Know your patient rights before going here for anything, including giving birth. Ive never been so mistreated, disrespected and LIED to by staff. I hate this place, and will update my review after talking further with my attorney. They completely took the joy from me after giving birth due to false accusations and rude staff. And to add insult to injury they prescribed me norco after accusing me of heavy opiod use!!!! How "christian" of these people to lie and judge!
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Updated Review! The ER staff is still not great. But the hospital, especially the pediatric floor and 5th floor post surgery, were absolutely amazing. Clean spotless rooms whole place is very clean and up to date. Nurses and staff great. This review was originally for the hospital, not for the ER. But I'm going mention the ER because it's HORRIBLE! An ER who has way more patients then it can possibly handle. Only forced to come here because Kaiser doesn't cover memorial north just a tiny drive away. There was an endless line of sick people, who were in pain, children (2) who were on oxygen and made to wait with the endless other sick souls. Seriously I felt like I was back in some LA City hospital. They need more rooms and more staff, 90 seconds do not cut it after waiting 4 hours. You wait for 3 hours and then once you get to a room you wait another hour for a student doctor, who then has her supervising doctor try and rush you out the door. If you don't stand up for yourself you will leave here in the same shape you came in. Took 3 trips before someone in the ER listened and admitted my daughter for a very serious illness. The hospital staff in the pediatric ward nurses doctors etc. were amazing, friendly, professional, and always there whenever was needed during my teenagers 5 day stay. Kemal (5th floor day nurse) was our favorite nurse and he really deserves recognition! He went above and beyond to make my teenager not only comfortable but always went out of his way to make sure she was in good spirits. So thank you very much! The neurologist who took on my teenagers case was also amazing and came to see her daily. And is still her provider now that she is at home. Very spotlessly clean facility, easy parking and valet. Clean rooms and great views. Updated and modern facility. Loved the pediatrics floor made the stay easier with some small comforts.
The 3 star review is shocking. I have had more than a couple of stints at St Francis and it is 5 stars all the way. Prime Rib Friday s in the cafeteria is worth the visit even if you have no others reason to visit. The decor is warm and rustic. The views from the hospital rooms is outstanding look over to Pikes Peak. If you can plan it, 4th of July is special. The staff has always been kind and considerate. If all that wasn t enough, every morning there is a group prayer.
Great care. Great staff. My mom is a nurse case manager, Susan Merrill, probably the best person and employee you will ever meet to give an awesome experience when all hope seems doomed. Also best food in any hospital I've ever been in.
I just want to say thank you to Kevin! My daughter was in an auto Accent that thank god was not to extreme, but she still needed Medical attention. We started at Memorial Main, a hospital that I have always gone to. Unfortunately the staff at Memorial Hospital,where not only rude, but made my daughter feel worse. We left the facility, and went straight to Penrose North. The Staff in the ER were all amazing! Lucky my daughter injurious were minor, but the staff, and mainly Kevin did an amazing job of making her feel better! I just wanted say thank you to everyone that took such good care of my kid!
They refused to re take my son B/P and refused to check kidney function in the ER! We could only speak to a PA ! For a hospital that had all the health history in the computer why dont they read it before they come into the room? Rude!!!!!! Never again !!! Memorial will be our ER they also would better with the children's hospitals in including rocky mountain children's!!!
This is the best hospital! I have had both of my babies there and my son has been hospitalized twice there. Wonderful doctors and nurses! They are so kind and caring and I feel so lucky to have such a wonderful hospital to care for my family!
This is the WORSE place to go. They were very rude and self centered people. They threatened to call the police over a broken up family wanting to see there mom without her being taken to a mental facility. If you care about loved ones in need of nice and sheltering people then PLEASE find somewhere else to go then this hellhouse
If u want to make an appointment, make sure u know a doctor that ACTUALLY works there, otherwise they'll just give u the run around & make u call a bunch of other places. Idk how that place is a medical center or even makes money when they won't take in appointment requests or won't look in it's own staff to see if they themselves have a doctor best suited for your situation. Calling them is a hassle, unless u enjoy wasting ur time.
Went in at 4 am with severe pain in my left rib cage. I have been here a few times before in the past and had a good experience related to other symptoms. This time I've been having acute pain in my abdomen for some time due to a liver problem. I was short of breath because it hurt to breathe. I didn't say anything about heart problems. The first thing done before taking me to a room was an ekg to test my heart. The young nurse with short black hair wouldn't make eye contact with me as she placed about 14 diodes on my chest, shoulders, stomach, and legs. The test came back negative which was not surprising to me yet the nurse acted like it confirmed her suspicion there is nothing wrong with me, as though it were a ruse to receive narcotics. The worst part is when she was done she grabbed the main line that lead to all the diodes and pulled it fast and hard ripping of all the diodes at once, ouch! When I went into the er room the Dr didn't show very much willingness to see what could cause so much pain, suggesting I slept on my side. LAME! The Dr ordered an ex ray of my lungs, and finally after 90 minutes said nothing is wrong and had the nurse give me a shot of ibuprofen just before I left, meaning I had to suffer in extreme pain that entire time. Later that day my specialist from Jewish Hospital called saying St Francis should have considered digestive possibilities sense the region of pain involved the organs such as kidneys and liver. They obviously assumed I was there for a fix and fricken didn't bother looking at my medical file over the years. My pain Dr told me to tell any er that I am under his care which should automatically assure the Dr I'm not an addict. So now I have to go to urgent care again for the simple blood tests the Dr should have done if he weren't so lazy. I called and made a complaint regarding the dumb ass nurse who tore off the wires. If there is no resolution I may sue as a matter of principle. GO TO MEMORIAL JUST UP THE ROAD ON BRIARGATE BLVD AND UNION. DO NOT TRUST YOUR HEALTH TO THESE BUMBLING IDIOTS.
The only reason this place get one star is because we have had one nurse that actually did her job and was kind. We order meals and never receive them if we do get them they are uneadable. We can't get anyone to come to the room. If we call for something they shut the light off and never come to the room if they do they are to lazy to gown up and come in to provide cares. We try not to call unless it is absolutely necessary ( maybe 1 time every few hours). My husband has been made to feel like a burden. We will never come here again. My husband's says " He feels like he has come here to die" your hospital should never make you feel this way. I pity anyone else who has to go through this!
I am sorry to have to write this is first went to this hospital 6-16-16. Amazing services from the ER doctors, cardiology, pulmonary and radiology. The last 4 visits in 2 months have been awful. From dirty bed to finding out on my 2nd visit that I have a mass of my ovary, but not being told about it till my 3rd visit. Dr Gregory Thacker tonight was my ER Dr, was in my room for a total of 5 minutes. Didnt ask me about pain and just started nailing into my right leg and back. I have done everything to help with pain. But when you are not allowed otc pain medication make it difficult. When you almost die you look at things differently. No blood work to see if there is an infection and no idea why I am light headed or why my leg is numb and swollen and very painful. BP 169/108 -normally 110/ 65 due to meds. Pulse 100- normally 65. Oxygen 92. Been having shortness of breath. But this Dr came back with a new Dx of lliotibial band syndrome. So I get a steroid for this disorder and told it will help with the pain. So going through the every visit that started with a major fall and getting different Dx when the Sx are basically the same . I am tired of being in pain and not getting the help I need. I am done with this hospital. Good nurses who actually care including Jake B and Dr Hilton is amazing. Thats it.
Sincerely Kelly Verhaeghe Memorial or Penrose will be my new hospitals. Oh and if they tell you to go to peak Vista.....don't.
My husband and I are from North Carolina here visiting my brother when my husband experience and heart issue. From our arrival to the ER 5th floor and ICU excellent care. Wonderful caring professional care.
The kindness & professionalism (but still personable) experienced by the whole team (ER) was really memorable. It was inspiring to see a team that's passionate about what they do. They are so much more than heroes (not to be hokey, it's just the truth). Couldn't even start to imagine the stresses of yall's profession. Thank you all for everything!
I was never told about a co-payment or anything. Received a statement 8 months after the procedure, during a move, COVID, unemployed because of moving with military orders, sent messages multiple times requesting a call regarding the bill, finally after multiple attempts I received an email. Called the number listed for payment options and customer service, dry, not friendly, or good. They don t really care about the situation.
Awesome nurses and doctors in the birthing center but if this isn't the worst designed place when it comes to taking care of the welcoming family I don't know what is....nothin says congratulations on your new bundle of joy like a couch that doesn't fold out into a bed and chairs that aren't comfortable to sit in for more than a couple minutes of time...who knows, maybe it's part of someone's plot to remind everyone that mom is already uncomfortable, but I doubt it and it's more likely that someone thought the furniture looked good instead of thinking about practicality...
Absolutely top of the line staff. I was admitted through the ER, then to the ICU and finally the hospital floor and every step of the way, I was met with compassionate, well-informed people who went out of their way to make me feel safe and comforted (and also took the time to look after my family, who stayed with me). The hospital itself is spotless with efficient amenities and gorgeous views. It was terrible to be sick, but they made things so much better. God bless the nurses and physicians at St. Francis.
Absolutely love this hospital. My Ob doctor obviously didn't know what she was talking about. I walk into the ER with swelling (7 months pregnant), they told me to step around the corner to the pregnancy area, did that. They sent me straight back. They checked my blood pressure which was 190/170, they drew blood, before they even drew blood they told me I had pre-eclampsia, so therefore they had to induce me and I had to deliver. My son was born 7 weeks early, BEST NICU staff ever! Highly recommend this hospital, they're quick, and very nice. Great Staff!!
If I could give zero stars I 100% would. I had to bring my husband to the ER and had the absolute worst experience I ve ever had at a hospital. The nurses and doctor were extremely unprofessional and made the issue a million times worse than it was. At one point when the nurse left our room we heard her talking to another nurse right outside the door about my husband in a very negative manner. Not to mention we were there for 10 hours because they thought they fixed the problem but turns out they completely messed it up and put him in excruciating pain that lasted 2 weeks. I will never go back to this hospital and if I could I would tell every other person in Colorado Springs to never use this hospital.
I don't think we'll ever be going here again. My brother went into the E.R after he collapsed and the staff acted like he had faked it. They were so incredibly rude to my family and acted like we were a huge bother to them for even coming in. AND THE MICE! I sat in that waiting room and watched two or three crawl into the vending machine and in the girls bathroom!
Unless your family member is in dying need. AVOID this hospital at all costs. My grandpa has been here for three days, I am currently in nursing school and am so ashamed to soon have the same title as these "nurses". They are more like a wait staff who spends more time talking bad about family members then actually knowing their patient. My grandpa is incontinent and NPO, but 2 different shifts of nurses were unaware. They gave him juice while he was NPO and now we are having to back track issues. It seems like their daily job is to peek their head in the door and then sit and chat with their coworkers. My family and I are so worried about him getting the right care that we don't trust him to be left alone. If you care about the family member you are considering taking here, find a different hospital.
I had a great experience at birth center where my son was born. Very professional, attentive nurses/doctors and friendly staff. My son was also taken care of very well during our hospital stay.
My mother stayed overnight after surgery. She had intractable nausea even after Zofran . The nurse said he would get something else ordered and never came back. While she was throwing up, the CNA just walked out. Post operative nausea is very common. They need standing orders for anti nausea medications or maybe they do have them and the nurse forgot to check in on her. Either way, her miserable night could have been avoided if the nurses were more thoughtful and caring. Perhaps it is a matrix issue? Too many patients assigned to one nurse? Not enough CNA s to assist? Whatever the reason, I give them 2 stars for the poor uncompassionate care on the surgical unit. Controlling post operative nausea with vomiting should be nursing 101 on a surgical floor. With that said, the hospital is nice and clean, surgeons were great!
Worst ER visit possible... And after complications from major surgery. I've never been so belittled, mocked and treated so cruel by a doctor. I understand he was busy but neglected to give me any information after 9 hours under his care, and me requesting to speak to him many times. He admitted me and dismissed me like I was a dog.
I currently have a friend who is being treated here and she loves the staff and service she has received for over the last month. Good health care is so important and not super easy to find
Best E.R They got me in and out in less than an hour. It was very quick and easy. Better than the evans E.R on post in fort carson. Actually had an issue. They took care of it. Would recommend them over any other E.R in colorado springs
I have had many terrific experiences at St Francis Hospital. HOWEVER, right now I am angry and very worried about my daughter, who had to get stitches in the ER today. She had a wound about the size of a half dollar piece on her leg. You could see the covering of her tibia. Mid stitching, the PA took a phone call. Then left to speak to a different patient. By the time he got back to finish, she could feel everything. There was no advice about walking, no script for antibiotics ( or explanation for lack of), no pain management script. My daughter is 22. I am far away, and was unable to meet her and ask these questions. A few minutes more at discharge would have been valuable
I came in with chest pain. They took my xrays about 30min into my visit and have been waiting for 2 hours(still waiting here with pain in my chest) to get a room. Unless you are dying do not come to this hospital. I have asthma on top of all of this and it seems like no one cares. I'm just sitting here with a bunch of other people just waiting
I'm from out of state and went to ER with kidney stones. They took great care of me and the facilities were very nice. Very positive experience compared to other places throughout the country!
Amazing sensitive staff helped me through the journey of the complicated pregnancy of my rainbow baby. Healthy baby boy! They allowed me to find a bit of healing.
My wife had to stay here for a month recently while they kept her under observation during pregnancy. Understandably, we hadn't planned for this so it threw us into chaos for a bit. The entire staff was amazing throughout the month and did an excellent job of answering questions and making her as comfortable as possible. Being in the hospital always sucks but these people did an amazing job.
The hospital is nice, had a great experience when I had my daughter here years ago. Every employee that I have been in contact with besides the financial office, is great. The women who work in the financial office are always so rude, like it is an inconvenience that they have to answer your phone call and actually try to help you. The last woman I spoke with today was clearly not having a great day or just hates her job, couldn't tell the difference. Just flat out rude.
The nurse triage staff have a bad habit of sending me home when I m in active labor. It happened with my second child and I was sent home with ambien and told to go to sleep only to return 15 minutes later with my daughter crowning in between my legs. My third pregnancy wasn t any better: Mira, a nurse in triage sent me home in active labor this past July 2018 even after I informed her of my labor with my second child. I explained to her my pain was a 9 and she told me and I quote, Most moms are more tearful . This hospital desperately needs cultural diversity training because it is seething with biased and prejudiced employees. I was then sent home and returned a couple hours later after the pain became unbearable. They were still reluctant to admit me. I was then reported for child abuse and neglect for disclosing in preadmission that I take CBD products and a THC massaging balm for medical reasons. I was also told if I had said nothing about the usage then nothing would have been reported to Department of Human Services. So even if you take a urinalysis at every doctor appointment and are fully transparent about everything, they ll report you anyway! Many surrounding counties do not report this but Penrose St. Francis will, which is located in El Paso County.
To top it off, they also put in a false claim that I had second insurance and sent me a bill directly for my labor and delivery. There was never a second insurance company and it again was up to me to clean up their mistake and get it sorted out.
************************************************ I also brought my 5 year old daughter to the E.R. while 37 weeks pregnant for a seizure from high fever. During intake, a nurse with blond hair and black frame glasses was extremely rude and impatient and started shoving Tylenol down my daughter s throat as she s crying hysterically and choking on the medicine. She then stormed off told me to go back to the waiting room and excused herself to see another patient. I was in shock and started crying realizing what had just happened. The staff noticed I was upset and took us back to a room. The next nurse had great bedside manner and was more understanding. The nurse also suggested to the doctor that additional tests be ran because my daughter s health was still decreasing and she had another seizure while we waited and her oxygen kept dropping into the 80s. The doctor refused to do anything for my daughter beyond a popsicle and we basically sat there for 8 hours for nothing and I almost passed out from starvation. The doctor never acknowledged the wait time or my pregnancy and I finally just asked the nurse to bring me discharge papers. I will never step foot in this hospital ever again.
I would have given zero stars if I could. I went in the ER with massive pain. The triage nurses were extremely rude and when the one took me to my room she walked so fast and far ahead of me and didn t even bother to see me struggle to even walk let alone keep up. They didn t ask about my allergies and while administering iv drugs they almost gave me what I was allergic to. The doctor was even more rude. For my pain I was given fentanyl. I have never had that drug before ever and it didn t seem to work very well. After me complaining about it several times and after 3 doses my heart rate jumped, blood pressure and oxygen dropped and fever broke out to 104. Now keep in mind I went in for pain in my pelvic area, near my ovaries. This should not have happened. It wasn t until then that the doctor started to actually scramble to get me well. I was allergic to the fentanyl. They had to admit me after all of that. They ran tests on me that had NOTHING to do with my original complaint! I fully intend on going to DORA about this. This was by far the worst experience of my life. And this is the extremely summed up version of my nightmare. I am at a loss of words.
I had to go to the ER on Saturday night. Dr. Langstaff was fantastic. She was thorough. they did blood work and ultrasound and got the results right away. She treated my physical issues, but she was also concerned with my emotional well-being. I really appreciate it. I hope I don't need to come here again, but I'm glad they are here if I need them.
Both times I have had family brought here by the ambulance the staff have been amazing and did a great job caring for them and doing everything they possibly could to help them! The only issue I ran into EVERY visit was the one female security employee with the shoulder length black hair. I was instructed by the medical staff over the phone was to just check in with security and I would be brought straight back to my family member. The woman was unapproachable just doodling a giant rose on a piece of paper, and wouldn't even greet me, just stared at me blankly. When I told her who I was and who I was seeing, she gave me the biggest attitude sighed and stood up, opened the doors and just started walking away. Unsure if I was suppose to follow her I just waited, and she finally turned around got annoyed and barked "well let's go." I don't know how this employee has kept her job this long with her behavior towards guests who are apparently there for a serious reason. The 3 family members who went through security that same had the same exact treatment from her. Unfortunately the family member we were there to see did pass away during this visit, and my families experience with this employee has stuck with us.
I recently delivered my baby here and was super impressed! All of the nurses were fantastic and really friendly, even the student nurses. I have zero complaints, even with the billing department, who were very helpful as well! I would recommend this hospital to everyone!!!
Sat in the waiting room for 3 hours (one of those hours were spent with an IV in my arm), was refused any water or anything to eat, then got shuffled to a real room and sat there for another 3 hours while they gave me 2 sodium chloride bags (of course no water but you re gonna pump me with that because I m dehydrated) gave me a GI cocktail which NEVER HELPS and sent me on my way. Oh the nurse had no problem giving me a doctors note and circle the next day on there because OBVIOUSLY I m just trying to get out of work.
Still have the same pain in my lower abdomen and never even got to see a real doctor. Heard them outside talking about how I had no insurance and basically thought I was there to get a popsicle and sit there and waste there time.
Should ve known better than to go to the same hospital my mother died in10 years ago because you guys don t care now and you didn t then either!
Emergency rooms are always a hassle. My recent visit late in the evening was a strenuous one, but the staff in the ER made me feel comfortable. I do not do hospitals, but Penrose St. Francis has always been my go to.
My sister in law had her child here about a month back. Everyone was friendly, helpful, and seemed knowledgeable when asked question. Would definitely recommend for others who are looking for a place to deliver at.
Nothing but uncaring individuals working here and it all started with the chick at the "your CARE starts here" desk. Too busy texting on her phone to even notice we were there waiting for her to check us in. Place os ridiculous!
Our experience here today was a good one. The nurses were very professional and accommodating. Heather was our nurse and Nate did the Ivy. We will continue to bring our business to this hospital when we're in need a medical assistance and we would recommend this hospital to our friends and family.
My experience with Saint Francis Medical Center, G.I. lab and Colorado Springs could not of been more excellent. Dr. Vanessa Lee, anesthesiologist Dr. Mendoza, in the nursing staff before, during, and after the procedure were terrific. Thanks! Keep up the good work!
I would sure love to have an ER where the nurses don't talk about what they are doing after and what booze taste the best at the club. But unfortunately while my mother is suffering from symptoms of a heart attack this is the service I receive. No aid has thus been given for the 4 hours we have been admitted under the care of the ER. I also find it very disappointing that I personally had to ask for test results from a nurse 2 hours after they were preformed. If tests and procedures are completed it is the right of the patient to receive such news, I feel as if this right was denied or passed over by current nurses and doctors. I don't fully blame the lack of service on those pm shift as it has came to my attention the ER is preposterously under staffed.
Justifiably this place has great potential. It looks very well kept and maintained. The issue this place has along with the other locations, is its lack of customer service. Staff it seems in many establishments in this city lack a strong sense of respect both internally and externally. Both within themselves and towards clients. The attitudes of staff is very heartbreaking. As they tend to carry themselves as if they hate their job. If we have become a society who obtains a job just as an income, then we lose integrity in what we are to stand for. Doctors and staff at any hospital should not be partial to patients based on anything but that person needs. Allow me to further elaborate, you have a millionaire and a homeless tyrant. Their should be no difference in the care given and or love shown by staff in any way. That is not their job. Their job is to do their best to care of everyone that they can. If things begin to become unbarable then they rely on our law enforcement (whole not her problem) to then do their job. Due to this lack of integrity among hospital staff. This establishment along with the rest in this city ride the fine line of Medical negligence and just doing what's necessary to collect a living. With this attitude and mission we have no hope as a society to in any way be able to trust those we used to be able to. I have watcheddar them both do great and good. Hurt and help people, intentionally hurt at that. Not all staff are bad. But where the majority lack the few bare the weight of such negative backlash. We are only as strong as a weakest link in a team. One bad apple can tarnish a lot of the rest. Let us pray that somehow we can change the hearts of those who are deeply scarred and resent their position. I may not like what happens. But if I can not offer a solution I then become just as much a part of the problem. To the staff: You are not worthless, please see even the least of us as your clients be the same. To patients: let's no matter how we may feel show them through our actions that they're important people too. We are not perfect but if we don't work together we will continue to fail.
Dr Kates horribly represents this hospital. He came into the room and was instantly disrespectful and unprofessional. He would not take us seriously because we didn t have a parent with us (although we are adults) and then continued to talk down to us. I have never been spoken to with such disrespect, and that from a doctor is unexceptable.
Everyone else in the hospital was perfectly friendly and professional, even though the bed in our room was covered in dirt. The two star rating is strictly because of the care we received from Dr Kates.
This is absolutely the worst hospital in Colorado Springs. The staff is rude and unresponsive. They show no compassion and only try to hold you so they can charge you more. I will never go there again. Take me to memorial!!!
My daughter went in for an operation and everyone went out of their way to make sure she was comfortable! Her op was on Halloween and they even gave her a little pumpkin bucket filled with goodies. Clean and soooo incredibly friendly. A big thanks to all!!!
I gave two stars for the techs and nurses there who actually care about patients. After visiting the hospital for three days straight for pot syndrome and passing out at work i finally ended up on the ER where they ran a bunch of the same tests they ran all day only to come out and tell me im fine, i just have a cyst on my spleen amd that my symptoms are coming from somwhere else. OK. FIRST OF ALL. MY SYMPTOMS ARE THE EMERGENCY, excruciating pain in my side and chest, cant breathe, vert lightheaded and dizzy. I passed out at work for gods sake, but im makong all that up apparently. Apparently no doctors in the er actually care about patients. Or the issues. Guess it will only matter when my lifes on the line. NEVER GO HERE IN CASE OF AN EMERGENCY YOU WILL NOT GET HELP. PLEASE FOR TGE SAKE OF YOUR HEALTH GO ELSWHERE AND PLEASE BE CAREFUL. Lots of lazy practioners out there.
My daughter had her second bone graft at St. Francis and the care and compassion from all the doctors and staff was exceptional. Even the needs of visitors, such as her sister and parents, were always accommodated and (sidenote) the cafeteria food was quite delicious.
I have been severely Ill for two months .. And I still haven't been to the doctor Because every time I come in the wait is absolutely ridiculous. FIVE+ HOURS sitting in a waiting room suffering. They must either be absolutely incompetent, or too cheap to hire more staff. Life is short, we do not have the time to spend five hours in the waiting room any time we get sick or hurt. The staff also seem to not care, and even if you do go back to a room, you still end up spending hours in there with doctors not listening to you, and a huge bruise from the IV injection site. Going to find a better hospital because this one is just terrible.
One of the worst hospitals i had ever been. The bathroom in the delivery room where my daughter was staying in was filthy. I ask the nurse to call housekeeping to clean it and after 17 hours of labor we move to a better room and that bathroom didn't got clean. Anesthesiologists had to try so many times to do an epidural that i was about to make him stop and ask for someone that knew what he was doing. Close main doors, rude nurses, waiting hours to get your food. Breakfast at lunch time. Stay away from this hospital if posible
Extremely dissatisfied, we took my son to the emergency room here. He was treated with a bandaid, neosporin, and ibuprofen. Saw a doctor for a total of 5 minutes. Estimated charges at time of visit $587-$1,218, ok I understand it's the emergency room. Well I received the bill in the mail, actually two bills. One for $5,634 and the other for doc for $513.71. Both companies agreed to cut bill in half the first time I called but said they could do no more. Centura rep and supervisor were extremely unhelpful, only pushed for payment, and had an attitude when I tried to explain that I think I there may be some misunderstanding. It's sad that medical companies try to gouge people at a time of stress and worry. Also that we dont have many other options on weekends, and evenings.
Over the past several years, we ve used St. Francis for various family needs and they have always been good. We are blessed to have a caring hospital servicing our community!
I went into St Francis ER this past Saturday at 3 pm in severe flank pain. I was triaged and IV d within 10 minutes. I then sat in another waiting room still in pain for two hours. It was getting more crowded there and we were told that all the beds were full. One woman in this waiting area was having chest pains, another poor lady had a bad migraine, and still another was so sick she was bending over in her wheelchair. Basically we were ignored.
After two hours of waiting in this back room area I approached the front desk in a wheelchair to ask how much longer it was going to be. I was told that they were very busy and that they had no beds and therefore I would just have to wait and go back to the waiting room. I asked someone if there was a recliner or a gurney because I was very uncomfortable and in severe pain. I was told, no, just go back to your waiting area . I then told my boyfriend to forget about it that I will go over to Penrose Main and I heard a nurse running over to me saying, I ll call the police if you go out of here without me being able to take out the IV . She threatened me for no reason. I never said I was not going to let her take out the IV, although I was headed to the door, it was a statement that I m in desperate pain and need action immediately. And then she told me she was going to call security on me if I was going to continue to make a fuss. I was then in tears pleading for a solution. To please help me.
As I proceeded to go back to that waiting area The same nurse said to me, I ll see what I can do. Go to to the waiting area and I ll meet you there . A few minutes later she comes in with a little bottle in her hand and some sort of needle device and with a peeved look on her face she says to me, You re lucky there is a Compassionate Doctor tonight who agreed to give you some morphine to decrease your pain . By the way, they finally took a cat scan 3-4 hours after arrival and I was diagnosed with a Kidney Stone.
I have never received such inhumane, insensitive, and rude treatment in my life. The clerk at the front ER desk seemed flabbergasted at the way the two nurses were talking to me. There were a few others in the wait area where I was staying that were also beeing treated very poorly and said they also will put in a complaint. This all occurred on Saturday, January 6th, 2018 between the hours of 3-6 pm. I have plenty of witnesses. I never received any apology from the nurse, however, to be fair I was treated very kindly once I was in the exam room.
While I was in the exam room my boyfriend was reading a paper on the wall that said ; We care about our patients and will strive to make you as comfortable as we can through the ER process. To address your pain quickly . (Not Verbatim) but my boyfriend took a picture and I will repost the mission statement upon receipt.
And to put icing on the cake, the Registra was almost the first person to come in to the exam room for demographics and insurance information and requested a $75 copayment due immediately .
I was in there Jan 9 late at night and it was such a long wait. I waited 2 hours before being seen, no biggie, it was busy, but even when I finally got a room I was in there for 4.5 hrs! I had a couple tests done and they said each would take an hour so I expected to be maybe 2.5hrs but it was wayyy too long. The only part I loved and appreciated soooooooo much was Cat. I'm pregnant for the first time and she wrote down all these suggestions and tips to go about it. She NEEDS to be acknowledged for going above and beyond!! What was even more impressive was when I asked her how long she's been there and she said only 2 months! What an amazing asset she is to your staff!!!! :)
This place doesn't deserve any stars!!!! I've been here multiple times and every time the wait time are hours in the ER. The doctors don't seem to care at all, they don't listen and give meds I was allergic too have me an anxiety attack and then had to give me more meds to calm me down. Worst experience ever I have never heard a good thing about this place. What ever you do, do not go here!!!!!!!!
Waiting 2 hours now while friend is doubled over in pain. No pain meds offered and just being told to wait Meanwhile pain is so bad for my friend she can't straighten up. I'm not seeing the benefit of coming to an EMERGENCY room. Considering leaving here and going to another hospital!
The old ER was better , there new ER treats everyone like they are criminals going through security and metal detectors and on top of that if you have a EMERGENCY you have to wait in line until everyone takes everything out of there pockets and purses to make the matters worse , then when we get to the front desk a rude white girl at the front taking her time to check you in there is no way I am using this ER again at least at UC health they are more friendly and organized. What a shame .
Rude non medical employees. They sure don't seem to care!. If you have an emergency, go somewhere they actually care or plan on being there for 4 plus hours before you are seen by a doctor. Be prepared to wait,be called back to get vitals,and don't bother wasting your breath tell that "provider" how you're feeling, they aren't even listening. then back to the waiting room then back to get blood work,then back to the waiting room and after a few hours they might have a clean exam room (you'll probably have to wait an hour for that). But they do seem to care in that area. Sooo. JUST GO SOME WHERE ELSE TO GET TREATMENT!
worst hospital if you are an addict. there is an opioids epidemic and they stick me in a room with severe withdraws and check on me once. Water is what I received, that's it. Then they sent me home (my ticket) and I have had a seizure. I wouldn't send my dying mother there. Complete BS that this place is standing. If you are an addict drink water and sleep. That's much better treatment you will get than going here and admitting you have a problem. the 'doctor's' there don't care and they don't understand.
I absolutely do NOT recommend st francis medical center especially their emergency room!!!! Ive been in significant pain since my surgery in march that I had there. Ive gone in multiple times for this same pain that I am still experiencing daily. My nurse yesterday dropped my IV on the floor and still connected to my IV sight without wiping it off. They left both of my side rails up, and the nurse sighed loudly outside my room when I used my call light ONCE to use the restroom. It was not busy by any means. My Dr was Matthew Drew who was the worst Ive had yet. He does not care about his patient or helping them. They care so little that my discharge paperwork did not even have my correct vitals on it as I had extremely high blood pressure due to the pain I was in, even when leaving I was in significant pain and could not drive myself home. No one told me I had liver damage from my surgery that they saw on my CT scan. I found out through my patient portal. They literally dont care. GO TO A DIFFERENT HOSPITAL!!!!
Who likes spending time at a hospital? Wait wait wait. No one's In a hurry to get the job done! And smile, not available, kindness, what's that? Guess you can say not really happy ! Appointment why? Now 45 minutes late , If I showed up this late I'd be made to reschedule the appointment ....again , no concern. fasting diabetic great combination and no end in sight
I have to say, EVERY SINGLE TIME you go to this hospital, they WILL give you and "additional bill" or "deductible" beyond what your insurance company will pay. It does not matter what is your insurance, medicare, Tricare, they just throw on an additional bill of hundreds or thousands. This has happened to several of my family members with very good insurance. Go there... it will cost you a couple of hundred dollars.
Dirty, unprofessional, lack of adequate medical staff, way too many problems to count. Horrible experience, save yourself the nightmare and go a few miles to Memorial hospital instead.
I was incredibly impressed with this hospital. Laura, the nurse took such wonderful care of me when I was in pain. I can't say enough about the kind,compassionate high quality care I received. Definitely a top hospital all around with the best nurses.
My experience for an outpatient hernia repair was outstanding. Professional and courteous.
Healthcare is tough business. I m sure they don t deserve all the negative reviews. Unfortunately, serving people during periods of high anxiety and stress can lead to vocal frustration and and anger.
I don't recommend this hospital to know one a nurse named shea kicked us out the hospital after being there 5 hours and didnt get and medical attention at all and got mad because other people left because the wait was so long mind u my boyfriend took the ambulance and was sat in the lobby to wait on medical assistance these people are very unprofessional and something need's to be done about it.
