Mutua Madrileña (Infomarktel) Review

Your insurance is terminated and you are not notified by any of the three routes that are required when you hire.

Terrible service I have already 3 days without a refrigerator today the technician comes and leaves without giving any terrible response services, I never ever again hire this insurance.

I called to insure a motorcycle, they passed me with an operator, they gave me a 25% discount. The insurance stayed at a better price than the one I had.
I indicate that I am interested and that if you can send me a document to the email I had already given you.
He tells me that yes, but that he should hire now and by phone the insurance. I indicate that I do not contract anything by phone, that my premise is to have all the documents in front of me and read everything well before hiring anything, he tells me that for what I have called, I do not waste my time ... I HAD.

A shame of company, company with columns in deception and lies, I have car insurance and I want to pay it monthly, they tell me by call that I have to take out other insurance so that the change of the monthly payment takes effect and not 3 installments the payment, when I call to verify the amount and guarantee the payment of the same they tell me that they have deceived me by the call and that they do not know who it is, yet they tell me that they cannot do anything, some scoundrels and they refuse to give me the recording to put the demand.

I have 15 years in mutual without giving an important part, I have a Subaru Forester MY19 in mutual for an error of them they assured me the MY17 with a few characteristics of different series, I have suffered a blow with third party and my insurance at all risk and they do not cover me a serial piece claiming that it is an undeclared bonus.
I can understand a first error but after talking to them for the second time they respond with the negative response. Finally I had to take my car out of the workshop without fixing it. For a bad management of its expert.

Excellent car insurance. The level of service is second to none. Great traditional company of Madrid.

They did not solve my problems online. I had to go to the office. They attended to me quickly and resolved everything.

I have full insurance without excess.
I pay 10 euros less than the same insurance with Mapfre. Break down my insured car on August 24, the alternator broke down in Granada. I was told that I repatriated the car to Madrid, which is where I live, as of September 11, my car has not yet arrived at the Madrid workshop.
They don't even know where he is, 18 days without a car and they don't give you any solution.
On top of each call I make it costs me money because the calls are made to the assistance of mutual Madrid a 902 ........ They do not have an email to write to them, their app does not allow you to contact to explain my situation .
I need the car to work and the fact is that as we go I will be one month without a car, when I pay my insurance for twelve months.
Neither customer service nor anyone from mutual has solved anything.
They pass me from one operator to another operator and so for 12 minutes and finally they give me the solution, Eureka.
Solution, we will call you in five minutes, and here I have been waiting for the solution for three hours.
18 days for now, waiting, to put an alternator, which costs for my car with labor and all 345 and I do not say it, says Ford Spain on its website.



I do not understand how the omic, the OCU, or these associations to help the defense of the citizen, do not put them in evidence and take out the dirty rags, because they run over us citizens and nothing happens to them.

Fence unpresentable, so they have the benefits they have, normal, they spend nothing.

Do not contract with them, they are unpresentable, thankfully I have full insurance without excess, if I get it to third parties, they bring it to Madrid within three months minimum.

Magnificent conference room. Very interesting cycles. Arrive early enough to find a seat.

They should treat the customers we are better, more cordiality
I was treated by a very serious lady

Large auditorium with beautiful garden / patio for holding events

Possibly the worst insurer in Spain. 5 years with them at home (20 by car) and in 5 years I have given two parts of Home and only subjective excuses (that the damage was from before, that if bad maintenance ... some scoundrels). Really, Allianz, Pelayo or Mapfre ... don't even think about it at the Mutua.

Shameful. Correct consultants by phone, but the face-to-face area in Castellana takes care of the opposite. Nothing to see what it was. I'm going to claim Consumption

I have been a mutual for years and I have not had any problems. I recommend savings and investment services, they have a lot of experience. They have advised me very well.

Taking with them my mother policies of the car, the house, etc ... on January 19 we take part by breakdown in a bathroom that is producing a leak in the neighbor below, it takes 3 days to send a plumber to repair that breakdown, but to find it has to remove the toilet and make a hole in the floor of 1 square square in the middle of the bathroom, tells us that he does not cover the hole that has to be another repairman, the next day comes a repairman but since we do not have the construction materials, can not do anything, nor tell us that we had to have them ...... the mutual says sms saying that today January 25 a repairman would come to cover the hole, but here has not been submitted nobody even after having called the mutual 3 times ....... all this is already brought to the attention of the general direction of consumption, that if it is declared not competent to resolve, the general direction of insurance will be informed or failing that to the competent body, and as they go nering the policies of car and home, will be phasing out as is logical

When it comes to claims management, I don't know what they will be like, but their commercial service is a shame: when contracting an all-risk insurance for a second-hand car, they did not send the expert on time and they placed me in expensive third parties throughout the weekend until that on Monday I was able to go to expand coverage.

I have to renew driving license and for having a platinum card and more than seventy years certificate, fees and free procedure.

Professional treatment, quick procedures, through the mobile app parts and repairs are perfectly managed.

Flames burning flames and no way ... Uff I wanted to consult with legal aid and take days for it

Spectacular treatment of all the staff that is also trained and can answer your questions and doubts. They open from Monday to Saturday. I recommend that people who can get there, totally opposed to the telephone attention.

I have been with this company since 1980 and I have never had any problem, for me one of the best.

They cheat the loner, I get hit by another mutualist and reject the claim for damages that they send themselves. What a great level. Authentic scammers.

THE TWO DECEPTIONS OF THE MUTUA:

DECEPTION 1: "We improve the price of your insurance."
They lower the price a little when I go to the Mutual. Without giving any part, the first year they raised me 11 and the second year, without giving parts, they raised it 40.

I call to be informed of this rise and a very unkind woman repeats the same thing like a parrot: that she cannot give me more information, that is what the company has established.

DECEPTION 2: "We give you 2 months".
I have renewed in September 2020 and they tell me that this promotion will be for 2021.

By then I think I will no longer be in this company.
I feel cheated. Bad attention. I do not recommend it.

Well, happier I can not be with them! The truth is that whenever I have had a problem I have been solved well and quickly. I recommend it.

Good attention but an impersonal "Mutual", the mutualists have no voice.

My insurer Always solving all my doubts and getting out of trouble

I am a regular customer of the cars that I bought for 40 years.

The best insurance company, in the end we all go back with them. And Autoclub is amazing, the amount of things they have for the insured, discounts, etc.

Excellent service for mutualists. I went to renew the card. For my type of policies I only pay the fees and also a car wash. Excellent attention and professionalism of the staff. The management is very fast

Terrible customer service from the "Management" Pons (belonging to the group). They make you physically go to the offices in the middle of a pandemic to pick up a piece of paper, when it could have been solved over the phone in 3 minutes. Once in their offices they tell you that the next appointment they have is within a month, forcing you to pay, therefore, the corresponding sanction with the Treasury for late payment of the transmission tax. A real shame

I cannot value the service, because in 2 years that I have been with you I have not needed it, I have had home and automobile insurance.
What I can assess is telephone attention, call to request the non-renewal of insurance and it was a surreal and chaotic call.
The attention was dismal, and the "market" to retain me as a client, was pathetic on the part of the person who attended to me, was with an arrogant tone, drip and edge throughout the conversation.
Just tell you, the final decision to leave the company was caused by the person who attended me.

Thanks to the Mutual for the two months of extension of the insurance. I have been a mutualist for more than 40 years and I would not change my company for anything. I loved the order and the attention to the clients. Rafael Soriano

Whenever I have had to go they have attended me as soon as they arrive and they have made all the necessary steps at the time

About 15 days ago, I called to use one of their services that they announced with great fanfare that being a mutualist you have that advantage, call and they agreed to call me in 2-3 days, and what is my surprise that I am still waiting, I do not understand that they say that For being a mutualist you have certain advantages if later they do not comply with what they say, and it is not the first time that happens to me, but surely they will not care if there is an angry or disappointed client

Attention, professionalism and excellent response to any issue related to insurance.

Find other insurance. I was hit by a van that was at all risk ... I to third parties with the mutual. The owners of the van delivered to pay me everything with their insurance. Your insurance too. After seeing it, an expert from the mutual only agreed to pay me half the blow. The opposite company, the ones that hit me .. everyone wants to pay the hit except my insurance which is the mutual. I speak to the Mutual and it confirms that it is the mutual itself that refuses to pay part of the coup. Already looking for other insurance. I have a lifetime with them. A shame.

Even waiting for the damage caused by an insured to our building to pay, in the end we have to go to court to collect 3,000 of damages. It's going to be a year now. Bad payers but insurance charges them when counting.

HARD TREATMENT TO THOSE INSURED TO THIRD PARTIES. NO INFORMATION IF YOU WANT SOMETHING YOU HAVE TO BE UP AND GO TO THE PAPERS. DISINFORMATION AND BAD TREATMENT.

A real disaster, the worst company and the worst treatment I've ever received from an insurance company. Everything goes well until you have to give a part (despite being a little thing) From there all are problems ( I do not want to imagine in a strong or serious blow) with them, very very very slow in the negotiations, do not want to take over the vehicle's serial elements ........ In the end I will never renew an insurance with them. Very disappointed, very bad experience. I consider that their advertising is deceptive and the conclusion is that cheap (to say the least) is expensive.

Someone should report them and take action for their misleading advertising that they lower the price of your current insurance. IT IS COMPLETELY FALSE, A TOTAL DECEPTION, that should not be allowed, complete teasing

Very good attention and kindness. Professionalism
Maybe the best insurance company.
Recommendable.

The worst of the worst, La Mutua and if Mutua is still worse, in EVERYTHING ..

Very well because I went to do the renewal of the card and they gave me a box of chocolates for a theme of the Board.
Bad parking area

Very bad insurer. They have rescinded the contract I had at all risk by two parties that were not my fault and one paying 200 franchise. I do not recommend to anybody. I had two vehicles insured, but I took it to another.

A real disaster, the worst company and the worst treatment I've ever received from an insurance company. Everything goes well until you have to give a part

How you cheat people It is incredible that for a sinister that I have been appraised the car in 5 different sites in 3 days you take more than a month. It's amazing how you cheat people with a lot of publicity. I have been working as an external in your offices and the only thing that would leave there is manure

MISLEADING ADVERTISING.
The current advertisement (Oct-2019) in which they announce that "Whatever your insurance is, we will lower it", IS SIMPLY FALSE.
I have asked for an estimate to change my car insurance to this company and not even having a relative already in it have given me a lower price. When I have warned them, they tell me that they give me more coverage, that my other company was "Low Cost". How funny! Well, that's what I'm looking for: to get a LOW COST price. No, if you think ...

Be careful, because once you are with them they do nothing but raise the fees without offering any type of bonus.
They charge me almost 300 for an extended third party and if I pretend to be a new client I get 225. Shameful.
When you tell them, they name the card ... but if you try to use it for any of its "advantages" you discover that it does not serve more than to fit a table.
Yes. When I called the tow truck it took less than an hour to arrive. Otherwise it is a cashier

Very organized attention
Everything has improved.
It had not appeared in years.
Spectacular cleaning of the bathrooms

Well, I've always been. Happy at all times with the mutual. But what happened to us today, is "tremendous", we wanted to make a policy more than we have and we have been sending from one department to another, giving people of all kinds did not want to give the budget, after almost 2 hours we have found a super nice person, a tailor is more to tell them that I was going to speak ill of them and they have even hung me .....

Comment that I received a burofax, in which I came to put that they did not renew my contract, (that not a year ago that I am with them ...) When calling the mutual to know what the reason was, they do not give me reasons, company policy ....
Comment also that a few months ago I had an accident, in which a car skipped a giveaway and hit me on the side (; I was with my son in the car). The other driver fled, with the luck that we could see his license plate. Report the driver of that car, clearly.
It is shameful after this unfortunate accident, of which I was not to blame, the contract is not renewed.
I religiously pay my receipts, it is more besides my car, I have another car and the motorcycle with them. How clearly after this, I am thinking very seriously about changing them all to another insurer.
Soraya

Wide and safe spaces, and excellent personal attention

I am a customer of this company and more than one vehicle. I go out when I can even if it costs me more, he did not recommend it at all.

I'm not happy, in fact I just removed a car and I plan to remove the other. They give you a price and then they want to charge you another. The first year well, but then as if you are already in their possession and they can charge you whatever they want.

It is a good car insurance company, they have more insurance but there they are not so competitive anymore. One of the things that I do not like is that they no longer have parking for clients and you have to park in area s.e. and that area is complicated to park.

The worst customer treatment I have had until today!

Slow service and treatment. May God protect you if it was something urgent. They ask you for information and papers to fill out, you do it, you send them to them, then you send them a thousand chores to see what the situation is and no response. Unfortunate and zero professional. I do not recommend at all.

They have made a monumental reform and they have left it phenomenal. In the assistance they attend you super fast, you do not have to wait almost anything. Good change.

Bad company after years they throw us out without giving us any explanation, they just mislead us for an accident that we were not to blame if not the opposite now they are based on article 22 I do not recommend it, they do not give us explanations

Painful service, cheap is expensive, I got hit and I was 23 days of rehab and I find out a month and a half that lawyers do not see enough causes to claim. I take the car to the workshop and one of the blows the expert does not accept it ... you call and they have 20 minutes to answer your call, anyway, as soon as the year is over I go to another company.

Excellent customer service .. Very friendly .. Resolute

As long as you pay (the highest prices in the market) and don't give up, everything will be fine. But if, unfortunately, you get hit or stolen or you have any misfortune, they will completely disregard and you will find yourself unprotected. Also, don't expect to be paid anything. I have had the insurance of five vehicles (simultaneously) in the Mutual and I have canceled them all. Any other company provides better services at much more reasonable prices. UNFORGETTABLE ABUSIVE SERVICES AND PRICES

Best insurer in Spain with a difference in quality, price, and service.

Very unhappy, I have been waiting for a room in decorative Florentine lands for two and a half months, and no matter what I call or case, it is in the hands of a lawyer, he will be paid attention, and then I will change company.

I have been a mutualist for more than 50 years and I am very happy, they have never failed me and now that I have needed their help more than ever, they have behaved wonderfully.
Thank you very much to all, !
. The people who attend give a help and a solution to the extraordinary problems to all I repeat the thanks

Large office and with all the necessary services to attend to associates.
Good professionals and fast and efficient attention.

Trying to contract a policy: you call 902, a 1st operator takes you, asks you for your personal data, cannot attend to you, and passes you to a 2nd operator, asks you again for personal data, and passes you to a 3rd operator.
You get pissed off and open a claim for more than 15 minutes to see if you get tired, or the communication is cut off. Totally a management disaster.

They have treated us very well.
They have been very kind.

I loved the offices, many managers available to the client, I resolved the issue in 10 minutes, when it becomes insufferable by phone.