Deanna Wenner Review of Penrose St. Francis Medical Ce...
I cannot express enough how unprofessional, rude a...
I cannot express enough how unprofessional, rude and just pure lack of caring this hospital is. I ended up in the ER the end of November 2017 with what the Urgent Care thought was Appendicitis. We waited over 20 minutes to go back and get blood drawn, urine sample, blood pressure and history. Still in extreme pain!!! Then we were sent back to a very full waiting room. We waited an 1 1/2 to then be taken back to a bed. Still in extreme pain. Another wait of 1/2 hour to be seen by a doctor for 5 minutes to say we are going to do a cat scan. Waited another 1/2 hour to be wheeled back for the cat scan. After the cat scan another wait for the doctor to come back and tell me the results. Still in pain. After about another 1/2 hour the results came back as they couldn't even see my Appendix and asked if I was still in pain..... Uhhhh yeah!!!!! At that point they gave me a shot and let me wait there as the doctor said he was going to double check the cat scan to see if there was anything else that could cause the pain. He never showed back up. I was literally just ticked off at that point and just told them I'm going home after 45 minutes of waiting. They sent me home with antibiotics... lol I just shook my head Antibiotics for what???!!!! About a week later I get a bill from the hospital for over $10,000, a bill from the physician for over $700, bill from the radiologist for over $300 and finally a bill from the lab for about $46.00. I have tried numerous times to contact the financial assistance lady (leaving messages) to resolve the bill with the hospital with no return call. I have left probably over 20 messages! I have paid all other bills and am trying to be responsible to get this resolved as I do not want this affecting my credit but to tell the truth I'm ready to take this up legally because I'm just fed up. Please beware of this hospital.
Comments: