Overall my experience with Prestige Toyota of Rams...

Overall my experience with Prestige Toyota of Ramsey is four stars. The process was smooth and fast for making an appointment, arriving, meeting with sales (Hermes...he's awesome!), taking the test drive, and finalizing numbers. Then the process came to a screeching halt, unfortunately. There was a backup with the finance/business manager to close the deal, resulting in several hours waiting in the showroom/waiting room. Once the backlog cleared and I was in the business office, that process also went smoothly and quickly.

I'm not sure if they were short staffed with business folks, or if it was just the 'complex' case in front of me (per Prestige's employees), but it was frustrating considering all I wanted to do was give them money, and I had a two hour drive to get home. In the end, all staff were very courteous, showroom was clean, COVID protocol was adhered to, etc. No complaints with any of that. I would recommend this dealership with all things considered.