Martin VanBuren

Review of Park Place Lexus

The service experience here can be wonderful or aw...

The service experience here can be wonderful or awful. It depends on who's assigned. My 67 year old mother came back this afternoon with knots in her stomach after feeling pressured and taken advantage of by one of the service agents to spend hundreds of dollars on repairs. Regardless of whether those repairs were totally above board and legitimate, no one, least of all my dear mom who treats everyone with respect, should walk away feeling taken advantage from a dealership that goes out of their way to promote their commitment to excellence over the life of owning one of their vehicles.