I have full insurance without excess.

I have full insurance without excess.
I pay 10 euros less than the same insurance with Mapfre. Break down my insured car on August 24, the alternator broke down in Granada. I was told that I repatriated the car to Madrid, which is where I live, as of September 11, my car has not yet arrived at the Madrid workshop.
They don't even know where he is, 18 days without a car and they don't give you any solution.
On top of each call I make it costs me money because the calls are made to the assistance of mutual Madrid a 902 ........ They do not have an email to write to them, their app does not allow you to contact to explain my situation .
I need the car to work and the fact is that as we go I will be one month without a car, when I pay my insurance for twelve months.
Neither customer service nor anyone from mutual has solved anything.
They pass me from one operator to another operator and so for 12 minutes and finally they give me the solution, Eureka.
Solution, we will call you in five minutes, and here I have been waiting for the solution for three hours.
18 days for now, waiting, to put an alternator, which costs for my car with labor and all 345 and I do not say it, says Ford Spain on its website.



I do not understand how the omic, the OCU, or these associations to help the defense of the citizen, do not put them in evidence and take out the dirty rags, because they run over us citizens and nothing happens to them.

Fence unpresentable, so they have the benefits they have, normal, they spend nothing.

Do not contract with them, they are unpresentable, thankfully I have full insurance without excess, if I get it to third parties, they bring it to Madrid within three months minimum.