Today I spoke with the Operations Manager Mr. Fran...

Today I spoke with the Operations Manager Mr. Francisco Sanchez concerning an issue with making a payment through ZipCash. I had to request a supervisor several times. Short version; ZipCash would not accept the ZipCash ID Number NTTA provided which made it impossible to pay by phone. Therefore, I waited until the next work/business day to call NTTA to report the problem. After calling NTTA, I was informed I would have to pay additional $10 (extortion fees), even though it was their system that caused the problem in the first place. It was Mr. Sanchez and his staff informing me there is no recourse to file any type of official complaint or grievance. In other words, as a customer I (you) was SOL! Am I the only one who sees possible corruption? I am wondering if the NTTA is really part of the communist party trying to take over this great country. I was very disappointed in the way NTTA treat their customers. Maybe after the next elections President Trump will be able to clean this up.