About 15 days ago, I called to use one of their se...

About 15 days ago, I called to use one of their services that they announced with great fanfare that being a mutualist you have that advantage, call and they agreed to call me in 2-3 days, and what is my surprise that I am still waiting, I do not understand that they say that For being a mutualist you have certain advantages if later they do not comply with what they say, and it is not the first time that happens to me, but surely they will not care if there is an angry or disappointed client