Mutua Madrileña (Infomarktel) Reviews

I've been weeks without getting MM to reply to EMAIL. If I call the phone, I am transferred from the dpt policies to claims and from this to production and start again
Sultry!!!!

Great attention, treat the mutualist better in the club, it does not have much content, as an idea help us with environmental labels

I had a problem with my car and they gave me good assistance. They helped me solve everything very quickly. I was pleasantly surprised with the attention, it is efficient and of quality.

Correct sanitary measures and well indicated to be attended

Good insurance, it also offers more interesting products. Good personal attention, generally recommended.

And then what? ....... Well, once you pay the insurance, if the assistance is something different than usual, such as taking a car without wheels from the garage, BECAUSE THEY HAVE NO SOLUTION, THEY INTEND TO TAKE IT OUT BY TOWING OR ROLLING WITH THE CONSEQUENTIAL TIRE BREAKAGE. NEVER RELIABLE, AS THE THING IS COMPLICATED MUTUAL DOES NOT NOT RESPOND (it is the second time).

The personal attention is excellent. The place very spacious and comfortable. All much better than the telephone service, which you rally from one section to another without ever talking to anyone who responds properly.

Ideal for conferences and conferences. Well located and with the necessary facilities.

All very nice until you have a problem. 22 years with them and this is the last one. I do not recommend FOR ANY mutual Madrid. Goodbye, mutual .......

For 3 months, we are still waiting for a claim to be answered.

The mutual scammer is the best name they could have. They delay my car fix for a week, assuming it is their fault and they don't give me a replacement car. Flee like the devil of the cross before the little seriousness of this pseudo-company

They invited me to a recital in their Auditorium and it was a great discovery, good reception, good organization and a good show of 17th century tavern songs.

Great service. Speed. Excellent management in my home and car policies.

I asked for a car insurance online quote, it seemed fine and I contacted the company. The person who attended me gave me a budget twice as much as I got online
The explanation they gave me was that life was very bad
All my data remained there
Very bad

The worst insurance company I've had for my car, and I've been driving for 16 years !! I would cancel my policy, if I could, but I paid it last month. They sold me an insurance that does not cover anything, nor assistance. I will not be calm until I change company!

I am a mutualist since 50 years ago I also have home insurance, and I have felt disappointed when I was rejected a part because of the windshield moon breakage because the expert mistakenly estimates that the breakage More

I did not like what they did, they beat me and since I had the opposite a fleet of insured vehicles went from covering me, and I had 10 years without a part, very careful with who hits you, they are unpresentable.

One of the largest vehicle insurers. Possibly the cheapest

The best insurance that car without a doubt. I've been with them for three years now and I've never had a problem, and it's not because I have not given parts ... They've always responded quickly and without tricks or trams in the price.

Of the best, expensive for which it takes time, but it responds, it allows 3 annual parts, few. A true club of advantages.

The worst insurer there can be, when you take out insurance with them, then it is very difficult to change to another insurer, and the price of the insurance goes up a lot with each renewal, I was lucky to change companies, I do not recommend it.

The attention is phenomenal and they care about the insured, trying to solve the problems

The works they are doing have changed a lot to what we are used to, but they have improved a lot and the treatment is excellent and they try to solve your doubts, questions and problems

I had a sinister (I was not responsible) at the beginning of September to this day the car still has problems .. the only thing that the insurance tells me is to take it back to the same workshop because they solve the problem (which they have not done) .. terrible management by the insurance .. when the time comes I will change, and I write this review so that people who want to change to this insurer do not .. there are better .. just that ..

Spectacular headquarters. Very well organized public service shifts and impeccable cleaning.

He serves you very well, without hurry, and giving you all kinds of explanations, and as a very good insurance company.

Good insurance company, all branches, car, house, life, etc. I've been with them for over thirty years and I've never had the slightest problem.

NEFASTA ATTENTION!

I have taken out the insurance for my car with Mutual Madrid since, according to all the people I know: "this is the best option" but GO A LIE.

They have told me that I could pay it in 10 installments and then they go and charge me the FULL annual amount.

I call to have it fixed and he says it can't be done, that option no longer exists.

I DEMAND that you listen to the recording of the call in which I have taken out the insurance, I was online with the boy for 40 minutes and every time he affirmed that I can pay it in 10 installments. Someone solve this for me PLEASE.

The experience in the company could not have been more terrible. They stole my motorcycle with full insurance, and after reporting it, they tell me that since the motorcycle appeared they are not responsible. They still call me and tell me why am I leaving the company. It has been difficult for me to find a reasonable price and insurance company since three have told me that coming from the mutual, by not reporting claims (as if to say which, if they do not take care of anything) they cannot offer me any insurance. And they still call me and tell me why I'm leaving. Terrible service, ridiculous attention and NOTHING RECOMMENDED

prices have to go down, this seems less and less a mutuality!

I bought insurance for a motorcycle 5962 GCP by phone, I paid more than 140, they told me that they would give me 50 back after 30 days and they had not returned it, I was in the office and an employee who was not characterized by her education
He said that within a week they would return my money and nothing until I notified my Bank to return the receipt as it was in time. A lot of publicity on the radio and television to deceive customers in the end DO NOT hire anything with this Mutual in the end you have to run for your rights.

Company that promises and does not comply, you get very good words and then you stay a month eating in the living room because you do not have a kitchen.

Do you think that for 1 second I am not going to call you at a special rate number 902, which is also illegal?

Very efficient I recently burst a wheel in the port of Somosierra, I called and they did not give me any trouble. They sent me a tow truck that took me the car to where I indicated them and picked up my family in a car to take to the address, including the suitcases.

Downtown, beautiful building that houses the best insurance company

Horrible treatment of those affected by humidity in a home. Not only did it take 56 days to get it fixed, but it was after more or less 10 calls, and the repair has left a piece of furniture that does not have the capacity of the previous one and closes badly and the company blames the installer who according to him has only been notified once ... Obviously I have taken my car insurance to another place ... By far the worst in home insurance ... And that I've worked in farm administration, and you see everything, what a fabric ...

Shameful. Instead of spending so much money on advertising so that you switch to the mutual they should invest it in better attention to their mutualists.
Since August 13 that I got hit in my 3-month car, the first torture is for me to bring the car to Madrid since it could not be repaired in Alicante by the dates we were dead, I arrived in Madrid before the vehicle.
On September 2, the expert makes a shameful examination wanting to leave the tire and rear right wheel out of the part and the solution is that of me a part as if I had taken a blow to be repaired, on day 3 of September I open a claim that they tell me that it will take 2 to 24 and 72 hours and today 6 days later they tell me that it is not yet my turn to be valued ..... it is all shameful I feel cheated and above all homeless with full risk insurance plus.It is no use.
Of course I have 3 cars and home insurance insured because marketing is good but at the moment of truth it is NEFASTO with what I am forced to look for other insurance with better results.
My advice is that before changing to the mutual they inform themselves of all the gaps that their insurance has

I have never had problems with them until I found several incompetent people between teleoperadoes and an expert. Despite having the insurance at all risk I did not want to fix the car by the expert, and that has led me to spend a lot of time without my car, the problem of this company lately is the lack of personnel and qualification of them. I do not recommend this insurer.
They do not meet expectations and they waste their time having to call a thousand times and this with insurance at all risk so I do not want to imagine the problems that will be having it to third parties

They take a long time to assist you by phone and when they do it shows quite reluctantly I have called several times and I have never ended up satisfied with the attention received. Nothing to do with what the Mutual was years ago.

A thief pays third plus steal your car and if after a month you do not accept the compensation because it has appeared you have to pay 75% of the arrangement ... and have the face to say that puts it in particular conditions being false

Horribeibol, after 30 years with them they play it for me ..
Of course I already left those thieves.
If something happens to me, right now I would be in jail ... THANK YOU CURSE!

I've been with La Mutua for 22 years, I have a Platinum card (which is the same as having a Monkey anise label, it seems to be ...) and I've never given a big part. Always faithful to the Mutual. Yesterday I needed a More

After hearing the audio from the partner that will be disclosed

It is a Ministry, late and distant attention, in short so that you understand it better, it is otherwise Alos cordial TV ads, if you want to be killed there are you, that you do not have to visit the "ministry", because you will regret it.

Very good and new installation, is the multi-active area. Excellent attention.

Modern building, very good work environment and very friendly people serving everyone who enters the building.

I did modify the contract, and a waiting time and solution of what was going, in 20 minutes everything. Not bad

Very bad company has fired me without reason at least to tell me ...

Worse Insurance company in Spain don't go to them, they will rip you off with charging you and not refund you anything super angry

I give it a star but in reality it would take away all, the ads have nothing to do with reality

They give you a contract price ... and they apply the one they want. I am looking for the fine print but it is tremendous, they give you an evaluation of the first 3 years in which the insurance preview is decreasing and in the first renewal Zass uploaded to the song and explanation for my non-convincing. I am waiting for the next renewal to change company. Do not trust.

In home insurance, their hands go ... Lousy, in all aspects ... I've been waiting for 4.5 months to fix a sinister for water in my house ..... They are laughing all over my face and giving me long and only I have left, and, denounce ... That if, they paint everything very nice, and very cheap (the first year, then it is the same as all ...) when they do their advertising. I leave it there.

Good attention, good service. I really liked being able to manage the policy and fines digitally through its platform, it makes everything easier.

I take this opportunity to recommend a company with which I have been a client for more years than I would like (the latter is for me) since I received a letter informing me that they had charged me an additional receipt in September 2019 of a vehicle that had just finished to get rid of him and of which I had not been aware.



I'm sorry I only gave you 5 stars since you deserve more.

After more than 20 years as a client I have been forced to leave the company. Twenty years without complications and the last 3 parts ... Disproportionate rise of the quota with a rash justification based on actuarial criteria. I can not recommend ...

The Spanish company that offers better service to its customers. I wish all the companies were like that. Congratulations.

Two months free. But rise in insurance. When the rest of the companies are not doing it. That is to say, a joke.

Nice building They have several entrances and well guarded. Impeccable reception. Modern.

In less than 15 minutes I have renewed my driving license

In February they promised me a fuel bonus on my I AM Platinum Card for renewing car insurance one more year. We are in August, I have called 4 times and put several claims on their website and six months later there is no way. It's no longer 80 but if you can't trust your insurance company, let's go. Of course, with so much telephone waiting you become an expert in Haendel.
EDIT: The bonus finally arrived. With 4 months of delay.

I arrived one Saturday at the last minute, I was lucky there was nobody, 15 points ready.
The staff very friendly.

As all users say ... Very nice while you pay and you don't have to use insurance. 28 years of mutual benefit in car and motorcycle and now housing. The motorcycle 40% more expensive than any other company in my last More