I have been a very satisfied Cadillac owner for 25 years with what I thought was the best dealership in the DFW Metroplex until May 3rd, when I purchased a Park Place Lexus. What a tremendous experience it has been! After my CTS was totaled, I started researching cars through Consumers Report and decided to test drive a 2014 CTS and a Lexus ES 350 with my previous dealership. The ES won hands down and was less expensive than the CTS. Getting a comparison quote from Park Place was a very good decision. From the gracious young receptionists, to Nicole Roshto (financial services manager), to Chelsea Fluegel (tech specialist) and to Don Mitchell (sales consultant), I received exemplary service. Park Place is a truly customer friendly dealership. Don Mitchell was very professional, knowledgeable, detailed oriented, honest, patient and not high pressured. Don exudes integrity, kindness and trustworthiness. After agreeing to a purchase price over the phone, the next day Don had added one item to a package at no cost to me the the other dealer had in their package. He also offered to drive to the leasing company so that I might return my rental car and provide a loaner to me until my Lexus was available. This was service beyond anything I had ever experienced! Buying my ES from Don was like buying a car from a close trusted friend. He made me feel as though I was one of his most important clients, as I am sure others have had the same feeling. When I walked into Park Place I was there to comparison shop, when I left I knew I was going to buy my Lexus from Don and Park Place. My sincere thanks to Park Place Lexus and Don Mitchell for the kindness shown to me and the excellent service extended to me.
