Taking with them my mother policies of the car, th...

Taking with them my mother policies of the car, the house, etc ... on January 19 we take part by breakdown in a bathroom that is producing a leak in the neighbor below, it takes 3 days to send a plumber to repair that breakdown, but to find it has to remove the toilet and make a hole in the floor of 1 square square in the middle of the bathroom, tells us that he does not cover the hole that has to be another repairman, the next day comes a repairman but since we do not have the construction materials, can not do anything, nor tell us that we had to have them ...... the mutual says sms saying that today January 25 a repairman would come to cover the hole, but here has not been submitted nobody even after having called the mutual 3 times ....... all this is already brought to the attention of the general direction of consumption, that if it is declared not competent to resolve, the general direction of insurance will be informed or failing that to the competent body, and as they go nering the policies of car and home, will be phasing out as is logical