My mom was in there she had a kidney stone and e-c...

My mom was in there she had a kidney stone and e-coli well the first two days were excellent, but after that the care went down hill
My mom is 80 years old she got her pain meds at 5:30 am and didn t get anymore till 9:30 pm when I was there. She also didn t get a shower! I ordered her food for her but no one noticed she didn t eat for two days. My question is are they understaffed, or just don t care?