SETRAN Reviews

I tried to call the contact phones to make a report of traffic irregularity several times but do not answer but to fine are always on call !!!

I want to register my REVOLTA, serious fines, are those that put drivers and pedestrians at risk, and not for parking the motorcycle at dawn, on the sidewalk, to deliver pizza, steal us through fines, I have disgust of this organ and those who administer ..

Municipal office with the sole purpose of fining and collecting money from the city safe.

How to remove vehicle from Detran's patio, receipt filled in my name and sales communication to my name ?? (arrested for late licensing) (mandatory transfer to my name, How do I inspect ???) obgdo

Service OK, despite some mismatches in the information. Need the copy of documents to justify fines, they do not take in place, but have a stationery in front.

Terrible attendance! They serve us arrogantly and without the slightest question of listening to what the citizen really seeks. Disappointed.

Protocolei infraction appeal and had response the same day. Congratulations to the staff of Setran for the excellent work!

On the website it says it's open, then you get there and face it at the door ....... public services is a joke ..... and countless times the online service doesn't work ... you can't complete the solicitation.

I called fast service I solved my renewal parking card for seniors ....

Intolerance is part of Setran's daily life. What will you expect from us? Fine industry yes!

I asked setran to remove an unfortunate q put the car in the garage door making it impossible to enter / exit. Good service!

They do not answer the phone. They are above the people. A shame for a city that claims to be 1st world. Maybe it's from 5th category.

why is there SETRAN, if they don't meet us nojoooooo

Horrible the work done in the Christmas lighting of Parque Barigui by drive thru. I stayed 1:40 with my son who is a child in the car, and when I got close to the park they said it was going to close.
They were unable to prevent the smart ones from cutting the line near the park.

The drivers were not informed that the park was going to close for the presentation and left the drivers with hope inside the car wasting time together with the family.
It was not to be expected.
But this Christmas 2020 the inefficiency surprised.

I have been calling for more than a month on a vehicle that parks in the ambulance spaces and they say that the setran comes and autua the vehicle but the other week it parks in the same place
The driver is not calling you, it's like you're not good at anything

It was the worst public institution that I was attended in my life, bad service, seriously I've been to a SUS hospital and I was better attended!

IF they don't answer the phone, how can I get a higher grade? That when not only busy (off the hook ???) ...
From a multitude of evaluations, only a half dozen speaking well ... either gave the "wallet" or are civil servants too ...
The worst thing is having to go to defend a fine from something impossible ... to lose work for nothing.
That's why I'm leaving this country ... mercy.

Unprepared people. Embarrassed by an unprepared one from Setran, besides singing my husband in full service, still asking him out.

I would like to understand the criteria for converting a fine to a warning, as there is an article in the law and even if it fulfills all requirements, it was rejected !!!
Great place to waste time and believe that this country does not change, whoever works, pays incompetent beings to live at our expense !!!

Our one o'clock I'm calling. You must pick up the phone only.
Yesterday was the same thing

Good morning. I am dissatisfied with the operation of this PUBLIC institution, SETRAN, when changing routes and streets without notice.
They put an agent who should be on the scene guiding the new route, but no, this agent stands there, invisible, and punishes those who keep routes for 20, 30 years and are accustomed, do not immediately notice the change. IT SHOULD BE MANDATORY, in each street that it is necessary to change the route, "warning strip", and the maintenance of an agent with the intention of GUIDING in the first week at least.

Why do not the bikes that cripple the lives of all citizens fine?
Shame on Setran!
If they like so much to impose fines, party with the bunch of noisy lunatics who comment on repeated infractions in the streets.
People are getting sick and deaf because of it. Is this SUPERINTENDENCE going to solve this or do we need to create another organ for this?

Horrible service. Some badly humored. They don't even look you in the face. It seems that they are doing the population a favor.

Impossible to talk by phone, are busy during business

Setran, URBS and City Hall = collection and the people turning in this chaotic traffic.

It is a factory of fines. They invent infractions to act on you. I got a ticket for being parked in a prohibited place. Only if there was an invisible sign because parking was totally allowed on site.

I called early and was already answered on the first call. At the site, the waiting time is really long. The place has structure to be more agile, but it lacks staff. There were 8 windows, only 2 of which were open at 2pm on Thursday.

I was in Setran today. To see if he could defend us from a fine. We could not, by mistake of our being filled with being. More indifferent.
I would like to compliment the service, the receptionist, we explained took some doubts. And we said what I could do and also what not to do, with all the education. My husband even got angry about having to pay. Plus the girl, super educated and prepared, we responded with a unique education.

I think Setran could give a few shots to Detran, because they're stupid and rude. Very clueless.

I'm shocked by Setran's excellent service.
Congratulations to the group from Setran.
Please continue like this

Bad experience, I was poorly attended, the first time I went there, a Mrs. answered me was not able to tell me that star notification is just to buy the blocks at the lottery, because my car was stolen stayed two days parked in a prohibited place .... I didn't know, then I had the headache of depending on Setran's good will resolve. Being that buying the blocks would already solve .... Obs because they don't help to find stolen car ..... my car was from 12 to 15 in the same place taking notification, I think it's suspicious. ..... 12 a 15 another sec, was located on Tuesday ..... they could notify the police .... I just think

That is why you have to take "benefits" from these people who have taken part in the Curitiba City Hall ... for you to be attended to it is a fatigue and when you can be attended it is very badly treated by the "employees" of this shameful establishment in our city ... It seems q they are doing you a favor and they are not working ... the only category q regarding municipal tenderers are Teachers and Policemen ... the rest is a bunch of vagabonds, rude, lazy and moody to "attend" the public ( this if I can really call it Customer Service) !!!

It is absurd for a public agency not to have the minimum order to answer the telephone.

One of the worst organs among all the powers I know, poorly trained people, bad agents with life, incompetent, unprepared, arrogant and totally unprepared, people with a low level of education. I do not understand until today because they have created governments for the people, they only serve to oppress the population, they do 30% of good things and 70% of bad things, and bodies like that Setran only worsen my concept of governments.

THE PHONE MUST BE DECORATION ON SOMEONE'S TABLE THERE !!!!!!!!!!!

Prevent- $ and not need to enter here. For you to avoid fines choose to use other alternatives for urban mobility and not driving, especially in the city center. Take advantage of the free time you will not have driving or worrying about where to park your car. Have a nice day.

The worst public agency, it does a lousy service, bad for driving traffic or just warning drivers, but quick and efficient to apply fines.

Another agency that generates fees !!
What needs to be done do not do, only goal is to COLLECT $$$$

But what a barbarity, even after clicking on the option to speak with an attendant, we have to listen to "advertising" or information about Setran services for who knows how long, it seems that in the intention of making the person just hang up, it can only, because there is no sign that we will be served.

Setran post on the street of citizenship boa vista.

On 08/22/2020 they applied a fine against me, referring to Estar, Since I activated the on the Estar application at 10h 14min
And the untrained employee put in the notice of infraction 10: 23min. Since he had activated the credit well before 10:23.
Simply untrained employees

I had to put my version in an Occurrence Report, in the end they mixed my report with another, inattention! , detale had to pay almost 90 reais

Fast service in the mornings, especially on Fridays. Reasonable waiting time for the response of the processes (considering the volume and the number of servers responsible for this). Countless stories of gratitude to agents involved in providing relief to traffic victims. Transparency with the user: all radars are properly signaled despite being a faculty of the agency, according to federal regulation. In fact, the city signage in general is great. It has defects like most public and private institutions.

To solve these problems at traffic lights intersections, I program them in four cycles, I have been traveling through several cities in Brazil and the traffic lights that work in four cycles, are very good and bring more security to make the conversions to the left.

too bad, they beat you by tiredness. But it is a monopoly, it has nothing to do.

Rubbish, malicious agents in order only to maintain targets of fines and not to guide the traffic.

I'm new in Curitiba I don't know much here, the traffic seems a little crazy. It seems that there are no parking apps here, so it is quite late in this regard, quite disorganized also regarding the maneuvering roads to cross and there is no traffic light to stop the other direction and there may be accidents, ie the staff from the traffic sector doesn't seem to know what organization is ...

One of the departments that collect more, and has no municipal match against, lacking servers, so do not provide a service to high and demand that the people deserve

junk service, bunch of incompetents. total lack of respect for the citizen

"According to notice of infraction": identification of the offending driver can be forwarded to benjamin constant street 157, from 08:30 to 17:00 hours,

I arrived at 14:30 and find that since 07/2018 is open only until 14:00 ... Disrespect with the citizen, in addition to closing early do not warn the society of such changes in attendance, nor change the form ....

Loss of time and fuel

I've already called several times it just gets busy! And when you call, no one answers! It's a shame! Then we have to respect the servers!

The warning serves no purpose, a fine came to my house to pay from 21/11/2013, and the same I had done to change from fine to warning, after 2 years and 10 months sent me anyway, the fine was 4 points, average, and the first warning I made so far!

The offense is to park in a forbidden place, I don't think it's fair for them to do so since I asked for a warning a long time ago, and from what I understand, "whoever commits a medium or light traffic offense can have the penalty of penalty converted into warning writing, if he or she has not been a repeat offender in the last 12 months for the same offense and if the traffic authority, considering the driver's record, considers it the most educational measure. "

Lack of competence needs to improve a lot!
They think that lack of education, arrogance and unpreparedness improves traffic !! They need to be respected and not impose fear or anger on the population.
More training please!

Horrible service. I called 15 times at least to be answered and the attendant did not know how to inform anything, asked to return tomorrow.

They issue a fine, set a date to pay with a 20% discount and do not say where it should be paid, I went to Caixa, the lottery shops and the bank of Brazil and told me that it does not say where it is to pay.

Good afternoon, did you guys know that parking in elderly spaces at 4 am is committing a serious infraction and 7 points in your wallet?

I want to congratulate this public agency that sent me a ticket at my home in Belo Horizonte, stating that I was driving talking on my cell phone on a street in downtown Curitiba, where I NEVER had my car. Special congratulations also to the appeal judgment committee, which rejected my request, even with all the evidence that my car was in the garage and I was at work in BH on time. By the grace of our Lord Jesus, I won't be missing that money! And I sincerely hope that you will enjoy it very well. And that, in life, you never have to pay for something you didn't commit. Jesus bless you abundantly!

Provision of service to the population, score zero, supervision and application of traffic fines ... score 10.

I was well attended and guided in the procedure of turning a medium infraction into a warning;

Even cell phone operator service can be better than yours. Create a CUSTOMER / CREDITOR service sector that pays your SALARIES! And there are people against outsourcing and privatization ... absurd inefficiency.

Horrible, I asked the clerk if he could take a photocopy of my document to join the process (driver presentation), he said he couldn't, because if he did, he would be committing a crime!
Honestly if the state / municipality cannot take a photocopy for the citizen, what can the state do?
Unfortunate the attitude of Mr Tupi Barreto !!!

I made a previous defense of a fine that was doubled (an agent fined me for parking in a prohibited place, 20 minutes later another agent fined me in the same place, for the same infraction). Setran gave me as an impromptu for "THE MAXIMUM SPEED ALLOWED FOR THE ROAD AND INDICATED THROUGH SIGNALING" (the guys don't even put an accent in the words, pqp, when lazy). By law, this fine should be canceled, but apparently there is no efficiency in their work ... now I will have another headache.

A very grumpy trend,
No respect for citizens who pay their salaries, and it gets worse when the service is on the streets of citizenship, we are treated like dogs by these professionals, who forget that they are civil servants, the word already says everything server is to serve the population and does not give more

Curitiba Transit Agency responsible for "organizing" the traffic of the City of Curitiba.
It is unable to predict that, on the Easter holiday of 2018 and on other holidays that have already happened, that the flow of vehicles around the bus station is extremely increased; they are unable to place even a traffic cop to direct local traffic. It is absurd the barbarities that happen in traffic in the region of the bus station on holiday days and on long weekends and they do not take any action to improve the situation. The only thing they do with mastery is to take their guards punctually every day to apply parking tickets and collect more and more.
It is absurd, it is a little shame and it cannot happen in a city like Curitiba.
Not to mention that the parking lot at the bus station, which is managed by Setran, has poor lighting unless it is often quite dark and there is no security at all. One day when I got in my car to get out of the parking lot, I was approached by a young man trying to intimidate me to give him money.
It is absurd, we do not have lighting, we do not have security, they do not direct traffic, they only collect a fine $ ... it is the public service at the lowest level that exists in this city.

The phone just calls ... someone never answers you ... terrible!

Bad company badly educated employees do not respect citizens and fasen use force of power to make money poorly prepared agents are most of them

I am outraged by the new traffic laws. A car parked without BEING and a dangerous conversion the same number of points in the portfolio. What is the danger of you leaving your car in the car without BEING? The value of this fine should be R $ 18.00 and not this absurd vakor and the points should not even exist. Because there is no risk

Poor service, can not give 0 stars? The phone service was extremely rude and when I asked the third question, the attendant hung up the phone in my face! It's the end of the bite this place.

CLEAN SHAME SERVICE FOR CURITIBA WANT ONLY PEOPLE MONEY

I am trying to keep in touch several times, in all it is more than 10 days, although I was only served two days out of those ten. On another occasion the phone would call until it fell and they wouldn t answer, 3pm on a Tuesday

Service waste, delay in calling people who wait in a dirty environment, with a bad smell and poorly ventilated, places are lacking, few people to attend to, it is ridiculous because of the high value they collect with fines, they could improve the service.

I was attended by Alessandro and Matheus and Axei Great the service I recommend very kind thanks.