Xander Jones

Review of Park Place Lexus

I stopped by Park Place Lexus Plano on 12/21/19 ab...

I stopped by Park Place Lexus Plano on 12/21/19 about an hour before closing. Being mindful of the time and the holidays, I expected to look at a specific car I had in mind and take a test drive but then come back the following week to complete the transaction. Dorothy Robinson was the Sales Experience Manager who assisted me, and she made the process feel more like a friendly conversation than a business transaction. She was extremely personable and we shared quite a few laughs. Before I knew it, about two hours after I arrived, I left in my new 2020 RX 350. Dorothy offered to stay past closing to ensure I could have the car I wanted that night. Not only did she make sure the paperwork was done, but she also quickly communicated with the team who cleans/details to ensure I could drive my car home that night. I am a first time Lexus owner and I literally have nothing but good things to say about my experience with Lexus, Park Place and Dorothy herself! I highly recommend asking for Dorothy. She made me feel like a valued client and not just another tally mark on a score card. And I was in-and-out in no time which is a huge win.