Rob Young

Review of Renown Health

While the care and treatment were fabulous, errors...

While the care and treatment were fabulous, errors by the Renown billing department have turned our experience there into a nightmare. We would now got to St. Mary's if hospitalization were necessary. Renown continuously had errors in the submission of the insurance claim and were thus denied payment by our carrier. Despite numerous conversations between us, BC/BS and Renown the hospital continued to wrongly submit the claim. Right at the time they finally got this right, they turned it over to a collection agency. We are now being penalized on our credit report for Renown's mistakes. Adding to the frustration--they refuse to correct the problem. HORRIBLE.