Renown Health Review

I had so many horrible experiences with this hospital and children s hospital. Who knows why. Perhaps it s unqualified staff who have their jobs by knowing someone. The nurses were kind some were downright abusive and one doctor was kind while another basically told me I shouldn t be coming back wouldn t give me a chance to explain that getting a gp was impossible due to the Poor quality Medicaid plan and its red tape. This place overall is a mess from my experiences. Glad I moved on.

Maybe I'm just lucky but I don't think I've ever had to search too far for parking. My doctor is in the office tower across the pedestrian bridge that connects to the parking garage. All the handicap parking that I'm aware of is on the second floor, in front of or near by the bridge.
The hardest part of the whole visit is getting in and out of the garage without getting into a fender bender. People are in such a hurry or probably shouldn't be driving or both. I feel like I've cheated death every time I'm there.

1 star service with 5 star incompetence. Avoid if remotely possible.

Somebody please give Frank (He said he was a runner) a major raise, an award, a party or something! This guy needs to teach some of these doctors a thing or two about positive bedside manner, and encouragement. He removed a ring that my son ignorantly got stuck on his finger in the emergency department without belittling him NOR attempting to scare the crap out him like they did at St. Mary's Urgent Care in South Reno by Galena. He removed it within 5 minutes with the exact same tool the drama Dr. at St. Mary's urgent care said was impossible 30 minutes prior. He reassured us that sometimes things happen and said things like "no worries" even if we did look like idiots in an emergency room with a swollen purple finger with a stupid ring stuck on it!!! Thank you Frank! He said it was a PLEASURE to get the ring off because he needed to work on his forearms. Thank you so MUCH Frank. You are much appreciated!!

Renown s use of inexperienced University of Reno doctors shows. The have no tact when speaking to patients, and are beyond condescending. They look at anything rare as a medical study without asking consent of the parent. They keep patients longer than needed just to make a few extra bucks from insurance. Will NEVER take anyone in my family there again.

Wow is medical care slow these days. Got there at 6pm for something that wasn't too big of a deal left at 10 past midnight. Saw doctor/nurse combined 12 minutes. The people were nice enough.

Worst hospital ever! I had a major surgery there. Qualified for a grant due to low income and disability...Staff never processed my paperwork leaving a huge bill. Horribly mismanaged and unethical billing.

I was taken to this hospital by ambulance due to a drunk driver attempting to run me down while I was walking! In the ambulance i was given medication to help with my pain and my being a bit panicked because of what had just happened to me. Upon my arrival to this hospital the doctor came in and checked on me and instructed the nurse to remove my IV from my arm. When the nurse started to question him on his decision to remove my IV and the fact I was hurt pretty bad and would require further testing and pain medication he stated that he was not going to give me anything else for pain because he didn t want to assist a drug seeker i was more angry when he said that than I ve ever been in my life. He had no right to say that about me when he didn t even know me! Then he discharged me even though i had severe injuries and told me to take some Tylenol and pray about my pain. I will never return to this hospital even if I m dying!

They saved my life when i had a major stroke so ty for saving my life

Worst facility in town, any question I asked was answered in such a condescending tone, it was as if I was lucky they were helping. Please never come if you want adequate medical care. If you like being treated as a second class citizen then this is the place for you. But if you want basic medical care stay far far away....what a joke!!

I was in a horrible car accident in a city that I don't live in. These people gave me the best care I couldn't imagine being better treated for several broken bones including a femur.

Amazing care the infusion center took time and patience to get my procedure done and made me feel comfortable go Audrey a class nurse

Hope this makes you think twice before giving birth here.

I had my son Michael at renown hospital on sep.16 and it was horrible I m forever scarred and will most likely not have a kid again because the experience was so negative.

I cried the whole time and after birth I told them it was a terrifying experience, everyone in the room acted like because I wasn t dead that how they work on people during birth is ok it absolutely wasn t.

For starters they didn t listen to one work I said because they wanted to squeeze as much money as possible from me..
I have tremendous back pain because the nurse/ anesthesiologist pulled the band so tight across my back and belly that it popped my water an put me into progressive labor because they didn t want to wait for my water to break on its own.
I could see everything they were doing as I was pushing without contractions and the doctors was rotting her hands all in side and around my Vagina and She was also tugging on my placenta cord and only wait 28 mins before extract it and filling someone inside you pulling it out 2 times is horrible, they forced my labor and delivery in to 25 mins total. After I was done I couldn t stop crying because I was so discussed by what happened I wouldn t even hold my baby which I m so angry they robbed me of my first day of his life. The nurses laughed at me because I was crying which was completely unprofessional of them. They popped the blood vessels in both my babies eyes because they didn t wait for contractions.they gave me bruised armed because the nurses didn t want to call the anesthesiologist in my room early in the morning. The people who helped me breastfeed didn t tell me or help me at all,all they did is piss off and starve my baby for the 10 hours before we left because he couldn t latch. They are also wouldn t give me donated breastfeed when I asked because Michael wouldn t stop crying long enough to eat the whole stay I was there.

I wish I never gave birth here because I cry in the shower every time I think about my stay there and I have back pain after also 3 months after birth, I m so afraid to have sex because of the placenta retrieval an how violent it was pulled. I m sure there s more I just want remember it because I m so scared every time I go back to thinking about my experience.

Do not give birth here you will regret it.

If i could rate lower then 1 i would. Was at the ER with my husband we enter and the nurses were helping a patient very disrespectful to ask us what were in for while helping a patient. Poor lady she was just so ill throwing up they just had her sitting there not really caring for her they seemed disgusted with her they could of just took her in a room so no one see her throwing up cause that is pretty nasty but NO they take her to the lobby and so. She layed there on like 3 to 4 chair. Also the lobby was a mess they told my husband it was going to be a 6 hour wait maybe like 4 people were in the loby. We get to a room it smelled nasty omg the room was just in terrible condition the chair was ripped and got scratches on my leg from it we couldn't stand the smell so we told the nurse but i guess all room were occupied. 5 rooms had no one in there wee pressed the call button to ask a question they took for ever and been there for 7 hours already from it being so dirty and full of rude doctor and nurses we just left .
I really DO NOT RECOMMEND THIS PLACE ITS JUST SO GROSS BEING THERE WITH NO HELP AT ALL.....

I have to be here due to my son being admitted this week leukemia. I placed my things in the parking garage per s acuity checked on it less then two hours and everything I own was stolen when told security they say they can't do anything ... 3 bikes differ times and now 2 suitcases and 3 duffelbags all my food tent tarps everything that was worth anything is gone......

In the last 4 weeks, I have been admitted into Renown on 4 different occasions for pneumonia, severe all-over body muscle spams/cramping, blood clots in my legs and bi-lateral pulmonary embollisms. It has been a painful and very scary time for me and my family. The excellent care I received from the doctors and nurses made all the difference in not only my physical conditions, but also my peace of mind and ability to rest and get better. Everyone, from the folks who cleaned my rooms to the dietary department to most in the respiratory department, etc., etc., were friendly, outgoing, compassionate and extremely professional. If I had to make so many stays in a hospital, I'm very glad that it was at Renown!

We were at Renown after my husband fractured his spine and damaged his spinal cord due to a snowboarding incident and is paralyzed below his waist (for now, spinal cord injuries are weird). He got surgery the next day and Dr. Perrin did an amazing job, healed up amazing and all the doctors we have seen since, have agreed his work was top notch. We were in the ICU for about 8 days, and those ICU nurses are absolutely amazing! All of them were great but Larissa and Ashlee definitely stood out! They were the absolute best! They went above and beyond to make our crazy situation comfortable! We always felt like we were in good hands.

Renown hospital has been compromised or personal information including our debit card numbers. And they don t feel they need to let the public know. My personal account has already been compromised. My health card was only used one time and that was at renown this year. Shame on you Renown this is not the first time your systems have been hacked.

I was diagnosed with refractory Hodgkin's Lymphoma in April 2018. Dr. Ambika was my oncologist. Chemotherapy was started and the prognosis was Stage 4 and it was aggressive, but he wanted to try to get me to a remission state so I could have an autologous stem cell transplant. After 9 months of radiation there was no change. He refused to try new chemo regimens even when I'd bring statistics showing success. "It's not part of Renown's protocols". Treatment at Renown was adequate and nursing staff were nice enough, although not readily present when call lights are in use. Bottom line, 9 months of chemo and 15 radiation treatments and they said they couldn't do anymore.

I moved to Salt Lake City, received treatment locally at an AMAZING facility and was put into remission after 6 months and received my stem cell transplant in September 2019. What Renown couldn't accomplish in 9 months, the facility in Salt Lake City accomplished in 6 and I'm forever grateful.

Fast forward to Renown's billing office. Can we say the rudest people alive? I understand that hospitals are a business and need to make money, but at the expense of their patients? I have paid nearly $7,000 out-of-pocket expenses and because COVID-19 could change my employment status at a moments notice I respectfully asked to have the $1500 balance written off. I sent a letter THREE times requesting this and even sent a copy to their CEO, Dr. Slonim. What was their response? NO!!

If you have papercuts, Renown is the place to be treated. If you're seriously ill or have something life threatening, travel 8 hours for treatment at a highly rated facility. This place is a dump!

I feel ripped off by Renown. My 3 births before this one weren t nearly as much $ but since I have insurance this time they billed the maximum they could for every service. And I still owe them 5,000. They state they gave me a nice private room. (2,701.00 each night) It s the same room I ve had with prior births, no difference. No epidural. No complications.. Anyway here s my itemized bill. Not including my newborns bill in which they also charge her stay in the nice private room . I suggest you bring your own Advil/Tylenol to avoid being overcharged (1pill=5$) or maybe have a home birth.

Attended a continuing education conference here. The facility was nice.

I have no words for the stupidity and unprofessional way they do things in this Hospital. Not all people here are idiots but a lot have no care for their patients. I waited hours for the doctor and then hours for some results it's ridiculous , I know you need patience to be at a hospital but this was too much . I'm not from Nevada but I'm staying here a little while but my experience with technically my first Nevada Hospital was terrible. I really hope you guys read these reviews.

They dont clean up ... my friends been there 3days from car accident and they still have same blood on them .... no bath change of clothes or offer to help them do so .. may not sound like much bt what if it was your friends or family dirty wounds make money.... plz make sure everyone is clean safe and sound

I am very happy we went to Renown to give birth to my baby girl. From day 1 to the end the staff has been amazing with us. Nurse, Doctors, food staff, cleaning staff, everyone has been very amazing and I am grateful. They make sure you are very well taken care off and have everything you need. We had a lot of nurses on our side the whole stay, some names I remember and some names I don t. But all of them have been very good. If I could stay forever I would.

Nurses rule!!! Great environment for visiting public Starbucks, Sub Shop, Gift shops (3) Sparks florist & CVS Lots of quiet seating.

I was just sitting here thinking about when I lived in reno almost 6 years ago, and Renown was where I gave birth to my twin girls. They came about six weeks early and had to be in the nicu for about a month. Let me just say I will never forget this hospital! There staff was AMAZING as well as the nurses in the nicu who took care of my girls, with giving me updates every second I called. The 24 hour visiting hours was so helpful. If I have another I know that no other hospital experience will do justice to what I had here! So thank you for making it such a great first birthing experience.

It's a long story, it turns out that I went to give birth to my baby to this hospital, I was so excited that everything would be perfect with great service, but it was not like that. From the delivery room I have no complaint they treated me very well, I think April was the nurse in turn and she was very kind and patient with me I would like to see her again and tell her how much I appreciate how beautiful she was, then they took me to my room and the nurse who was with me during the night was also excellent her name I think it is Christina, very kind the girl, waiting for us to be fine and everything, but from there to change the shift x the morning began my NIGHTMARE I was touched by a nurse the most rude, hateful and pedantic someone could have, he called him the interlocutor and he never came, I had had my blood pressure low all night after the delivery and the previous nurse had told him that I should be checking my pressure as it is nurse Samantha took it 1 time in the whole shift, it was the worst, I already wanted to leave so I asked the doctor to give me the discharge after my baby fulfilled his 24 hours, he told me that it was ok but I wanted qq to leave I was not trying well asked me and I better not even answered, I felt rejected, ignored and discriminated against, I just wanted to go home, then in the afternoon when they made the change of shift again just as horrible, I asked for milk for my baby xq I did not get anything down on his chest and the nurse told me he could not give me, practically begged him to give me and I took 1 BOTTLE only 1 as who says to shut my mouth in the end many horrible things happened from there to 9 at night walking to my car in the parking lot. And to put the cherry on the cake the next day they were calling me to charge me another pedantic woman, when I had already paid everything, the woman threatened me and I ended up giving her my credit card number and she charged me what she said she should , clear to the day my coordinator found out everything and the hospital owes me a refund that I have been waiting for more than 2 months. To charge are very good but to give good attention and pay what they owe are very bad. I do not give 1 star xq as I said at the beginning the labor team and nurse Christina on the other floor made a difference.

you know what sucks PEOPLE CAN BE DYING, sent to the ER and yet they take their sweet ass time attending people. hurry up your a hospital

Just delivered our baby, super healthy, everything went smooth. I was thoroughly impressed by the service here, everyone from the tour guides, class guides, nurses, and delivery doctor. Overwhelming amount of friendliness mixed with professionalism, so grateful for everyone that made our delivery smooth as a baby's butt.

Some compassionate physicians others need to not pay attention to what they may or may not kmow about a persin whose reputation is made public and answer the question at hand with the kindness, tenerness and love that they would put upon their family if their family wascin hospital. Doctor's jobs and nurses jobs are easy. If we support them they will support us. We our care givers

I've been coming here for years now. I want to say that aside from one hugely important and relatively easy to fix (and apparently easier to ignore) problem, I would give Renown a 5 star rating. But they have a layout system designed by and continually reviewed by people with a extremely incomprehensible sense of direction. Out of maybe 50 visits I have gone direct to my destination less than ten. I don't get lost easy, but some crew of geniuses make it so simple to do it here that it will boggle your mind. As we all know, there are many plans that other big institutions use that work to get patients to their desired location quickly; yet Renown prides themselves on a layout that I have found also inconceivable to many of its own staff. Help/Info desks are often not staffed. Directory maps remain hidden. Intelligent or at least clearly stated building naming really is depressing, often a mystery to those who forgot to peruse the locations in a helicopter beforehand.
So be warned, if you have an appointment and you think 10 minutes to get from the parking lot should be enough time, you are most likely wrong. If you plan on asking for directions when you arrive, also probably not wise to depend on. Even now, knowing where all of my doctors are, I still get lost and usually spend 30 minutes running several miles around the complex. If anyone at Renown, want any suggestions feel free to contact me. I've had many hours over the years to devise several. I still visit, but I have learned to plan on lots of exercise in the process.

Great hospital. Staff was great and caring. Last time I saw my dad alive. RIP dad.

I went to him having chest pains and extreme difficulty breathing. They got me in fairly quickly and we're very thorough checking me out and running tests. Are you ended up having to stay at night so they could monitor me more thoroughly. I ended up being okay but I'm glad that I was able to get exceptional care from people is in phenomenal bedside manner and appeared to truly care. Thank you Renown Regional you guys are AWESOME

Where do I begin? We delivered our daughter at this hospital a few days ago and the staff and nurses have been a cut above. They were attentive, resourceful and gracious. I had heard good things about this place before and it lived up to those expectations and more. They showed great care to my newborn and wife. They made us feel that they actually cared and made sure our needs are fulfilled all day and night. Wouldn t go to any other local hospital after the care and attention out little family received. Lastly, there were lots of nurses we interacted with and each one of them treated us with such kindness and concern. Unparalleled service!

ER SUCKS. no one even seems to care. But these 5 stars goes to the whole labor and delivery team. 2nd and 3rd floor. Incredibly helpful

Worst experience ever..took my mom to emergency. For congestive heart failure. 8 hours and still waiting to get in. She has no control and is literally pissing on the floor. We were sent from their own urgent care in Fernley nv. All they had to say to us is they are too busy so we could go elsewhere. They said they are not allowed to say that.
So I assume it is just money first, patients dead last...

To all the people that got involved in my care at renown hospital. They all are a professional workers. From Doctors, physicians assistant, nurses, speech therapist, occupational therapist, Respiratory therapist, physical therapist, C N A ,s nutritionists laundry personal, maids, clerks. And the whole team around them . Its amazing the quality of work that they all do. Not even 1000 words will describe how good they are. Thank you all for the great service

Son had scheduled operation at 7:30am. Went to recovery at 9:30am it s 2:08pm and the hospital still has not got him a room !! Same old story Medical staff excellent, hospital administration the worst of any hospital in Reno/Sparks. I have been in them all either as a patient or visiting. I don t know why this happens on a continuous basis but it does.

My relative was brought into ICU. When we got there, the doctor updated us with my relative's condition. The doctor remained in our room to answer all questions. The doctor was with us for at least 30mins if not longer. Then a palliative nurse came in to discuss options we had per the diagnosis. They were very concerned, realistic, and compassionate. We didn't feel rushed and were given access to a care coordinator if we needed one. The entire experience was amazing. The nurses, doctors and staff were all caring, concerned, understanding and patient. They really assisted with difficult choices and assisted with the process. The hospital also has an inn for family of ICU patients. There was also a cafeteria, Subway, gift shop, and Starbucks. This made it so convenient to remain at the hospital while our relative was in ICU. I felt our relative was getting the best care possible.

Renown has a policy that they will not bill insurance for physicals, even if your insurance covers them under wellness/preventative coverage. Instead they charge you a flat fee of $50. So now instead of my insurance covering my children s preventive care I have a bill of $150. Is this suppose to encourage me to seek preventive care for my kids? It doesn t. One of two things will happen, either I will not bring my kids in and could then compromise their health and cost renown more if something could have been prevented or I will leave renown health and take my insurance dollars elsewhere.

Every person my wife and I have come in contact with from financial aid to the surgical team have all shown great care and concern. I have been to the best hospitals in Los Angeles, CA, and the care that was provided at this hospital far surpasses all of them.

The wait times are absolutely ridiculous. The service is terrible. With an extremely high blood pressure upon triage the patient is left in the waiting room for more than 4 hours and then the charge nurse wanted us to wait another 37 minutes to voice our concern. These are sick people your ignoring! You should be ashamed of yourself Renown!

Such a horrible facility. I've been battling the billing department for over a year now and they're still making up costs for me to pay. I asked for an itemized bill and never received it. They only would send the bills from different departments. When I finally got my insurance to pay they didn't link together all the accounts together now I'm having to pay the other bills to a collections agency.

On June 12 I was sent to Renown ER on Mill from an urgent care clinic. I was in SEVERE pain due to kidney stones and a blockage to my bladder.I sat there for almost 4 hours. During that time I saw MANY people who were laughing with the staff and each other, get seen before me. Also people who came in after I did. The staff was VERY rude when I tried to find out how much longer it would be. I was finally seen, admitted, and had surgery 2 hours later.
I have never seen a more poorly run ER in my 50 years of life.

Between early morning Emergency visit to Labor and Delivery my family was well taken care of.

Day Nurse for my Brother who is suffering from a viral infection is a joke. She comes in 1-2 times in a 12 hour shift and when the call button is pushed she ignores for almost an hour. She doesn't bother checking in in him herself but sends an assistant. Communication from the Dr is 1x per day.
We should have gone elsewhere. Brittanie's level of service in the service industry doesn't cut it.

Would like to thank Michael, at the pediatric emergency desk. He went way above and beyond to help with a workers comp glitch. His help and phenomenal memory accomplished the best results I could hope for.

Renown should be closed they over bill Insurance and don t pay attention to patients needs they also have one of the highest fatality rates due to negligence.....

People are left in the waiting area suffering for hours

Not worth it, only way I would go back is unconscious.

I just delivered my baby boy early this morning and had an excellent experience with my three nurses: Erin, Grace, and Cheyenne. They listened to my concerns and took great care of me! Grace was our laboring nurse and although I was grouchy and being quite emotional she helped me through it all every step of the way.
Erin helped me through getting an epidural and worked with me on getting my baby in optimal position for delivery by using different body positions. I couldn t be more please with my experience with the nurses in L&D.

Some of the other staff members where not all pleasant. My mom, sister, and nieces traveled 4 hours to come see the baby be born. Since they have never been to the hospital they clearly had no idea where they were going. They asked several nurses/doctors in the halls where labor and delivery was and they all pushed them away. However a very friendly janitor helped them up to my room! When they got to the check in desk, the nurse was very rude and said they couldn t go back because there were already three guests in the room . Only me and my baby s father were in the room. The people before us had lost our room s badges and they took it out on my poor family because they couldn t keep track of their items. When they went down to the cafeteria for breakfast the next morning they were served curdled milk. The cafeteria attendant told them that was normal and almost refused to give them a refund so they could get a drink they actually consume without getting Sick.

Other than those hiccups we have had decent stay here at Renown!

My brother is in ICU. The staff is very friendly and attentive. His previous doctor came to visit and check on him to make sure the compassion hasn't been lost. Amazing! Taking great care of him.

Wonderful staff great doctors everyone is real helpful

Tried to make an appointment with my PC Physician in Carson city. First reached message saying they were out to lunch this was 1:30 Pm and then got switched over to a recording indicating the box was full. Call Reno central office for an appointment and was told that the sooner appointment for any physician was out 30 days. Told her that was poor service and she said the best she could do was 21 days. Asked to talk to customer service and they arranged an appointment the next day. Also, it took me 6 months to arrange to see a different PC Physician which I am seeing July 19 th for the first time in Reno. Horrible and negligent service. This is worst than socialized medicine.

They treated a migraine with tylenol!! I have been here three days and now all of a sudden they just don't want to help me with my pain. I understand they are busy but it took me an hour to hear you can only have tylenol. I gave three stars because the nurses are amazing but the Dr watched me cry in pain and didn't care. They have no empathy !

Alright so I had my baby February 4th and I'm just now getting a moment to myself to write this review!

So I ORIGINALLY went into Renown for the hospital tour I ended up staying for the experience! we went up to the information desk and told the girl (who looked to be maybe 18) that I was in labor and we needed to find the maternity wing, after looking very shocked and somewhat worried she walked us all the way to the maternity ward (which was very far from the information desk)

I get to the Maternity Ward and tell them all about the contractions, how far apart they were, my pain etc. they get me checked in and about 10 minutes later they get a nurse and take me back into the room from then on Melissa (Mo) and Leslie take care of me! (They are literally the best nurses during labor and delivery!) I got there at 1:44pm and had my son at 5:10pm (so pretty fast labor) these women and Doctor Chacon (also a GREAT doctor) gave me FAITH that I could do my labor ALL NATURAL AND THIS GIRL DID! I felt very supported during labor I'd never experienced this before (besides my husband). As soon as my son was born they were asking what I wanted to eat, writing it all down so they could tell the cafeteria (great food btw) after I had skin to skin with our son they moved us to the Postpartum Recovery Wing I won't lie I was sad that Leslie and Mo weren't gunna be there to take care of me anymore but they handed us off to Kami!
Now my first impression of Postpartum was incredible! YOU GET YOUR OWN ROOM! which is nice because I mean who wants to share a room with another lady who just pushed a watermelon out of her who- ha? They treated my husband very well, and if theres ANY nurses who you want taking care of you you'll want Kami, Tianna, and Cathy they were so sweet and they wake you up at night so quietly it was so peaceful. They let me know what they were doing each time they checked my son, and they always told me what they were doing when they had to check me out. I was nervous about coming here because I'm new to the area but this place is a great place to have your baby! They take care of you and answer and questions or concerns you have and before you're discharged they always make sure to give you all the numbers and resources you'll need. Honestly this is one of Nevada's BEST hospitals! Next baby I'm defiantly going back!

Hospital is so hard to deal with if you are looking for a patient there. The operator staff and some of their nurses are the rudest people I've ever had to deal with in a hospital setting. I will avoid this hospital at all cost and pray I never have to go there

Couldn't rate this any lower!!! The hospital is "renowned" for being slow and really should receive and overhaul in the staff. My wife was referred here by another doctor over an hour away. Here we are over seven hours later and my wife still doesn't have any pain medications to help with her dislocated jaw!

The only way I feel that she would have received proper emergency care is if she was knocking on death's door. There is absolutely no sense of urgency in this hospital whatsoever! If you can, avoid at all cost! If you have to receive care here, good luck to you and I'm hoping you aren't in need of good care! You won't receive it at this hospital!

Okay so to begin you have to realize that this is a hospital and not a hotel even though they have what they call the Renown Hospital Inn.

Anyways due to a softball size tumor in my head i was forced to live here for 1 month with several more surgeries here which so far has now been 9 months and counting. Fortunately i live very close by and the at home care is working out for me.

That all said I like to point out that this is one of the best hospitals overall that I've ever stayed at. The nurses especially Courtney was very attentive to my needs and dealt with any negative issues along the way.

Next their immediate care has been exceptional to date and everyone is more than willing to help you out with ANY issue you have.

Now there are some negative issues but it's not at all the staff's fault. I just needed to clear that up. First issue is food. The only thing worth having is the turkey pot pie but they only serve that on Thursday so order two if you're there on those days spending the night. Trust me you won't regret it.

Next issue and again this is not the staff's fault by any means but on some days and some nights i would have really long wait times for surgeries and really long wait times when i need something done. But like i said this is a hospital and not a hotel and there are many many many more people here than you so longer wait times are unavoidable and the staff is doing the best job possible to get to you ASAP.

Be patient they're doing their best.

My final issue and i personally think that this is more my issue than anything else but those Wifi and smoke detection lights on the ceiling are way too bright for my taste.

Other than that i really love the care and how wonderfully designed this hospital is. Hope you don't have to visit but if you do, you'll be treated very well.

DO NOT GO HERE.

Worst hospital in town.
The staff is unhelpful.
They don't actually take care of the issue you're having just give you antibiotics and send you on your way.

A great clean and modern hospital. I have no complaints about it.

Renown Hospital the last 2 times I was there they did the same test. I'm disapponted with there ER department, the ER Doctor said after all the test and all his education he came up with..I'm coming down off of norco 5s I don't take enough to have a problem with my pain medication. I was in there ER for copd the first visit, the 2nd visit was my back hurt from coughing too much and I twisted my back, the doctor did the same test that was done the day before that's just unprofessional. I was treated badley by the ER Doctor and staff. There needs to be some changes with the ER department.

My uncle is there and due to the storm his wife, let alone any other family has been unable to make it there. These people told him he might live another 3 months. What kind of idiots can't wait until a family member is there for support before imparting news like that? Fine way to treat a veteran. This sucks.

I love this hospital the level of care and quality service I always get here makes it a little easier during each visit when my health has me feeling bad. I have had multiple surgeries, admissions, ER visits here the staff really cares about you and your health the vibe is awesome. They have a parking area that is easy to access for hospital area that has security there is a valet parking area at the ER entrance, the wait time isn't that bad and is worth the service I promise

I had a full right hip replacement done, had a great nurses and Doctors!!!!!

I just spent several hrs in ER..There was two people ahead of me..they took 20 people before I finally left.
I have very painful Pacreatitus..I was very upset and tried to leave, no don't leave she says..a room just opened up for you..so the next two people were called back that were sitting there joking around. .Triage is a joke..when I then dicided to leave..she says don't you want to see a Dr.? I said apparently you don't deem my pain significant enough for me to be seen..
Go somewhere else if you want health care..you won't get it here!
L Lopshire

After chopping off my fingers in a construction accident the local hospital called ahead and sent me on a 3 hour drive to Reno to see a "hand specialist". After arriving 3 hours later sometime after midnight, as they were notified, I was then made to sit in the lobby for SEVERAL HOURS while holding my severed fingers wrapped in gauze. When they finally bring me in I find out that the "hand specialist" isn't even in so I will be operated on by a general surgeon after all... So, my hand now looks like Frankenstein's hand, my fingers have no feeling, limited movement and I can't tell where my fingers ends and my fingernails begin. Then to top it all off, their TOTALLY INCOMPETENT billing department starts sending me bills for services that Medi-Cal repeatedly confirmed was covered! THEY SIMPLY REFUSED TO BILL MEDI-CAL AND I ENDED UP HAVING MY CREDIT RUINED BECAUSE THEY NEVER GOT IT STRAIGHT! This hospital should be SUED! I worked, paid taxes and had medical insurance most of my life and the ONE TIME I don't have it I am forced to get medi-cal and am treated like a second class citizen. The general population receives HORRIBLE medical treatment in this country!

I had my baby here and the nurses were amazing. There are always a select few that are rude but that's just women for ya... There is always going to be a bad Apple in the bunch no matter where you go. My baby is in the nicu as well and most of them are very sweet and know their stuff.. But i will say that i have had some problemz with a few of them because of their lack of compassion anx gentleness and some of them i feel are lazy and when you are caring for newborn babies you CANNOT be LAZY. But renown has some very good and genuine people that are working there and truly care about your health and wellbeing.

Security by the children's ER were rude to my mother while she was on the phone with me on her way out saying "keep talking to yourself". Needless to say I'm not happy about this.

On 5/12/18 @ 2:30pm I went to the emergency room with a severe burn on my foot. I had second degree burn wounds about the size of your palm. They said that all the rooms were full and I would to have to wait. I dripped on the floor with bodily fluids for 30-45 mins before I was seen. Then I was pushed back into the waiting room, to wait for a room. Took another 30 to 45 minutes for a room and a Doctor to even see me. I was waiting to be discharged. Then they came in and asked if I could be pushed into the hall for another customer. They pushed me in the hall for a drunk mother-to-be who was pregnant. Go Society! I waited in the hall for another hour and 15 minutes before I was discharged, which they told me it wouldn't take more than 15 minutes. I really wish my stupid healthcare plan was NOT involve with Walmart/renown... Renown has the highest death rate per patient for a reason.

Amazing attention to you health detail, Most hospitals just treat an release, i almost had to do a jail break because they were checking everything including my other problems to make sure i was OK to leave.
Incredibly attentive staff, and food was awsome

DO NOT GO HERE. Renown has kept me more than fifty days for a broken arm as an inpatient, insisting that someone stay in the room with me the entire time and neglecting requests from me as the stay lengthens. At one point, they insisted I change rooms, which was right next to the front desk full of staff with my medication-resistant epilepsy to another room which was next to a wall and out of everyone's sight & I refused.

I refused, and they sent in security who roughed me up and forced me to moved anyway, in the process breaking my $2000 laptop and then they've refused to help with assisting me to repair it. My stay here has been miserable, they've kept me too long and the medical staff here is belligerent. These people are beyond juvenile and incapable of care. They put favoritism and preference above duty and responsibility. DO NOT GO HERE.

I don't like hospitals, but everyone I spoke to was very nice and , I felt went out of their way to see that I was taken care of.

Depending on the department, processing can be slow. However, the staff is AMAZING here. I scheduled my tests on conflicting days on complete accident. It took 4 departments and a few managers, but they were able to get me in today. I arrived around 6 for what I thought was 12 different tests, that I again, scheduled on different and conflicting days. I walked out by nine with all my tests completed on the same day instead of having to come back a week later. The reason for the three stars is for the lack of help from other departments. Mostly due to policy instead of employees.

Came in to urgent care early in the morning explaining I might be going through a miscarriage. Its 2pm and I've still yet to been seen and have only received rude comments and treatment from the nurses and check in staff. They've consistently changed the number of people ahead of me when I've asked and refuse to even really care about my situation or what im experiencing, I feel. When a young woman is sitting in your waiting room bleeding chunks from her genitals( which has never been normal in her history) you should take into consideration the severity. But I made the mistake of coming to renown. Never coming back, with how I've been treated thus far.

I was there for 3 days amazing place with great girls and guysn women on the 8th floor all The R n's and CNA's wereWere amazing people is specially Patrick He was an amazing guy took very good care all staff were very professional I had an operation on my neck doctor Albright she great and very easy to look at, all in all they made a bad situation a lot easier to handle. All the nurse's that took care of me in room 824 bed 2 I can't thank them enough for their help

we were very happy, good care, compassionate, good humor, all well balanced and a good experience considering the circumstances

My father died at this bad hospital in November. He had a major stroke and we were advised to let him go, so we did. A nurse called me at about 4 AM and didn't have an ounce of compassion in her voice, announcing his passing and that we could find his body in the morgue. This lady was a jerk!
Also, when my elderly mother had pneumonia once, I drove her to the emergency room and she had to wait about an hour or so to be admitted. Yet, this kid comes in with a chest cold and they zoomed him on through. When she did finally get a shared room, she said the food was God awful.
Friends tell me people die unexpectedly at this "hospital" all the time, even more creepiness.
Fortunately, we switched to Northern Nevada Medical Center who admit you in on a priority basis, not by how young you are. Oh, and their menu is usually excellent.

EVERYONE was helpful and kind when my son skied into a tree and broke his leg... the Valet who told me how to get to the pediatric ER, the receptionist in the ER who made repeated phone calls to find out and keep me appraised of my son's progress to Reno in the ambulance, the trauma team who met him and explained everything that was going on to both of us, and all of the doctors and nurses and aides and Physical and Occupational therapy personnel and even the cleaning person in the pediatric unit. As painful as the experience was, it couldn't have gone better as a result of the genuine caring of all the people at Renown Hospital.

The majority of the staff and people there are amazing. My mother was in there twice recently. There were a couple sour apples, yes, but I'm not going to let that reflect the majority. Like the wonderful lady working the ER, who some lady was bad mouthing right in front of her so later when I saw her in back, I told her, she was doing a great job. She said thank you. She said it can be tough. But after that she was so helpful with mom, finding out what was going on, where we're going and more. I wish I got her name. Dr. Lars Webb that works on stomach stuff is the kindest and most caring while knowing and knowledgable doctor. He was introduced to my mom at the end of her first stay, he'll have to repair her soon because the first surgery was just a hurry up with another doc. And then with her second stay even though he had to step back because he can't make the repair yet, he checked on her every day. Kept in touch so he knows what is going on. And says if any more issues, immediately fix the issue. Many many more unsung heroes there like the volunteers and security. And the two young ladies that sit at the Tahoe Tower Surgery info center. You're all amazing!!!! Thank you! Wish we were closer and didn't have to drive 1 hour 20 minutes for excellent care.

Worst hospital in the world there all day they were gonna admit us for strep throat my 4 year old took blood from her er doctors are stupid got up to children hospital floor doctor are great found out what was going on gave us meds sent us home hate that place I give 0 stars Nurses are very rude ..

They are very bad at what they do the doctor mixed up my grandmothers file and gave her the wrong medicine, killing her.

Best hospital i EVER been too. Great service and wonderful nurses

This is probably THE ABSOLUTE WORST place to come to if you are sick or injured! when I went there with a broken leg: they sent me away with a disk of x-rays and told me to call an orthopedic surgeon on Monday; (forget about the fact that it's nearly impossible to get an orthopedic surgeon to see you without a referral... I was lucky enough to already have an appointment for a different issue) ... After viewing the x-rays on the disk, he walked into the room (already shaking his head) and the first thing he said to me was... "I am so sorry"... (I'm certain that he was "so sorry" that it was Renown that I trusted to seek medical care at. I do have other stories I could tell about this place; and they would go far beyond just what I experienced as a patient (multiple times). It would take me WEEKS to to tell the stories and I just don't have the time... (I have to work to pay those bills).
I'll conclude this rant by saying that I'm about to go check out a friend that I brought there (with a broken clavicle), (yesterday)... and is being told he can get surgery the day after tomorrow... We'll finish this up at Saint Mary's...

My 2 year old daughter drank cough syrup while our back's were turned and we weren't sure how much, so poison control suggested we take her to the ER to have her blood drawn. We took her to the Renown Children's ER and were promptly seen and blood was drawn. Her labs came back clean and we were discharged. We were at the ER less than 4 hours and the Dr. on call spent less than 5 minutes with her checking her vitals. The care we received was OK.
My 1 star review is because of the high rate Renown charged for their service. I have insurance and pay monthly premiums, but unfortunately my high deductible plan left us with a bill for more than $4000.00. I looked up the fair price for a level IV Emergency visit at HealthCare Bluebook, and saw that Renown has a much higher chargemaster rate then the National average. I have called several times and spoken to many different people at Renown who all tell me the same thing: they don't negotiate. I think it is ridiculous that I am forced to pay a higher rate then my own insurance would, or more than someone who doesn't have insurance. I want to pay and settle this bill, but for a fair price.
In the future when I am put in an Emergency situation I will be going to Carson Tahoe Health.

I refuse to recommend Renown Healthcare to anyone, find a better provider elsewhere. This healthcare company does not have the interest of its patients in mind, just the size of its pocketbook. How many patients are worse off than me that require proper healthcare and are not receiving it because of the lack of compassion and commitment by the Renown Healthcare system. What a joke.

My daughter has been admitted to this hospital almost 20 time in her lifetime and have I left many positive comments. We have had excellent nurses and treatment. Sadley today when we came into the ER (after my daughter was discharged less then 24 hours ago due to Type 1 diabetes and DKA) at 11:30 due to her symptoms returning and her showing all symptoms of DKA again, we had the very unpleasant experience of dealing with Albert. He is the person who takes vitals apon entering the ER. My daughter was sick and only getting worse. Literally entering a life threatening situation and Albert was anything but helpful. He was rude and I truly believe he stalled treatment for my daughter. He upset me terribly and I do not upset easily. This man should not be working in an industry that needs understanding and kindness. I only hope God, The Universe or Karma teach him what it is like to be in need of medical help and what it s like to be treated so very badly.

My Dad had open heart surgery in Dec 2015....the staff was amazing!! I came from out of state to be there before, during, and after his surgery. Everyone was so nice! Even staff around the hosp helped guide me if I was lost, and even walked with me all the way to my destination!!! Cannot say enough about this hosp! Great surgeon, my dad had successful surgery!!

As I am writing this review, getting ready to head back to the hosp for again another open heart surgery, this time my MOM....I feel very confident she will have a great experience as my dad did....

Cheryl Harries

Walk in the door and they charge you 20 grand. Very, very overpriced. They delivered my baby and sent me the HUGE BILL.