Crap, my experience left me more upset and disfunctional, staff is rude, judgmental, and complete jerks, take more pills down says big pharma donation MFS, DO NOT ATTEMPT to save yourself or your children with this stupid place!
PLEASE IF YOU CARE ABOUT YOUR FAMILY MEMBER, CHOOSE ANOTHER FACILITY!!! Was admitted to hospital a month ago. Staff was ok except for the psych doctor's. You could immediately tell they are only in it for a paycheck. They make you feel like cattle. Uninterested in what is actually going on with you. Just want to give you drugs and call the next person into the room, which they make the patients do because they just don't care THAT much. Seemed like the staff needed help more than the patients. I'm a disabled vet who was running out of medication. Called several times left several voicemails for Dr. to write script. NO response. Anyway sitting with a bottle of jack Daniels now with extreme anxiety and fighting suicidal ideation. Very unfortunate Please if you care about yourself or a loved one do NOT place them here.
The only reason I am giving them two stars is that the in patient care received was fine as well as the discharge, but after that for outpatient care its been a nightmare not only for the patients but for the parents as well. Told multiple times treatment was authorized and was not or treatment was not needed. Left hand doesn't know what the right hand is doing. Even went back to the facility in person and was told everything was in order. Called insurance and it was not. Called this facility multiple times before anyone had to go to treatment to make sure auth was in place, but always get voice mails and no return calls. Insurance had to get involved as well and same issues always voice mails and no return calls. This facility is hindering the treatment of patients and their care due to lack of communication and/or cooperation with insurance companies. Its like come to outpatient therapy, pray you get an auth and if not good luck paying the huge bill they will send you. Word of advice and I always do this-check with your insurance before attending anything at any facility to protect yourself. We in the meantime are doing that and refusing treatment at this facility if an auth is not in place and have also notified the providers. therapists, etc of this facility of this issue. We are also looking elsewhere for treatment. I have also notified the state as well as I dont think that patients should have to worry about the financial aspects if they are handle properly prior to treatment such as getting an auth in place prior to treatment, the stress due to lack of communication from this facility to the patients and insurance companies, and also the hindering of treatment needed due to these issues and the exhausting means to make sure this facility gets their act together. If your child cannot be an advocate for themselves be one for them, do what you need to do to ensure they are taken care of and get the help they need.
These people do more harm than good.
I went there to enroll into their outpatient program. I set an appointment to be assessed.
In order to receive the "free" assessment, they wanted my insurance information. They would not let me have the appointment without it so I gave it to them. My wife and I waited well over an hour past the scheduled appointment time before we were finally seen. This was on a Saturday, and was a scheduled appointment, and they were NOT busy (we were the only people there).
The receptionist handed my paperwork to the assessor and said we were "walk ins".
Long story short, after answering some vague questions and not being asked any clarifying questions, the assessor placed me on an involuntary hold illegally (Colorado Law has clear and specific criteria that must be met for a 72 hour M1 hold, which I did not meet, and didn't even know about until my Psychologist told me they were holding me illegally).
Over the course of the next 2 days, they lied to me multiple times, "lost" my visitor/communication paperwork multiple times (causing interruptions in my ability to communicate with my psychologist and wife, and see my wife) in retaliation for my non-compliance, attempted to coerce me into taking medications prescribed by a psychiatrist who hadn't even seen or talked to me, attempted to coerce me into signing paperwork agreeing to stay for an extended duration, all non compliance (refusal to take medications, refusal to sign paperwork, threats of lawsuits, citation of Colorado Law as provided by my Psychologist, refusal to answer questions, sarcastic observations, demands to be released, etc) was met with threats of force and/or extended stay beyond the hold.
I was released early from the hold after my Psychologist called the corporate office and explained my situation, and I personally informed a Director who happened to be on site in the cafeteria that I would be bringing legal action.
I was told my Psychologist wanted me to cooperate and stay there (outright fabrication, as she never said this). I was told my Wife wanted me there (another fabrication). I was told by *MULTIPLE* staff I should not have been admitted.
They assured my Psychologist I would be reassessed in the morning. I was, and the individual who did the assessment agreed I should not have been admitted. She required a concurring opinion in order to release me. She went to get the weekend Psychiatrist on duty, and he refused to see me, so I was stuck until Monday.
More lies, more coercion.
Monday morning was when I saw the Director, and within 2 hours of speaking with him I was released, 24 hours early.
Even during the discharge process, there were more lies and coercion, and attempts to get me to sign paperwork agreeing to stay there for an extended duration.
As I was walking off the unit, they demanded a urine sample, saying it was supposed to have been taken when I was admitted, but they forgot. More coercion, they threatened to keep me if I did not provide the sample. I peed in the cup and left.
I requested all of their records in accordance with Colorado law. They provided most, but not all, of my records. Conspicuously missing were the reports for the ~$2,000 worth of blood work/urinalysis I was billed for (oh, did I mention they never actually drew blood from me?). When I contacted them to ask where these were, they said they had no record of performing any lab work or taking any specimens to run labs on.
More than a year after this experience, and I am still suffering PTSD from it which also cost me my job ($120,000 per annum).
They haven't just done this with me, but with many people, especially those with means and/or good insurance. If you're poor, bad/no insurance, or homeless, they can't get you out the door fast enough, regardless of your need. But if you have means, good insurance, etc. beware, they will do everything possible to imprison you for as long as possible.
They prey on the mentally ill, causing more problems than they solve.
A family member of mine was sent here on a 72-hour hold. I didn't sleep a wink once I did research on this place she was being sent to. Her psychiatrist on file, Dr. P, has a concerning criminal record. A former CHILD patient of his killed himself after being prescribed powerful medication by the Dr.! He was also arrested in Florida for driving under the influence and cocaine possession. This is public information how in the world does he still practice??? However, we learned this wasn't the actual psychiatrist she was seeing so we're not sure why he was listed as such. (There was no record of the psychiatrist she was actually seeing, and we couldn't get an explanation for this later.) After her first day, they decided she would stay for an additional period of time and told her if she didn't voluntarily sign consent forms they would place something more powerful than an M2 hold on her that would tarnish her permanent record and force her to stay against her will. THIS IS ILLEGAL! All the reviews about them pulling stunts like this to fluff the insurance bill are TRUE! My family and I were given the run around when trying to speak with management to clarify this threat and get her out of there. We were sent to voicemail, put on hold for hours, hung up on... They were dodging us. We ended up calling her insurance representative for help who then three-way called the facility on a recorded line. Though we still couldn t get any answers, her insurance representative was able to glean there was something fishy going on and filed a complaint on our behalf against the facility. I assume their higher ups must have gotten word about the complaint and phone calls on the recorded line because I received a call from my family members' psychiatrist shortly after. He was evasive about my question whether he threatened to keep her there against her will but in the end, it was obvious this was true. The excuse they use for acting without a patient's consent is due to concern for their safety. But he admitted he didn't believe she was a harm to herself yet believed she need to stay longer for further evaluation. Such BS to pad the insurance bill. After much back and forth, he agreed to release her on the originally intended date. I can't express how much of a nightmare this place is and how much they didn't offer any help to my family member. I truly believe they would have held her longer against her will if her wonderful insurance representative didn't step in to help us. It's scary to have your rights taken away and end up in a situation like this where people can so easily manipulate "the law" to make a profit off of you with no regard for your wellbeing. How are these places not exposed for the criminal activity and misconduct that goes on? Read the review from a former employee, Chelsea Eichler, who confirms this place is corrupt. Since getting my family member out of here we've sought ACTUAL help from REAL professionals. I hope leaving this here will help even one person considering this place.
This place is so unprofessional. I called to set an appointment and they were so rude. This should be a place where people seek mental help. Why are the staff so rude. I can't believe this lady even works there. When I try and seek help I should feel comfortable not treated poorly.
This place saved my daughter's life. She made some really bonehead actions & they helped her do a 180. Everything took time. She is doing amazing 2 years later. Thank you for all that you do for our children.
My son has been admitted twice at this facility and both times there was no contact from the physician treating him until I complained to the patient advocate. There was no family therapy or attempt at reunification prior to discharge. I have requested copies of his medical record three times and still have not received it 3 months later.
I thought some of the technicians at the care of the patients were good. However I felt the medical doctor was absentminded and not thorough in his duties. I felt some patience needed one-on-one counseling which they did not seem to offer. Which was a complete let down. They seem to offer groups, but groups are not for everyoneeveryoneeveryone.myexperiewwwasfailurcomplete shutdown complete shutdown complete c
I recently stayed there and I can without a doubt this was the best place I could have gone. The facility is nice. Food is good and the employees that I interacted with were amazing. I am only speaking for my time there and the people I interacted with.
a family member went there and stayed for 9 days, saw a therapist only twice, had clothing stolen out of their inventory and was denied psych medication that they had been on for 10+ years. they waited 3 days to see a medical doctor and 5 days to see a lawyer.
I have stayed in several hospitals like this and this is one of the better ones. However, if you try to get a hold of someone in billing good luck. I have called four times without a call back. Every time you leave a message with a different person and they NEVER call back. I don t know how they expect someone to pay their bill if they can t get a hold of someone to set up a payment plan. The hospital is good for what it is but the billing department is very very unprofessional
Experiences here were beyond the pale. I went for assistance to relieve unnecessarily prescribed meds.
No one should be incarcerated needlessly in any such facility. In fact, I hope that a substantial inquiry into their staff and medieval medical practices has been done.
Tap my name at the top of this page, and see just what it means to me.
I will never go here ever again. They literally tried to psychically yank one of my piercings out of my ear as an attempt to get it out. WITHOUT GLOVES OR WASHING THEIR HANDS PRIOR. She was also so rude when I began to panic. I believe her name was Kaylee or something. Needless to say, she caused my piercing to tear putting me in immense pain. (Keep in mind this piercing is less than a few months old) After they released me I went straight to my piercer. Luckily for me it was nothing that couldn't be fixed with a some babying. I understand the saftey risk of keeping jewelry while being immited into the hospital but did you seriously have to yank it and cause me to bleed? So unprofessional. If I could give 0 stars I would.
Awful. Lots of lovely staff but they need to throw out the bad apples. Look at these bad reviews corporate!! Dang!
Horrible in 2019 and new management obviously is clueless! Not a treatment facility. Julie Sanford and Vanessa Martinez are outright bullies. One staff member was decent in 14 days. Find help elsewhere
This place is great, the staff actually care about you here! It is really helpful! I am not giving it 5 stars however, because the medication problems I had there. I thought how they treated me about the meds was very unfair and unacceptable. Overall though other than that, it is really a great place!
Very unhappy with how my daughters stay went. Put there on a 72 hr hold, then when that time was up, told she had to sign a voluntary hold paper or they would do another involuntary hold. Then they proceeded to spend the rest of her time there telling her she would get out the next day....then change their minds. It was causing her more stress because she didn't know what was happening, why the days kept changing. I was hoping the day of the family meeting she would get out, but then a nurse told her it might be a couple of more days. Not happy at all with this whole process!!
The worst place to go. I made an appointment and sat there for 40 minutes. When I went to the receptionist they told me they were having technical difficulties and asked if I could come back at 1. What a joke!!
I was ignored half the time . Never got one on one with a therapist . I did not want any meds and they refused to let me leave unless I took some when I was perfectly fine and when I left and went home to shower I noticed I was completely covered in bug bites . Don t go to this place unless you want to get no help and leave with bug bites
DO NOT TAKE YOUR KIDS HERE!!!!!!! They lost my son! I felt like he was being held captive here. We had such a bad experience. My son was not getting our messages. After trying to reach someone for two days and continuously leaning messages for my son we finally got a call from the therapist who said he'd be there at least ten days minimum but she would touch base again Monday (it was Friday) After not hearing from him since he got there at this point I was worried called numerous times was told he was sleeping but yet hadn't been given any meds, sleeping in the middle of the day for that long in the middle of the day just didn't sound right and it wasn't like my son not tip contact us but we had continuously been told he was sleeping or in groups. We drive down there to take my son his first set of clothing and was told he was discharged my son is in fact 18 but this is two hours away from our home or son does not have an eighteen old mentality but we were told he was an adult and that if he didn't want to contact is that wasn't their fault. My son later stated he had not slept on this place, never got our messages and was never told we had been calling. This is only the short version of this story. DO NOT TAKE YOUR KIDS HERE!!!!!! I was a skeptic on here reading reviews also, after the fact and regret it. I should've NEVER allowed my son here.
This has to be one of the best mental health facilities on the planet I know for a fact I know personally part of the staff and she's the most wonderful person I've ever met if it's not the best place on the planet it will be as long as this lady keeps working there
I hurt my wrist and it took 7 hours to get it x-ray'd i had to beg for my results and it took even longer for pain medication. On top of that Dr.Kilerman was awful he didn't listen to anything i said, he focused on one topic versus the big picture and gave me medication that made me feel like I was floating after i told him I had a problem with pills that cause that. I wish I had had a better stay but the thought of being in there makes me have a panic attack they are cruel in the methods that use. The only people who actually acted like they cared were the techs, they didn't treat me or anyone else like we were anything less than human.
Terrible place. Very unprofessional. Tends to make people get worse and not better. No education used in their programs; it is more like a free-for-all holding tank.
All the staff that my family and myself interacted with we're all very rude and unprofessional they were very snappy. They need to hire new staff and change the environment, going to see a loved one especially in a environment like this is the last thing someone needs. We dont need a rude welcoming. They should be embarrassed. I can't imagine how the patients are treated. I guess will find out when my loved one gets relased.
This place let my kid slip through the cracks. We were never contacted in 24 hours of admission like we were told. I called five different times after my daughter was there for more then 48 hours and left multiple messages. It took me going to the hospital and sitting in the lobby until I got answers. Choose another hospital or don't let other hospitals take your loved ones to this hospital
They wouldn't even let me no that my 17 teen year old daughter in hear .
This place acually helped me i like it the staff acually understood unlike clear view that place was horribal this wasnt disny land i was there to work on myself and i got help
An elderly relative in poor physical and mental health was sent here after he attempted suicide. Communication with me and between staff members was terrible. Some of the front desk staff were rude and condescending and weren't able to answer any of my questions about my relative's condition. The facility doctor was rude and condescending when I asked simple questions about his health condition -- terrible bedside manner and I had some serious doubts about his competency as a physician.
Everyone here seemed focused on the simple logistics of keeping my relative from killing himself (no sharp objects!), but no one seemed focused on actual healing (emotional and physical) from this traumatic event.
If you or a loved one end up here, focus on getting out as soon as possible and finding resources elsewhere to begin the real healing process that you will still need when you leave here.
Worst run place ever, always late, and will make stuff up to keep you in longer so they can milk the insurance. They gave me the wrong meds which caused me to become more suicidal. Also terrible medical treatment; I broke my hand and it took over two days before it even got looked at, and then they didn't do anything about it besides telling me to go to the hospital when I got out. All in all, awful experience, 0 out of 5 stars, would not go again
I came for suicidal ideation related to being a victim of domestic abuse. Was not helped, psychiatrist talks to you less than 5 minutes in the HALLWAY. I am 65 and lactose intolerant, they took that info off my diet after 3 days, daying it was more expensive tham mill. The other patients overheard and couldn"t believe they said that! The dietician refused to talk to me about it!!! They nevet woke me up for bteakfast, food was inedible most of the time
Stay Away from this awful place.
I cannot advocate enough for staff at Peak View. I am grateful for those who cared for my wife through some very challenging times. It began with 3 inpatient stays in late 2016 and early 2017 and ongoing treatment since then, to include ECT to help better manage her anxiety and depression that was not letting up.
Today, I am so proud of the hard work she and the staff at Peak View have put forward. It's so rewarding to see my wife smile again and remind me that life is worth living. The resources they provided us saved my marriage and I will forever advocate for those suffering to get help. I hope this review can help someone step forward and ask for help. It's worth it.
The staff was very helpful courteous and professional. They have helped me so much and I'm more stable now. I finally achieved 7 hrs of sleep for the first time in months. Thank you so much and God bless you. I hope I can make Colorado Springs my home for awhile. I have seen such beuty and the place had so much structure and order much much better than Albuquerque mental health. Million thanks .
When a family member needed critical care, Peak View helped so much. Great staff--all were very kind and caring. Lots of staff shift changes so you need to be patient with patient information taking some time to get from therpaist to doctor, etc., but overall really good care. Facility is clean and comfortable.
Not good,have real concerns regarding their continuity of services they provide, given diametrically opposing treatment ideas leaving me concerned about everyones safety....
My husband suffered from PTSD and depression. The nurses and doctors treated him with respect, caring, and dignity. I appreciate especially their attention to his physical needs also. He suffered an attack of gout and he was immediately taken to the hospital. I am so grateful for the staff at this facility. He is doing great now. What a comfort it is to know that there are people out their who care for our veterans and of course others suffering from mental illness. Thank you.
Nice enough mostly, but they don't seem to be adequately skilled to handle complex patients. I had to sic the State on them--could have done so a couple of times more, too. Not actually neglectful, but the team could not focus on more than one problem at a time.
Very unorganized. Brought my child in almost 2 weeks ago for an assessment and referral to the outpatient day program. She was brought in on a Wednesday, and was supposed to start the next Monday. I never recieved a call back after giving an approval to process the insurance. I called three times the week she was supposed to start and no one called me back until late in the week (believe Thursday). Because so much time lapsed, they had to "update" the assessment. We made an appointment for today at 2p. When my daughter and I arrived, no one had an appointment scheduled for us, and it took the front desk over 20 minutes to figure out who we needed to see. Then all the assessment rooms were filled and no one was available for the update. After waiting 45 minutes and no one being able to tell us when we would be seen, we left. Very disappointed. I was hoping to gey my child some help, but this is ridiculous. Going somewhere else.
I was in this place and it felt like all this place cared about was your money instead of your well being. And if you were voluntary staying they make you stay longer. Putting an m1 on you. Happened to me I missed a baby appointment and a my doctor appointment. They almost killed me putting me on a medication that I told them I could not take. The phycatrist lies on my evaluation saying I was suicidual and so on.
DO NOT TRUST ANY REVIEWS HIGHER THAN THREE STARS. THEY ARE FAKES.
They do not care about patients rights or ethics. None of them have any comprehension of philosophy or logical structure, so don't even try to talk to them. Stay quiet. The first thought crime they find you guilty of will ruin your life permanently, since they are under no obligation to provide evidence of their opinions. They will lock you up and deny you a fair evaluation, they will deny you medical care, the staff are rude, ignorant and dismissive.
Their therapy is also entirely focused on forced administration of drugs that are all proven to have permanent side-effects and cause chemical dependency at rates higher than prescription narcotics. You get no say in what drugs you are given and if you don't take the fistfull of ativan they give every patient here they'll hold you longer. You don't even need to have a reason to be placed on a hold, they do that automatically and never cite a genuine reason.
Waited with my child for two hours to be told that we would need an evaluation elsewhere. When we reached the other place, we were informed it could've been done over the phone. Peak View Staff doesn't understand what they can and cannot do. Slower than a hospital, staff seems complacent.
First off, to all the people who give this place a bad rating, it is an intense program and hard to get in contact of a family member....that's only because they are truly trying to help patients with coping skills and getting them on a regular schedule. Certain people can cause harm to a patient and they try their best to make sure harm isn't done to their patients. (If a family member is being abusive to them, they need to make sure what the patients fears are before they allow anyone to communicate with them) I do believe they need Doctors 24/7 to make sure medications can be properly dispensed due to the needs of each patient. It is very crucial to get your usual meds-at night and for pain management. Or If a patient can prove their RXs via photos of their RX bottles when they check in and have that be a standing order until the both medical and psych doc can see the patient, then that would be fair in my opinion. It was very unpleasant arriving there at night when no doctor was available to prescribe medication for sleep or pain. I literally felt like I was dying after being discharged from the ER (both Memorial and Penrose Hospitals).....ERs suck BIG time when it comes to mental health issues. They treated me very poorly.....but when I arrived at Peak View and finally was able to speak to both types of doctors I was finally given adequate cate. I got more good than bad out of it. Mental Health is a thin line when it comes to treatment....it all depends on the patient-the individual they are treating. Not everyone is the same. They acknowledge that. Communication is a key part to getting better and being able to get discharged. I have a medical health backround as well....however my own health got in the way and I am now disabled. Peak View hadany types of activities to help people cope and understand their issues and figure out what their needs were. I can see both points of view: The Patients and the Staff. Healthcare in all ways is way under staffed....everyone does what they can do....some may come across as not caring or mean....guess what?! Even doctors are human too! Wow! Really??? Yes really people! We ALL go through turmoil in life....sadly certain people bring their issues to work and it ends up in crappy care sometimes....we all forget that everyone is going through something. Some may show it more than others. Yes, it does not mean they need to be mean or mess up patients meds etc. But they are doing their best to treat patients. When I was there, I knew of some homeless patients that were being treated....they helped them for as long as they needed. I did not see any unfairness...as in health insurance fraud....but that was jus my experience. I try my best to keep an open mind; know that no one is perfect. At least this place gives out pain medication when a patient has a legitimate prescription or need. I have been in Cedar Springs once and I never got help with my pain there....at least Peak View cares enough to help patients out with their pain when it's truly needed. And I'm sorry....but pain meds are NOT bad when taken properly. If someone abuses those types of meds; it's their own fault and no one else's. Why can't people get that?!?!? Now people like me suffer because of other people's stupidity. All in all I give this place 4 stars. I had great people taking care of me in this facility. Yes, their were some that could work on their bedside manner etc. And I'm sorry....but the food is absolutely HORRIBLE!!!! But at least they offer food. Lol! You all need to look at the bright side of things for once. Stop being so minimally minded....be patient....keep love in your heart....listen....learn....life is too short to always look at the negative in life. Peak Viee is most definitely better than Cedar Springs. And most definitely way better than any mental hospital used to be way back in the day. I do respect everyone's views of this place, I'm only saying to keep an open mind....try your best to be in everyone's shoes.....maybe I'm more understanding than most.
Nurse Karen on unit 300 shows great interest in increasing patient engagement. Thank you!
I have the same problems with this facility as most of the other reviews I've read. Do not deal with this place. Go somewhere else. They are highly unorganized, they hold nearly everyone too long just to obtain insurance money, and overall the staff treats patients and their family/friends terribly. I'd give zero stars if it'd let me.
I work at this facility and truly enjoy working here. My colleagues are all very compassionate and hard working individuals. I have been in the mental health industry for over a decade and this is by far the best facility I've been in.
Called to ask a simple question and got hung up on!
Oh my God! I just got out of there an hour and 1/2 ago... And although I was volunteer for evaluation for nothing more than taking my narcotics to a local fire department because I was afraid of sleep walking and possibly taking my narcotics after taking 3 new sleeping pills. I told FD and agreed to 'talk with someone'... 4 1/2 days later I was finally released on a 72 hour mandatory hold. Dr P was as horrible as all other posts suggest. He wasn't going to release me for another 2 days. I finally got released after I said I was going to the VA and report the milking of them 'just to keep warm bodies in their beds. He is a a brown nose to the institution more than he is a help to patients. They really do feign medical help in any kind of real long lasting help to those truly in need. Do Not Expect Real Diagnosis or Real Help For Yourself or a Loved One!ABSOLUTELY A DESPICABLE SUPPOSED INSTITUTION... only out to milk insurance from people in real need. My first 3 days I was in a zombie state due to their inability to give me medications I have been on for over 10 years.
My son (he is a minor) was placed at peak view by his therapist and due to suicidal thoughts they were required by law to keep him 72 hours. Everyday he was in the the facility (ended up being there 6 days) I received at least 2-3 calls a day to keep me updated. All of the nurses were so nice to both me and my son - he said they were great there. The only reason I rated a 4 instead of 5 was because the gal at the front desk was always extremely rude and unprofessional. But my son is still battling depression and always says he would be willing to stay at peak view anytime.
"At Peak View, we treat substance use disorder and addiction by treating the whole person. Our medically-monitored program uses evidence-based approaches along with the Hazeldon/Betty Ford COR-12 Program for Opioid Dependence." A direct quote from your website! It takes alot of courage for someone to seek help for substance abuse. I went to peakview to get help. During my assessment the person interviewing me proceeded to tell me they have an opioid abuse treatment program but don't have treatment for heroin abuse. Then when I told her heroin is infact an opioid she told me it wasn't.... I dont have a medical degree but it definitely is. Then she told me to wait in the waiting room she had to talk to her boss. She came out and said "oh sorry it is an opioid but we cant help you. Heres a number to an outpatient facility." Why on earth would you state on your website you do treat people with opioid abuse issues when you don't and clearly your staff doesn't even know what an opioid is! People do not seek treatment here. There staff is clearly incompetent and lazy. They arent intrested in helping you. I was actually a patient here a year ago for mental health and when I was there I was the only one that was intrested in my treatment plan. I actually came up with it. I should have known better but my insurance is the reason I tried coming back. Big mistake. If I could give this place 0 stars I would. STAY AWAY!
Did not help at all felt more like a prison than a hospital most of the time, I also went in the middle of the school year which ruined my grades even with all the "homework" they made us do, my school said none of the assignments the sent out ever came back
After completing an intake assessment, I was contacted after two days by the Outpatient Director and told to come in the following day. When I said I couldn't come in until the following Monday (which I had said during my assessment), she has ignored all my phone calls and e-mail. I've been in limbo to enter this program now for 13 days.
i went here twice. absolutely horrible and so much more depressing
If I could give a negative star I would. DO NOT bring your child/adolescent here. The counselors there will tell your child what they want to hear, put stuff in their head and make things worse at home. If you want your child to run away, then bring them here. They will keep info from you even when the adolescent is marked as a run away. Avoid the outpatient PHP program, it s a joke and will not help at all. I think the state needs to take a hard look at the staff there.
I have been there twice in two years. This is the BEST place in town, for adults/seniors. They treat you with respect and feed you well. They take a holistic approach to look at all your problems. They don't force anything on you. They WILL help you. They really care.
It was a wonderful and healing experience both times. The only reason I had to go back was because I did not obey the instructions for me.
This is posted on my mom's computer. Thank you, Judith White
A relative of ours was here and it was the worst experiece we have ever had with health care. They did not write down his medications correctly, and therefore, he received three times the dose he was supposed to receive, he was wearing someone else's pants for almost a week because they lost his clothes we brought in for him, the one person who was on his do not contact list called in and got all of his information including medications and treatment information, they never got his visitor list correct so it was a huge hassel every time we went to visit him. And contact patient advocate? I did that, left numerous messages and never heard back. If I could give this place 0 stars I would. Never ever ever take someone you care about here. And in regards to the reply about contacting Dan? I left 3 messages within a 10 day time span and heard nothing back. These people just don't care
I was there for like almost a week and they where good to me for most of the time. The last night I was there they said that I could not have an ice pack for my shoulder that has been hurting me for a long time. They also lost my clothes that I had.
Do not send anyone you love to this place! They lied to us repeatedly.. they try to keep people there fir the money. There is no real help given..
If I could put a negative star I would. I took my 12 year old there for evaluation and the front desk person was too focused on her phone to care to see why we were waiting over an hour for a person who I was told 4 times was on their way up. We left after over an hour with zero information because her phone was more important. Then I got a phone call from the facility saying your weren t waiting that long, people normally wait for hours; we are very busy we had a scheduled appointment. the staff we saw looked miserable and unapproachable so much so that my child did not feel comfortable there. This place should be ashamed of themselves and seems like they need to clean house starting with the front desk girl because she was useless.
Tried to get me to stay here against my will after my M-1 hold was up. Furthermore, they "lost" my bag-sealed engagement ring and diamond enhancer after saying that I wasn't allowed to wear it. There is still an investigation going on for this, and I am highly upset that it has not been found. Please do not send your child here, or go here yourself.
peakviewbh.com