Renown Health Review

Service was great for the first 2 days, everyday after that gets worse and worse staff is terrible and full of attitude they don't inform you that they are switching med times or anything half my face isn't moving now and I've been waiting 6 hours so far to hearrive back on it and nothing so far I can't even walk yet cause my head was crushed yet I'm being treated like drug addict who lives on the streets, I don't recommend this hospital to anyone go somewhere else you will be better off!

My brothers grandma was ignores while while being treated for lung cancer and pushed back into her room. Terrible people

I work there. The Nursing directors genuinely care about patients well being. They're good people.

Nurses threaten you with security it's a constant power Trip with the 2nd shift nurses they talk behind your back they talk about other patient in front of you when there on the floor they make sure not to be on there phones but as soon as there in the room it's straight to there phones trying to hide it from management like the patients don't know you aren't supposed to being on your phone they force you to do things you don't wanna do or you aren't comfortable doing and if you don't they will call security on you to make you do it security said that oh we're here to protect patient and staff but that's not true patients always lose and staff always win there rude and disrespectful will never come back to this hospital ever again if I could give this place 0 I totally would but I wanna leave a review please don't make the same mistake I did

Great doctors, nurses, staff, and even occasionally live music to help you get through your hospital visit

Renown is managed cash NOT managed care. As long as we allow a hospital, Renown, to own and control the insurance company, HHP, it will never be what's best for the patient. It will be what is best for the company = money!

Disgusting sick people who will try to steal your newborn children over a mistake that they made!!! We got lucky and all made it out as a family. Don t go here, have your kids at home, run from renown. If you re dying, stay home. You ll probably have better chances of surviving. If you re having a baby, but you actually value life, have your kids at home. Do it. Don t think about it. I d give renown much worse than one star if I could.

ER department talked about other patients in a rude unprofessional manor the 5 hours I was there... Drive if you can to another hospital...

I have trouble with my troaht. They send me to a G.i. doctor. They still mess up troaht. Can't eat normal. It almost a year. Losing weight. Do they care about adult. To me they want money.

I would score less if I could. They really don't know how to care for diabetics here, and the admitting nurses are rude, and really don't care. Insulin was administered at the wrong time (2 hours after a meal). They also caused a sore on her foot, which resulted in her losing a toe. Stay away if possible, or at least have your lawyer on speed dial.

If you're a travel RN, please DO NOT consider coming to Renown to work. It's one of the worst place to work for travel RNs. If you must come then stay away from Neuro surgery dept. You absolutely cannot trust the nurse manager (Randi Stark)!!! Stay away, seriously.

Not the best treatment from staff since at tule I felt disregarded and not well informed. At some point when I asked two nurses for an interpreter they snickered and giggled at one another as I was clearly in a state of despair. The only reason I provided stars was because nurse Danel was one of the most heartwarming and amazing nurses if not people I have ever encountered. Her amount of attention and understanding during my visit was outstanding and I don t think I would ve made it through had it not been for her. Besides this not a terrible experience but would have preferred more attentive and constant care and attention as provided by the empathetic Danel.

ER was horrible. I went in with a burst vertebrae. I was walking on my own when I arrived but after the first x-ray was put on spinal precautions due to an unstable fracture. No one said anything and told me I could continue to walk around and use the bathroom and that I would be going home shortly. It wasn't until the surgeon came in and noticed they had my bed sitting up did anything change which included me getting myself out of bed and walking for a ct scan. Once the surgeon came in every thing changed to no you can't move or do anything and you can't sit up and you are definitely not going home for awhile.
After this happened an ICU nurse was assigned to me and everything became great. The ICU took great care of me and the surgery went great. The nurses in the Neuro Science department were all great with the exception of one who decided that I didn't need my pain pills, due to the pain pills and extreme pain I unfortunately don't remember any names. Besides that the only downfall was being stuck in the Neuro Science department with loud and annoying roommates. It was no ones fault those patients didn't know what was going on or what they were doing and the Neuro Surgery area was full.
All in all once I got out of the ER everything was great the nurses were extremely nice and helpful, except one, and in the end I can still walk so I guess I'm lucky

I went here because I have a swollen occipital lymph node for over a week with no other symptoms. My RN friend suggested I get it checked out..

I got put in a room right away, did not ask me any questions regarding heath history, did not have a nurse in at all my whole visit. Finally, the doctor came in and told me that it was a swollen lymphnode which could be a sign of cancer, not to worry unless it gets bigger in which case he said to go to my doctor and have it removed.

I am NOT from Nevada so I had no other choice but to come here. This hospital was dirty, they don t care about your wellbeing and never asked any questions! I was not even instructed to put a gown on.
All I wanted was my white blood cells checked and antibiotics if needed. Not to be told not to worry about it. When I informed the doctor that it was hurting, he told me because you re thinking about it.

How is this place still running? Definitely get way better care in Michigan.

If you like being treated like a paycheck, this is the place for you! Complete disregard for patient care/health concerns, HIPAA violations, ROI and PHI go right out the door. I was in the ER SIX times over the last week. Only ONE doctor I saw actually cared about my care. If you're willing to play Russian roulette with your quality of care, go for it!

Note for the owner: I have filed several complaints already and was dismissed more than once. When I told the clinical directing nurse for the south meadows emergency room that the only reason I continue to be seen here is because renown has all my medical records, she so kindly emailed me how to obtain my medical records so I could go somewhere else. One day, your lack of care will kill someone. At least I know it won't be me.

Such incompetent staff at the ER! They do not communicate with each other what so ever and the majority treat the patients with so much disrespect. When I took my husband there for a mental health emergency because he is a danger to himself and others, they just ship him off to jail without a second thought! He was supposed to go to a mental hospital should they discharge him, not a jail! Now, I don t have any contact with him or know if he is okay.

Here is my story:

My veteran husband suffers bipolar 1 disorder, psychosis, ptsd and social anxiety. As of late, he has become a danger to himself and those around him. His greatest fear is to be abandoned, locked up in jail and alone with no family contact.

It has taken so much work to convince him that he needs to get treatment at an actual mental hospital. After a rough night full of delusions, confusion, and even violence, I had to leave. I came back in the morning to check on him and he was extremely sedated and out of it. Only then was I able to get him to stumble to the car. I drove him to mental hospital where he panicked. He punched one of the staff members there. Since he was still sedated, they wanted to get him checked out at the hospital to find out how much medicine he took.

Once at the ER, I told them everything that happened; That he would want to fight since he is still delusional and hadn t slept in several days. I stayed with him to keep him calm. After a few hours, I had to run home to take care of the animals and catch a quick nap. He was supposed to be at the hospital being monitored and sleeping right?! I tell the staff to make sure he knows I am coming back. They need to remind him several times because his memory only lasts a short time. When I was finished, I called the ER to tell them, Hey! Please let my husband know I am on my way back. Is he still okay? To my horror, they simply tell me he is discharged. What do they mean by that? I wasn t sure, the staff did not tell me. I was just left with the impression that they let him loose onto the streets of Reno lost and crazy with absolutely nothing.

Angry, I called again and rushed down to the ER to find out what happened. Turns out, they sent him to jail for assault on an officer. Great! They didn t even think to call me? AND the nurse who went on lunch break forgot to relay the important information to the rotating staff that he was in a violent possibly homicidal state!

I am not surprised that he freaked out. While I was there, one of the female officers started yelling at him to SIT DOWN!!!!!! Which confrontational attitudes freak the poor guy out and set off his flight or fight instincts. Luckily one of the nice officers actually called her off and politely asked my husband to sit down which worked.

Now, I am losing sleep over the fact that my mentally ill husband is in jail, still in holding. He is not receiving his medication which may make him extremely sick and cause withdrawals.

Oh, did I mention that now, as sole financial provider for my husband, two infant children AND diabetic cat, I now have to figure out bail.

My efforts to fix my family have completely backfired. I am looking at taking more time off of work which I really can t afford.

I can thank the incompetent renown staff for sending my husband to the wrong place and getting him lost in the system!!! I now have to figure out how to get him back on top of running a business and caring for my other family members.

Please if you have issues with Renown, they need to know! Something has to change because Nevada has some of the worst health care and procedures.

Renown ER didn t help my situation, they made it worse. I can t even contact my husband to make sure he is okay. I am worried sick! Feeling this powerless is one of the worst things in the world while my loved one is suffering. All because I tried to get him help.

Really nice, patient and attentive staff. Got stitches on my face that healed so well the nurse who took them out asked me if a plastic surgeon did them. They were not done by a plastic surgeon. They were done in the emergency room while I was unconscious from a head injury. I was very combative and rude to my nurses and doctors but they were completely understanding and really took care of me.

Excellent care in ER twice recently, followed by 8 day stay on 2 different surgical floors.

I would give them a zero if I could. Came in 36 weeks pregnant with contractions, I got sent to L&D and they confirmed that I was indeed in preterm labor. I kept vomiting and contractions they brought me water and told me to try and finish the pitcher so they can send me home they can't do anything for me.

My son was taken here by ambulance after having a skiing accident and the staff was very helpful, understanding and took very good care of him. He had head trauma and they got him in right away and took great care of him and us! They got him in for a CT scan quickly and it was not too long before the Dr. was in to explain what it showed. Dr. Morkin was busy, but very professional and explained things so that we could understand it.
If you ever find yourself in the situation of needing a hospital, I would highly recommend Renown.

The people are very prodessional and compassionate. Great nurses and Dr.

This is the second time someone I love was flown to Renown. The stress of being so far from home and dealing with illness is elevated by the kind and understand staff. Thank you

I waited 6 hours in the ER and they treated my issue like it wasn't a major issue! The nurses called other patients who arrived after me to go ahead of me. I didn't feel important and I was feeling really upset about myself too! If I could give a 0 I would!

Labor and delivery nurses are pretty amazing here. Especially Court really makes a difference when your surround by awesome nurses

If there were a minus 1, this place would get it. Horrible service, just awful. If there was a way to
attach a photo I took of the room in the ER...GROSS!

Very progressive. Lots of seminars and groups. They teach you how to be healthy. Never had to stay overnight but I've had friends that have. My take is you try to avoid being a patient. But if you are it's where you want to be.

The emergency room is absolutely horrible. Adult side as well as pediatric are non compassionate and too hurried. Myself as well as my son have been misdiagnosed. My son was also injured from a physician in the children's ER.

From the time I walked into this ER the doctors and the nurses staff have taken excellent care of me. Feom walking me through the Procedures step-by-step! Just showing me my lab results, to make me feel calm!
A special shout out to my nurse Shawna at night and to my nurse Amy during the day you guys are awesome thank you for making me feel like a human being and family not just a name and a number

They saved me and my wife's lives after a terrible car accident this summer. Excellent care and friendly staff.

Wonderful blessing for all those whose are in need of absolute excellent care. The hotel with in the hospital is convenient, clean and cheap. Thank you all.

In my opinion this hospital is the greatest. The care I have gotten there is exemplary I was treated with respect in every area from check in at ER to waiting for a room they took the best of care. Dr "Thor" I don't remember his real name was very professional and explained in detail what he suspected was wrong. When they took blood ans put in the IV is was well I can't say painless but wasn't horrible either.

When I got up to my room which was Tahoe 436 bed 1 my nurses and cna's were the very best I cannot give or say anything to express how grateful I am for each and every one . Nurse Madison is fantastic and her cna the same then night time Korina she is fantastic as well so was her cna .

If I could I would love on each and everyone of them for their caring ways. If all of your staff is as great as each and everyone of the nurses I had well who can dispute that you have the best of the best in every area.

Gave birth here 7 years ago, still feel sadness regarding my experience here. The nurses treated me like I was a little sister who irritated them greatly. One anesthesiologist accused me of using hard IV drugs because I have a scar on my arm from many hospital visits and many many IV fluids and blood drawn, apparently I scar easily. Doesn't mean I use or used iv drugs I was 5 months pregnant when was accused of this, I was there to have emergency gallbladder surgery! I had also survived a horrific domestic violence while pregnant that almost took my and my unborn babies life. Life was stressful to say the least. This experience was not a positive one. They even kept my baby for 4 hours after birth to "bathe him" I had to walk into the nursery after being told not to walk (I was pumped full of magnesium to prevent stroke) to get my son after 4+ hours. He is coming up on his 7yh birthday next month and I still feel the anxiety and sadness regarding this hospital experience. The nurses were more than rude.only a handful were kind and helpful. The rest were judgemental and passive aggressive.
I am pregnant again now and will not have anything to do with this hospital if my life depended on it.

Worst experience with their billing phone line. They messed up my billing statement, i paid the bill, and they send me the same amount in statement again, and my family paid it again. When we found out duplicated payment one week later, I called them, and the billing lady Charlie was so rude, assume me not paying their bill, and hold my duplicated payment not return to me. Not sure what I should do next ....

Almost killed me!!! I went into the ER with a chronic flair of an autoimmune disease, I m on immune suppressants, I had a temp of 102, and an elevated heart rate. There are some details that I will spare you because they are a little tmi More

Trying to reach Emily to discuss the latest problems encountered at the hospital She responds via FaceBook but I can't seem to track it down.

THIS COMPANY IS A SCAM!!
It has been over a year since I have been receiving letters of FINAL NOTICES for a bill that my insurance is willing to pay, but Renown is not sending them the bill. I made numerous calls to this place to fix the problem. I even confronted both offices, my insurance and them in a phone call, they were supposed to send them. These scammers want my money at all cost.
My daughter was here due to a fever, while we were in Reno for a Volleyball tournament , she saw the doctor for 15 minutes. The cost for stepping the facility was $1416 and for the doctor $360.
This company has horrible ethics. I m reporting them to the BBB.

This place sucks especially the childrens er. Everytime i come here they give you the run around. Dont take your children here if you can avoid it because the nurses and doctors do not do a great job of taking care of your children. The only nurse that knows what shes doin and i great at her job is Marcy she works in the childrens er and she is the only one that you can trust.

They definitely beat st. Mary's or any other hospital in Reno

I'm writing for my brother who is in the emergency room right now waiting to be seen before he dies. He had back surgery two weeks ago, was sent home then his wound began to drain and was in horrible pain. Went back to the hospital to have it drained and to see what kind of infection he had. That was the start of hell. Not one person in this whole hospital cares about their job, communication, follow thru. NOTHING ! He can't get hold of his surgeon, and any person he deals with "doesn't have the authority" to give him what he needs. He needs someone to look at his back and give him some relief. The place is unsanitary, cold and not a place of healing !

Best hospital in nnv! Trust me... Been to a few to see the difference.

I got a confirmation of pregnancy and had some complications renown told me my baby was growing in my phalopian tubes and that was never the case I was too early in my pregnancy

I have had two experiences lately with Renown. The first was for out patient cardiac ablation. It started with the RN on duty prepping me for the procedure and tried 4 times to insert the IV. I would think after a third attempt this nurse would have asked for help. I might also mention that she made the procedure quite painful! Now I get blood drawn quite frequently so I know how it should feel. I finally had to ask the nurse to PLEASE get someone to help her, which she did and this person got it into the vein first attempt! Then during the actual procedure, the tube apparently pulled out of my vein which resulted in me feeling what they were doing in my heart. I had told them that my arm hurt but they wouldn't listen. After my visit to Renown, I was sent a questionnaire from that department asking me about the service they provided. I answered very honestly and never heard back from them! I am assuming the questionnaire I replied to ended up in the garbage!
Here is my take: the hospital is understaffed, thereby some of the nursing staff there work 12 hour shifts. The anesthesiologist walked into the sterile cardiac ablation room with his jacket on- so no way was he observing sterile conditions.
I recommend that you become a strong medical advocate for yourself and if unable to do this, make sure a person that cares about you can.
If you are having serious health issues,surgery,make sure your loved one stays overnight if you are unaware of what is going on! That could save your life!

I've been waiting for 65 minutes for a blood draw. I would not have stayed if notified sooner it would be a long wait.

One friend wasn't able to get a diagnosis for months, and ended up at ucsf emergency to get a diagnosis... Small cell lung cancer.

Another friend was told she has cancer, and didn't have cancer... for six weeks, uncertain what type and whether. She has cancer and is getting treatment in Arizona because this team fumbled too many times.

I went to Renown for waking up in severe unexplained pain, mostly in my neck and throat. I was nauseous and sweating and the pain was unbearable, probably not very attractive. At Renown I was treated very badly, being mocked by staff that were very judgmental as if I were just some drug addict looking for drugs. I was told I had no symptoms and they could find nothing wrong. They sent me home feeling as though I were some low life scum. It was only after I came home that I remembered that I had brushed a black widow spider off my leg earlier that day. It's taken 3 days to recover from the worst of the pain, now I have a huge mushy spot on my leg where the tissue is damaged from the bite. I feel the staff's behavior and over-all attitude was very unprofessional, extremely judgmental and most of all if I'd have been an elderly person or young child could have been in real serious danger with the apparent lack of knowledge.

After I was in the ER for 5 hours, I was moved up tp the ortho wing to be ready for emergency hip fracture surgery the following morning. I was very grateful that they scheduled me in because I was in agony!

The private room was a pleasant surprise.

The nurse that was working the night shift was horrible, very cold and super mean! She actually was withholding medication from me! Her name was Kalena and I was told she is a "traveling " nurse whatever that means...the other nurse working the shift whispered in my ear that she is super unfriendly with all the staff. She needs to go sling hash someone she should DEFINITELY Not be looking after patients with her miserable attitude! I can't even exaggerate how horrible she was to me.

Moving on, the next day I had my surgery around 10 am, boy the nurse in the O.R was so kind and caring...The anesthesiologist came in and went over what he was going to give me. I really loved him because he didn't get attitude when I asked where he went to school and did his residency. Some docs get all annoyed by this but he was very informative. MD does not stand for GOD in my book. I like to be well~informed of the doctor doing my surgery. I had already found everything about my orthopedic surgeon the night before, thanks Goog :)

My surgery went very well and I woke up feeling okay in the recovery room. I mean you're pretty drugged up so no worries.

Moving to Reno last summer I was worried about finding new doctors; but I found excellent ones. I will say that I am pretty impressed with Renown and the top quality of staff I encountered during my 4 day stay. The nurses; a shout out to Viv, Karen, Kevin and Kiley just to name a few. I would get a net set every 12 hours.

The physical therapy started the very next day and continues on here at home. Coming from some of the best medical care in the Bay Area I'm very impressed! I'm a critical judge.

I think 5 stars except that horrific nurse, I cried in agony the entire night, from 2 am to 9am. You should never suffer like that in a hospital environment, Never!

It was a good feeling! All the Doctors are concerned.
All the staff are so friendly,

Specially to all nurses and assistance who taken care of me " Thank You " God bless u' All!

I went there for my first check up for pregnancy as I had not seen anyone prior because of insurance. I get there and the lady looked like she hated her job. I was a little late and she rescheduled me ( five minutes late). And said she didn't have any openings for for another 3 weeks. Switched to saint Mary's and they got me in the next day. Even one of the nurses who used to work at renown hospital said she didn't like working there.

Went with broken thumb to urgent care. Renown billed it as routine office visit so I would have to pay cash - not covered by insurance.

I had Hometown Health paid through end of month with my daughter on account. She had an appointment last day of month. After several dozen phone calls and them turning her over to collections, I gave up and paid it. Really impossible Collections office and billing department!

I brought in my spouse when they were complaining of chest pains radiating down the left arm and left side of face. These are classic symptoms of a heart issue. My spouse has a history of heart problems and recently had a left hemisphere bleeding stroke. We were here on vacation from Ohio. Since there were two potentially serious health problems, this was a complicated diagnosis.

The staff took the pain seriously, was able to access our medical records from back home and did a thorough battery of tests. Fortunately, nothing serious showed up. Every step of the way we were informed about what was going on with the tests.

The nursing staff was awesome!

Been waiting for ever I miss Kaiser and they don't have nothing for anybody who is allergic to wheat so I have to starve now. I'm back and they promised me room of my own and they said they were cleaning it and getting it ready for me lying bastards they gave it to somebody else the worst hospital I ever been in I Still Miss Kaiser

I got a chance to work in the clinical lab for few months. It was a disaster. The hospital is the biggest in northern Nevada (close to a 1000 beds) and has a state of the art machines and equipments. However, the hospital is poorly managed and it's crying out loud for help. It desperately needs new and proficient management.
Employees in this hospital are unappreciated, overworked and underpaid and no one in the uper management seems to care. It also lacks racial diversity. As a result, the hospital has higher turnover rate (more than any organization I have ever worked). While I was there, two lab directors, one supervisor and five employees left in the clinical lab. However, upper management has done nothing to fix it other than making false promises year after year. The other thing which pazzles employees and no one seem to have an answer is why the organization prefer to invest on travellers over full-time employees. In some departments, travellers constitute more than half of the workforce. Even though travellers cost the hospital more than double of what they pay for full-time employees and their contract is only for 13 weeks. Hence, I would not recommend anyone to work for this hospital unless you want to use it as a transition. It's simply not a good environment to work.

Received a 54 page, full-color, perfect bound publication from Renown in the mail today titled Community Report? Within the publication was an insert (envelope) soliciting donations to the Renown Health Foundation and a letter from Tony Slonim... Pres and CEO.

Seriously?

If Renown were sincere about community efforts instead of exploiting it's profits with this dazzling advertorial, people would be receiving actual perks in the mail related to healthcare/mental health instead of 54 pages of wasted paper to line their pet cages with.

Companies don't think clearly when they believe they are the only game in town.

Horrible service. It takes days for them to come when you push the nurse button. They never stay up on medicine. I've had to ask every single time (past when I was supposed to get it) and even when I ask, it takes another hour. Renown sucks. Go to St. Mary's.

I reviewed 3 years ago and don t see it, so I want to make my experience known. My daughter was seen in ER and released with Tylenol, 3 days later she was in ICU with sepsis. ER should have picked it up but whatever. Once she was admitted, she had the most amazing care ever. She was treated with dignity and respect, and despite 7 weeks of care, we lost her. The ER was less than great, but nursing and hospitalize were great. Dr. Gonda and Dr. Kindig are the best. Thank you Renown

I delivered my son at Renown and all the nurses and doctors were SO nice and helpful! They are very encouraging and take very good care of your baby and you! I will definitely be returning here if we decide to expand our little family!

I have a very bad history of asthma. I ve been admitted many times. Today I went in to the ER for asthma problems. They instantly isolated me and kicked my family out. Doctors and nurses were pathetic. No treatments. They just wanted me out. Very disappointed. They should be sued for there actions.
They almost killed my mother today. Letting her potassium drop to the low 2.0. She was throwing up and they didn t see her for five hours. They need to be shut down for there lack of care.

Waiting room takes to long to get through cause renown wants to let you die before they take you back to be seen by a doctor .Then the doctors make excuses not to see you or they take forever to get to you and you end up walking out and going to a different medical facility for help as I have done multiple times . Go to saint marys med center if you want good medical care and decent wait times .

My mother had surgery on Tuesday April 4, 2017 it was a in and out surgery. It did happen that way. She went into surgery at 12:30 pm and they said that the surgery was from 1 to 2 pm. I waited until 2:45 pm and called by the the nurse for the recovery room to see if they know anything on my mom. The nurse asked me if I was in the waiting room and I said yes, she tells me that she will be out in a couple minutes it was 45 minutes later when someone came to get me. The doctor said that he wanted to send her home with oxygen so the nurse said that they where trying to get the oxygen ordered with the doctor. This was around 4:00 pm. The nurse that was taking care of my mom would not let her get put of bed and go pee. They came back and said the doctor wanted to keep her over night cuz of her blood pressure. But another nurse said it was cuz of her oxygen and they couldn't order the oxygen cuz it was to late. So they don't know what is really going on. So they took my mom to the Tahoe Towers to stay the night and it shouldn't take to long tomorrow to get the oxygen so I could take her home. That night was ruff for my mom cuz she said the nurse would take forever to take her to the bathroom. The next morning the doctor stoped in to talk to us around 8:30 am. So we where like sweet we where thinking we would get out of there soon cuz we have a 3 hour drive home. Ya right. They didn't get there stuff together. We would ask the nurse what is going on and they wouldn't tell us anything. And they know what was going with the oxygen. We didn't get out of there until 10:00 pm on Wednesday night than had to drive 3 hours. I would not recommend this hospital to anyone. And when it was time for her to leave the night nurse made her walk out.

The most ridiculous experience I have ever been in. The wait isn't as long as Carson Tahoe but the care and the establishment is disgusting . They don't triage the patients properly . The doctor/intern didn't know what the hell he was doing and waiting 5 hours to see a doctor in the dirty room is ridiculous. I would definitely save the headache and go 20 minutes to a different hospital or st Mary's

Renown Health is run by unqualified, unvetted staff members with fake degrees purchased from diploma mills. This even includes C level executives such as the CSO. They are incredibly sketchy and engage in shady business practices. They will nickel and dime you and charge you for services you never received. This is most likely due to unqualified billing staff members, who lied their way into their jobs using fake degrees. Renown does not take compliance seriously and does not bother with employee background checks. Renown needs to be investigated.

Worst experience in my life, my wife died in this hospital. The doctors are incompetent, and the nurses leave most of the care to the aids. I stayed by her side for days to assist her, and when we called for help it was when we can. The one time I went home to shower and put on some clean clothes, I come back and my wife is tied to the bed. My wife had fell out of bed when she tried to get to the bathroom, when no one answered her call for help. Later we found out she had broken her back in the fall, and was paralyzed. The diagnosis was wrong and her treatment was hit -n- miss at best. I wouldn't take my dog to this hospital.

Five Star review.

We had two weeks worth of experiencing the outstanding nursing care at Renown. Over the course of the two weeks, our 81 year old mom was in five different rooms (on 4 different floors) and received outstanding nursing care every step of the way.

What impressed me most was how the nurses spoke to mom, even though they knew she was semi-consciousness and didn't really hear them. The spoke nothing but gentle kindness and touched her with caring hands. Every time they came into the room, they addressed her by name and introduced them selves, and told her why they were there.

This behavior and treatment continued as mom improved. As family members, we too were addressed in the same professional and caring manner. All questions we had (and we had MANY) were always addressed. The first night we were in ICU the nurse brought us sheets, pillows, and blankets, and even pulled out the day bed for us.

We didn't always catch the Dr when they made their rounds, but the nursing staff were always available to fill us in and relay what the Dr had said. The first night mom went to ICU, the Dr came out and spoke directly to me, explaining what had happened and what their course of action was. He thanked ME for being there, and I felt that same gratitude and appreciation from all the staff.

I have taken mom to the ER on several occasions as well, and I will concede that the care in the ER is entirely different than on the floors. It isn't bad care, by any means, just far more rushed. But then, it is the EMERGENCY room.

Unfortunately I've been there several times but I won't go anywhere else. Ive gotten the best care than anywhere Ive ever been. Everyone regardless of their profession are the most sincere, caring, friendly and humble humans I've ever met.

I am unhappy with being charged over 7500 dollars for a CT scan since Imaging is not in network. I went to the billing department in person and the only thing I could do was complain to the governor of Nevadas office according to the Renown billing department customer service rep. You can google CTScans and find the prices from 500-2500 with an average one on the 1250 dollar range. My scan was for my pelvis area, not brain or spine. Why does the hospital feel like they can charge me 5-10x the market rate of this scan?! I am a midtown Reno home owner and from now on I will never take my family to any of Renowns locations. I hope you enjoy your egregious use of power over me when I was ill. It will be your last cent I give to Renown for the rest of my life. Good bye.

I must say I was there quite a few times for myself and others even family over the years and they did great. 9.9 or just call it a 9.10. nothing is perfect but that is as close as you get.

This is the worst hospital I have ever been to. I had a blood sugar of 701 1 insulin that's it. I was so dizzy and in so much pain. Oh your fine I'm sure it was because I am homeless. I couldn't breathe, I have asthma and they did nothing. They clean your finger for a sugar stick and poke the next finger not once but twice. The most uncaring people I have ever seen. I was discharged and my blood sugar was still high and I couldn't breathe

I have been under your treatment for terminal cancer since February. From your primary doctors, pulmonary doctors, radiation, neurology, anesthesia, rehab you have been incompetent from the beginning till now. The only staff I can speak highly of is your nursing staff. Top of the line there, if I was your physician staff I would be embarrassed.

The i c u was terrible my friend was left sitting in their own feces for hours with open wounds how could they do that to someone ....I cleaned him up .The night before the graveyard nurse went above and beyond for both of us but the day shift did not care at all he has been here since tuesday and no bath even .he is a paralized veteran .after i pointed out to the nurse what i cleaned they moved him to the 5th floor ..still no bath either

Very upsetting experience with Dr. Jacobs. Was in the emergency room Wednesday with terrible abdominal pain and right side pain. Dr. Jacobs said I m fine without doing any exam or listening to me, sends me home and tells me to go to the pregnancy center the next day. Get to the pregnancy center the following day and Dr. Condon suspected I had a ruptured ectopic and sends me back to the emergency room. Dr. Jacobs was the OB at the hospital again. I get another ultrasound and he was in the room for it and he immediately states You re going on the operating room young lady At this point I m obviously confused and terrified because I m being told several different thing by different doctors and now all the sudden there s an emergency? So I go into surgery and he removed my right fallopian type which apparently wasn t even ruptured so who knows if this is even the cause of the pain I m having. Waiting to speak to Dr. Jacobs the next day while in recovery. When he gets there he doesn t explain ANYTHING! He simply stated what pain meds he s prescribing and that I m am NOT to return to the emergency room for any issues but to take them up with the pregnancy center. He didn t tell me anything I should be expecting from post surgery or when I should be feeling better. By the way I m out of it because my oxygen was 86% and the nurse gave me a pain pill. He didn t stay in the room longer then 3 minutes. There was no information on my discharge paperwork and the nurse had no answer. So I m going home after surgery with no information other then to resume normal activities.

Now I ve been home for about 8 hours and I suddenly got really dizzy and faint, have a fever, rapid heart rate, and bleeding heavily. Now remember he instructed me NOT to go to the ER with any issues and I have no post op information to go off of. So I call his answering service and he was on call. He instructed the answering nurse to tell me to look on the back of my insurance card and call the nurse help line in there. He doesn t care at all. He is far too complacent and incredibly unprofessional.

They help me get back on my feet and got me to Carson city to get something started for my life. I thank you to the hospital.

Im only rating five stars for the RN Andrea that is working her but off with no breaks to help my father that just got in today and his condition got worse and from him being sick for three weeks and when he came to find out what was wrong they didnt do any real tests to see what was wrong on 3/7 and Now he's heart stopped 4 times and he's lung collapse and had to have a chest tube put in and his heart rate is not racing as much as before. So i hope they give her a raise.

They usually have a short wait. They run a lot of test & try to help you. Overall not a bad ER.

I'm 4 Staring Renown They Do Stereotypeing some Doctors Very Abusive But Nurses and Staff are wonderful I heal well here after leaving ER and put in a room The Professional Shine Awesomenss Thank You

This by far one of the nicest hospitals I ve ever been to. Super friendly nurses and doctors. I hope I never have to come back but I definitely will/would come back

The Health Care Center has the best people who care for your well being!!!!!!

I had an amazing experience at Renown Hospital. The stuff and nurses were no nice to me. They helped me a lot while I was there.

I was hospitalized here because I caught an exceptionally bad case of pneumonia that caused my entire left lung to collapse. I was scared, in massive amounts of pain, and just generally not having a fun couple of weeks. It was a bad situation, but it would have been worse without the absolutely phenomenal nursing staff at Renown. They were always there for me, they cared, they always took the time to explain what was going on, and constantly went above and beyond to make sure that I was okay. I cannot possibly thank them enough.

The staff was rude. Renown Emergency Center is a joke when it comes to quality health care! They care about quantity not quality. It is so sad to see nurses and physicians have no empathy. The room was dirty and not clean. What happened to sanitation? The only positive person was the CT Tech. Thank you for being positive CT GUY that worked on 07/23/20 @ 10:30 PM.

One of the best places my family and I have ever been have had asthma my whole life and have been to hospitals all around the untied states so big statement. Does take a little to get in the back though and try to avoid Mondays if you can hold out.

I was there for 1 & 1/2 months w/a spinal staph infection and this Hosp is medically above the rest but some of nurses should be fired and others like Cara and CPA Tim were absolutely great. I rate it 70/30 medical know large is the 70%

Thank you for the good care, professional service, for love Beautiful nurses WOW GOD BLESS YOU RENOWN REGIONAL MEDICAL SENTER

My Dad was Life Flighted from Alturas with 15% function of his heart. The Doctors, Nurses, and specialist at this hospital have been amazing and the best bedside manners I have seen. God bless all of these amazing medical providers. Thank you all.

It's a great place, the nurses really do go out of their way for you.however I think their food can improve.

Telling by most of the comments, the only thing left to say is "Welcome to Socialized Medicine". Ask anyone for the Eastern Bloc countries of the old Soviet Union. Everybody gets free medicine! But dies before they can get an appointment.

Poor it is the worst hospital I have ever been to I would never recommend any one to it they just streat out are the worst ever

Waited in ER for 6 hrs for my bf to be seen.
He has an ulcer and has been having sharp pain & vomiting blood for the past 2 days.
Even after having been seen by them the day before and had medications prescribed to him.
Very slow and unorganized staff and many patients in pain waiting for so long to be seen. A girl had to have a seizure for them to get their asses somewhat moving.
Im pissed

Items stolen from a sick relative who passed and nurse had no sympathy , and the hospital showed no motivation to correct this issue

Had both my daughter's here staff was very nice and helpful

The '"Qualitative Care Team"' should be in prison... They are worthless at best... They are probably responsible for a significant number of dead patients... There are some good people working there. But the hospital seems to have it's own agenda... Mom's "dementia" might be a result of a stroke she suffered at some point previously....

The doctor wanted to give my mother a feeding tube when she was capable of eating. When she was having difficulty eating they don't want to do anything... Then the took her off the hydration drip... She is eating more (but finiky)... The "Care" people suggested I bring in food for her to eat... After eating some vegetable soup with cheese from the cafeteria she is back in the heart unit...

(...mother kept leaving and getting lost after becoming upset and thinking there are bad things happening near where she is... (Previously she thought mafia like people were shooting people etc..) Mother was admitted after I called the police (via the Google link) and requested a counselor (long story) because she was confused and hostile after a friend took her back her back to my (technically our place according to the lease) place unexpectedly... (She wouldn't accept that she was staying here and it was her room. It is clean with a comfortable bed in her favorite color.) The police came with EMTs. The emergency room was nice enough. They claimed she had a urinary infection, kept her for two days (apparently she doesn't have a urinary infection..?) and then wanted to discharge her without addressing the fact that she is still too confused to function... And she doesn't have any of the help she needs... And when I pointed out that I have my own medical issues and have to spend all my time trying to keep her from running away from an unseen evil they said sorry for MY problems... So this place is basically wasting money... They later did an evaluation of my mother she is waiting for a spot in a care home to open up. They have been helpful. The organizational skills to make the most of the resourses could use some work...)

I was rather disappointed with the response of security when someone stole my jacket with, wallet, phone, and keys in it...

While the care and treatment were fabulous, errors by the Renown billing department have turned our experience there into a nightmare. We would now got to St. Mary's if hospitalization were necessary. Renown continuously had errors in the submission of the insurance claim and were thus denied payment by our carrier. Despite numerous conversations between us, BC/BS and Renown the hospital continued to wrongly submit the claim. Right at the time they finally got this right, they turned it over to a collection agency. We are now being penalized on our credit report for Renown's mistakes. Adding to the frustration--they refuse to correct the problem. HORRIBLE.

County Hospital. At least they won't throw you out if you're bleeding.

With a name like Renown I figured this would be a top tier established. This was the grossest hotel I ve ever stayed at. It smelled like old gravy and cleaning supplies. The room service was very slow, and the food in the diner was bland. When I got the bill it was $10,000! Never staying here again.

a waste of time in the ER I was in more pain when I left than when I arrived. and they misdiagnosed what I had gone for