A Most Unpleasant Experience.

A Most Unpleasant Experience.

I accompanied my aunt who was purchasing a SUV and had the most unpleasant experience at Prestige Toyota. My aunt decided to give this dealership her business based on my prior purchasing experience. I previously purchased a vehicle from this dealership and had an exceptional experience. My aunt s experience with the sales process was somewhat lacking. We shared this feedback with Mario Calle, the finance manager. We then also asked to reinspect the vehicle before taking possession of the vehicle. Mario Calle s response was to became impatient and irate which ultimately led to him informing my aunt that he would prefer not to sell her the car and that she could take her check and leave. This was a check for $30,000. Additionally, during our exchange, he asked me my name. He then looked up my name in the computer and asked the following question: You live in the Bronx right? At this point, I was alarmed. What was his reason for asking me this question? Was this a threat? I construed this as a threat as if to say, I know where you live .

I purchased my vehicle from Prestige Toyota and I service my vehicle at Prestige Toyota. His comments left me concerned for my safety as he has access to my home address. I have purchased many cars and this was by far the absolute worse experience I have ever had. Mario Calle s lack of professionalism and boorish behavior was alarming. I will not return to Prestige Toyota for future purchases. I will no longer take my vehicle there for servicing nor will I refer any friends or family for purchases.