NTTA Review

$3 toll turns into 13. This agency are a bunch of crooks. They don't even send out your toll balance. Then the one time you do get it boom $10 late fee.

Staff was friendly and efficient. I waited in line for 20 minutes (which is expected). When it was my turn it only took two minutes tops to get out of there.

Very little wait. Agent was friendly and very helpful. Help solve the problem and gave us phone numbers to follow up with.

Ok the last two bills I have gotten are a pink bill that says 1st notice of non payment with a $10 fee added. Has this happened to anyone? For both of these bills I did not see the first one that doesn t have the $10 fee.

Fast, friendly service. Couldn't have been happier with the experience.

Even though there were a lot of people looking to take care of business, we were in and out in under 5 minutes.

Dropped one car and got a new tag, in short order. Even got a discount on some money owed for the car we were adding.

Nicely done.

This page is not visible from regular road and they do have direction signs though. People are friendly and organized.

They are worse than the mafia.
Something has to change

I just learned today that if you pay a ZIPCASH Invoice - even when it is erroneously charged - they will not give your money back! Then they blame you for paying the invoice!! OMG!! Its exactly like stealing!!!

Tolls have been increasing just about every 6 months to a year.

Worse customer service. They don't really work with you and they make you wait two days if you want to speak with a supervisor.

Takes 3 months to bill you, gives 25 days to pay. I didn't even live at the same address.

About as fun as the DMV. Their automated phone line is difficult to navigate however, once you finally get to an operator after waiting a while on hold the ones that I've worked with were actually quite pleasant. Pleased with how the NTTA is using my toll funds to continually improve the toll roads around the area.

Scam, horrible customer service! I avoid the tolls like the plague! Download Waze app, assist your fellow drivers w hazards, police and re routes your destination for fastest possible drive wo tolls. I would like to stand together, not use thier roads and show them we have had it w their fees and will no longer supply their company w our hard earned money.

Absolutely the worst customer service.
The don't know and don't care.
After all, what can you do about it.

Realy bad service . Employees trained to cheat costumers . Not correct invoices and billing periods. I feel bad to give them one star.

I just paid $34 to use the tollway on a round trip (less than 10 miles). These "notices" of payment are an absolute joke. The first one I received had a $20 late fee attached to it.

Also, how the hell does this business not have a mobile friendly website?

I've lived in a lot of places but this is the first where it's been a pleasure to go to a toll authority. The people here are alway friendly and professional while trying to get people back on the road as quickly as possible.

The NTTA have no clue about what they are doing. I sold a car a year 3 years ago and they are still charging me tolls that have amounted to $2,800 and rising. I followed all of their request like going to the DMV and buying a title history report that I had to pay for... Then I faxed in the title history 3 separate times and somehow it was never provessed. I then had to drive 2 hours to go into their headquarters and wait for hours to see someone...

Scumbag organization. Their system is designed to have traps and flaws to suck more cash out of you. They do a pretty good iob maintaining roads though.

this is by far the worst over the phone system i have ever seen, it is almost like they don't want their stinking money, i called twice entered my information correctly twice and both times their system freaked out and wouldn't go through, literally one of my worst billing experiences

The lady that helped me was very nice. The 2 others I talked to by phone to try to figure out what's going on were not. That's about all I can say after being charged almost 800 dollars in tolls, that we were originally told were 400 dollars, for what we can tell from the printout, for maybe 60 real dollars of tolls. The rest appear to be "ghost" tolls and late fees. None of the numbers add up. And the months showing where we "used" the tolls the most are missing from the print out. They say they mailed over 30 invoices to us, OVER 2 YEARS, and we have received ZERO. They showed me a print out of the last 1 they mailed and it was for $10.60 - .60 in tolls $10.00 in administration fees. If I owed over $700 why are they sending me an invoice for $10.60? I he various printouts saying all different totals. And none of them add up to the amount or show we actually used the tolls that much. I found out about "owing" this when I went to renew my registration. CRIMINAL. SCAM.

I guess the happy customers are not posting. I went during lunch & had to wait almost 30 seconds to be served. I was treated with friendly, informative service. I don't know what all these complaints are about.

I can quote peer reviewed articles that prove toll roads hamper blacks and hispanics in poverty and thier progress. If you are a minority you should reconsider working here or using a toll road. This is a system that makes money off gerrymandering. They are keeping black and brown low income voters out of wealthier districts. This is blatant gerrymandering and they also block registration for people unable to pay creating chain reactions in poor people's lives. Really consider what's going on here. It's not ethical. The state can get funding from other areas and be 100% fine. This has been delieberatly set up to protect republican voting figures. Very clear to a highly educated person what this is. Obama was against ntta type tactics and he can be found speaking against tolls. Your working for a tactic in politics and a little card house set up to keep poor people away and locked down, it's a company, not a government agency or dept. A very racist tool used to keep black voters or Hispanic voters confined or limited in districts. If you are a minority and habe ever touched poverty I don't understand how you can work.here unless you can't get a job elsewhere. It's insane how deep the ramifications go for poor people with ntta.

NTTA is only here to screw everyone over. They purposely slow down traffic to make you use the toll road. I used to love taking the toll until they stopped caring about traffic flow.

What an absolute mess of a business. Transactions are showing up showing the license plate number of my previous vehicle, ZipCash toll bills are showing up for transaction that have already been paid via the TollTag, and outdated driver's license information from four years ago cannot be updated. This is an awful and confusing business but they continue to make their money so why make the system better?

Worst customer service. You call the number they give you on the site and it gives you another number to call. You call the new number and it says they are having a high volume of calls and not taking voice mails and to go back to the website.

absolutely the worst customer service and billing practices. So sleazy.

Paid $550.00 credit did not use my credit. Sent a bill to me for full retail plus penalties. Paid $529.00 more and now they say i have a $400.00 credit. But i had to pay all the late fees and retail prices triple the regular price. Even though i had a $550.00 credit. Called 4 times over 9 months. Different person different answer nobody communicates. Ester #7811 a manager was absolutely zero help. Horrible at her job.

I read the reviews and dreaded the call. Maria answered the phone, provided great help, and I got the info I needed to pay a toll on some out of state plates.

INCOMPETENT WORKERS WORKING FOR CROOKS.......You give TEXAS a bad name.....

Demetree Ossude was amazing, very kind smiling and respectful.

Customer service people are rude and have no clue what they are doing, especially if you have a toll tag from other providers like TXTag and EZTag. Biggest scam ever.

Makes it very difficult to submit payments.

I accrued about $8 that quickly turned into $43 for nonpayment. The problem is, I never received ANY bills except this one.

First mail notice charged me an extra $10
Second mail notice charged me an extra $25

This is freaking robbery!!! I have to pay $43 on an $8 bill. This entire agency is crooked

I have had a toll tag for the past 10 years. We've moved out of state, so today I closed our accounts. In the past 10 years, I have had nothing but positive experiences with NTTA employees. Setting up the accounts was a breeze, managing our accounts online was simple and convenient, and today's interactions went smoothly. Having that toll tag made life in the Dallas area so much easier, and NTTA customer service contributed to that ease.

Fast and nice service, 3 star for service but not 5 because I don't like the fact that I have to pay to be on the road.

Occasionally I have to drive a car without a toll tag and I get a zip cash bill. All I ever have to do is call customer service and they add it to my toll tag, removing about 25% of the fee. Today I got to speak with Shalyn and, she exceeded expectations. Whoever is training the folks that answer phones is doing an awesome job. Shalyn was super-helpful, consciousness and took my concerns as her priority. It is so refreshing to get thoughtful customer service from a company that has a monopoly. try getting that from McKinney water department...LMBO.
Anyway, keep up the good work. I don't like having to pay fees to drive on Texas highways but, the roads are well kept and NTTA does a great job of Customer Service.

Crooks. Literal Highway Robbery.

We live outside of the Metroplex but do occasionally travel into Dallas and using the Tollways seemed to make getting in and around the city a little easier. We bought a TollTag and did use it a couple of times, but after a few months we started getting notices that our balance was low. With each notice our balance was a little lower than the month before even though we hadn't used the tollway at all. Turns out they were charging us $1.50 every month as a service fee. We ended up paying nearly $20 for NOT using the Tollways!

I know calling the toll service is the last thing someone wants to do and given some of the reviews here it was an even more terrifying prospect. It may sound odd but I love talking to the people at the Ntta customer service center. I've had a toll tagbfor 5 years now and every time theirs been an issue on my part or theirs they are always pleasant and knowledgeable.

Stopped in to get a toll tag for my car they're good to have when you take the toll away the George Bush or any of the other toll spots I suggest you get one you can have what you want on it or you can have it set up to take it directly out of your bank account

Worst company in the state of Texas. Poor customer service and over priced fees for driving on roads that always have construction.

Employees were all smiles, completely polite, respectful, helpful and just gushing with customer enthusiasm! I couldn't say enough good things about the customer service here! My gal was thorough, knowledgeable and personable yet speedy. I came in within a half hour of closing time and was really expecting the worst. You know, like at the driver's license place. What a sweet surprise!

Avoid at all cost. Full of incompetent folks who can't do basic math.

Beyond horrible. I have a toll tag and they are still charging me for the zip cash. When called to get help the explain stuff like you work there. Ntta is just a bunch of modern day pirates. Stay far from these tyrant thieves.

Today I spoke with the Operations Manager Mr. Francisco Sanchez concerning an issue with making a payment through ZipCash. I had to request a supervisor several times. Short version; ZipCash would not accept the ZipCash ID Number NTTA provided which made it impossible to pay by phone. Therefore, I waited until the next work/business day to call NTTA to report the problem. After calling NTTA, I was informed I would have to pay additional $10 (extortion fees), even though it was their system that caused the problem in the first place. It was Mr. Sanchez and his staff informing me there is no recourse to file any type of official complaint or grievance. In other words, as a customer I (you) was SOL! Am I the only one who sees possible corruption? I am wondering if the NTTA is really part of the communist party trying to take over this great country. I was very disappointed in the way NTTA treat their customers. Maybe after the next elections President Trump will be able to clean this up.

Over charge & RIDICULOUS late fees when its not your fault.

The staff was friendly enough, just too long to wait

I think if you re surrounded by every roll that we should be exempt. You literally can t drive without having to get on the toll. It s BS!!

The staff is very friendly and they give you requests for payment and are quick to attend and speak Spanish

I was in and out on less than 15 mins. The person helpng me answered my questions. I was getting a tolltag for a second vehicle. Parking upfront wasn't a problem. Good experience all in all.

When they made up the phrase "highway robbery" this guys is whom they had in mind.

This is by far, the most unethical, shady business I have ever had the displeasure of dealing with. 100% CROOKS. HOW IS THIS LEGAL? WHERE IS THE BBB? The hit you with secret bills, they send invoices to the wrong address, the add late fees TO OTHER LATE FEES, and then extort you to pay them back. MY hate for this company and their crappy over-priced roads KNOWS NO BOUNDS. They can all burn in hell!

There was only a 3 minute wait and the staff was friendly and knowledgeable.

No one likes to go to the toll tag office but always friendly quick service here.

Very friendly service. Got there at 17:45 and was out before 18:00.

What began as a seemingly benign request and interaction with NTTA customer service has brought me here.

The NTTA closed my normal exit I take daily in my commute to/from work. Instead I had to drive up to the next exit and double back. For those who aren't looking for fine print to read in between the lines, you can skip the rest of this review.

The difference in toll fare most likely amounted to about $.15 - not an exorbitant amount. I called customer service to ask if they would simply credit back the difference due to the exit's closure. I was read boiler plate back amounting to a long-winded "no." Despite no prior notice of lane closure that I saw (I drive the turnpike nearly everyday). The NTTA decided to hold to their guns on $.15, and that is their right. I'm sure there is some language in my toll account agreement that says I have to deal with this and there is no recourse.

And that is fine.

I encourage others, as I will be doing for the foreseeable future, to avoid driving NTTA roadways as much as possible. While my average $6 daily tolls may be a drop in the bucket overall, I'm happy to get back my $.15 several thousand times over to prove what bad policy and customer service will yield. And that is my right.

I have an account with you and a toll tag that you charge every 7 days or so. Now why am I getting invoices from your garbage agency? Just scan my toll tag properly and bill me the way we have set up.

Customer service are incompetent they tell you that you owe for tolls and no sooner than you blink and they changing it ,and all they can say is that they apologize for the previous person mistakes, that apology isn't going to pay the toll we as customers should get better service than this.

Privatizing the highways was a terrible idea, and getting these guys to run it was even worse.

I got a bill from THREE YEARS ago.
Their payment plans are to pay two thousand at a time. It s nothing but a scam!
I can t believe people are letting them do this to them!

Staff was very friendly. It was quick. Went there 10 mins before closing, still customer service was awesome.

A bit confused by the low ratings. Everyone was helpful and I was fortunate to have a pleasant experience. Thanks!

NTTA is a SCAM. They are not willing to help you in any way. They have too much authority over registration and their payment plans are in no way beneficial to you when you have to come up with a 20% deposit knowing you don't have the money in the first place. If I could give a 0 star rating I would.

Claims they didn't get my last payment and trying to get me to pay more fees. They can shove their fees. I have bank statement showing I paid

Unbelievable. Honestly they do everything in their power to over charge you. I was a toll member yet was being charged for non-member pricing for months. On top of that after paying the non-member price and finally figuring it out they refused to adjust it because "it was already paid". I'm furious.

Ppl ususally work with if you balance isnt crazy high and usually on time.

Well lets see. I got nothing to say but there was very nice service

I WAS VERY DISAPPOINTED IN THE CUSTOMER SERVICE PROVIDED TO MY BOYFRIEND BY ELIJAH OVER THE PHONE,HE FRUSTRATED HIM SO BAD...AND THEN STARTED LAUGHING,WITH SARCASTIC ATTITUDE...ELIJAH SHOULD NOT BE IN CUSTOMER SERVICE...

These folks know the meaning of friendly and efficient customer service. I nominate them to operate the US postal service and Social Secuity office.

I called this location to see how much my balance was and was provided with what I assumed was the correct information. I asked if I could make a payment and was told that the amount had to be paid in full because the amount wasn t past due yet and so I was ready to bite the bullet to pay my not past due NTTA bill, the lady I spoke with transferred me to billing who told me that the amount I owed was $230 more than the previous representative. She gave me a breakdown of what I was paying for and said there was no way around it and the total had to be paid in full with an $18 service fee . Absolutely ridiculous, this office really needs to get it together. The customer service rep was very polite and professional (I didn t catch her name) but the billing representative I was transferred to was extremely rude and disrespectful.

The most horrible site that is good for nothing. You ask for my accout I provide it. You asked for my invoice your bill doesn't even have an invoice number. You ask for my license number, I provide it you reject it. what are you good for you awful awful awful good for nothing NTTA. just collecting undue money? I hope you crash

This company is so heartless. My mom passed away unexpectedly while I was up in Dallas. I had been using the toll roads to get to and from my destinations in regards to this unfortunate situation. I have a toll tag and have had one for years. I had funds on it while I was in the DFW. I had ONE toll that was for $6 ran that never hit my toll tag account. The only letter I received from the NTTA was from their collections agency and when I called NTTA they wouldn't do anything about the collection fees because of their system mishap. They tag you with fees and say they send out letters but I never receive them until it's in collections. That is poor business practice. One of the perks of not living in the DFW anymore is not having to deal with NTTA tolls anymore. This company is so inconsiderate.