Sterling McCall Acura Review

They offered me to something i paid for a few months while ago at their center, then corrected it as got wrong report on my car. Really lost faith in this service center

This is my second car purchased from Sterling Mccall, a main reason for me going back to them has been their service department, they are extremely professional and have always made me feel like I'm a very important customer. Their complimentary wash and vacuum service, along with their complimentary gourmet coffee and snacks are a step above most service departments.

I very much recommend Sterling Mccall.

All the staff was great and friendly..Christian was great and very helpful and knowledgeable, very polite.

In my opinion this dealership has one of the worst customer service standards ever. I bought a vehicle a week ago, when the vehicle was delivered the hood s latch was not working. On my way home I noticed one of the tire s pressure was considerably lower than the rest, next morning I took the vehicle back and told them the issue, I was told it was fixed , I had to take it back a few days later because the tire s pressure was low again, it turns out there was a nail on the tire in a part of it where ir cannot be fixed. I feel very concerned not only with the fact they deliver the car in that state or that I took it back and they failed to report the issue to me. I had to buy new tires (of course I bought them somewhere else because I don t feel comfortable with this dealership) because I was told there was nothing they could do . I will not recommend this dealership to anyone.

Broderick is my superhero! Thank you for making my service visits always pleasant along with the service department as a whole. Thank you again!

Came back here only because of Darrell Lowe! He s a great salesman and an even nicer person! He really knows his Acuras! He helped me to get a nice deal and to get out of my previous lease several months early! Pleasant experience!

It never fails, I always get Excellent customer service at Sterling McCall Acura. When I leave it's with a sense of securities that my TL is in tip top working condition and safe to drive. My service Advisor Ismael #1 #100 the best.

Quick service, didn't try and push a bunch of other things on me they just took care of what I needed!

Our time at Sterling McCall Acura was not perfect. We thought they might fit into a typical car dealership when we left. The problem was, the vehicle we were interested in needed a SD card in order for the navigation to work. It was not there and could not be found. They called us about an hour after we left asking if they promised to order one for us, would we agree to purchase the vehicle? We agreed it was as acceptable and went back to sign the documents. All is well now. We are thrilled of our purchase and want to thank them for not fitting as a typical car dealership. Derek (our sales rep), and Fadih ( the manager), and Jaime (the finance guy) were all top notch awesome. THANK YOU!!!

I was seen without delay and the problem I was having was explained very well. I am still waiting to hear about what is involved in fixing the battery cables and whether my warranty would cover the battery.

Sterling McCall Acura is one of the best car dealerships i ve ever came across , customer service was excellent. They try to get u what u want and at a great deal . Am happy that s where the Lord sent me and was very please with my service there . Big thanks to Adrian for helping me out

They suck, they suck, they suck!
They lied about waiting a day to cash a check, they lied about the interest rate, they played on my foreign-born wife's imperfect english.

Leaving a review to acknowledge the amazing service and attention to customers needs that come from the staff at Sterling McCall Acura. I m in the insurance business and I can say its very rare you walk into a dealership and literally every person is kind, with a smile on their face.

And not even searching for a car, I met Mr Darrell Babineaux who not only got me into a vehicle i was eyeing as I left one day, but was very attentive and worked with my needs to get the perfect deal for me and my lifestyle. Most people in sales only focus on just that... getting a sale. But everyone from Darrell down to Finance made sure everything worked well for me. Mr Babineaux even took it to the extent of getting my car shipped from Austin so that I could hv the interior details I wanted. Service right!

And to top it off the GM I noticed was always walking around, greeting guest and attentive to her staff! Definitely one of the top in ales and service.

Thanks Sterling McCall Acura!

Easy and fast process... finance guys do the best they can to make sure you are satisfied with your purchase and finance options.

My first car buying experience with Francis was phenomenal absolutely no complaints. My experience with the finance manager Bobby Patel not so much. Two days after purchasing my car in august I went back to the dealership to cancel the extra warranty. I signed a form and was told my lender will be credited back the money in 8-10 weeks. It is now November and after several calls and messages I was informed the warranty was NEVER cancelled and Bobby is no longer with the company(shocker). The problem was resolved after several more calls for the form to be emailed to me and now I have to wait another 8-10 weeks to contact my lender and see if this was processed correctly this time around. I never received a simple apology for this poor customer service from a luxury dealership. I am highly disappointed in this treatment and when it s time for an upgrade I will be sure to go elsewhere.

Update 11/18: Still no call from Owner or the Manager

Searching for a used car to tie me over for a couple years, basically a cash car. I came in to look at a '07 Honda Accord, but wasn't necessarily feeling it. Tory N. was aggressive, yet determined to help me find a used car that would suit my needs and also wow me! I appreciated her for that as others would like tell me "Good luck on your search." She ended up finding an '09 Honda Accord that was loaded to the max and within my price range. The dealership was able to work with me on price which helped me walk out the door a new car owner!

The customer service I got from my sales person Darrell Babineaux was excellent. He was very patient and understanding with the whole process, making it a pleasant experience!

I m always shocked at how much they charge for both parts and service. A replacement key and fob is about a 300% markup. To program a key (about a 16 second exercise per YouTube video) costs $160! Trying to stay in my lane, but this is ridiculous! Never coming here again or buying an Acura again. And it took about two hours..and when they pulled it up ready , the key wasn t working properly! This was a simple exercise. What kind of QA/QC are they missing on complicated engine repairs?!

I am not a fan of dealerships but this dealership was very welcoming and made me feel comfortable. Juan was awesome!

Great purchase experience. Highly recommend this dealership for best customer service and speed of negotiation and delivery.

Excellent service. Friendly staff and good atmosphere.

Darrell Lowe knocked it out of the park with his professionalism and his personal touch. The process was smooth and easy. I'm loving my TL and gladly give the highest marks to Darrell and the management team at Sterling McCall Acura. I highly recommend them for their excellence in customer satisfaction and abundant inventory of new and used vehicles. Big Thanks D!!

Broderick the service advisor is always very professional and does a great thorough job.

Trenisha was very kind, helpful and courteous. I really appreciate the complimentary Uber service. A wonderful experience.

Once again, I was treated to excellent hospitality and attention to my car was everything I could hope for.

Unfortunately my car had to be towed in for a dead battery, but after the car arrived, the service was timely and everyone was courteous and helpful. Checkout was quick and painless, and so far my car is working great. I will definitely take my car back to Sterling McCall for future repairs.

Great service department, Ismael was awsome, thanks for a great customer service.

Took care of the issues with my MDX with minimum inconvenience. Great team at Sterling McCall Acura

They will try hard to get every penny out of your pocket

They said we don't play price games but when I try to buy car they increase price by ~1000$ for tint,oil change, and wheel locks. When I try to cancel they said we already install that package but tint and wheel lock been already installed by bmw.

I was pleasantly surprised at the steps the staff took to ensure safety for the customer from the virus. I had some trepidation going in but left feeling very relieved.

Brian and Sam were excellent! I was in and out in no time. They explained everything fully and made me feel comfy! I highly suggest Sterling McCall Acura.

Great staff, definitely go see Adrian Osorio he ll treat you great. Also great management and they ll help you get into the car that you want with no haggle. Respected my time, and went up and above to please me as a customer.

On my second new car purchase from them, my signature was forged on one of the documents to make the sale count for 2014. They didn't install the 5000lb towing package as stated in contract (noticed it was the 3500 lb 3 weeks later when I opened the hood).

The general manager there Tod had the audacity to tell me "all this was a non issue." This is the kind of treatment I got as a returning customer.

Returned the vehicle and won't be servicing my other acura there.

2/27/15
I tried my best to summarize this review without going through all the details, stress and how long it took to return the car to Sterling McCall but in response to the owner's response below I have to note 2 things.

1. I traded in my truck for this purchase at a price well below KBB because I thought I was getting a good deal. Sterling McCall did not return my truck to me, they only gave me that dollar figure, which was a loss in the thousands range.

2. I never received an apology from the GM all the times I met with him. I guess it's because of this google review their internet specialist "the owner" is apologizing.

We really had an excelllent experience at Sterling Mccall Acura. We ended up leasing our Mdx with them and it was painless. Wr. Will Paz, the Sales Mgr was amazing took really good care of us and made it a very easy and great experience. He is an asset to the company. Very very professional and pleasant people to deal with.....I give them thumbs up

The was by far the best customer service experience I've received in my 34 years of living. Hats off to MJ and Charles for all of their amazing hard work, time, patience, sacrifice and effort. I am so grateful for you guys. Sterling Mccall Acura is the place to go indeed. 5 STARS!!!!!!

Updated review: I have changed my review to 4 stars based on followup a couple days later from the manager who took care of our situation. I appreciate the time he took to take care of us and take accountability for the team. Everyone makes mistakes, it's how you handle those mistakes that's important. THAT is the kind of service I would expect from an Acura dealership. Thanks for taking care of us and our service.

I called 45 minutes prior to my service apt and asked to confirm the address and told the girl I had a 12:00 apt. I arrive at 12 to be told that the power is out and they can't service my vehicle. So, I took a half day at work for this, drove 30 minutes to get there only to be told they can't service my vehicle but that I can wait for the power to go back on so they can complete my 2-2.5 hr service. No thank you! Now I needed to do it all over again another day, take another half day. They should have called and rescheduled my apt or the woman I spoke to confirming the address should have informed me.

Ismael was very helpful! The staff are super nice and attentive!

Quality work and service. Only a few issues. Car had oil smudges on drivers side door and steering wheel slightly nicked. However, the service rep quickly took care of the oil smudges and extended the option to bring the car back if I wanted washed again since it had been out in dust that day. I bought my car at this dealership, so they have been taking good care of me for years now.

This was one of the few times I ve gone in for service and didn t have an appointment. But they got me in and out much quicker than I expected. Also my service advisor was very professional, friendly, and kept in touch with me throughout my service. Even though I ve moved and I m closer to two other Acura dealerships, I will continue to come to Sterling for my service needs.

UPDATE: They called and I got what I am sure they thought was an apology. Then they gave me a bunch of excuses and actually tried to sell me the same vehicle again over the phone. I can t speak for their new car service, but the pre-owned division is not a place I would recommend anyone visit.

UPDATE: They responded to the review I posted today but they didn t actually apologize or actually contact me. I guess a one day turn around when I wasn t making them money wasn t much of a priority. They have my number and know who I am as I talked to and texted with 3 of the sales people. Looks like just more lies.... see below.

Pre-Owned Division

Simply put these guys lied to me and wasted my time. I took time off of work to look at a vehicle they were selling and it only cost ME money and time. Anything you wanna hear to get you on their lot.

I was told before I got there that they had their mechanics go over every pre-owned vehicle before they sell it.

I set an appointment, I even came on time. They "Adam the salesperson" showed me the vehicle and within 5 mins I found a pool of oil on the top of the engine. It was clearly leaking at least from the valve cover gasket. Before he noticed it he again said it had a full inspection from their mechanics. After I pointed it out to him, he told me maybe they added oil to it and that's why it was pooled in the engine.

Obviously this was a standard lie as the oil was not fresh and clean. I didn't bother to look any further as they lost my trust that moment.

Stay away from their overpriced used cars or you are just wasting your time and money on terrible mechanics that either can't spot a major oil leak on the top center of the engine, or can't use a funnel to top off the engine with used motor oil.

I always schedule my service with Antonio Mora. He is a great worker and provides the best service.

Overall our experience was outstanding! Everyone involved was remarkable and very informative. Buying experience was super fast and friendly, highly recommend!

I had 2 awesome guys working with me, Mr Darrell B and finance Mr. Bobby Patel. Very pleased

I dropped the suv at 11:25 for oil changes and I called 1:30 and still was not ready and I was told be ready in hour and half and o got the call car is ready at 3 and someone suppose to pick me up in few minutes but it took another hour and 20 minutes. I asked for discount cause it took long to get ready and picking me up, I got there 4:40 and there were no customers and they should have given me the $20-$25 discount

Worst car buying experience ever! When the sales manager says "I don't need to make a sale on the car, I'm low on inventory anyways!" -- you know you are in for a long excruciating process. All the managers missed customer service 101. Fateh and Charlie are an absolute disgrace to this dealership.

Awesome experience purchasing a new family vehicle and trading in our old one. Michael Johnson was especially helpful even while wrangling a toddler. Somehow he managed to make the experience very easy given the distance and time we work from home. We came away with the new vehicle and a new lease on car buying (no pun intended). Even after the deal had been completed he continued to treat us like family as we work through some of the paperwork. And Cory in finance worked very hard to find us the best possible deal even after our monthly payment needs it in that he continue to work late into the evening to try to find us a better interest-rate, we couldn t believe someone would spend that much time late in the evening to find us a better deal. No better place to buy a new car.

Great Service! Ismael my Service Advisor is awesome! He keeps me in the loop through the time my car is being serviced. Thank you.

I came to the dealership a few weeks ago with an intention to buy a car, Mr. Darrell Lowe made the process super easy and I highly recommend him. He was very helpful and was able to answer every single question we had. The whole experience was very pleasant. We left the dealer with a brand new '19 RDX, best vehicle I've ever owned. Definitely would come back again to this dealership for any future purchases.

My wife visited looking for an MDX and from the time she came in she was treated like a Queen. The salesman that helped her had such knowledge of the car she wanted he made her feel so comfortable that she bought the car the same day, she called me to sign the final paperwork and everyone was so nice the sales manager was extremely nice as well I m tell you this is A 1 service in my book. I am so pleased with everything that I am literally taking the time to write a review because this is how happy I am with this dealership. I really enjoyed buying a car from this dealership.

I would like to thank Darrell Lowe for the excellent service I received at Sterling Mc Call Acura.

Great experience. The process went smoothly. Each person was nice. Waiting area is clean and cozy with coffee and bottle water. The service representative was effective and helped to get work done. Thanks!

Experience was good. My salesman Mr. Fraser Ross was great. Very patient. Made it comfortable for me with no pressure to buy. Always took time to explain things well. Dealership gave me a great deal on my vehicle

I recently purchased a vehicle from Sterling McCall Acura. Daryl Babineaux was my sales agent. My experience was great. I really appreciate his dedication to work and commitment to provide great customer service . Daryl was aware that I did not want to spend much time at the dealership, therefore, he was expedited the sales, but did not compromise customer satisfaction. by having. The sales team worked hard to negotiate a fair deal which lead to the purchase of my RDX. I will recommend the dealership to friends and colleagues looking to purchase an Acura vehicle, Thanks Daryl

Best place for Acura maintenance. Honest, quick and thorough.

This is my third new Acura and by far Hermie was the best salesman I have dealt with during all my acura purchases. I would use him again and return to Sterling McCall Acura.

Great, service! I sincerely appreciate Ismael's thorough walk through of what was covered on my visit. It was nice being taken care of in such a respectful manner during these crazy times. Of course, I'll continue to take my Acura in for service here!

Great service! Went in to get my oil changed and was in and out in about an hour and fifteen minutes!

I have an ongoing issue with this dealership. I gave a 1 star 2 months ago in which Kim (the general manager) replied to and stated to email her which was done and now here we are 2 months later and still waiting for a response to my email. Brought my car from this dealership in May of 2019 and starting October of 2019 there has been a rattling sound coming from inside the car and it is now July of 2020 and they have found no solution to this problem. Used to deal with Mario who is the previous service manager who couldn't keep his words and now there is a new service manager name Wayne who is no better. He told me to bring my car last Monday and he would put me in a loaner and get my car fixed and I called him last Monday morning to let him know I wouldn't be able to make it and that I would bring it in today and he acted like he didn't even know I was bringing my car that Monday. I am glad I didn't go because I doubt he had a loaner for me. I called this morning to make sure they had a loaner for me and knew I was bringing the car in today and come to find out Wayne was out of the office so I spoke to a service advisor and they stated that there was no appointment in the system and they don't have any loaners so basically I would have made a blank trip. I called and spoke to Kim the general manager whose attitude didn't seem fit for a general manager but the response I got seemed like she could care less about this situation and in trying to help me. I wish I had never brought my car from this dealership because I have had the worst customer service.

As tends to normally happen when going for a service, I was dreading the wait, up selling and over pricing, from this dealer from who I had bought my car:
I have to say that my perceptions have changed completely after my recent visit:
- For my planned service on Monday, I received a nice email reminder on Sunday, with directions and a map
- On arriving, the receiving person immediately directed me inside and started the paperwork
- The best was my service advisor, who was very polite and helpful, and gave me a frank and honest assessment and pricing for all that was needed
- They even offered me a loaner car and told me to await a call before heading over !
- On going to collect my car, I was out in 5 mins flat to a clean car
- The best part, as I later discovered after driving for a day or so, was that the car ran as good as new :)

Will highly recommend this Sterling McCall dealer for buying, service (Richard Hudson), and service advice (Jack Chambers)

Thanks,
Anil

Kenny, with Sterling McCall Acura, was such a pleasure to work with. He was beyond helpful, professional, and incredibly friendly. I can t recommend him or his team enough!

Just bought a pre-owned ILX tonight. Salman is the most Acura-knowledgeable person I met during my Acura buying experience. He explained me everything about all the packages (tech, premium), safety features, accessories, differences in models, years, advantages and disadvantages from one model to another. Salman was so helpful, always respectful, easy to talk to and willing to clarify all my questions. Not only he knows about Acuras but also about other car brands :).

Great Service and David Gilbert is a great service consultant. He has taking care of me several times for services. He s great!!!

I did a code A16 service at Sterling McCall recently and my advisor Mike was knowledgeable and helpful. He even offered me a discount since the day was close to Independence Day and Sterling McCall had service discount during the time period. Mike was kind enough to offer me a loaner car so that I had something to drive around when my car was in the garage for maintenance.

Well first off, my experience was AMAZING! There was food there for the customers who were waiting, and there was someone constantly asking how we were and if we needed anything. Special shoutout to my salesman Derrel Babineaux, he helped me in ways I am beyond grateful for. I totally recommend shopping with Sterling McCall Acura, customer service is amazing, and just the overall experience was amazing.
Thank you Sterling McCall !

Great service and responsiveness. Stress-free experience. Great to work with D-Lowe, specifically.

Generally outstanding services. Explain everything in details.

If you are rich get your service done here. If you are not run away.

Ismael took the time to show me exactly what was needed for my Acura service. He was forward and direct with everything. Did everything to make sure my visit was an easy process.

Working with Curtis and MJ were a large part to why chose to go with Sterling McCall. Great service and attention to detail without pushy salesmanship.

Good Service ...I will recommend about Sterling McCall Acura to My Fiend.

I had a deal close to what I was looking for. But the sales person failed to mention about the windshield cheap, about 3 of them...

But the sales man follow up with me to bring me back. And we had done....

David went above and beyond to make sure that my concerns were addressed. It was a great experience working with him. I will definitely come back to him the next time my vehicle needs service.

Have to give a 3 because of finance person who was a master at doublespeak. Sales rep and service people were outstanding. This finance guy tried to get us to forego our downpayment and ignored the time I asked for on loan. Time with him was frustrating and negated our otherwise good experience. Watch out for a deceptively expensive extended warranty

Service with Antonio was perfect in every way! Sterling McCall takes excellent care of me all the time with never a wait to enjoy the comforts of their waiting room

I used to come to Sterling McCall Acura and loved my service advisor Charlie. I was so upset when i came back and he was no longer there. I wasn t happy with one of the advisors I worked with after Charlie and ended up going elsewhere for service for some time. I decided to try again recently to schedule service and so glad I did. Brandy is amazing. She is so helpful and pleasant; you can tell she loves what she does and cares about her clients. I wish more service advisors were more like her! She texted me constantly with updates so I didn t have to keep calling back and asking. She is a rockstar!

Amazing first time buyer experience. Russel was my Sales associate and he treated me very well. Answered all of my question and guided me through the process as best he could. On top of that, when it came time to talk numbers he was actually willing to move on the pricing rather become offended like so many other sellers do. Chris the Financing manager was also extremely helpful in finding a lender with a low APR and reasonable payments for my budget. I'm a bartender and the fact that a large portion of my income is cash some times makes it difficult to prove how much I make, but these guys really worked hard to make sure I got the Car I wanted for the price I wanted and the fit it in the budget rang I needed. No only that, but I left a very important metal in my trade in car and Russel went out of his way to ensure it got back to me and I will never forget that act of kindness. Sterling should really be thankful for this team because I will be coming to them first the next time I buy. Thanks Russel.

The salesman was professional, very helpful and organized.

Mike H. was incredibly friendly and knowledgeable. I would highly recommend him for any service needs!

Have bought and serviced all of my Acuras at Sterling McCall since 1990. Always consistent, reliable customer friendly results. Thanks!

My recent purchase of a used car with Sterling McCall was by far the most pleasant experience I have had throughout the years! My sales representative was beyond courtesy, attentive and more than fair on the negotiations. I HIGHLY recommend asking for Emad the next time you are looking for a reliable and affordable used car. He truly was awesome to work with!

David Gilbert at Sterling McCall Acura of Houston, TX 77074 has been giving excellent service to the customers.
My car s recent servicing on 07/31/2020 as well as previous service on 07/25/2019 was very satisfactory.
He is sincer, friendly and knowledgeable Service Consultant. He explained the car a multipoint inspection report and what needs to be done in next service, along with the cost estimate.

I had a great experience with Juan Island as my sales rep. He was very knowledgeable and made me feel comfortable with my decision. From the test drive to the follow up call the next day, I knew I had lucked out by getting him to guide me through the whole process. 10/10 would recommend Juan to anyone who is in the market for an Acura.

Update: 5 days and still nothing from the GM after he stated he would look into my concerns 5 days ago. I even decided to send an email to the email he provided below and have yet to hear back. I also was charged $995 for their dealer plan which didn t not include window tint nor the custom wheel locks. Hopefully no one else falls for this scam as it seems like once you re out of the door this dealer doesn t care about your concerns.

Purchased a vehicle from this location and before even deciding to buy I made sure to look over the vehicle and see if I can see anything visually wrong with the car. I advice the salesman that I want to take the car to a mechanic to get an inspection and get told by the salesmen our cars go through a rigorous inspection and if issues are found we make sure they are fixed and if not up to standard car goes to auction so that gives me a piece of mind and I proceed with the purchase. 2 days later dashboard lights up like a Christmas tree and just about every light comes on. Sales guy has me take the vehicle to one of his mechanics where they tell me that sensors were dirty and we took care of it . Now I have an airbag light and low tire pressure system that constantly stays on. Yesterday I decided to take the car for a tire balance due to vibration at certain speeds and get told that both wheels on passenger side are bent.. now I have a vehicle that is potential road hazard. Not sure how these issues would not have been caught if car went through a rigorous inspection process. Definitely not coming back to this location and will never recommend this dealer to anyone.

Since 2015 I am a customer of Sterling McCall Acura, Southwest Houston TX.
Last week I had service appointment for my MDX has cooling issues, my service advisor was Christoper G. I received excellent customer service by far, with great communications and prompt advice.Kudoos!!