4 of my children where born there staff is extremely friendly and they care about the patient well-being. However, the ER need a little bet fine tuning other than that you can't complain about this place.
I ve never had such terrible service in a hospital. I waited two and a half hours for breakfast and now it s almost 4pm and still no lunch. I called in my lunch hours ago and my nurse called over a hour ago and still no food!! It just keeps happening. Again and again. Once I waited 3 hours for my food once I waited 2 hours. And this morning my nurse said to order everything early cause it s a answering machine to order it before they opened. So I did and now it s a hour and 10 minutes and I still didn t get my breakfast until after I had to get out of bed to complain.
Unfortunately, my sister was transferred to this hospital due to insurance reasons. She experienced rude and uncaring staff (both drs and nurses) in the ICU. No compassion. Family was left for hours and hours without updates on her care, even though the lobby was empty. They had poor communication and kept her belongings, including her phone, instead of returning them to family. Overall, it was a terrible experience for my sister, and I would urge others to seek medical care elsewhere.
How they able to lie to you about your lab results put you on medication that could cause a bad reaction with your other medications very rude to you and the other people who brought you in the did a procedure they said that they didn't have to do and you're in tears from the pain that you came in with and that procedure made your pain 10x worse.. I left there worse than I came in and about past out on my way out. Nothing was really done and they didn't even care about how I felt when I left the doctor didn't know anything about what was going on and gave me a prescription for a medication that caused the problem in the first place... I told them that that was the case and they ignored me abnormal bleeding I left all bloody bad pain and crying plus more symptoms from what they did and then they refused to let me know how to file a complaint against them...
I was there a couple days ago and was having trouble breathing and lower back pain. I sat in the waiting room for 2 hours. Then once I got back to a room the nurse was nice. She told me they needed a urine sample so I went in the bathroom and there was pee all over the floor and toilet. There was also hair all over the toilet. There was no trash can in the bathroom either it was gross. Then when the doctor finally came in he spent maybe 3 minutes in the room. Told me I needed a inhaler and to take ibuprofen for my back. If he would of asked me questions he would of found out ibuprofen wasn't helping my back pain and I use a nebulizer so I needed a breathing treatment. It seems like every time I go to this hospital the care gets worse and worse. I wish the doctors cared more.
Awesome care and care givers. Thank them for everything. I was taken in To ER from a small hospital and they were awesome. I spent several days and the nurses , doctors, CNA's , cleaning staff etc were all very pleasant.
Today I was denied access to enter with a patient and I am his medical power of attorney and a copy is filed within the system. It happened again, now I have discovered it was a cna and now another cna snippy and rude. What happened? St Francis had listening and compassion, now it is running short it seems.
Horrible emergency room staff! I am a nurse so i have a little experience.. I took my grandmother to the emergency room and the staff was extremely short and rude to my grandmother with dementia. They didnt explain to her what they were doing and were getting frustrated with her for being a bit slow. Absolutely horrible nursing staff i am astonished at their behavior.
I have a past of ovarian cysts and multiple ovarian cancers in my family. I'm on my depo shot and suddenly had sharp cramping pains and heavy HEAVY bleeding. In the past when I have this a cyst has burst. Something I know is not normal for my body. They took blood said nothing was wrong with my results and told me it's just your period I'm gonna send you home. Excuse me I've been on the depo shot for two years and I know how my period is supposed to be. This is not it. Rude and unkind. They robbed me of my $400. I'm 18 I know what a period is but thank you for not even doing an ultra sound. Never ever will I come back here. Nor recommend it to anyone.
I had an EKG yesterday and everyone was so professional.
Just had our baby girl here in January, all the labor/delivery and baby/mom nurses had fantastic bedside manner! Also our delivery doctor Larry O'Connell also had fantastic bedside manner and was fantastic when it came to delivering process. The entire hospital is very nice, but we were really impressed with the size and up to date style of the delivery and recovery rooms in the maternity ward! We will definitely be coming back here when our next child is on the way!
If, possible, GO ANYWHERE ELSE FOR ER. I wish i had read reciews. I brought my husband in and I was SHOCKED by the way they treated us and other patients we observed. They are unprofessional and cold. Especially the doctor or whatever he was who "helped"my husband. Do you think we WANTED to come in and spend HOURS of our evening and who knows how much MONEY to be told, there's not much more we can do than what you're already doing. Show some compassion! There's such a thing as positive bedside manner. LOOK IT UP! (The lady RN was helpful and much nicer)
Our son was born here and it was the best experience I could have asked for! The staff is INCREDIBLE! So caring and accommodating to all of our needs. Our son went into NICU for five days and they were amazing and went above and beyond to take care of us and his needs! Thanks so much for all that you do!!
Had an upper GI (endoscopy).
Ease of registration was trouble free.
The entire nursing staff were amazing. 5 Stars. Anesthesiologist was great, Dr. Borg. Five Stars. Gastroenterologist is fantastic, Dr. Vanessa Lee.Five Stars.
Nursing staff followed up with a phone call the next day. Five Stars.
No complaints or issues to note.
I enjoyed waiting for days on end just to get my son his circumcision!! I am also almost 100% sure the Drs do not do their walks to each of their patients like they should be! I GET YOUR BUSY BUT SOME OF US ARE BUSY TOO. So for future reference HURRY UP AND STOP MAKING PEOPLE WAIT TO GET A PROCEDURE DONE!!
The pediatric DO and PA were pleasant and professional. Other than that I thought the ER was a dump considering it s a new building. Exam room floors were filthy and the sheet on the bed was stained. The ancillary staff were not the friendliest. We waited two hours too long. Unfortunately, I ll be traveling across town to the pediatric urgent care than come back here.
My brother was brought here for stomach pain.. The minute we arrived we were treated as if we were criminals. Lied to about telephone services, threatened by the staff and simply treated horribly!!! While my brother writhed in agony... What kind of hospital if this!!!!!
In need of help!!
This place sucks. I'm not even the patient and I feel completely frustrated with how rude the staff is in the ER. Not to mention how gross and dirty it is in here. If you ask a question or answer a question all you get is grumpy attitude from these people. I get that it is an ER but it would be nice if we were treated kindly. Just saying.
Horrible hospital. No communication between staff members. This situation was best exemplified when my husband used the call button to call for assistance, got voice mail, then the line hung up! Go to Memorial!
Called the number on the reply to give specific feedback regarding all of the bad experiences we had during our visit. Rather than a person, I got voice mail and was told to leave a message. Obviously Penrose does not care about customer's experiences!
Recently(Dec14) I underwent a urological surgical procedure at St Francis North early in the day.The surgical team led by Dr John Mancini was superbly organized and conducted the procedure as planned.This surgical team and support staff truly built a high degree confidence in the patient!
The doctors and nurses were all rude! I left with the doctor telling me he didn't know what was causing my pain! That was the first and last time I will set foot in that hospital!
Pleasant enough staff. Very new people. Very unorganized. I was released with very little explanation other than I had bradycardia. They gave me 2 medications in my I.V., I have no idea what because I can't remember. No information about the drugs written on my release sheet. They told me something about not taking any ibuprofen. They couldn't decide whether to keep me or not. Then all of a sudden PA pops in and says, you can go home now. I have 4 kids and a husband. Never seen anything like that, ever! I guess the er filled up and my bed was needed. Which is ok, but I was there for almost 8 hours because my heart rate was in the 30's to 40's. I never saw a cardiologist, just the ER doc. Oh well, that experience is the biggest reason is why I will NOT do that again. Chest pain or not!
Read the Reviews - They are all true - the ER staff is excessively rude, uncaring and unorganized. When in the ER, you are already stressed the last thing you need is to be treated like this. There are many other options and would recommend any of them over this St. Francis ER.
I have visited the ER at St Francis on several occasions for migraines. I have always received excellent care. Everyone is so helpful and kind. This week we came in via ambulance after my mother collapsed. Thank you so much to everyone in shift Sept 13th, 2017 overnight. Everyone took such great care of my mother and really cared for her well-being. A thousand thank you's!
Professional, quick, wonderful attention to my needs! Great staff in ER!!!!!
I cannot express enough how unprofessional, rude and just pure lack of caring this hospital is. I ended up in the ER the end of November 2017 with what the Urgent Care thought was Appendicitis. We waited over 20 minutes to go back and get blood drawn, urine sample, blood pressure and history. Still in extreme pain!!! Then we were sent back to a very full waiting room. We waited an 1 1/2 to then be taken back to a bed. Still in extreme pain. Another wait of 1/2 hour to be seen by a doctor for 5 minutes to say we are going to do a cat scan. Waited another 1/2 hour to be wheeled back for the cat scan. After the cat scan another wait for the doctor to come back and tell me the results. Still in pain. After about another 1/2 hour the results came back as they couldn't even see my Appendix and asked if I was still in pain..... Uhhhh yeah!!!!! At that point they gave me a shot and let me wait there as the doctor said he was going to double check the cat scan to see if there was anything else that could cause the pain. He never showed back up. I was literally just ticked off at that point and just told them I'm going home after 45 minutes of waiting. They sent me home with antibiotics... lol I just shook my head Antibiotics for what???!!!! About a week later I get a bill from the hospital for over $10,000, a bill from the physician for over $700, bill from the radiologist for over $300 and finally a bill from the lab for about $46.00. I have tried numerous times to contact the financial assistance lady (leaving messages) to resolve the bill with the hospital with no return call. I have left probably over 20 messages! I have paid all other bills and am trying to be responsible to get this resolved as I do not want this affecting my credit but to tell the truth I'm ready to take this up legally because I'm just fed up. Please beware of this hospital.
I gave birth to my son here and received excellent care from the very beginning of the process when I was pre-admitting, touring, taking classes, and on the day of delivery. Dr. Bron (from Exceptional Healthcare for Women) and all the nurses (Stacy, L&D; Tina, L&D; Rachel, M&B; Brittni, M&B; Cheryl, M&B) were amazing.
Terrible place would give 0 stars. Took my wife to the ER and was greeted by a ER tech with a real bad attitude. After waiting several hours we finally where moved from one waiting room and into another waiting room. After hours of waiting we finally where moved to a tiny triage area not the ER anymore. During the 4 hours I asked several staff members for a cup of water for my wife and nobody cared to bring her anything. After being tired and very thirsty in a very hot and small room. I chose to get up and ask staff where can I get a cup of water. The staff just looked at me and ignored me so I went to the other nurses station and somebody just pointed to a faucet nearby and of course no cups for water. ( I guess staff assumes I am to use my hands as a cup and run it back to my wife.) After that the doctor with her telepathic abilities was able do diagnose my wife in less than 30 seconds ( I was counting the seconds just to see) and also without even laying a single finger on my wife as well. And they just gave her several prescriptions drugs to go buy at a pharmacy (none where open at the time so I guess we just have to wait hours before she can take medication to do something. This is how my wife was treated at this horrible place by people pretending to provide patient care. Save yourself the time and im sure to expect a 10,000$ bill for the whole 23 seconds of the doctors time. I wouldn't let these people touch my dog or cat much less a human being. Find somewhere else. You don't need to pay these people to ignore you and at best make assumptions and guesses as to what is wrong with you.
I have delivered all 3 of my children here and have never had a bad experience! But what happened to the annual NICU reunion picnic? We loved going but haven t received a email in 2 years for it.
Best Hospital in Colorado Springs. Best Service, Best Staff, Best Food, Best Care, Nicest Building. I Always, Always try to get here for serious health issues.
If you're looking for quality care and fair pricing, look elsewhere. St. Francis overcharged me for an emergency room visit, and double-charged me for the same service. It's about $2000 just to walk in the door, I waited for treatment for about four hours. They charged me $500 for a tetanus shot. Pharmacy price anywhere else: $50. Centura charged me $700 for a tweezing something out of my hand, then they billed me $300 on behalf of the doctor who did it. In other words, I was double-charged for the same procedure twice. The entire visit took seven hours. I was left to sit there in pain for large amounts of time with little communication from staff. This was for a hand injury. I was never informed of the pricing until I received a bill. The Centura billing department lied to me about a payment plan. One person said they could only get me a $107 dollar a month plan. The other said around $50. I asked them to take the prices down to a fair amount, and the billing department acted as if that was impossible (it is, and I have negotiated prices before with other providers). I have a high deductible health plan through my employer, and St. Francis Medical Center, as well as Centura, took full advantage of it--inflating prices to exorbitant amounts that I had to pay out of pocket. In any other context, this kind of pricing and racketeering would be illegal. We intend to pursue litigation. Do yourself a favor and visit another, better healthcare provider who charges a fair price for decent services rendered.
Extremely unprofessional. My husband was in an accident and broke his leg in several different spots. He was transferred from a smaller hospital ER to Penrose St. Francis ER. One male RN in the ER was particularly rough, apathetic, and rude and probably should not even be in the nursing field.
He was transferred to the ortho floor. The nurses and aides who moved him had no idea what they were doing and caused him extreme unneeded pain. Everyone on that floor heard him screaming in pain that night.
He had surgery one day and had external pins and rods attached. When he finally got to eat, the person who helped him put the over the bed table down on the exposed pins; again carelessness caused him unnecessary pain.
The PT was great, and had him up within 24 hours. He was in a lot of pain afterward and he pushed his call light. The aide answered it, but it a nurse over an hour and a half today to bring it to him (and yes, it was over the prescribed time), so again, he laid there needlessly in pain. They were extremely loud at night. It was quite shocking to hear one of the nursing staff yelling at a loud and difficult patient at 3 am.
The day after surgery 2 doctors and 2 students walked in. There was no introduction. We had no idea who they were or what they did. They walked up and just started poking and touching. And as quickly as they came in, they left and said nothing of his condition, what to expect, when or if he could go home... Nothing.
They discharged him Friday evening at 7pm. They did not provide instructions for pin care (he has an open wound to the bone). They did not provide crutches, because the social worker had left for the weekend and no one could be bothered to help him.
Fast forward 2 weeks, we are sitting in pre-op right now. We were told to be here at 10am for a 12 pm surgery. After he was admitted into pre-op, we were notified that his surgery was not until 2pm.
If the place did not have the doctors it does, there is no doubt it would shut down And it should. Saying I am upset would be an understatement. They have no consideration or professionalism for their patients. Absolutely furious and will never CHOOSE to return to this hospital... And you shouldn't either.
My wife's Obstetrician is here and he's awesome. However every visit to the birthing center and Labor & Delivery Triage has been awful. When we went they made our 13 yr old daughter sit alone 3 hallways away in the waiting room. Were very rude to my wife and our teen daughter. Telling her she was in the way.
I had hip replacement surgery. The care was exceptional and the staff was wonderful!
Can't say enough about St Francis! Over the last few years I had two emergency room visits and a son born at this amazing hospital. The facility is modern and well-designed, but what really makes this place shine are the people; the nurses and doctors are top-notch in every respect.
I want to thank all of you who cared for me on the surgery floor durimg my stay, especially my RN's Rachel & Bobbie. You guys go way over the standard! All of the staff i encountered were awesome. The hospital md.'s SO understanding & always with answers for me. I just cannot say enough how much I appreciate you all. Centura rocks with the BEST! Love you all thank you so much!
Very pleased! My mom was in this hospital in January of last year and the doctors were very very wonderful. They took very good care of my mom from January 2 - January 25th 2017 the day she passed away. Thank you all so much for what you do and have done.
They could not have cared less about my wife`s problem. They did not address her problem, only gave her pain pills with out addressing her real issue. They did not talk to her about wound care. The doctor was more interested in talking with female staff members than dealing with actual patients. Unfortunately I have been in many ERs and this visit was the worst.
This is he worst hospital I have ever been to. Do NOT COME here. They keep you from seeing you family. They under the table interrogate their ICU patients while they are INCOHERENT AND FIGHTING FOR THEIR LIFE just to get more money. They do NOT care for the safety of their patients. I'm disgusted at this hospital And i hope to help other families in the future avoid going through what my family has. They tricked my Daughter into saying exactly what they wanted and then when my daughter realized what they did to her, she freaked out and they TIED HER TO THE BED. DO NOT COME HERE
If I could give none, I would. Doctor forgot to sign rx, nurses couldn't do an IV right if they wanted to, transport is like a snail, and if they say a few.minutes, they mean a few HOURS. terrible place, avoid.
Update: 3 hours after leaving the hospital, Dr. Kahn still has not actually sent the Rx in for the gas, post surgery pain, and nasua. Sidenote: he was reminded by Staff 3 times on hour intervals after discharge.
Now as for the nurses? 80/20, great to terrible.
Well, I am appalled.
What happened to the importance of family bonding at the NICU at St. Francis?
I cannot visit my grand daughter without having a parent present..according to their 'policy', I can only visit this premature baby when one of the parents can also attend. They work...they're tired...why can't St. Francis have a policy that 'clears' appropriate grand parents.
So this baby sits in an incubator with little family contact for the next 2 or so weeks....what a sad policy. St. F should be ashamed.
Staff is caring and attentive. I was in and out surprisingly fast for the ER. The total time it took was about 2 hours, x-rays and all. Security watches closely which shows they value the safety of everyone there. One of the security gaurds, Scott, had a great attitude and even brought me a drink and snack while waiting for my ride. The hospital is exceptionally clean and sanitary which of course is important for health reasons.
Excellent staff!
-Taylor and Lindsay (nurses on the 5th floor AH-MAZING).
-CNA's Salina and Jared (exceptional at what they do including outstanding bed positioning!) -Dr Robison (hospitalist, amazing listening and decision making skills. Great at piecing everything together!)
-Kathy Wileman (Colorado Springs Cardiology, NP. The finest human being on this planet! Smart cookie that one!). Dr Reedy was amazing to talk with as well!
-Leslie (GI tech) LOVELY personality and wonderful!
-Dr Kavanaugh (GI DR) amazing at seeing the big picture and excellent communication!
I took my brother in to St Francis Emergency after is primary car Dr. said he was in afib., and needed to go to the hospital on Friday. I have tried to call and get an update 4 times, Each time i go through all the prompts correctly, then the phone rings for 5 plus minutes. It then gets picked up and put down, hanging up on me. Over 24 hours, and no way to get any information, he is still in Emergency, I figured that much out.
Very nice and helpful staff. Took really good care of the wife and.me while prego
I just had my baby girl at this Hospital. It was a great experience, better than the Hospital in Missouri were I had my son. The only thing that I was not ok was the nurses bragging about what their favorite alcoholic beverage was. Very unprofessional! It kinda made me weary and unsure about them taking care of my Daughter in the NICU when I was away for a few hours. The other thing that bothered me was when I came back to stay the night with her she was crying and had spit up all over her blanket and all of the nurses including the one in charge of that room was not around and I felt like she was not attended to when she absolutely needed especially to be burped after feeding on a bottle. You can't ignore a newborn's cry especially if they have excess gas after eating or if they have a wet diaper. That made me highly upset and irritated. Some nurses here seem inexperienced with caring for newborns. Need better training with attending to newborns when needed.
Very rude staff. Customer service is severely lacking. Im betting all this 5 star reviews are employees or people whom have never been to a hospital and experienced real customer service. I will never bring any member of my family there again. I will by all means drive right past it to the next hospital. There's a reason why the reviews are lower at Francis in comparison to other hospitals in COS.
LAZY, RUDE, AND INCONSIDERATE.
I love this place. When we found out we were pregnant I got an obgyn here and then planned on delivering my son here. Well my pregnancy has had ZERO complications and both of us were healthy and went to the hospital 39 weeks and 5 days. I was terrified of the entire proceeds but with complications and an unplanned csection they did and amazing job. From staff at the desk to nurses to doctors. I appreciate them making it an easier process and taking care of me and my kiddo!
Grumpy old nurses need to be replaced with nurses that actually care about people , people in Colorado Springs don't want to go to a hospital where the employees are sour and unable to work with you in time of need . I went to Memorial hospital UC health and they treated me way better, and there service was fast and they are always willing to help me.
Wow.. Zero triage... I brought my wife here with severe back pain.. After making her stand in tears we left to find a urgent care that would actually see her!
Got the best care possible, nursing staff and doctors were top notch could not ask for better.
Thank you Women s Center Staff and Staff on 5th floor, you guys rock!
A very clean hospital with an excellent staff. The MDs, nurses, and staff are attentive and for the most part it is obvious they love what they do. I used "for the most part" due to one nurse that was not very kind or receptive. I know, I know, you are thinking "they work long hours give them a break". I understand this, but so do I and I never forget courtesy and kindness.
The one "bad" apple did not spoil the whole bunch. I would recommend for anyone looking for a great place to deliver their child. (Granted your MD practices there)
Never have I spent such a short time in the emergency room. The staff are absolutely amazing. Thank you for being so Efficient and taking great care if me.
I wish it were possible to give 0 stars.
I am left speechless and completely appalled by the mistreatment from staff in the ER. It s unfortunate to see who is now a part of our emergency medical field and how they contribute to it. I was disgusted by the lack of respect and empathy, especially from our doctor. Not to mention, the gossip was astounding. FYI to the ER staff: the glass door to our hospital room wasn t a soundproof barrier. We caught the rude remarks and smug faces.
Rather than receiving PROFESSIONAL care, we received lectures and were immediately judged as if we were pushing for drugs. Their assumptions and ill manner lead us to nothing but a hospital bill. I can say, without hesitation, that I will never step foot in there again nor will I ever recommend anyone else to. I am disappointed by where our healthcare system is going. I apologize to any health care provider that may actually care for their patients, but now has a ruined reputation because of this specific hospital.
And no, I don t want to call a representative to talk more about my experience. Quit talking and fix the problem - starting with your sorry excuse of ER staff.
Seems very understaffed. Not many people in the er waiting room. But still waited 3+ hours to get to a room. and then over another hour in the room before we even saw a nurse....Tests were taken after an hour of being in the waiting room and still no results. And there was an extremely rude lady at the desk... when an elderly couple asked how much longer it would be (they sat there for 4 hours). She snapped at him ... unproffesional. Oh yea... and four hours into the wait you wanna come and collect payment... WE HAVENT EVEN SEEN A NURSE! After being told they would bring a blanket because my wife is freezing when we first got to the room.... after and hour and 20 minutes.... i had to hit the call light.
I had surgery all the staff (nurses food and cleaning staff) was so nice and helpful. But nurse nancy was scary. My family did not leave me until her shift was over.
Same thing a lot of these other people have went through. Terrible treatment! This is NOT a good hospital. We need to get a group to protest the horrible treatment that these hospitals are administering.
We had our two children at this hospital and have nothing but compliments!
This is the WORST place you could possibly go. The workers there are very rude self centered people. They threatened to call the cops over a broken family just trying to see their mom without her being taken to a mental facility. They did all this without any consolation with her therapist or family (the people who know her and her needs). If you care about your loved ones in need of help from nice and sheltering people then PLEASE find somewhere else to go than this hell house.
The ER wait time is totally misleading. The wait time is simply the time for someone to take your vitals and then you are sent back to the waiting room to wait and wait and wait, so what is represented as a few minutes may be a couple of hours
I had an overall great experience at St. Francis Medical Center. I went into the ER for sharp abdomen pain. The charge nurse was caring and I was seen as soon as they were able. They were very busy on a Friday night. I was discharged but ended up having to come back to the ER Saturday. They got me right in and seen by a nurse within 30 minutes. They were on top of getting me pain medication, drawing blood and setting up an IV. That day they did a definitive test to see what was wrong. I got a CT scan and from there got an ultrasound so they could better see the problem. I had to have a gynecological surgery. The Dr. was able to coordinate with an OB for the surgery in a timely manner. The ER nurses and doctors, OR nurses, the OB and the other allied health professionals were competent, had concern for my well being, never talked down to me and made me feel comfortable as best they could despite my pain. All the procedures were clearly explained beforehand. If an emergency happened again, I wouldn't hesitate to come back based on the quality of care I received.
I've had 2 csections here and the staff is amazing! The mother baby unit is huge, and the rooms are so comfortable and big. I loved all my nurses on the mother baby floor, they went above and beyond taking care of us! Michelle is the best nurse I've ever had, so friendly and upbeat. The food is pretty good too!
We were there in 2015 and now in 2017. All the employees we encounter in 2017 were 100% better then the ones in 2015. Great improvement!
I USED to live this hospital but my last experience in the ER was a nightmare. I injured my upper back and was in excruciating pain..so much so I could barely walk and had trouble breathing. Upon arrival the nurses were rude and another patient took my information to front desk...In spite of my conddition I was left sitting 1hr45 min..once inside the unit I was shuffled to another waiting room..when I asked for water I was told I could not have any until I saw dr..even though I did not have a head injury or need surgery..the cubical was freezing.I was left there..dehydrated and freezing no blanket and no nurse came to check on me for anothr +hour..struggling to breath..crying in pain and squirming It was only after a horrific wave of spasms that left me groaning in tears that a nurse came in. She didnt offer any assistance just kept asking me if anyone came with me as im gripping the gurney gasping in agony..I finally mustered enough air and energy to bark..No! Im struggling to breath and having a spasm! Im frezzing pkease get me a blanket.. she came back and tossed it at the foot of gurney...a few minutes later a dr came in..He began interrogating me.about my injury as if I was making up my back pain...same questions overn over then twisting what I said..I asked why he was continueing to adk the same questions instead of taking a look at me and he barked it was his job..I expressed my exasperation that they had made me wait over three hours in this condition and he sarcastically jided he had been there 5 minutes ..as if he had suffered worse than me ..at that point I said...after three hours of hell I would rather call my daughter..go home take more muscle relaxants..a few pain killers and ride it out till morning and go see my dr..and get xrayed..it was only then that he suggested I let him take a look at me.! they are rude..unprofessional and so uncaring...I left immediately..Took meds and wient to emergicare where I was seen in 15 min and sent for exrays..Never again st Francis..YOUR MEDICAL CARE STINKS!!!
My daughter-in-law went to the ER December 31st, 2018. I was very shocked by the lack of care and compassion she received. She was having severe abdominal pain and back pain, couldn't sit still and was quietly crying throughout our 5 hour visit. She was assessed by triage quickly, they asked her what her pain level was and she reported 8.5 -9. They apparently wrote it down, but made no further comment about it. Then we proceeded to wait for 3 hours to receive care. The entire time she was writhing in pain, could not get comfortable, vomited, etc. I asked the ER triage nurse multiple times about when she would be seen, with the usual excuse of them being busy and down staff. I have been an RN for 35 years, in Pediatric ICU and School Nursing and was ashamed of what my daughter had to go through. She was finally seen and her nurse Kaitlyn was a poor excuse for a nurse! She also asked what her pain level was, 8, and never addressed it. She said they needed a urine sample and did she need a bedpan, I said could we have the wheelchair to wheel her in the restroom and she said she was afraid she might fall, so it was either the bedpan or she had to walk to the bathroom. What? you would rather have her walk if you are afraid of her falling than use a wheelchair. I walked her to the bathroom, where the nurse was impatiently waiting with the urine cup. I asked several times for some medication for the pain and was told no. I finally asked to speak to the doctor. I met him in the hall where he proceeded to tell me about the opioid crisis and that if he gave her something that in a year, she probably would be addicted. I said she has never been to an ER or a hospital before and is not on any medication. I said it was unnecessary for her to be in pain for 5 hours and not given anything. He then explained why he couldn't give her Toradol (because surgery might be needed) although I do know that Toradol has been given prior to surgeries and the anesthesiologists did use it when I ws in the hospital and I asked about morphine, even 1-2 mg would probably help. He informed me she then would have an ileus. After one dose, it is possible, but better than laying in pain! He then argued with me about giving the morphine and said he would have to tell the head of the hospital why he gave her pain medication. I said fine, tell him I said to! Then he said you want me to give her morphine, I said yes and he said it would be my responsibility then. He continues to demean me by saying she has the softest belly he has ever felt (intimating that she has nothing wrong)! Miraculously the CT scan results just came in and she did not need surgery and there was not anything highly unusual. The nurse said she could have a GI cocktail and some Zofran, which was great. Kaitlyn then said I have the morphine you said you wanted for her, in a very disgusted way. I said no, not now, the GI cocktail with provide pain relief and numbing! Curiously, the doctor did not mention that she had gallstones, we found out later when the report was sent. I wonder if she was having a gallbladder attack, um?! Abdominal pain, back pain, vomiting, low grade fever, no appetite, vomiting. We were not given any specifics of her blood work or urine, just "they were normal", so I don't know if the WBC was slightly elevated or other signs that could have been there. We were then hustled out very quickly with no assistance from Kaitlyn! The whole time I was thinking how jaded the ER staff appeared, having suspicion that everyone is wanting pain medication and willing to spend hours in the ER waiting for it! I certainly know this happens and working in high school I am very aware of the opioid crisis but, to deny a patient the right to have pain lessened, along with her history (which is nothing!) is bordering on negligent. Maybe Kaitlyn could have offered a heating pad, or turn the lights low, try and get her comfortable with changing position and pillows, nope, nothing. I will not ever take my family members to this ER again!
Let me be honest , I was worried about coming here because of the reviews and thankfully I was pleasantly surprised it was nothing like what I ve read. The Emergency room was VERY Clean and the staff were so professional, kind and attentive!!! I was treated with nothing but dignity and RESPECT, all of my concerns were addressed and listened to. The Dr, the PA And the Nurses were incredibly caring and had great bedside manner. I wasn t waiting for hours, I got seen , treated and discharged in a timely manor. Thank you to the staff for treating me so kindly !!!!
I was told to come here by my primary doctor and every time we come here we re always having to wait for hours and hours especially with a toddler that s hard to control!! The wait time is ridiculous here!! Other than the wait time some of the staff is pretty nice and that s why I added another star
I thought my appendix burst so I visited the ER one day due to the excruciating pain I was experiencing. I was there 3 hours (no surgery) and received a bill for over 11,000 dollars. Nearly 8 thousand dollars billed for a 5 minute CT scan. They refuse to negotiate this amount with me and and have been no help whatsoever when I try to reach out to them by phone.
If you ask for anything, it will take 8 hours. Order from the Cafe? 8 hours. Need blood drawn? 8 hours. Come in bleeding liters of blood? 8 hours.
I am writing this from in the emergency waiting room. My daughter 15 whom is the patient finally feel asleep. Only after an almost three, yes 3 hour, wait so far!!! With so few patients here I can count them on one hand. We checked in just after 10 pm after my daughter had been throwing up for several hours and experiencing diarrhea, stomach pain and a bad headache. An hour ago I asked for a warm blanket. And how much longer before we are going to be roomed? I was given the pat answer of we are just really busy, yada, yada! Shift change. I have been in the medical field over 25 years and I worked for the Centura system for many years. So I can smell the bs miles away. I am just very frustrated with the whole situation and the way things were handled, both as a mother and caregiver. As we walked into the actual er dept to be roomed I see lots of empty rooms and a few employees hangout around the Nurses station. Let s just hope that the service improves from here.
THIS HOSPITAL IS THE WORSE EVERY TIME IVE BEEN TO THIS HOSPITAL NOT ONLY DO THE DOCTORS NOT CARE ABOUT THE PATIENTS BUT IVE GOTTEN SICK LIKE HOSPITALS ARE SUPPOSED TO BE CLEAN I WILL NEVER COME TO THIS HOSPITAL EVER AGAIN!!!!
Having Highly unprofessional staff working with vulnerable sick people is a recipe for a law suit. If you don't like or care for people healthcare is not a field some of these people should be working in. What is going on in this country?
Sat in ER Exam for 5 1/2 hrs...took almost 3 hrs to review CAT Scan. Finally, nothing but a 'script and sent us home...
We had a terrible experience in the emergency room and will never use this emergency room again even though they are the closest to our house. My son had tried to commit suicide. We were treated like criminals. We arrived around 1 am and were taken back to a room pretty quickly. There were no chairs in the room so I stood for more than 4 hours. Finally I asked if I could get a chair. There was a security person outside of the room who was talking inappropriately and was making jokes with the desk staff. My son spent 2 days here until they could send him to another facility. We made it clear that he is vegetarian however he kept receiving meals with meat or chicken gravy. When we confronted the nurse she did not apologize but instead made excuses. When I finally left to go home for a little rest, I returned to find my son in a room with only a bed, again as if he was a criminal. We asked to have him moved to a regular room with a tv and they did move him back. The "DR" came in and said, in front of my son, "wow what a great mother's day for you" to me. Why would a DR say that in front of someone who is obviously in a bad place? He made my son feel even worse about himself. This was a bad situation made worse by this hospital. When my son was transported to another facility,for a 72 hour hold we were received by a compassionate and caring staff. I know that the emergency room doesn't always deal with depressed people who have tried to commit suicide but they do need to have training and be taught compassion. Depressed people are not criminals and should receive the care they need without being made to feel worse by a hospital's emergency room staff. This problem not only needs to be addressed by this local hospital buy also by our health care system in general who stigmatizes mental illness.
My mom was in there she had a kidney stone and e-coli well the first two days were excellent, but after that the care went down hill
My mom is 80 years old she got her pain meds at 5:30 am and didn t get anymore till 9:30 pm when I was there. She also didn t get a shower! I ordered her food for her but no one noticed she didn t eat for two days. My question is are they understaffed, or just don t care?
They keep billing you even though you ve taken care of it. Very terrible service I would not recommend this hospital. I would go anywhere but this hospital. I m completely serious when I say don t waste your time there.
This place is very unprofessional, unorganized, and very rude. They don t care about the best interest of their patients. Do NOT bring your family here.
I recently had spine surgery at St Francis, plus the pre-op evaluation and tests, and I could not have been happier. Everyone I encountered was extremely pleasant and professional. Loved as much of the facility as I saw. Everything seemed to run very smoothly. Would highly recommend this hospital.
We had the best experience having a c section for our first child at Saint Francis Medical. Dr Stark did an amazing job on the surgery as well as the whole medical team ! The postpartum nurses were also very amazing and helpful through my 3 day stay. Our baby was in the NICU for 3 days and they took fantastic care and carefully evaluated her in order for us to go home. Another the plus, the food was pretty great as well all week!
We could never thank everyone enough for the amazing care we received at Saint Francis and would highly recommend this facility for a birth!
Over 7 hours in the ER waiting room. With a kidney stone. This should be disclosed prior to checking in so people have a chance to go somewhere else if they need treatment.
Lack of work ethic. instead work working everyone would rather talk and gossip. Walking past a rn station I wonder if this employee playing crossword on a computer understands the concept of earning a dollar.
I love, love this hospital! I had a visit to the emergency room and they're just as great as this rest of the hospital! I go every month to Dr Shelton for my pregnancy and can't wait for July 13 when I deliver! Highly recommended!
This is the WORSE place to go. They are rude, self-centered people. They will be very aggressive. They will be very unpleasant. I am disgusted by this place. I am mortified. They will keep you from seeing your family. The staff was incredibly rude. They don t care about you. They care about money. Money money money. Do not come to this place.
Absolutely terrible service!! Came in with my girlfriend and she had pains that were restricting her from being able to walk. Sent to a room to have the vitals taken by someone who even says THEY ARE NOT THE NURSE! After that sent to a waiting room for over an hour and a half as we watch them take one person back at a time with 7 rooms open. People complain to the front desk about how long it s taking and all they say is that the rooms are being cleaned. Children are sitting here with pains and tears along with grown adults in intense pain and everyone gives you the feeling that they really don t care! I understand coming in at 12:40 am is early but you picked your career and you choose your job! The least you can do is to do your job. Ant believe the care that comes from this place.
After 5 hours of waiting we still have heard nothing nor been checked on for a simple st to rule out appendicitis, staff seem disgruntled and annoyed with their job, service and courtesy are lacking, only one doctor on duty at night? Disappointing. If you lack insurance or are on Medicaid, you will be treated differently. Sad. When inquiring as to test results we were told quote "There's a kid dying so you aren't a priority right now, sorry we only have one doctor"...we'll be disputing this bill. Not drug seekers, wife received only Advil and a CT, sure it will run in the thousands though.
Both of our sons were born here 2.5 years apart from each other. We had very good experiences here and were extremely well taken care of. With our first son, the nursing staff went above and beyond our expectations. They made our 4 day stay much easier to deal with and couldn t have thanked them enough. But, I tried thanking them with 2 village inn pies ;) but they were definitely the unsung heroes and they definitely don t get thanked enough!
This place is amazing. The staff work their butts off. I should know they are taking care of my mom that's in ICU
Delivered our second child yesterday morning, and had a wonderful experience. From the minute we got there until we left we felt as though every need was met. The nurses were aweomse! Answered every question we had, were quick and effecent. We could not have asked for a better experience and a better nursing staff to help welcome our little one into the world!
This was the worst emergency room I have ever visited for myself or anyone else! The nurses are very nice, but it doesn't make up for the doctors or the equipment not working! I was given an IV, nausea medicine, blood work, pee test, and an ultra sound. I saw the doctor for 2 minutes for him to push on my stomach and tell me nothing. They didn't tell me the results of my tests, the equipment in my room wasn't working correctly, and they charged me $12,000!!! I will never go back to this facility again! I am not confused on the billing, as the representative states. I am upset at the quality of care for the price.
If I could give no stars I would. This is the worse hospital there ever was. You have better chances on getting better at a urgent care. I was mis diagnosed twice. one saying inflammation in the leg, the other say phenomenon and then now two blood clots in my lungs and in my leg. Which is it. while being at this hospital I have had saline sprayed all over me, pricked more then once finding a vein. then once the did they pulled it out and I gushed blood all over the floor. Yhey were informed I had high anxiety, they were informed I was in pain. they were informed I had a thyroid problem. I never received the medication. I left the hospital fed up and they pulled the IV out and I walked out of the hospital gushing out blood from my arm. I have never been so miserable treated.
This is one of of the best experiences I have had at a hospital in a long time! My baby was hospitalized this past weekend with an lower respiratory infection and the care she received exceeded any expectation I had. The nurses and specialists were so kind and caring. Our main RN pediatric nurse was a young lady name Meghan and she was awesome! She was so attentive and kept me informed of everything that was going on. I felt involved in every decision that was made. The rooms were a lot bigger than memorial Central and more comfortable! They also include a meal tray for parents at no cost which I know Memorial Central doesn't do so it was good to see they care about the parents as well as the child. Unfortunately we have had to stay at memorial Central in the past and it was a nightmare. I dreaded having to go back to that place. I'm glad I had the option to go to St.Francis. Thank you guys again for everything! And thank you again Meghan, Ginger, Jo, Jo Anne and everyone else that touched our lives and heart this weekend!! Me and A'Leiyah appreciate all that you do!
