Review of Suburban Chrysler Jeep Dodge

4 years ago

(Changed to 3-star.

(Changed to 3-star.
The customer service manager contacted me the next day and explained few questions. And the maintenance interval should be every 4,000 miles. Will continue go there next time and see how it goes.)

$50 regular maintenance turned to be $260.

I m a 1st-time owner of Jeep. I bought a preowned Jeep Cherokee in March 2019. The current odometer shows 40,000.
I had my 1st maintenance experience with an advisor called Isa** at Suburban Chrysler Dodge Jeep Ram of Troy in October 2019. A $50 regular maintenance turned to be $260.

I checked this place has over 4.4-star reviews on Google Maps. I assumed I could trust them. I realized I way overpaid after talking with a couple of my friends who also owns Jeep and usually spent around $50 for regular maintenance items oil change & tire rotation. In addition, I have an extended warranty (Mopar Vehicle Protection Plan Maximum Care) covering 100,000 miles or 7 years so most repairs are covered.

1. The people are friendly there. This is so far the only good thing.

2. You need to be very cautious about their maintenance items.
I was checked in by an advisor called Isa**. He told me there are items need to be performed with a total of over $500. I had to declined the most expense item (see my picture) just because it s too expensive. I admit I should have been more cautious about everything he said. However, who would think of that when you see this place has 4.4-star reviews on Google Maps.

3. I asked the policy for loaner. Isa** said no loaner would be provided without additional cost. However, I heard loaner was available for my friends who own Jeep which is out of the original warranty. So what is the honest answer?

4. He promised to wash my car. Did NOT wash.

5. Maintenance is required every 3,000 miles? Seriously? For a 2016 40,000-mile Jeep Cherokee.
When I checked in, I was told the the maintenance is needed every 7,000 miles. When I picked up my car, I saw the sticker on the left top corner of the wind shield saying next service is after 3,000 miles. I came back in to ask Isa** and he said 3,000 miles is right for my car because it runs 87-grade gasoline. The 7,000-mile maintenance schedule he told me was for the vehicle running higher grade gasoline. Can someone tell me if a 2016 40,000-mile Jeep Cherokee really suppose to do maintenance every 3,000 miles?