Horrible, I asked the clerk if he could take a pho...

Horrible, I asked the clerk if he could take a photocopy of my document to join the process (driver presentation), he said he couldn't, because if he did, he would be committing a crime!
Honestly if the state / municipality cannot take a photocopy for the citizen, what can the state do?
Unfortunate the attitude of Mr Tupi Barreto !!!