Michael Abrego

Review of NTTA

This company is so heartless. My mom passed away u...

This company is so heartless. My mom passed away unexpectedly while I was up in Dallas. I had been using the toll roads to get to and from my destinations in regards to this unfortunate situation. I have a toll tag and have had one for years. I had funds on it while I was in the DFW. I had ONE toll that was for $6 ran that never hit my toll tag account. The only letter I received from the NTTA was from their collections agency and when I called NTTA they wouldn't do anything about the collection fees because of their system mishap. They tag you with fees and say they send out letters but I never receive them until it's in collections. That is poor business practice. One of the perks of not living in the DFW anymore is not having to deal with NTTA tolls anymore. This company is so inconsiderate.