Suburban Chrysler Jeep Dodge Review

Phenomenal service - the dreaded recall repair- Suburban made the process as best as it could be. I am never taking my Jeep anywhere else.

Although I purchased my Jeep from another dealership, I have been here 4 times for Servicing and I have consistently received the utmost professional and courteous customer service. Whether it s an oil change, extensive part repair, or tire change, I will always go to this dealership.

Maria Kovach is the best! Just bought my fourth vehicle in a row with her. Couldn't be happier!

The auto technician Nick Goddard was super helpful and showed amazing customer service! Thank you for taking good care of my vehicle while it was in for repairs!

For all services performed repairs were timely...service rep Mark was very helpful. Courtesy wash wasn't great. I didn't like when setting the appointment I'm no longer speaking with dealership directly. New design and decor is nice except for the one television in the waiting area where before there were several

We waited over 2 hours for a scheduled oil change this morning. It was a bit frustrating to be told after we paid that it was going to be an hour to an hour and a half wait... And then it took over 2 hours. The scheduling system needs to be improved. What is the purpose of making an appointment?

Everyone worked with me to fix the problems on my Wrangler, Service was speedy and very courteous.
These guys got it down pat.

Always fast and friendly. Max was attentive and helpful in my leasing a new vehicle. Service dept has knowledgeable staff that takes the extra time to ensure you know what the issue is and tries their best to get you back on the road asap.

Excellent service! The parts and service departments are second to none.

Max, our salesman, was very helpful with making my wife and I aware of some of the newest technology in the car. He alerted us to certain things the car can do and showed us how to do them. The whole buying experience from start to finish was great. Thank you Max.

Bill the service tech there has always taken great care of my vehicles. I've been bringing my truck here for 5 years now and anytime I come in I always feel as though I get superstar treatment

My experience was Suburban was great. They made it easy to purchase the vehicle i wanted in a timely matter.

This is my third automobile from Ralph G. He s earned my respect and trust. Outstanding service.

Purchased a 2014 jeep grand Cherokee a few recalls on it, wasn't able to be fixed because parts wasn't availible, was told will contact when they have the part never followed up even til today sales rep. Was bill byle could care less about the people he just sold a vehicle to, also were misinformed so I couldn't leave same day with the truck but paperwork was all sign. Do not purchase from here if first time buyer. Instead shop online take your time to find the right one or a few before heading into a dealership if not you will feel rushed by the sales rep.

Advise you take your car somewhere else for service. This place is not customer focused.

Got a service quote for $175 (brake pads, AC recharge) the end cost was $950. No loaner cars available, you need to reserve a loaner seperate from the service appointment. Received my car back muddy and had to fill my own tires with air once I got home.

For close to $1k, I expected them to pay attention to details. The work that was done that I can see, makes me really nervous about the work that was done that I can't see...

Beware of this service dept.

We worked with Tim Pazdziora to lease a new vehicle. He was very nice and professional and did not pressure us on our decision. We were undecided between two vehicles and he made sure to have them both available for us to compare side by side. He walked us through the deal and the process so we knew what was going on at all steps of the process. I'd highly recommend working with Tim.

Great service provided,reasonable wait time staff was friendly and helpful. Even washed the car for me!

I purchased a jeep on monday june12th 2017 I received the wrong set of keys and am still waiting on my paper work to transfer my plates. Tried several times to get a response from my salesman. Finally he called me back but not fixing any of the issues nor did he call me back like he said he would . I am frustrated with the situation and this is a easy problem to fix if only there was communication on the dealers end. I shouldn't have to call 2 or 3 times daily. I've purchased many cars out of state before and this dealership would not be the one I would buy from again.

Just leased a Pacifica from Suburban. Had a great experience and love my new car!

Kyle was very helpful, took care of business and was very professional.im going to recommend him to my friends thanx Kyle good job.

The service at Suburban is excellent. I took my Jeep in to get an oil change, rotate the tires & fix my window as it was off it's track. Mark Calderon-Odom was so helpful & friendly. The estimate for the service & time to complete was accurate. The waiting area is clean, with plenty of seating, including WiFi which allowed me to work while I waited for my Jeep. Even my Sales Rep (Mary) from almost 2 yrs ago walked by and said Hi. I would recommend this dealership not only to purchase/ lease your next vehicle but also the service department as they are very clear on how customer service.

This dealership never disappoints. Quick service, thorough and professional. With or without an appointment, same great service:O))

Maria is very knowledgeable and helpful in getting you want you want and the best deal. Very friendly and easy to work with. Thanks.

Great experience! I will continue to come back to deal with consultant, Rick LaRue. The finance guy, Nick Sinishtaj, was prepared and made it quick and understandable. Would definitely refer friends and family to the Suburban dealership in Troy, over the one close to my home.

great Scott takes great care of us. We have leased 2 cars from him and he does a great job. Great cars and great service.

Only used these guys for an oil change. They got the job done on time and for a decent price.

Marie Kovach ( New Car Sales ) is simply amazing. Everything went smooth. Total wait time to include processing the paperwork 15 minutes. Car was sitting out front when I arrived. Great job not letting COVID -19 stop sales and still being able to provide exceptional customer service . Highly recommend.

I have been to this dealer's service many times for routine service as well as part replacements and I have never had any problems. I recently went in to upgrade my vehicle and David Brown helped to get me a great deal on a new Chrysler 200 lease. He worked hard to earn my business by taking the time to show multiple cars off and also address any concerns I had. They do try harder than other dealers to push their overpriced add-ons during financing, but simply decline them and all is good.

Awesome car buying experience. I purchased a new 2017 Jeep Compass Trailhawk and Max Dombeck was our sales person, Max was very pleasant, not pushy at all and always had the car ready for us for more than one test drive. I definitely recommend the Trailhawk if you are looking for an compact SUV and of course Suburban Chrysler of Troy is the place to go get it from.

Such a great experience here! Rick LaRue was an amazing salesman and so patient with me. The entire staff was great, friendly & super accommodating! Highly recommend them!

I just went in for Service. They were perfectly kind, accommodating, and helpful. I haven't purchased or leased from here yet, so take this 5 stars as a 4.5. If sales is as wonderful as service, then I'd give it 10,000 stars.

I highly recommend Suburban Chrysler Dodge. They are friendly and easy to work with. There are no high pressure sales tactics and they give their best prices up front without trying to anchor high and then make you feel like you have to battle them to get a fair price (unlike an unnamed dealership east of them). I have leased 3 cars from Suburban and look forward to leasing the next 3.

Just leased a Durango Citadel from Kristine Hill at Suburban. We truly had a great experience. Kristine made sure that we got all of the options that were important to us, and kept us within our budget. She was fast, responsive, and knowledgable. In addition to being great at what she does, Kristine is great with kids. Our infant daughter got a tour of the entire showroom while my husband and I made a decision. We will definitely be referring customers and will go back for our next car.

I'll start by saying that I didn't end up leasing my vehicle through this dealership, but that has zero reflection on my awesome salesman Derrick Walker. I put Derrick through the ringer with 100's of questions, multiple test drives (including an overnight test drive), and dozens of quote requests... and he was nothing short of amazing the entire time! He was patient, knowledgeable about every vehicle and trim, and most importantly... he genuinely listened to my requests and offered incredibly valuable suggestions and feedback. I ultimately ended up going with a totally different brand which meant I couldn't work with Derrick to close the deal, and it actually bummed me out a lot. I was regretful in making the dissapointing phone call to Derrick when I decided to go with the other vehicle. That's when you know that your salesman was more than just that... he was a consultant throughout the experience and I would HIGHLY RECOMMEND him to anyone that is looking for a Chrysler vehicle! I hope to do business with Derrick in a few years when my lease is up (if he's not the CEO of the dealership by then)! GO SEE DERRICK... HE'S GREAT!

The entire staff was great but my sales rep, Alan, was wonderful! He made the whole process painless and I always felt he had my best interest at heart. He listened to what I wanted and didn t try to give me anything I didn t ask for. I would highly recommend suburban Jeep and Alan Bradley to anyone looking for a new car.

We cannot say enough about our excellence experience with our salesperson Randy and Suburban Chrysler Jeep of Troy. From the time we first walked in their door Randy made every effort to help us with a vehicle that fit our needs and budget. When we picked up the vehicle, it went quickly but throughly making sure we felt comfortable with the car before driving away from the showroom. Thank you

Great service, Bill Messina helped us find the perfect Jeep and had it ready in less than 48 hours! Amazing.

Go see Crystal!!! She sold me my Compass and made the process so easy. :)

Jason Flora was absolutely amazing to work with. His knowledge and patience helped me understand my options and the best choice for my needs. He went above and beyond to truly show much he cares about his clients and making the process as easy as possible. I couldn't be happier with my decision and will be sending all my family and friends his way!

Work was completed in the time promised and as far as I can tell, done correctly.

Made me feel comfortable as soon as I walked in. I did not have to wait long. Even when my sales guy had to take a call he had an associate show me to the truck I was interested in then met up with me shortly.

I went to Parkway first for an oil change and tire rotation and was less than impressed with their customer service. I decided to try Suburban since I'm familiar with the Troy Motor Mall. I was greeted immediately and escorted to the service counter. The service representative was friendly and efficient. He explained everything in detail. The waiting area is pristine. Everyone there was professional and friendly. This is my dealership for all future service work.

I had a great experience ordering my Jeep from James Fredal. He's a professional and he knew exactly what I wanted. When the dealership didn't have it on the lot, he was happy to order my Jeep for me. I know a lot of dealers aren't excited to do this so I appreciated the way I wasn't hassled and for how quick the whole process was. Thanks James.

Worked with Michael Burton recently to buy a new Jeep Compass and had a great experience. He was very friendly and honest while guiding me through the new car buying process. I would definitely recommend here to buy a car.

Went there for the first time for an oil change. I was very pleased! Friendly staff, great customer service, and they gave me a $10 off coupon! They also have a comfortable waiting area with a large TV and plenty of snacks. There is even a separate waiting area for children to play in. Will definitely go back!

Bought jeep, came back bought a truck great consumer service

I Just bought a car from Tim Brown and he was awesome to work with! Thank you so much!

They went above and beyond to make sure I was taken care of. Jim Grove is the reason my experience was top notch. I reccomend this dealership to others.

I got my Jeep from here now getting another vehicle, I've always worked with Bill Brys when I was here.

Once again my sales rep (Crystal Howsare) - exceeded our expectations. Even though we have leased multiple vehicles from them, Crystal treated my wife and I like first-timers - making sure all our questions were answered and every financing / purchase option was considered. There are plenty of places I can go to get a car - Crystal makes it hard for us to go someplace else.

We just leased our second vehicle from here today. It was such a quick and easy process. The inside of the dealership is super nice with free water, coffee, and popcorn. There also is a cute play area for your kids. Our salesperson,Michael B. was a pleasure to work with. We will definitely be back!

Update: We will NEVER do business here again. We brought our new vehicle in for service and picked it up with a bolt in the tire( a bolt from a vehicle). The service manager was rude and unhelpful. Now we have to buy a new tire for something that is not our fault.

I contacted Joe and told him what I was looking for in a lease. He found the vehicle fast at another dealer and had it in his lot a day later. When we went in to finish the paperwork it was in and out. 0 hidden fees or any speed bumps in the process. I would highly recommend people to visit Joe Bellomo.

Cannot recommend this place enough, Tim in particular. He was very helpful! We are so happy withour new vehicle!

Worked with Joe for my last two purchases (Hellcat and 1500). Really great to work with and goes the extra mile. Understands that I like to go through all the technical setup myself and just makes sure I get the basics before I leave.

I recently leased a Dodge Durango from this dealership. It was a great experience - we worked with Bill Messina. He was extremely responsive, respectful of our budget and vehicle needs and continually went above and beyond our expectations. I would highly recommend visiting this dealership if you're in the market for a new vehicle. My husband also leased a vehicle from here and had a great experience as well. Keep up the great work!

Bill messina is the BEST!!! I have leased 2 vehicles from him and a family member has leased from him as well. The whole process from start to finish was quick and smooth! Bill is great at what he does and really makes you feel at ease with the buying/leasing process. I will send all friends and family to him for sure!!!!

I wish I could say this was single handedly the worst dealership experience I've ever been put through. UNFORTUNATELY I can't say that because it was a full team effort. Let's start with the phone screener where all their poor service started. He answered and informed me of this amazing deal on a vehicle! The "201" $201 down $201 a month on a fully loaded Jeep Patriot. Sweet! Of course upon hearing the news I rushed there that night to get my wife her new vehicle. Upon my arrival I was very disappointed to learn from the sales person that she had no idea what I was talking about and when we looked into it there's was no such thing at all. Not in past or present. Okay, I expected that I'd pay a little more than advertised per usual with these kinds of things. Now onto our actual purchasing of the vehicle we were informed that our payment was going to be 50% higher than what I was told AND WE HAVE AN EMPLOYEE DISCOUNT!!! Are you kidding me? I expected a little higher out of pocket. $20 maybe $50 but they're asking for double the amount down and a 50% higher payment? Okay fine, I research my vehicles and find out exactly what I want and the extra money isn't a huge deal to me to get exactly what I want (point being though that I was promised that for 201) 8 hours into our experience (not exaggerating) were told that they need documentation of our income... Why didn't you tell me that when I called earlier to see what we'd need? We already did the credit app, did you wait 5 minutes before to see my requirements then act like its my fault I didn't bring my wife's 2004 tax return? Once again we get that sorted out more of my hours down the drain. Finally (or so I thought) were in our vehicle the sales person is programming my wife's phone WRONG. My and I get home and she's in tears because we're paying well over what we expected and here first new car experience has been completely crapped on by this dealership. What is going on in there?????!?!?!? Well it didn't take me long to find out, I called to complain and spoke to a "manager" he explained he can't accept complaints? And that he'd get me to the right person in quality assurance. What a joke! I don't hear back from anyone for almost 5 days after the vehicle ha already been funded and now we can make any changes.... So of course I call back and finally get the right person and he delays it another 2 days he promised a call back at the latest the next day but NOPE I WAIT TWO DAYS!!!! Then he says, it's already funded so you're outta luck.

THIS ENTIRE STAFF IS A LOAD OF CROOKED THEIVES
Phone people are liars, sales people are incompetent, finance managers are idiots and the managers are a joke. If you want to buy any of these vehicles I STRONGLY suggest you go anywhere else. Unless you have 8 hours to spend 50% more than what is promised

Everything was great until I went to the cashier to pay my bill with my Chrysler Credit card rewards points. She was acting very bothered and rolling her eyes like this was wasting her time. Management should have a word with her about her attitude because she ruined my first time ever experience with getting service work done at your Dealership and the only reason I'm giving you Five Stars is because my Service Advisor was awesome and the oil change was done very quickly!

This dealership was great. Max was the perfect guy to get me out of my lease early and into something new, better, and cheaper! Go see them for great deals and service!

I've had good and bad experiences here at Suburban, but the last time I was here I was really satisfied with the service provided (quick scheduling, quick servicing, price, etc.) by Kyler. Being an engineer myself, I'd rather do simple things like changing oil & brakes but when I'm in a rush or the weather outside is too harsh I'll be taking my car to Suburban Troy again.

I would like to thank Mr. Bellomo for everything he expediently did for me in the transition of my leased Jeep to my new leased Charger. Having been devastated at the loss of my first Charger in 2016, I tried something new (my Jeep), but just was not in love with it. Being reclusive in nature, I do not enjoy spending long hours having to make purchases of any sort. Mr. Bellomo seemed to understand my reasoning for wanting to get back into something I loved. My car was a desideratum in feeling like "myself" again. Not only did he accomplish this with amazing accuracy, he, also, took the time to speak with my father who lives 24 hours away to reassure him that I would be taken care of. I, literally, had everything done, no surprises or let downs, in two days without ever having to spend hours at the dealership. I cannot thank him enough for giving me back something I dearly loved and have fallen in love all over again. It is not often that people in the customer service industry are understanding, empathetic and sympathetic enough to tailor a person's needs accordingly. I love my new Charger so much, I will be purchasing it when my lease is up. Thank you, Mr. Bellomo. I am in no way a materialistic person, but this meant more to me and my family, just to see me happy again. I, certainly, hope you get the recognition you deserve!

I hate to give a one star as I have been coming here for 10 years but my last oil change experience was so awful. I had a coupon which they would not honor, they blamed Chrysler for sending it. I was willing to pay, I did not really care about the cost, I cared that I was yelled at, told nothing was on them and there was no way they would honor the price. It was pretty crazy. I have to find a new dealership and I am sad about it. I could care less about the money it was all about being treated like I was a horrible customer, instead of someone who just had this offer and how would I know it was not valid. They did not place them selves in my shoes and thats just really bad service. The one manager yelled at me. "I AM NOT GIVING THIS TO YOU FOR $10" after I had repeated several times I was willing to pay. anyway, looking for a new dealer now.

No complaints about their Sales department. However, I d stay as far away from their Service department as possible. I purchased a certified preowned Jeep. The vehicle was littered with issues that should have been caught during the certification process. Now I m paying for repairs out of pocket as they claim the issues could have been done by me after purchase, which is not true.

Go to another Jeep dealership.

I would recommend that you google their repair quotes and compare . You may be quite surprised .

Bought a 2016 Jeep Cherokee from Chad Kozumplik at Suburban Jeep of Troy. It was a great experience and I would recommend Chad to anyone interested in a new vehicle. He was very knowledgeable about the vehicle features and made sure we understood everything before we left. Can't recommend the dealer (and Chad) enough, and will be sure to return for my next vehicle.

We had a wonderful experience and am extremely happy with our new vehicle.

Jerry LeRuth was my salesman and he did a fantastic job!!!
Let me tell you that Saburban CJD is an excellent dealership with no pressure for sales.
Did I mention they also have free hot dogs once a week and they are delicious!!
Regards,
Kriss

Wish I could put zero stars. Got baited by Derrick told me $374 for a lease drove an hour to the dealership when I walked in pulls out his sheet and says it's $500 now. Asked when he found out and he responded with a few minutes before you walked in (5:15 pm). The truth is we were texting and he knew well before (3:55 pm) and said it was approved through ally. Please don't waste your time and believe the lie this guy tells to bait you in. Literally the worst experience.

The team there was very helpful and nice. The shuttle driver to work and back to the dealership were great drivers and friendly.

I just purchased my 2017 Jeep Cherokee Trail Hawk at Suburban. This is our second experience buying a Jeep here and it was outstanding. We worked with Rick LaRue both times and he is very kind attentive and hard working. He worked extremely hard to find exactly the car I wanted
with every option on my wish list. His attention to detail is superior. I WILL buy my next Jeep here and definitely work with Rick.

I never write reviews for anything, but the experience we had at this dealership compelled me to write this, from the greeting lady at front desk to the end of sales process every one was very professional. Our sales associate Brendan was one of the best i have dealt with, he worked hard to get us the vehicle we wanted and the price we were comfortable with. I will recommend anyone looking for a jeep or dodge vehicle to go there and meet Brendan.

I financed my first car through this dealership and I wish I would ve known more information about leasing and that it would be easier than financing. I m currently trying to get out of my financing loan and trade in my car to start leasing and 2 different salesmen here said I m just stuck and they couldn t do anything for me. I was pleased with the service department but I noticed I was missing 4 hub caps after leaving. Starting to really regret going through this dealership.

My husband and I leased a jeep Cherokee this weekend for he first time and had a great experience. We worked with Jerry and couldn't be happier. He was very knowledgeable and not pushy at all. He was able to answer all of our questions and taught us a lot. Jerry knew our budget and got us a good deal, as well as working with us on getting the most we could on our trade in, ensuring we would be able to pay the remainder of that loan, plus some! Would definitely work with Jerry again when the time comes to get a new car!

Tim Pazdziora was super helpful and a joy to work with! He did a great job helping me select the right Town & Country van. I wanted it for vacation the next day and Tim made it happen. Thank you!

Love both vehicles that we picked up last week. Always have a great experience when we go to Suburban Chrysler . From the salesman to any service ( oil change ) we need. Our salesman, Jerry Leruth is fantastic and that is why we went back again for our car and truck.

Don Smith was suppose to call me back about a Ford Escape. Never did but that's ok I purchased a car from another dearler. Your loss

The customer service was amazing and the salesman great to work with (Tim P.). I never felt pressured and I love my new Jeep; the service from tr he Sales Dept. was outstanding! The only negative was the financing person; she was not terribly friendly nor did she do a great job explaining the extra service options (she appeared frustrated with asking minimal questions).

Drove several vehicles until we found what we really liked. They did not steer us towards a vehicle that they wanted to get "rid" of, but showed us the benefits of all the vehicles we were interested in. They were very patient with our decision. Relaxing non pressure sales process from start to finish. Kristine Hill and Nick in finance were the best. Brandon, sales manager made us feel like we mattered.

Scott was a outstanding sale representative, he accommodated my needs and he worked hard to satisfy me. He treated me like a king! Excellent Job, he feel good about being Army veterans

This suburban Chrysler dealership in Troy was great but the best part was my sales guy Michael Davis. The whole process working with him went smoothly he honestly was the best Car sales men I've ever had.. He had great energy, positivity and gave me the best buying experience. I absolutely love my Kia Soul... If you go to the suburban Chrysler dealership and make sure you ask for Michael Davis he's awesome.

Excellent car buying experience! Ask for Joe, he was extremely helpful and honest. Can't recommend him enough

Service advisor Kyler Livingston was terrific! Explained what had to be done with a recall issue and also finished the oil change ahead of schedule. Appreciate that kind of professionalism and service!

We recently worked with Maria Kovach to get two new vehicles for our family. The experience was exceptional. Maria and the entire Suburban Team treated us like family, in a good way. It's comforting to know you have a someone like Maria to help with your transportation needs. Well done!

This dealership takes advantage of people and tries to get money any way they can. DO NOT COME HERE.

My 2012 Jeep Grand Cherokee suddenly stalled out and would not crank on Sunday, September 22nd. I had it towed into the Jeep dealership listed on Monday, September 23rd. After two days of trying to figure out the issue, they called and told me it was both the interior and exterior fuel pumps that were not working and that needed to be replaced. This costed $2200 in total. After having them explain to me the issue in detail, I decided to let them go ahead and replace the fuel pumps, as we are supposed to be able to trust our local technicians and dealerships. I finally picked up my Jeep on Friday, September 27th and paid the full $2200 for the repair. Around 10 minutes later, after getting only 5 miles down the road, my Jeep did the same thing it was doing before I towed it into the Jeep dealership. It stalled out and would not start. This was literally 10 minutes after I picked up my car from the dealership and paid the full $2200 repair costs for the two fuel pumps. After calling them and explaining to them what happened, the vehicle was towed back into the dealership. As it turns out, the problem was never the fuel pumps as they claim. The problem was with the relay plug. The relay plug is responsible for providing power to the fuel pumps, and when the relay plug is faulty or doesn't work, it will not provide power to the pumps and the car will not start and will suddenly stall out, just like my car was doing. When fuel pumps are faulty, gas mileage gets very bad, the car sputters and jerks at around speeds of 50 miles per hour or more, and it makes a weird engine noise. None of this was happening to my jeep. My jeep suddenly just stalled and wouldn't crank. It did the same thing after the fuel pumps were repaired. Within 10 minutes. This means that the entire time, it was the relay plug and I was cheated out of $2200 dollars because the technician and the dealership did not do their job. If they had followed protocols and looked up all recalls on my jeep at the time before they started trying to figure out what was going on with my jeep, they would have saw that one of the recalls was the relay plug itself. this would have kept me from paying $2200 for fuel pumps that I didn't need and would have saved me the inconvenience of not having my car for 1.5 weeks. As I tried to explain to them that the relay plug is responsible for providing power to the fuel pumps and not the other way around, they continue to give me the round about answer that the fuel pumps were messed up too, even though they even admitted they did not check the relay plug first. I asked them to prove to me that my old field pumps were not functioning properly, as they stated they still have them, and they made up an excuse as to why they couldn't do that. They took advantage of me by assuming I was just a naive, 24-year-old woman who knows nothing about cars. This is the type of scams that goes on behind our backs and gives us almost no recourse as we are taught to trust what the technicians and dealerships say you need for your car. I was given no refund or no discount for the cost of the fuel pumps that was completely unnecessary. I am appalled by the way I was treated and taken advantage of, and I want my money back and I want to make it known that the people at this dealership will take advantage of those who look like they have no idea what goes on with car technical issues.

I love coming to this one..Even though I live 30 minutes away from this dealer and there's one 5 minutes away from me, I'll always stick to this one.

I bought a vehicle from Suburban over two years ago and had a great experience. I am not sure what has changed, but to me it seems that the dealership is not running smoothly now.
I received mailings requesting me to call the dealership for early turn-in of my lease, which I did. I never received a call back from the dealership. Instead, I received another letter thanking me for calling and asking me to call back again, which I did. This time I left a message on the Sales Manager's (Tom Brown's) voice mail. I did not receive a call back. After a few days, I tried calling again and again left a message on Tom Brown's voice mail. I can only imagine that vehicles are selling so well, that they don't need me as a repeat customer.