T Sojo

Review of Sterling McCall Acura

On my second new car purchase from them, my signat...

On my second new car purchase from them, my signature was forged on one of the documents to make the sale count for 2014. They didn't install the 5000lb towing package as stated in contract (noticed it was the 3500 lb 3 weeks later when I opened the hood).

The general manager there Tod had the audacity to tell me "all this was a non issue." This is the kind of treatment I got as a returning customer.

Returned the vehicle and won't be servicing my other acura there.

2/27/15
I tried my best to summarize this review without going through all the details, stress and how long it took to return the car to Sterling McCall but in response to the owner's response below I have to note 2 things.

1. I traded in my truck for this purchase at a price well below KBB because I thought I was getting a good deal. Sterling McCall did not return my truck to me, they only gave me that dollar figure, which was a loss in the thousands range.

2. I never received an apology from the GM all the times I met with him. I guess it's because of this google review their internet specialist "the owner" is apologizing.