Good morning. I am dissatisfied with the operation...

Good morning. I am dissatisfied with the operation of this PUBLIC institution, SETRAN, when changing routes and streets without notice.
They put an agent who should be on the scene guiding the new route, but no, this agent stands there, invisible, and punishes those who keep routes for 20, 30 years and are accustomed, do not immediately notice the change. IT SHOULD BE MANDATORY, in each street that it is necessary to change the route, "warning strip", and the maintenance of an agent with the intention of GUIDING in the first week at least.