What began as a seemingly benign request and inter...

What began as a seemingly benign request and interaction with NTTA customer service has brought me here.

The NTTA closed my normal exit I take daily in my commute to/from work. Instead I had to drive up to the next exit and double back. For those who aren't looking for fine print to read in between the lines, you can skip the rest of this review.

The difference in toll fare most likely amounted to about $.15 - not an exorbitant amount. I called customer service to ask if they would simply credit back the difference due to the exit's closure. I was read boiler plate back amounting to a long-winded "no." Despite no prior notice of lane closure that I saw (I drive the turnpike nearly everyday). The NTTA decided to hold to their guns on $.15, and that is their right. I'm sure there is some language in my toll account agreement that says I have to deal with this and there is no recourse.

And that is fine.

I encourage others, as I will be doing for the foreseeable future, to avoid driving NTTA roadways as much as possible. While my average $6 daily tolls may be a drop in the bucket overall, I'm happy to get back my $.15 several thousand times over to prove what bad policy and customer service will yield. And that is my right.