Suburban Chrysler Jeep Dodge Review

This is my second experience with Suburban of Troy and this time was the absolute best. As always, I am treated with respect, but my experience with Tim Brown was different. He was very nice and posessess great customer service skills. I was pleased with his kind demeanor and willingness to get us a good deal no matter what. Everyone we came in contact with was just as nice/kind as well and commited to giving us a great deal. I would recommend to others.

I've been in the market for a new vehicle for awhile. Dane came to me and with a personable and honest attitude that made me feel it would be unreasonable to buy a car from anyone else. He has a straight forward approach that makes him second to no one in selling cars. I would highly recommend anyone looking for a new/used vehicle to visit Dane Taylor at Suburban Chrysler Jeep Dodge of Troy.

Matthews Hargreaves sent me to Suburban Dodge to evaluate and repair the heater in my 2009 Dodge Journey (which I bought from MH in June). George Toubassi, Assistant Service Manager, couldn't have been more thorough, accommodating or helpful. The customer service is top notch providing comfortable customer lounge area stocked with coffee (regular & decaf), pastries, popcorn, potato chips, computers -- as impressive as staying at a top notch hotel. Even though I received a coupon book from Matthews Hargreaves offering discounts on service, I've returned to Suburban for service and will continue to choose and trust them to care for my car.

My experience with Suburban Chrysler Jeep was very good - one of the best experiences I've had. I've had five Grand Cherokees and it was time for a new car. Visited Suburban and worked with Jerry Leruth, a very good salesperson with a low-pressure style. He listened to my needs and gave me a good price on my trade-in of a 2011 Grand Cherokee. Visited two other Chrysler dealers and Jerry was the best offer. Returned to him and bought the car. But, there was a problem. The jeep I wanted was in Ann Arbor. Got the car after the Memorial Day weekend, but it didn't come with a second key. The key was lost. Jerry was very professional and got a new key for my ride. Overall a very good experience.

Fantastic experience! Thanks for the wonderful service

I went to Suburban for an oil change and tire rotation. I pulled into the dealership and was immediately greeted by the service staff. The dealership placed plastic protector over the seat, and a paper mat on the floor. I left my vehicle at the dealership. I was called by the service advisor when the services were completed. I later returned to the dealership to pick up my vehicle. I went to the cashier and paid for the service. I was given the paperwork and she handed me my keys and stated the vehicle was in the lot. I walked around the lot pressing the lock button on my keyfob to locate the vehicle. I was a couple miles from the dealership when my low tire pressure light came on. My truck requires 80psi in the back tires and 60psi in the front tires. The service technician rotated my tires but did not adjust the tire pressure after the rotation. Dealership experience was great upon arrival for service, but they failed when picking up the vehicle after service was complete....

Jerry LeRuth got me Jeep Cherokee Overland at a fantastic price. Will def return!! Even delivered the vehicle to my office and picked p my old Ford. This process was efficient, seamless, and totally effortless on my end. Much appreciated.

Friendly staff, great service. They offer refreshments while you wait and have an area for kids.

Friendly staff and effective service.
Very helpful and on time.with my new 2016 wrangler they found the problem and fix it.so far it good.

Isaia and Nick in the Service department reception were professional, friendly and courteous. The department worked on my vehicle fairly quickly!

I recommend this dealership to everybody who is looking for new or used car. My all questions were answered, the service was perfect, no wait, everybody was friendly and honest. The deal I got was good and fair, I think for both sides. Special thanks to Mr. Tim Pazdziora for his help in every step of this important event for me.

Bill was so great to work with! He got me out of my current lease and into a new compass. So glad I had a co-worker recommend him!

Excellent service from the minute I pulled in. Even got some popcorn out of the deal.

Well they kinda seem like the typical, not really caring about you dealership. They do the minimum to make you feel comfortable but you can tell that they're really not thinking about you at all aside from getting your money.

Certainly this does not apply to everyone here however unfortunate it may be but some of the service associates could use a lesson on manners and professionalism. Specifically a gentleman named "Matt".

Excellent experience, they found the truck we wanted with the payment we wanted.

The staff at Suburban Dodge were first class from the beginning. Ben and Tim went out of their way to make sure that everything was as easy and efficient as possible. Extremely helpful and friendly. I wouldn t go anywhere else to purchase a Chrysler/Dodge.

I had a great experience at Suburban Chrysler and Dodge. I went on a busy day so it took a little time for the financial person to get to me. Other than that it was a great experience.

I have had a good experience with the guys at Suburban collection Jeep Chrysler. They managed to find the vehicle I wanted in the color that I wanted. A little pricier than I wanted; but I love my Jeep and am having a terrific time driving it.

Part needed. Part ordered. Part received the next morning. Appointment made. Part installed in under an hour while I waited in the nice waiting area. Done! Nice and easy.

Excellent service. My car salesman Glen was awesome. He was professional and patient.

Bill Messina and staff at Suburban Chrysler Dodge Jeep Ram of Troy were outstanding! The lease transaction itself was seamless and stress free. Bill and staff were efficient, flexible and incredibly accomodating. I am thrilled with my new Grand Cherokee and would not hesitate to recommend Suburban CDJR of Troy to friends and colleagues. Many thanks again to Bill and staff for making my experience so positive.

Great experience! Bought a used minivan from Don. Two days later, it started leaking power steering fluid. Called him up, and even though I didn't have a warranty, he told me to come in. They fixed my car that day within a few hours, free of charge! Thanks so much!

Over the phone, they told me all I needed was a driver license to test drive. I drove 30 minutes to test drive a car and they end up saying our manager said No!

If you are a out of state buyer don't waste your time here. I have bought out of state at other ram lots and had great flawless experiences. Here they have no clue how to accommodate a out of state buyer, let alone someone buying a truck for a business. I don't care what kind of vehicle your looking at here or how good of a price it is. RUN!. I still have headaches from this place waiting for a call from some other company they force you to pay a premium to in order to get tags on the truck I bought! The best part is they don't tell you that until you've already bought the vehicle then your stuck! Because you bet if Id have known this at the dealership I would have told them to keep the truck and bought one elsewhere!!!

Excellent dealership service and friendly staff whom tends to you!.

My sales manager was Tim Brown and he made my lease turn in and new buy a wonder experience! I had my wife's car appraised, new lease agreement and out the door in 1 hour and 15 min which is a record for me. I always love the customer service at Suburban Chrysler in Troy and recommend all my family and friends to this location

Bill Messina at Suburban Chrysler was superb! He is the ultimate customer service professional. He anticipated my questions, respected my time and ensured that everything was ready on my schedule not his. I would highly recommend Suburban Chrysler and definitely would recommend Bill Messina if you want to experience the best in customer service!

I have always wanted a Jeep and finally took the plunge to get one. I was referred to Bill Messina by a friend and could not be pleased more by his customer service and my "Welcome to the Jeep Family" If I do run into any issues I feel I can go to BIll at any time.

Went in to look at cars to get a feel for price. Nick Penrose came out and helped us find the right car for us. With his help, we found a 2010 PT Cruiser with low millage at a reasonable price. Thanks.

Alan Bradley, specifically, made our purchase very easy. He handled every aspect of our experience professionally and addressed any concerns that arose. I would certainly pass his name and Suburban Jeep on to my friends and family!!
Thank you!

After purchasing one vehicle from here I went back to get another vehicle for my wife, I spoke with the sales manger the prior day about coming in and he said he would meet with me and work on getting me a great deal on my 2nd vehicle. Went to the dealership and asked for him and was told his not available when he was standing right next to me, was directed to some other sales guy who treated me like I never purchased a vehicle or could afford the one I was looking for and gave me a bunch of BS and said sorry can t find the car you want. I will never go back to this dealership again that s certain!

I missed call to tell me my car was finished and did not receive a second try

Chris Campbell is simply great at what he does! Chris worked with my wife and I when I was on a business trip, he managed to help us pick out the perfect Renegade that fit within our budget! We didn't feel pressured through any of the buying process (something that was very important to my wife). Chris fought to get us the best price possible! I recommend Chris to everyone looking for a Chrysler product! Suburban is very lucky to have a sales representative like Chris, professionals like him are the reason people not only come back to the brand, but come back to Suburban for a great customer experience!

Quick unscheduled oil change. Did not wait long. Great service...Kyler was informative and prompt in retrieving me. Thank you!

The service department helped me out over the phone while trying to help one of my own customers, they were quick, courteous, and professional. I will ABSOLUTELY recommend this dealer to my customer to have his Durango looked at.

I went in first thing in the morning for a module reprogramming due to a recall and they were very accommodating to get my vehicle in and out very quickly.

Sold us a $10,000 car in July with no A/C refrigerant. Refused to refill it. Caveat emptor here.

Super rude, I called regarding oil change and tire rotation and told them i had coupon and they did said they will apply it, when I was paying my bill I did notice its over, when back and he mentioned that he will apply the coupon wgat he did he apply 5 dollars off only without explaining anything and said you are set when I came back to him he was very rude as am the one who is in fault not him, very bad customer service from Mark Hentschel
Will never come back.
Update
The service manager called me after my review and he apologized regarding what his employee behavior which I think is a giod intention and service to follow up with your customers so I decided to revisit this branch for next oil change before making final decision, will increase my review from one to 3 starts for this regards, and will update my post after next visit

I have purchased my last 2 vans from this dealership, so of course my first thought was to return to the place that I typically go when searching for another vehicle. I applied online for a van of my interest. I was called and "assigned" a salesman, Nathan. I explained to him my situation with trading in my current vehicle and that money was owed on it. And that I would be willing to roll over money to a certain amount. He took my information at 11am on a Thursday and said he would call me back shortly. I didn't hear from him until 4pm that day, asking for more information. And that I would hear back soon. I didn't hear back from him. On Monday I received a phone call from the dealership asking if Nathan had helped get me the vehicle I wanted. I explained no, that I had not heard from him, and honestly was not really happy with the situation, and didn't want to hear from him at this point. About 5 min later my phone rang with the same number, and I didn't get it in time. Then I got a text from him with some excuses and to give him a time where he can call me. I told him I would be off work at 12:30 that day and he could call me after that and asked him what was happening with my financing. A week later now, he never answered my text or attempted to call me. I will no longer be dealing with this dealership.

Wait for my Ram truck was awful. & Shady finance guy. I won't go back, I had a much better experience with lafontaine, which delivered my Durango to my house near Clinton township.

Just leased my 4th Dodge Durango from Suburban Chrysler Dodge of Troy. The appointment was on time and everyone involved were extremely courteous and knowledgeable. Got the vehicle I wanted at a great price. I highly recommend you consider shopping there for your next lease or purchase.

The service was great, if anyone is looking for such service Chad is your guy.

Beware, do NOT trust this dealer!!
Made a deal for a used car, paid for it in full and while being handed the keys, was informed Sorry we lost the spare key, but we'll look for it and send it to you.
After two weeks of "looking", now they try to claim there was never a second key!
I even have their key tab which is marked 1 of _2_
Strongly recommend to try your luck somewhere else.

Kindly note this if you are planning a test drive at this dealership, & want to save some travel time.

I was planning to test drive a used Mazda 3 with stock ID AP8844 on November 21st, 2018. I was assisted by Mike from Chrysler, who set me up an appointment by phone.
I confirmed with Mike through text if the vehicle was of "automatic" transmission.
(Their website had Automatic transmission with pictures of stick/manual transmission), Mike confirmed that the vehicle was automatic through text.

The staff were courteous, Mike was not available, hence Nathan assisted me. Nathan told me that the vehicle was "Manual" transmission.

I would suggest everyone to call & confirm multiple times if you travelling for a longer distance.

I purchased my second Jeep Wrangler Unlimited from Suburban two days ago. I saw the Black Bear in a rainstorm, called and spoke to Glen Campbell, who took a small deposit to "hold" my car until I could get to the dealership a few days later. Glen was so friendly, and knowledgable about my new Jeep. Glen made sure that the car was cleaned and ready for a test drive when I walked into the dealership. He spent time showing us how to use the new features. Glen was a pleasure to work with, and when I go back for the next car, Glen will be my saleman. Brandon remembered us when we walked into his office after 3 years. He worked to get us the best financing rate possible. I couldn't ask for more.

I purchased an upgarded Jeep Wrangler Unlimited Black Bear, got the trade-in value that I wanted for my other Wranglerr, and walked out with my monthly payment within $7 of my other Jeep. This is one bad-ass looking Jeep and it's mine!

Got a 200 from Mike Paperilli. He is a great salesman.. listened to what I wanted and didn't try to sell me on something I didn't want/need.. unlike the other dealership i was dealing with prior to going to suburban.. I'm extremely glad I did check out a different dealership because Mike is the best!!!

Alan was super helpful and made my first leasing experience very smooth. I'm loving my Jeep Compass so far!

I highly recommend going to Suburban Chrysler of Troy for your next car. I worked with Max and the process of turning in my old lease to upgrade was seamless. He was quick to respond and made the decision super easy.

The new cars sales went above and beyond to help me in a honorable manor. This is my fifth time purchasing a car, second purchase with suburban and they really set the bar high!

This was the first vehicle we have bought in over 5 years and we had a wonderful experience with Mike. Suburban was the first dealership we went to in our search. Mike was extremely helpful. We took a long time looking and test driving cars and he did not pressure us one bit, answered every question and helped us to choose the best vehicle for us. Because of Mike we were able to find the car we wanted at the price we wanted to pay and did not have to go anywhere else to look, therefore saving us precious time. We will definitely be back to purchase our next vehicle from Mike.

Walked in and was treated like I was the single most important person in the building. Let them know what I was looking for and they outfitted my family and I with exactly what we needed at the price that fit my family's budget. Zero hesitation I'm referring anyone here. Thanks Derrick!

I love my new car, however, Nathan is the WORST. He lied to me about the final cost of my vehicle. Not to mention he only returns phone calls once you've called and left several messages. After purchase, I asked to speak with his supervisor and he refused to let me talk to whoever it was, only said that he would relay my message which I figure he did not. When I called the main line and asked to be transferred to that person, I left another message for that person and never got a call back. It's been over a month and I'm still waiting. Don't get me wrong, I used to love this dealership; while I was leasing. But once you buy a used car from them, they treat you like you're less of a person. Long story short, if you do decide to use this dealership, try to use any other salesperson.

Fast, honest, no hassle. They will patiently work with you. Great sevice!

I had a fantastic leasing experience at Suburban CDJR in Troy with Alan Bradley! He paid attention to every detail and got me into my Jeep in a very timely fashion. We will lease here again with Alan in the future!

My husband I started the day off jus looking for me a new car, we decided to check this dealership out, as we have never been there. Our sales man was very good with us and I was in between cars, ( I wish i could remember his name) he let me test drive both vehicles, and went over the details of selling prices with me and let me take my time to decide. I would recommend a friend to visit this dealership.

This is my 4th vehicle getting it from Chrysler suburban of Troy dealing with my sales guy Glen Campbell makes the experience easy and fast
Thank you
Jayson

Very professional, friendly and welcoming. Jose was a great sales person. Informative and not pushy. We got a great deal on the car we wanted. I recommend buying from this dealer.

The sales department was awesome
But stay away from the service department
Everytime I have taken my new truck in they do more Damage then they fix!!!! I have been waiting for a call back from them for a week
And they had a full month to get ready to do the work on my truck as I could not get into them because I had knee replacement they told me as soon as I was able to let them know and they would get me right in after talking two three people no one has called me back believe me if it wasn't damage they did I would take my truck somewhere else!!!!!!

Once again I brought my vehicle in for routine service only to have it returned with issues caused by the person who performed the work. Unfortunately, odds make it impossible to believe that this only happens to my vehicle. It was a routine oil change; work not completed correctly caused oil to leak throughout the engine, and on my driveway. The oil caused a burning smell that permeated through the vehicle as I drove. My service advisor did not return my call until the switchboard operator discussed my concerns with the service manager the following day: inferior work, inferior customer service. I am still unsure if it caused any permanent damage. This is not the first time that I had to return because the service was not done correctly.

Repeat Customer.
Leased my previous vehicle from this dealership.
Purchased the same vehicle off of lease for kid to use traveling back and forth to GVSU.
Kid totaled Jeep Grand Cherokee when he hit a deer on I-96 on 11/12.
So I decided to put him back in another Jeep, and why not use the same dealership, right?
...
Went online this afternoon and got pre-qual'd thru Chrysler Capital for new purchase.
Got a phone call & text message from Courtney, the Sales Assistant at the dealership.
Spent a good 20-30 minutes of my day today on the phone with Courtney ...
Explained the lease and purchase history, shared the accident story, even complained about the 'guy' in the back office that tries to pressure sell you into buying the extended wheel/tire warranty and 3 years of oil changes, and expressed that I wanted to work with a new salesperson, preferably a woman.
I expressed to Courtney, in a very matter-of-fact manner, that I had a very limited time schedule, wanted to take advantage of Black Friday deals, absolutely wanted bottom line pricing, with no haggling, and agreed to visit the dealership at 5:00 PM this evening to meet the new salesperson to (1) review the inventory to narrow the purchase options down, (2) complete as much paperwork as possible, and (3) arrange a time to visit the dealership on Friday with my kid, so he could walk in, pick out the Jeep Grand Cherokee of his choice, and drive it back to GVSU on Sunday.
...
I arrived at the dealership promptly at 5:00 PM, entered the dealership, and asked the receptionist for Courtney. The receptionist asked for my name, and after answering, I was told Courtney wasn't there, that she was just the Sales Assistant, and that my salesperson would be right over. She typed on her keyboard for a moment, picked up her phone, dialed a number, and I over heard tell the salesperson (Tim, my previous salesperson that I didn't want to work with) that his appointment was here.
I explained that I had a specific arrangement with Courtney, and didn't want to use my previous salesperson. Surprised, she apologized, asked if I "still wanted a different salesperson". I replied "yes, I ..." and before I could finish my statement, she looked over at the rather large salesperson to her right - who not only precisely fit the image you get in your mind when you think of "car salesman", I had just witnessed him slouching back in his chair, yawning - and asked "Jerry can you take care him"?
In Jerry's defense, he did jump right up, and walked over, but honestly at that point I had already decided I was done.
...
It may be a very simple statement, but "the little things matter most", and in today's global marketplace, the processes a company has in place, the competency of their employees, and their ability to pay attention to details can make or break a business transaction. In this case, Suburban Chrysler Dodge Jeep Ram of Troy's failure in this regard cost them a $45K deal, a customer today, and a future customer as I'm sure my kid would have remembered the experience and returned to purchase his vehicles from the same dealership.
...
In summary, based on my experience this evening, I wasn't terribly shocked to see that this dealership is only rated 2.5 stars on Yelp. If I could i would give them a negative rating, but 1 star is the minimum rating for Yelp. Lesson learned, check the Yelp rating before you visit the dealership.
Simply put, don't learn your lesson the difficult way.
If you're reading this review, be warned and take your business elsewhere!

I really like this dealership. I chose them due to their proximity to work, but I will keep coming back due to the treatment of the service advisers. Gary is excellent at communication and always follows-up to let you know the status of your repair. Kyler was awesome when my check engine light was on. He, and Gary were both able to explain the reason for this and put me at ease. They also offer a complimentary shuttle that will travel 10 miles.

You can tell everyone in the service department really cares about their work, and the customer service they give. It is very appreciated.

When i picked up my car had to go and get it my self. Was parked in snow. 1st row.
They should have porter pull it up.
Wright up crew was great. Transportation home was great.
Thanks George Swee.

Glen Campbell is the most impressive salesperson I've ever dealt with. I think he has heard it all and can process and get you the deal you want in no time. Even the finance guy mentioned Glen's efficiency at getting the paperwork together. He does this all without feeling like he is pressuring you to buy. He simple removes all obstacles stopping you from buying and then let's you decide.

Maria Kovach is a great sales person. We needed a new car, and as our current vehicle is a model no longer being produced, we needed a tutorial on the newest models and their specs. Maria was able to explain our options in a concise manner. She is very knowledgable and patient with the non technically minded consumer. Ms Kovach was able to find us a vehicle that met and exceeded our needs.

Great experience all around! Thank you Suburban and Noah. We love our Jeep Compass!

I have been here twice for oil changes and service on my vehicle. I have always been horrified to go to a dealership/car place to get anything done, but they make it quite pleasant considering the fact. Everyone is VERY nice, quick and efficient. I took the complimentary shuttle to starbucks once down the street too and got some work done so I didn't have to stick around. Thank you guys for making it a good experience! I may even get my oil changed when I am supposed now since you make it so painless :)

Tim Brown is the best salesman in the game. I love my new RAM.

My salesman Derick was excellent he went above and beyond to get me this new vehicle that Im in love with. He got a customer for life.

Joe Bellomo made the process very easy to pick out our new Jeep Grand Cherokee Overland package. The car was ready for us when we arrived and Joe had pre-programed some of the features that we were interested in, saving us time.

very professional. I would highly recommend Suburban Chrysler.

I had a fantastic experience for my service appointment yesterday. My service advisor Mark was very thorough and was very proactive in dealing with me to let me know what was going on with my vehicle.

Went here to trade in my vehicle and get in to another. Elliot was my salesman. This guy is a piece of work that loves himself so much that he will argue with you until you agree he is right. He offered me 4k less then I received from another dealership for my trade in...yes 4 thousand dollars. This guy doesnt even work on commision and he tries to get over on you. The manager was even trying to make a deal with me over this narcisist. If u do end up doing business here stay away from low ball Elliot.

Everyone was very helpful and attentive. The only thing is the recall took 3 days and I called the service department for updates. I would have appreciated an update call so I could plan if I needed to change what I was doing. I'm a ways away from the dealership and it takes at least 40 minutes to get there.

Rick Larue did a nice job working with me. I wanted specific options on a Cherokee Trailhawk without having to order a vehicle. They ended up finding what I wanted and transferred the vehicle from another dealership. This is my second Jeep I have purchased from Suburban and would do it again.

Maria made the process easy as I wasn't required to show up at the dealership until I was ready to take delivery. She worked very hard to find the vehicle with the option package and color desired.

My husband and I purchased a 2018 Jeep Compass from Max Dombeck. He went above and beyond to ensure we had the best experience. This is by far the best customer service I have ever seen. In the past, I never had the dealership or salesman follow up with me to see how I like the new car. Max has followed up with up with us to make sure we are happy with the Jeep. I highly recommend this dealership and Max Dombeck! When it is time for my next vehicle I will definitely purchase it here!

I recently leased a 2018 Jeep Compass Trailhawk from Maria K. From initial contact, via email, to driving the vehicle off the lot was about 24 hours! She was very responsive, knowledgeable, and helped me get a great deal. I have never had an FCA vehicle before and based on my experience with Maria, I will return and send family and friends!

Inquired about leasing a vehicle over the internet and worked with Chris Gilbert once I was in the dealer. During our discussions Chris had mentioned he was relatively new to the job, but he handled the deal professionally and was one of the reasons I decided to lease from Suburban.

Go see Jerry Leruth! He is the best in the business. Honest and genuine guy.

Service advisor wasn t the best, but when Jim (service manager) intervened, I received exceptional service. In addition to fixing my car expeditiously, he had it fully detailed in a matter of minutes. Highly recommend Suburban Chrysler Jeep Dodge and double highly recommend the Challenger Hellcat.

Amazing experience! Everyone was knowledgeable, courteous, and very professional!

I ve leased my 2nd Ram 1500 from Suburban Chrysler, Dodge, Jeep, Ram of Troy. Each time they have exceeded my expectations and I ve drove away feeling extremely satisfied with the experience. Each time I have worked with Tim Brown. Tim is the reason I have returned for the second lease. He does a great job making sure he is doing everything he can do to make sure you are comfortable, understanding the process, and doing what he can to get you in a vehicle. If you re looking for a new vehicle, go see Tim Brown at Suburban!

My wife and I had another great leasing experience with Kristine Hill. She was thorough, always pleasant, and went "beyond the call of duty" throughout the process.

I had the best experience leasing my new Grand Cherokee Hemi from here! I've never gotten a new car on my own without my parents help, so it was really nice to have Kurt go through the process with me and help me find exactly what I wanted, and within my budget. Kurt is awesome, I would recommend him and Suburban Jeep to anyone I know looking for a new car!!!

I did not like the place .... when I came in no one greeted me I had to wait until one of the service people walk through he was very nice about directing me to where I needed to... But otherwise the service was terrible everyone had their heads down and no one looked up to ask me what I needed to do or what I wanted

Always a pleasure to have my car serviced by Suburban . Everyone there is superior to that of any other car dealership .

I called and talked to Bill Messina at about 10am on Thursday. By 3pm, the same day, the car was delivered to my home, an hour+ away. It was an incredibly simple, efficient process to lease a vehicle from your dealership. I don't try haggling on price because I want a first class buying experience and there's a cost to that. I could not be happier with the top notch treatment I received. Thank you for what you do!

Scott was great!! He helped me after so many dealers put me though a hassle! Highly recommend!!

I called and was transferred to the service department and the phone just rung until I hung up. I called back and was transferred once again and someone in the service department picked up the phone and hung it back up. I guess you don't want my business.

Went to Infiniti right before I came to this dealer and was not pleased the salesman there at Infiniti was all about the sale and not about client service. Tori was a breath of fresh air, in 2 minutes of talking with her I knew this experience was going to be totally different and worthwhile. She quickly gained our trust and knew her facts, there wasn't a robotic sales pitch. I wasn't just a sale or transaction I was treated and respected as person which can get lost in a sales environment.

4 visits to get problem fixed and they gouged the top of my rear hatch on the last visit...