Five Star review.

Five Star review.

We had two weeks worth of experiencing the outstanding nursing care at Renown. Over the course of the two weeks, our 81 year old mom was in five different rooms (on 4 different floors) and received outstanding nursing care every step of the way.

What impressed me most was how the nurses spoke to mom, even though they knew she was semi-consciousness and didn't really hear them. The spoke nothing but gentle kindness and touched her with caring hands. Every time they came into the room, they addressed her by name and introduced them selves, and told her why they were there.

This behavior and treatment continued as mom improved. As family members, we too were addressed in the same professional and caring manner. All questions we had (and we had MANY) were always addressed. The first night we were in ICU the nurse brought us sheets, pillows, and blankets, and even pulled out the day bed for us.

We didn't always catch the Dr when they made their rounds, but the nursing staff were always available to fill us in and relay what the Dr had said. The first night mom went to ICU, the Dr came out and spoke directly to me, explaining what had happened and what their course of action was. He thanked ME for being there, and I felt that same gratitude and appreciation from all the staff.

I have taken mom to the ER on several occasions as well, and I will concede that the care in the ER is entirely different than on the floors. It isn't bad care, by any means, just far more rushed. But then, it is the EMERGENCY room.