Park Place Lexus Reviews

My sales team, Tristan Capehart and Jason Huber, were phenomenal from start to finish! I have never had a better car buying experience. They were both very professional, knowledgeable, patient, kind and attentive. They truly went above and beyond and I can't say enough good things about them or the Park Place Lexus dealership in Plano. My first offer was accepted with no back and forth haggling. If you're looking for a Lexus, definitely check out Park Place Lexus in Plano! I live near Rockwall, TX and it was absolutely worth the drive!

I have a new lexus less than two months old but yesterday had a flat tire from a nail. I called the lexus service dept and asked if I have any kind of new car coverage and she said she cant tell until it is looked at by a technician. I requested her to ask the technician and she came back and told me that I should bring the car in. So I drove about two hours in the morning rush hour and went to the service dept. Before I got out of the car a lady came and said that I have to pay for a new tire($370) I said no and went back to discount tires and got the same tire for $225. What they could have told me over the phone, took my 3 hours time for nothing. Hope they hire some one in the service dept who knows some thing about service

Locked in lot while car shopping on Saturday of Easter weekend. No emergency contact information. Looks like I will miss church service on Easter. Sad and disappointed. Praying gates will open this morning.

I was extremely pleased with my experience at Park Place Lexus, and I highly recommend Jimmy Bryan. I visited 4 different manufacturers, and my experience with Jimmy was the only one I enjoyed. He listened to me explain what I was looking for, and he identified a model and payment that was within my target. He was enjoyable, polite, attentive, and thorough - and as a result, I was happy to buy my new car from him at Park Place.

Great experience, very service orientated, salesman made buying a car a pleasant experience

My first experience (don't know that guy's name) was not as great as my second. Jason went above and beyond to help me out in getting my car serviced. The only thing that bothers me is that my Patagonia jacket was not returned with my car. It just disappeared. Hm....

We received outstanding service from the people at Park Place Lexus in Plano. We demoed 2 RX350, 2016 before making our decision. There was never any rush. All appointments have been on time. Every department has been courteous. This is the 3rd car I have purchased from Park Place and the experience has always been outstanding.

My first buying experiance at Park Place Lexus was flawless. These guys really pride themselves on good customer service. (Hard to come by nowadays) I feel I got a good deal on a great car. Love my 2015 IS 350. Joe Quenet is a class act, I hope to buy more cars from him in the future. Had a small problem and it was taken care of quickly and without question. Sales managers Richard and Ryan are also great. It's a big dealer (the biggest) but well run. You will be taken care of!

I recently purchased a pre-owned IS 250 from Roger Burton. Roger was so helpful, attentive and easy to work with; everything he promised was delivered. The entire process - from initial contact to financing to vehicle delivery - was seamless. I must say, I was not looking forward to the car-buying process, but Roger and Park Place were excellent and greatly exceeded my expectations. I have already recommended him to several friends who have commented on how much they love my new car!

My husband & I purchased a vehicle over 30 days ago. We still don't have access to our online portal. I have called Lexus Financial and they are not able to find us in their system. Ot seems as we never purchased the car, however when I asked about giving it back they states legally I can't. We were offered the 90 day no payment option, but never told that it is a deferral and now our contract is extended 3 more months. In addition, when we bought the car, we were not informed about the vehicle features. The salesperson did not even know that we could use the key to start the vehicle. I had to read the manual to get all this information. It is very upsetting that this happened. I thought going through Lexus, it would be an amazing experience. It was not. If I could give the vehicle back, I would. Never will I purchase a vehicle through this location again.

Great people to deal with. Very professional. No nonsense tactics or sales pitches. Ask for Gabriel Delgado. The cars speak for themselves. This is my second purchase with Park Place and wth Gabe.

This place is Awesome. Had key fob added to my Lexus. The service staff is professional , Omar took the time to explain and tell me cost. During my wait I talk to a sales person Jason. He was very friendly and informative. This dealership sets the standard. That bar is very high! I will be buying my next car from this place! Perfect experience.

Robert Strum and the entire staff at Park Place were friendly, helpful and professional in their dealings with me. I had visited them before this sale to see their selection of vehicles and there was NO pressure to buy at that time and was a major factor in going back to them for the purchase. Dealings were fair, respectful (no making you feel like they have all the power and you have none), and very straight forward (no running to a sales manager for approvals, no intense haggling although a little is to be expected). Based on my research, I felt I got a great deal (although it IS the end of the model year). The purchase itself was done very professionally, although it took longer than I would have liked, nearly an hour and a half, to get all the paperwork prepared for me to sign.

I haven't taken the car in for any service, only 3 weeks old, so can't comment on their service but a friend raves about how they take care of her and her car, so I'm expecting the same service when I do take it in.

If you are in the market for a Lexus I would highly recommend you check out Park Place Lexus in Plano, Tx and see for yourself how they treat customers, you won't be dissapointed.

Very nice people and gave my aunt a very good price on new car

I leased a Lexus in 2016 from the park place in Plano tx. I was working with Victor and we agreed on 24 months/15,000 miles a year. Victor came to my job and asked me to sign the papers. I signed the lease agreement without looking at it. I trusted him. I never thought that he would trick me and put in the lease agreement something else. Two months before my 24 months lease was up, I went and leased a different car and I sent Lexus financial the check for the last 2 months and called them to let them know I am going to drop off the car to the dealer. That s when I found out that my lease wasn t what we agreed on- it was 27 months/12,000 miles a year. So I still have 5 months left and I am already over on my miles. I called every Lexus customer service to ask for help and no one helped me. I called the general manger of the Plano Park Place dealer and he never called me back. I had to park the car in the garage for 3 months and make payments on it and on the other car I leased. Finally, I returned the Lexus and I got a bill for $1349 to pay for the extra miles and charges of excessive wear and use. They told me I need to change my tires because it wasn t with their standard wear. I know you guys will tell me it s my fault for not reading the lease agreement. I will say, you guys are right, I thought we re supposed to trust your sales people when we give them all of our information like our social security number. I will never trust them ever again and I will never buy or lease a Lexus because they don t care about their customers. I am going to tell my story to everyone I know and make sure my story is on every media website. Victor tricked me and lied to me to sell this car to make his Commission.

Well, when I purchased the pre-owned car in June, I raved about my experience with Park Place. Super smooth transaction process, no pressure sales, friendly staff from top to bottom. Service experience just as smooth and pleasant. HOWEVER, it has all fallen apart as we are now 3 months into ownership and I have yet to receive the tag I paid for!! After receiving a 2nd temporary tag that is expiring tomorrow, I have now left 2 messages for my sales associate, which have gone unanswered. After calling today, I'm told they will have him call me. REALLY? I can walk up to the tag office today and get a tag, so what exactly is Park Place up to that it takes 3 months to get a tag? Service after the sale is just as important as the sale and clearly Park Place has missed this!! Not happy!!!

The experience was really really pleaset. My sales person, Erin, was amazing, well informed and owned the entire buying process. So when I walked in to the time I left she never once handed me off to anyone. To me that made the experience so much more enjoyable since I was NOT handed over to others to try to sell me again and again.

In addition, when we were going through the buying process we discussed all aspects of the vechile, to include maintence. I mentioned some of our past positive experiences with other dealerships. Based on our needs she immediately walked me over to the Servide Desk, and introduced me to AJ, as the future Service Rep. Erin definitely shows that she is not interested in selling you the current car you are looking for, but all cars you plan to purchase in the future.

Thank you again Erin!

Jimmy Bryan was quick to offer help with all my many questions, & he gave guidance in areas that I was not even aware that I should consider. He was awesome to work with, and gave me confidence in this very significant purchase! He was cheerfully available to meet with me multiple times. Furthermore, ALL the other Park Place employees I encountered were competent, professional, and helpful...... especially so with the financial specialist who helped get all the final papers signed. Bryan Smith (the tech. specialist) was and continues to be incredibly helpful, as well!!

We bought our first Lexus from Brian Safianow about 12 years ago. Four vehicles later we couldn't be happier with our purchase experiences. Park Place is a first class Dealership and Brian represents his company well. We are always treated with respect and our needs have always been met. It has never been stressful or confusing as some of our experiences with other dealers had been. Looking forward to working with PP and Brian in the future.

We bought our first Lexus from Park Place in 1993. Park Place is by far the most professional auto dealership we have worked with and they have a terrific reputation in the DFW area. While Lexus is the Ritz-Carlton/Nordstroms of auto dealerships, Park Place is one of the finest Lexus dealerships in the country.

Lexus makes such an outstanding automobile that I have had excellent luck with buying used low mileage vehicles and driving them for several years. They are incredibly reliable and hold up very well even at high mileage.

I started looking for a used Lexus LX in October of last year. For some time I simply looked at the online sites. At some point I realized that LXs that are low mileage and in great shape frequently sell the first day they are on the market. I missed several opportunities even though I called the first day the LX came on the market. After researching on the internet I found that they are in tremendously high demand. I decided I needed to make contact with several Lexus dealerships and have them keep an eye out for me for a vehicle that matched what I was looking for.

At any dealership, your salesperson is going to determine the type of experience you have. I visited Park Place and met Stanley Kovach. Stanley is the precise type of sales person I was looking for. While all Park Place personnel are a pleasant experience, Stanley really works with his clients. He listens very well and ensures he understands what you are looking for then he genuinely makes the effort to find it for you. When one comes available that fits your criteria he is simply faster at contacting you than other sales people. This wasn't the first vehicle that came available where I was the first customer to see it. Stanley does not push his clients in ways that make them uncomfortable and while this is a sales trademark at Lexus, Stanley stands out. During my search, I called/visited every high-end auto dealership within 250 miles of Dallas and told them what I was looking for. Of all of the sales people I talked to, including sales people at other Lexus dealerships, Stanley was by far the most pleasant and helpful.

Today I bought a used Lexus LX with 20,000 miles on it. It looks like it just came off the new car show room floor. Any used vehicle in this shape are difficult to find, much less a used LX. I credit Stanley with making sure we got the first look at it. I also credit Park Place for recognizing the potential in Stanley and for hiring him.

If you are in the market for a used Lexus, call Stanley Kovach at Park Place Lexus. He is likeable, easy going, reliable and you can count on him to follow-up on his commitments.

Gabriel Delgado and our entire Lexus experience was amazing. From the first encounter with Gabriel, to the test drive to the final purchase the team was professional, courteous, knowledgable, and efficient. Could not be more happy with the service and the quality of Lexus dealership @ Park Place Plano!

Would like to thank Paul Kim for an outstanding job. He worked with us throughout the process. We would recommend him to anyone looking to buy a car from Park Place Lexas Plano.
Great job Paul!!
Kevin Shevlin

It was a wonderful experience. From the start to the end of the purchase time was great. Each step was explained nicely. Daniel Moore was my sales Manager. He is very experienced and he performed excellent customer service . I strongly recommend him and Park Place Lexus, Plano to any body.
Peter

Had a great experience shopping for a used car with Herb. Fast easy, and non pressure atmosphere. They were very considerate of my time and what I was looking for... would definitely do it again. Thanks!

Park Place Lexus is the most accommodating Dealer we worked with through the new car purchase. They do their best ensure that you get the car you want!

Tristan made the car buying experience a very good one. He was professional, kind, and able to address all my questions and requests. He was extremely helpful and seemed to go above and beyond. I left feeling better just having met Tristan.

The car is exactly what I expected but the salesman Tristan was far greater than I have ever encountered with the several other cars (including 2 other Lexus vehicles) that I have purchased. I highly recommend Parkplace Lexus and Tristan. The quality of the product and integrity of this young man combine for an unparalleled, extraordinary car buying experience.

Wonderful car buying experience, you can t go wrong with Lexus, but Douglas at Park Place Plano made it an even better experience! If you want excellent service and a no nonsense car buying experience, go visit Douglas, you will be happy you did!

Great experience at park place with Ariel Hodge. I traded in my old car and bought a certified preowned. She helped me through the process patiently. Nice experience overall!

Craig Williams was excellent. He was one of the best sales experts I have worked with.

We had a great experience with Park Place Lexus Plano. They provided excellent service while buying new vehicle. John Pak and Sergio Caballero were very knowledgeable and cooperative.

I have been a loyal customer with park place Lexus Plano, Texas from the day I owned my Lexus. I have service my car there every time my car requires maintance or any checks to say the least. The service advisor I normally work with is amazing and I am greatful for Chris. However today (a few moments ago) I came for the scheduled maintaince. Unfortunately Chris is out today and was directed to another service advisor. Men, I have never encountered someone very rude and very mean in his way of talking and handling customers in my entire adult life, to say the least, and frankly I was at point that all I want is pay for the service in advance and never deal with this guy ever again.
I hope other customer will not encounter what I have encountered today. That's really not worth at all and I will be heading to Sewell Lexus going forward.

Everything great except price. You got me again Robert Gabriel, and Mark, were great. An almost very enjoyable event. Mike Garton

Such an amazing experience today. Nigel continues to be the best Lexus service professional I ve worked with over nearly 4 years of ownership. He made sure my PDR warranty claim was not only completed perfectly, but he had it done before I finished with sales! Tristan helped me above and beyond with converting my lease to a purchase. Proud owner of my NX today. Thanks Nigel and Tristan!

Very nice facility. Very friendly professional people. Mr. Chris Kim was awesome and made my car buying experience very smooth and stress free. I would go back there for sure if I want to lease or own another Lexus in the future.

Here is my "park place Experience".. First off I have worked in the auto industry for over 8 years and NEVER seen anything like this. Unfortunately it makes sense why people are scared of dealerships, its because of people like Tony C. at park place Lexus who put a bad rep on the industry workers.
I purchased a battery from park place Lexus (07/18) for my wife's 2014 Lexus GS350 F-Sport which included a 2 year warranty (I have the receipt for it and there is a sticker on the battery). I installed it myself since I worked at a shop. Last week her car would not start and cut off while driving. I noticed near the battery where the cable connects was loose. The next day was my day off so I decided to take it to my local Lexus dealership and just get it taken care of thinking they can do a battery test and fix anything if needed.
My friend and I pull into the service drive of park place Lexus for the very first time and it was a sad experience. We were told to wait in the car for a service advisor and then Tony comes to my window to ask "whats going on". Halfway into answering him he cuts me off and said "Its for sure not the battery the car wouldn't just cut off like that". Tony is in sales and just trying to line me up for a bigger service bill but thats the wrong approach. After I mention the cable connection may need to be tightened he said "pop the hood". Realizing it could be the battery/connection he said "come to my office", where it got even worse.
We walk into this nice dealership and thought ok maybe it will get better. Sitting in his office he asks for my vin #, typically a service advisor would already have gotten from the car. Then starts asking for the receipt and tells me that since I installed the battery myself it is no longer under warranty and I should go back and fix it. I was confused as to why he wasn't even trying to help me get it fixed or quote me some services. He kept insisting I need the receipt which I said I can pull up for him since I bought it from their parts department. I asked if I show proof if he can just test the battery he responded with "take it back to whoever put it in and have them fix it". I then realized that since we are NOT WHITE like him and have tattoos that he totally thinks we just stuffed someones Lexus battery into my car to try to get a free one!? His job is to SELL services and the fact that he was asking us to leave was shocking. Im sure if I showed up in my usual suit and tie this would be a different story.
As we are leaving his office I still hadn't got a price for anything so I turn back and asked how much to check my battery since Im already there. Still sitting in his chair he responds "$75". I literally started laughing, not because the price but because if his approach was different I may have been ok with spending a little extra to just get it done on the spot. When I get back to my car it had chalk marking on the window so after going back in to let Tony know he wiped it off and left my window looking nasty (refer to pics).
Now for the good that came out if this experience. I decided to drive to my local Auto Zone. A gentlemen greeted me with a smile and asked how he can help. He walked me out opened the hood and said "looks like the cable is loose, let me tighten that up for you". Then said "ok now that its tight, let me do a quick battery test". He completed a battery test and tightened up the cable under 5 minutes with no charge! The battery tested low and recommended replacing. With no hesitation I agree and purchased a new battery (picture of receipt attached). The head tech comes from the back and said "Lexus batteries are harder to pull out because of a bracket, I got this" and installed the battery in 100 degree weather for free with a smile. Not only did I get REAL CUSTOMER SERVICE, not some fake fancy BS..I also saved on park place's $75 battery test fee and $150 labor to install. So I decided to take the savings and "gift" it to the 2 guys who helped me out as a small thank you.

Be kind, Be respectful and NEVER pre judge!

Daniel Moore was a great person to work with. Very friendly, knowledgeable, listen to my questions and identify clearly what I was looking for. Price deal was amazing. I am very happy with my new car!

It's always a great experience working with Don Wood and Andrew Kirkland. They make buying a car very easy and we appreciate their integrity. They're always courteous and professional and give great advice. I would trust anyone else when buying a Lexus other than Don and Andrew. They make a great team!

One of the best car-purchase experiences I have ever had. I appreciate the manner in which Parker Thomas handled this sale. I am looking forward to a continuing high level of service from this dealership in the future.

We ve owned five Lexus SUV s. We ve loved every one of them. There s no better ride than a Lexus! Park Place is a beautiful place to do business. All the employees are top notch, very professional. We ve never had anything but a satisfying experience.

Our buying process was seamless and enjoyable. The negotiations were straight forward and much effort was given to make sure of our comfort.

Excellent Experience

I purchased a 2014 Lexus ES350 from Anthony Grant in December 2013. The overall experience was terrific. I don't purchase a new vehicle very often as I buy them and keep them, typically for 8+ years, so for me, it's a big event. Anthony was great to work with, knowledgeable, detail oriented and honest. He followed up with me for months until the time was right for me to purchase. Post sale has been very good and I'm taking advantage of the free car washes pretty frequently. Initial service experience at 5K miles was smooth. I really enjoy the customer waiting area, top notch and easy to work from.

Thanks to Anthony & the entire Park Place Lexus staff!
Phil Kirschner
Frisco, TX

I can't say enough great things working with Greg Ebenholtz. I was referred to him from a friend and I am so grateful! From start to finish it was an easy car purchase. There was no hard sale, he listened to what I was looking for, asked questions about what was going on in my life to make sure I got the right car that would last me 5-10 years rather than what I just wanted "right now". He went over recommended extra packages in the end of maintenance care, extended warranty etc and was just telling us about them and letting us know what recommended versus scaring us into purchasing more. I can't say enough about his professionalism and his thoughtfulness. He has a client for Life! If you are there ask for him! He even fit me in when I walked in- but works best with appts because he has regular clients and goes above and beyond and he doesn't want to short change anyone. He makes sure you are taken care of!

I had to buy a card for my wife before deploying to the Middle East for the military the next day. Their service department called my wife 4-5 times a day demanding payment for an inspection fee FOR A TRADE IN. Steer clear of these guys. They don t care about you or your family.

Highly recommend Gabriel Delgado at Park Place Lexus in Plano. Great person to deal with and works hard to earn your business. Gabriel treats you like a person not just a sale!

Had the Best experience with Park Place Lexus for the second time! Special thank you to Stephen Wedderburn! Great customer service and very knowledgable about the product.

Reached out several months ago to inquire about a car. Abbey contacted me and I was not available to proceed due to some issues with my existing lease through a local vendor. I was not hounded with numerous calls and emails. Fast forward 4 months and I reached back out to Abbey who gave my information to Blake Cooper. We coordinated a time to meet and this was the best car shopping and buying experience I have ever had. No haggling or back and forth with manager and finance dept. In at 6:30 and driving off on my new car at 8!!! Thank you to all of Park Place Lexus Plano

Service is excellent. I just thought I loved my 2006 BMW 330i, but my 2015 GS 350 F Sport blows it away with speed, style, luxury and comfort. I've learned you don't own a Lexus...you have a relationship with one.

I was in the market to get a new vehicle for my son. I had been looking for a couple of weeks. I had purchased a new vehicle from Park Place about 4 years ago at Christmas for my wife from Adi Ali. He has been wonderful! He treats me and my family like we are family! It is really nice because I can't stand buying cars. It's a pain in the rear! Adi made the process seamless and easy. My wife really likes Adi and we will most likely purchase more cars from that dealership because of him. He keeps up with my family and what they are doing and always remembers their names. I think that is great. The finance guys were awesome as well. They also made the process very quick and easy. My son is very happy with his vehicle as he will enter college this next year with his new vehicle. Thanks for your help Adi......you are awesome!, The Smiths

Kelli at Park Place Plano has been working with me since February 2020. She has kept in touch with me until the right car came along but was not overbearing at all! Today the perfect car for me came along and she made the purchase painless and easy! I highly suggest you go talk to Kelli if you are interested in a Lexus!! She took great care of me and took a lot of extra measures to keep me safe during the Covid-19 pandemic! Great Job Park Place Plano and Kelli!!! I will keep buying my cars from Park place Plano because of the great service from the sales staff and the service staff!!

Great experience! They treated me respectfully and were very accommodating with my busy schedule. Billy Clark was the best! I highly recommend him if you are looking for a dealership online. He will take good care of you.

Best customer experience, no other dealer in DFW treats you like Lexus Park Place Plano, I bought a vehicle for my daughter, top notch service from David Gilmour.

The best experience ever!!!!! Professional, friendly, efficient!
I am a customer for life! Thank Victor Koleychek very much for taking good care of me!
I am recommending him to all of my friends.

Got my loaner car for my 30k service. Dirty and stinks like smoke. Called the service writer and left a message. No call back.

I went to this dealership just to look and they made me such a good deal on a car I really liked that there was no excuse to wait. They walked me through different pricing options (for road hazard protection, other warranties, etc.) and showed me what my monthly payment would look like at each turn. The sales rep made sure I was taken care of, even when her "job" was done. She often calls me to check in and any questions I have about fancy features I can't remember how to operate are answered by her or their top-notch service department. I'll never buy a car at another dealership thanks to my wonderful experience at Park Place.

My experience was very pleasant. Ken Adkins worked with me and was able to meet my needs and wants in my car purchase.

I love my new car and the purchase process was so easy. Park Place understands the power of customer service. This is my second purchase from them and it won't be my last.

I just purchased my second Lexus IS250 from Park Place Lexus in Plano. Both purchase experiences have been a real pleasure. Everyone at Park Place is very knowledgeable and pleasant to deal with, but there's no high pressure sales pitch. Customer service is definitely their focus, and I find their prices to be very competitive with other dealers in the area. And Park Place continues their great service after you have purchased the car. I recommend this dealer highly to anyone looking to buy a Lexus.

The new car sales department is simply horrible and discriminatory. I bought 2 new cars from here and the sales guy named ken Adkins simply do NOT return my call. I called 3 times and he intentionally ignored me. So I confronted with him today by visiting this place with a manager and he simply lied by saying he called me back. The manager is also NOT helpful, rather than asking the sales guy he simply trying to say it is OK that I didn t get the call, NO apology, their service department is nice, I worked with Kyle and he is simply amazing. By not getting the call back from the sales guy, I have to spend $600 which is NOT acceptable at all, I simply do NOT deserve any respect and I don t get any service because to them, I can t drive Lexus!!! That s what it sounds like, but from Lexus grapevine

Excellent dealership. Really enjoyed working with Darren Wagoner. We would recommend this dealership to our friends and family.

Very nice place, the staffs were very friendly and very helpful. One of the nicest Lexus dealerships in TX.

Great experience as always at Park Place. Great staff.

First Class Service

Until I found Park Place Lexus, visiting an automobile dealership was a chore and a hassle. My impression from years of car buying was that I would be given the run-around, passed from salesperson to "manager," and be given conflicting information. The reason I continue to purchase from Park Place Lexus (my first purchase there was in 1998, and I have now bought 7 cars from them) is that when I step into Park Place Lexus, I feel like I am the most important person there. I am greeting warmly by everyone I see. The receptionist offer me candy, everyone asks if I am being helped. My sales associate greets me as a friend, the general manager sees me from across the room, and comes to ask how I am doing, and remembers where I work and asks how everything is going. You get the idea. There is no pressure to purchase, there are only friendly caring people. The ambiance of the dealership is more like a fine restaurant than an automobile dealership. You do pay a premium for the car you purchase at Park Place Lexus, but you can purchase with confidence, knowing that your service experience on a new vehicle will be exceptional, and that a pre-owned car you purchase will have been given the most rigorous examination possible. Pre-owned vehicles that Park Place Lexus put in their used inventory are exceptional cars. My most recent purchase was a used Lexus LS 460 L. I was shown the complete vehicle history, saw everything they did to the vehicle when it was traded, and when I found the one and only minor blemish on the car, I was assured they would make repairs at their cost to the minor leather damage. Just last week I took the car in for this work, which was completed in a day, looks like new, and I was given a free loan car to drive while my 2007 was repaired. Of course it came back washed and vacuumed as well. If you want a near perfect automobile purchase experience where you will be treated like royalty whether you are buying a new Lexus LS or a pre-owned car, you owe it to yourself to check out Park Place Lexus.

My husband and I decided to buy a Lexus after not owning one for 4 or 5 years.
Kenneth Adkins, our salesman, was wonderful. He was pleasant, professional, knowledgeable and made the experience probably one of the most enjoyable car purchasing experiences we'd ever had (and that's saying a great deal). To top it off,
2 days after we purchased the car, we were driving and realized that we had a low tire. We were close to Park Place so we pulled it and they couldn't have been more
helpful. In no time, the tire was repaired and we were back on the road.
Park Place provided us an incredible customer service experience from beginning
to end.

Aside from the crazy up sale of services and parts, taking a car in to get serviced and receiving it back with a broken side mirror requiring a $705 fix is reason enough for me to not recommend this place. Thanks to the manager for letting us know that the mirrors "wear down over time." Definitely some quality parts being used then.

Some elderly gentlemen was also mad at the time for paying $50 because they replaced a fuse in his car. Yikes...

I'm sure the owners and executive leadership of this business are pretty decent folks. However, like all businesses unfortunate you hire employees who doesn't represent your business at the same level you would always expect as it is with Park Place Lexus-Plano. Beware, Be Careful, Be Alert.

Blake Cooper in New Sales and Greg Delano in Service are the reason I keep coming back to Park Place Lexus. This is my third Lexus lease and after shopping other dealerships (including competing Lexus dealerships) in the area and when we lived in Pittsburgh, PA - there is simply nothing that comes close to the level of professionalism and consideration for their customers than you will receive here. It was a bit different making a new car purchase during a pandemic, but it is apparent that the staff and the facilities take care to ensure safety and cleanliness inside. What I loved most about working with Blake is that he never once pressured us and was patient with all of our requests and desire to drive several different models before we ultimately made the decision to lease our second RX350. Being that WHITE RX350s are like lemmings in West Plano, we were sold immediately when we stumbled upon the rare RX350 in NORI GREEN PEARL... It is gorgeous! Thanks again to Blake and Greg and the rest of the team at Park Place.

Bought a Lexus IS250 F Sport from Wynne Driver and it was a great customer experience! He was patient, polite, and responsive. Definitely an A+ for customer service.

I worked with David G. in the internet sales department and he was great to work with and super responsive to any questions. I would definitely recommend.

If you don't have a Lexus or Mercedes they can be very rude to you about services provided even if you purchased a vehicle from them it doesn't carry any weight!

Top-notch customer service - been driving Cadillac cars for 19 years --- thanks to Kelli H. for her outstanding service!! My ES350 is the BEST!

I will never go here again. My car has two rust spots that lexus is refusing to cover under warranty....my car does not even have 27k miles on it. Car had 9k miles when I bought it a year ago. This is my first and last Lexus.

David Parks is the most unprofessional Salesmen I've ever encountered. In an industry, fairly or unfairly, that has a stereotype of dishonesty, he is the epitome.

Top notch service! Waiting room is so ridiculous. Awesome.

Purchased Lexus 350 from parkplace few years ago , and have been to service center numerous times for minor issues , service specialist have always listened to the problem and have provided a fix for it , have always received loaner car and free car wash , customer service is amazing and show room agents are very professional !! Have loved the experience of owning a Lexus for past 3 years !

If I could GIVE them negative stars, I would in a heartbeat. We bought a preowned, low mileage, RX350 that had been regularly serviced at park place Lexus. Apparently, the original owners ignored recall warnings to fix a cracking dashboard. When we purchased the vehicle, Park Place refused to fix the issue, despite it being a manufacturer s defect. Park Place showed that the vehicle was due for this recall repair but claimed that we were too late to get it fixed through no fault of our own. For a dealership who prides itself on customer service and putting the customer first, we left extremely disappointed. Going forward, we ll be sure to stick with Sewell!!

So grateful for the above and beyond customer service experience by Greg Ebenholtz and Tremayne Standberry. Start to finish the best car buying experience of my life.

Excellent service Martin was awesome, as well as the Technologists and Parts team that helped me out. Very nice service area, show room, and customer waiting areas.

Awesome experience and Darren Wagoner was phenomenal. Quick, easy, and a great price. Nothing more we could ask for.

Tony Acosta was extremely professional and answered all my questions concerning the purchase of my vehicle. I would highly recommend Park Place to anyone thinking of buying a Lexus.

Stay away from this place, all the bad customer service stories are real. Inquired on a car online and went to see the vehicle. The sales person was arrogant, rude and stereotyped. They lost my business. I have purchased many vehicles in the past from Grapevine Park Place and the experience was wonderful, great service. I recommend you go there.

It s pathetic how they are allowed to treat people, and the management does not care.

Impressive facility and a knowledgeable sales staff to help make my purchasing experience a positive one.

Bought a wheel and tire warranty specifically to cover replacement tires, it came time to replace my tires talked to 2 different people on the phone that assured me that was covered made an appointment arrive and am told it is not covered. I am not surprised or upset about a warranty not covering what it is supposed to cover, that s obvious, but to be assured it is covered and drive 3 hours to have a car serviced and be told it isn t covered is downright infuriating

Great experience,Victor was great. This was my 2nd car purchase with him. He always takes time to explain everything and is very professional!