Mutua Madrileña (Infomarktel) Review

Very bad experience, I had to give an all risk part and they hit me.
That they spend less on advertising and that they invest it in mutuals.

Impeccable treatment in visit for special approval of approval of specific systems of the vehicle. Not so on the phone a few days before. Experts, security, ordinances and administrative very corporate and merged in their work. Impeccable. Against: only expert in the morning. In favor, it ends all at once, expertise and signatures.

Call to find out about car insurance, on top of that they gave me the most expensive price I told them that I did not want it up to two times and suddenly without giving my consent or signing any contract they pass me the receipt by the bank taking advantage of the fact that they had my number of account because for a long time I had an insurance with them. SHAMEFUL AND LAMENT how they act.

Beautiful building.
Impeccable attention

The truth is that there are no more stars if he did not give more. All the departments have behaved with an incident that I had excellent, in no time they left me aside. Congratulations and thank you.

Well, very bad company, after having the insurance with them of my car and having it to
ALL RISK: On Friday I had a hit with another vehicle which is guilty of the collision
Well, I call my "insurance" all right!
Today the car arrives at the workshop I indicate. They tell me more or less without 3 or 4 weeks to fix it due to the influx of work.
I turn to the Renault worker and tell him that I need a replacement car and he tells me that I spoke with my insurance. After having it at ALL RISK I repeat ALL RISK.
He tells me that this is another package that I have to take. Sorry! So my insurance is not at ALL RISK.
Gentlemen, it's not a package to go on vacation. We're talking about what I have to work for. I need a car.
Now I am without a car thought that my insurance at ALL RISK would offer me one without thinking. It seems to me that without being blamed for the VERY EVIL blow on their part
Greetings

Expertise in calle fortuny 18 very fast and at the moment you have the insurance

The best insurance for cars, with added benefits such as discounts on gas, cinemas, etc., free tickets to museums and more.

Worse and worse. Terrible management. They are maddening. Textual words right now "I am going to pass a note to the department so that it passes a note ..." And between notes I do not attend.

The worst Mutual I have ever known, especially in the treatment received.

very good office they attend you fast and it is good to go

I called to get home insurance and I just hung up a "young lady" with all her rudeness. Unpresentable.

They have wasting my time and they have not solved a claim.

When your car is new and you pay for a paste they put you with nice commercials. If you make sure the home and dental make you the wave but when your car is already old, after paying insurance for 10 years, they put me with commercial edges and unpleasant. My intention was to pass it on to third parties but I decided to unsubscribe because of the rudeness of the commercial. They are short, because if they thought about it next year, I will start a new car, but I am sure it will never be with them again.

I had an accident and called to give the part. They treated me very well, the crane arrived very quickly, they even called me when I was in the Emergency Room to see how I was doing and they sent me a vehicle with a driver to take me from the hospital to my house.
It is true that the management to repair the tailgate that had been destroyed was somewhat slow, but finally took over all the costs of the workshop.
I was awarded a lawyer (Patricia Koerting de Castro) to request compensation for personal damages and I have already managed to collect it. The lawyer has been informing me in a clear and simple way in all the doubts that have arisen to me, as well as of all the steps that I had to follow. It's nice to work with people like that.
I hope I do not have to need the services of the insurance or the lawyer again, but at least I know they respond.

After 38 years of mutuality, the vast majority of them with several policies.
I am forced to say:
Read everything and pay close attention to
small letter.

Very nice in the deal and they make things easier for you

Misleading ad! Tired of hearing an ad on the radio that says that if your insurance rate goes up without giving parts, go to the mutual, since I've been in the mutual for many years without giving a part and every year the fee is gradually increasing. .
The answer they give me when claiming is basically that it does not matter what parts I give, because if they have losses they will raise it anyway.

It is the car insurance company where I have the auto insurance of a lifetime, more than fifty years. The prices are competitive and the service good. I will continue with her

They are always very efficient and fast in customer service.

My Rav4 was stolen more than a month ago. I approach his offices and the agent I sit down with to give him the keys and the rest of the documents tells me to sign the blank documents for the purchase and sale of the vehicle, without filling in, not even the box that says the money I'm going to give!!
That is, I wanted that without telling me how much they will compensate me, I would sign the papers that I do accept.

Embarrassing, mean and non-human that a company with such a reputation does this kind of thing.

Whenever I have been they have treated me very well. And I am a gold card partner. !!!

Very efficient, very fast and effective all the efforts, a lot of professionalism and a very good treatment

Today is the first day in the insurance, and I have already asked to leave as it will be ..

They process the transfer of a car and tell me that they will send me the authorization to be able to circulate with it by email, since in traffic on the 24th they do not process that document, after a few days of waiting I call by phone, after pressing keys For a long time, a lady gets on ... very kind, but that doesn't solve anything and tells me that I have to go personally to the offices of Castilian from my home ... quite far away ... and lose all morning, asking permission to I work with the consequent bad face of the boss, and I hope that nothing more ... well ... that I manage more good ... and that lies the man who attended me ... by e-mail he would send me..y see you later ... the next one ... please.

Very comfortable and fast they can solve your matter tried nice

I've been many years and I haven't had any problems

And now that
Well, they terminate the policy without further explanation that a study has been done and they are not interested in renewing
I ask them the cause and they indicate that they do not have access to the reason simply that it is a bilateral contract and the renewal can be canceled by whichever of the parties.
The other policy that I have if it should be of interest to you then that if it continues
Something unusual

I can only say that 0 professionals on all the girls in telephone customer service who treat your client and speak as if she were an erotic client. There are people with husbands and they are not professional girls and the younger the more disrespectful and only know how to say nonsense on the phone and ask about personal life .. I even dare that some feel divas and goddesses and start to flirt when it is a customer service switchboard to solve problems and have respect for car problems.

For the Mutual to answer a claim and solve it is to make lomotherapy calls to cover the file. The Mutual does not want to replace an electrical device that does not work for more than 6 months. According to RD 1507/2000, annex II, all electrical, electronic and software devices are guaranteed for 2 years, must be replaced by another that works correctly.

Go scammers! As soon as I can go, I'll go, I'm sure they'll treat me better elsewhere. Burglars. Any other insurance will be better than yours

Excellent service and human attention, to resolve any issue.

Friendly treatment, good price and quality in terms of coverage.

The staff, especially the information lady, the most pleasant and educated and that really helps

The two experiences I have had with them have been very bad, they make you go to the central office to sign a paper and the deal is not very cordial. They do not give solutions, they only delay the deadlines unnecessarily

THEFT: "whatever the renewal price, we will lower it"
My renewal was 390, and it was reduced to 380 (10 euros less).
But the following year (me without reporting it) they raise it to 470 (much higher than my renewal price !!!!!!!!!!!!!!!!!!!!!!!) saying that only the first year with them they put it 10 cheaper, and then they establish their original price, which is more expensive than in any company ......
They steal from your face, and on top of that they recognize it as if it were so normal ... "like: of course if you have to pay the original price" GO GO!
Goodbye and Until never. One less client.

Very happy with mutual. Program to renew driver's license exelente.En 10 minutes all done and only fees are paid (or photos come).

I had a puncture with the bike and it was fixed in an official workshop quickly and efficiently. No but.

An embarrassment of company, they do not defend you legally, they lie to you at the time of giving you the reasons for not taking charge or taking it to the Court in conflict of interests, they seem the judges and decide for you, NOTHING RECOMMENDED .... UNPERITORED SEEING THE VEHICLE THEY CARRY OUT THEIR OWN CONCLUSIONS ..... AND THE EVIDENCE OR THE POLICE ATTACKS DO NOT CONTRIBUTE TO YOU SO THAT YOU CAN EVALUATE WHAT HAS HAPPENED ....
REVISE ALL THE ATTENDED, REQUEST THEM, ALTHOUGH YOU HAVE MONEY FOR THE RATES THAT WILL BE INCURRED AT THAT ....

Cheaters! I wish I could warn everyone, not to go for this company, first of all they are cheaters and more expensive, but also useless.
I renewed my policy in June 2020 and they told me that I will receive 2 months free, but later when I called them and asked why date of my renew is still not extended for 2 months free, they told me that this discount will be added in next years policy. Which for sure they will increase the price! I am so mad and wish I could change this insurance, but now it is too late and I have to wait one year!

Fantastic staff, I have solved the problem although we have postponed it to another date that was more convenient

It would be very convenient for you to review the answering machine for the calls that mutualists make. Long, repetitive, maddening. So that later they pass you with reluctant operators, with a terrible hearing due to teleworking, so that they pass you and then it is not like that to the appropriate operator. What despair !!!!

If not the best one of the best 100% Spanish insurance companies. He was born in Madrid and has been giving the best service to his mutual members for almost 90 years. Quality, good price and best service.

Well attended, the only downside is that the lady who attended me ,,, very friendly, but she seemed like a talking robot, I found out only half, but generally well

The best insurance company without a doubt. Unrivaled services.

In 2014 I had an accident with a client of this company. The guy made a forbidden turn at an intersection that I was going through on my scooter and fortunately his guilt is proved to a large extent.

In case the personal damages had not been enough I had the bad luck to take the laptop from work (before it was self-employed) and my cell phone was on top. You can imagine how they finished, the folded macbook and the iPhone with the two shattered glasses. I was dying at that moment and the last thing that happened to my wife was to show her the phone and the Mac to the police, so we did not fall. And although the whole world is mobile and the police declared that I had a wallet / backpack, in no document did it appear that both devices were destroyed. 1st error. LEARNING FOR OTHERS: if you spend a minute, you or who accompany you so that a witness or the police see the damage in this type of equipment.

Continuous, despite being made papilla the same night of the accident my wife could pass photos and bills to both companies of my broken appliances. I am all registered and those of the mutual never told me what if they would not give it back to me. Weeks later when the repair of my motorcycle was processed and the medical treatment was finished I was informed that my compensation was ready and that I could go for the check to its headquarters.

I introduced myself and a very kind lady handed me a piece of paper to sign before removing the heel. It was a waiver to take legal action if the check was cashed. That already seemed strange to me. I asked him if that was limited to medical damages and of course he said yes. When in doubt, I asked him to detail on the receipt of the receipt that it was exclusively about the medical damages, he made it crappy by hand. And as a good naive I signed the resignation. 2nd error. SUGGESTION: consult a lawyer or your insurance if everything is in order before signing a document like that.

At that time my chances of claiming all the damages on the Mac and the iPhone disappeared. Consult my insurance and they told me that with that resignation they could not do anything. Anyway, now I know I could have been more clever with them. But I mistakenly expected a company like this to act in good faith. It is seen that if you can get your eyes out they will do it, so beware of these crows.

I'm not going to be compensated for anything anymore, but at least now you'll know what kind of thing we're talking about.

THE BEST INSURANCE OF VEHICLES AND HEALTH N1 IN SPAIN I AM MUTUALIST AND VERY HAPPY WITH THE SERVICE OF THE INSURANCE OF THE CAR ARE ALWAYS WHEN I NEED IT AND THE BEST PRICE OF THE MARKET I HIGHLY RECOMMEND IT 100%

That you attend a machine and throw half an hour to tell you that all the agents are busy and the waiting time for a consultation is more than five minutes and then San 20, is unfortunate.

After 30 years of having insured the vehicles I have had over the years, and lately they begin to give coordination problems between departments to use services that have been paid from the beginning.
Very bad.

I am also from the mutual for many years and therefore PLATINUM, and for a breakdown that I have in 25 years do not take my car to Madrid from Leon until it is filled with other cars to take advantage of the trip. We have not asked for anything else, no replacement car or hotel or anything. Only one crane in 25 years. Estimated time from failure 5 days to bring the car. That's how they treat customers.

They have treated me very well. The consultation I have done has been resolved quickly and in detail, they have also advised me very well.

As this company has changed, worse, customer service leaves much to be desired and insurance coverage every day offers less benefits.

Totally negative, more expensive than other insurance and do not give payment facilities, having a family member in the Mutual is no use, the 50 euros they advertise so much is ridiculous with that discount are still other much cheaper insurance.

Very good place to work and in a very good location. As an insurance company it is fantastic

I have been with the mutual for many years, a vehicle hits me skipping a yield and my own insurance (La Mutua) tells me that several damages are not from that collision, absolutely false, my car was perfect before the collision, the insurance company of the another vehicle wants to take over but my own insurance (La Mutua) refuses !! Incredible, better find yourself other insurance, La Mutua are scammers, they just want to get your money, this company cannot be trusted.

They made me a budget that I liked and when I went to confirm it they told me that they did not assure me "for subscription reasons". I asked for more information and they did not clarify anything nor did they pass me with any responsible to give me the real reason. I don't have the risk driver profile and I have never taken a part. I am very sorry for the loss of time and all the procedures that were useless. It seems to me that they have done a great advertising campaign deceptive. Never more.

The attention is fast and very effective. Resolve any procedure in a matter of minutes.

I have many years with home insurance, and as soon as I have gone to give a report, they make a thousand excuses for not attending to it. And to unsubscribe is an odyssey. I do not recommend it. Cheap but bad bad

Why me if I have been with each other for twenty years? The other day I was unlucky to have my rearview mirror case stolen by breaking the mirror glass. I have third party insurance with thefts, so I went to file the More

Totally disastrous, I have been a mutualist for 20 years and while you pay your fee well, but you have an accident that you are not to blame you leave the car in the workshop and if you want you pay it and you are given the court with the bill which is what I had to do, and then a lot of duo program and 50/50 program .... there is no one who understands

If they say in the publicity that if I happen to you, I will have the same thing as before but for less money, do you think I will change companies only for price? How wrong is your advertising campaign! It's not all about money, they just look for customers for money. Never with you !!!!

There are staff who don't know anything about their work.

I went to renew the card, they were very agile with all the efforts.

Insurance company that does not defend its clients. In 2018 I had an accident with the motorcycle, due to some stain or residue on the asphalt, and said company did not respond to my request to investigate what happened (it could extend much more, but at the moment it is irrelevant). 2020, March, with the pandemic the police are not present for an accident, they leave it in the hands of the insurance companies, the mutual company, gives more value to the statement of the contrary, a statement that only appears in a "I was not , To his client, who is indicating from minute 1 everything that has happened. My car was parked and a truck hit it, causing damage to the entire front of the vehicle. In this case, the Mutual Society does not fight or defend its clients. I do not remove stars because you can not, but after 18 years with them, all my life as a card, I do not want to continue paying a company to scam me. My relatives, with policies from the transition, will cancel them seeing how this company works. In all sincerity, do not take this company, give them a warning, but this and all will play with our interests as they please. Society has a lot of power, let's start using it! Thanks to all those who read it and who value with facts, that facts and data are always objective!