Mutua Madrileña (Infomarktel) Reviews

I loved the offices, many managers available to the client, I resolved the issue in 10 minutes, when it becomes insufferable by phone.

In the ads on TV they say (if the price of your insurance has risen, come to the mutual and we will lower it)
Well, the price of my car insurance has increased for me, the Madrid mutual itself, without any fault, I will change it this week, since I have found another company with cheaper prices.

It is the worst home insurance company. They took almost two months in the resolution of the incident, they are not clear and flames and only say long they will call you, which never happens, which shows little professionalism. I do not recommend it for home.

This company is a SCAM. Once signatures do not fulfill their promise. They promised me a 50 fee refund, they give me back 25 and they tell me that there is no 50 promotion. Once you can not cancel it I DO NOT RECOMMEND IT TO ANYONE. SCAMS!

The best insurance with difference in Madrid, very good the management of the experts and the network of concerted workshops, these points are improving little by little in the rest of Spain, when they get the same operation as in the community of Madrid they will have no rival. Good telephone service, agile and very professional. Without a doubt, a company where you can have insurance and be calm.

It is not well explained how to get to vehicle parking

Authentic junk for sure. While your dough sucks for years, you are a great customer. If one day you call the crane or a jet falls on the moon and you report, then directly they no longer want to continue providing services and cancel the contract. In a word GENTUZAS .....

Very attentive telephone staff and very updated in online management

I have been a partner for 40 years and I am very happy with the attention received

I do not recommend it to anyone.
We have been more than three months and all are problems.
We got hit with the parked car damaging it from behind and stamping the front against a wall. There is opposite and part done and we have more than a month and a half to fix the car and give us 40 more days for the expert to reassess the car since they want to make us sign another part, paying us the franchise, for the part from the front
They shield themselves saying that we have not claimed. My phone bill marks 15 calls to this company claiming.
In August, the expert must be on vacation since the party was accepted by the other company since August 6 and they gave us long until September telling us that he was not yet accepted.
As soon as the year has passed we have paid for an insurance change.

Central offices, face-to-face for Mutualists, auditorium

The treatment and the solution they offer is disastrous !!!!

It's a crap company gave me one to leave the park they told me that in 10 or 15 days they would call me for the expert, it was 18 days past 16 days and I do not know anything, the medical part I am still aver if they provide me where to send it it's a shame if you call them they do not solve anything and it's a payment number, as justice consents if they can not provide services that do not offer insurance

ARE THE WORST. YOU DON'T HAPPEN TO INSURE OR A PALOTE WITH THIS PANDA OF MAFIOSOS. 4 MONTHS TO FIX THE MOTORCYCLE WITH ACCEPTANCE OF THE GUARANTEE CONTRACTOR. INFINITY OF CALLS, COMPLAINTS ... AND STILL 6 MONTHS LATER I HAVE NOT BEEN PAID THE REPAIR INVOICE. HUID !!!! I HAVE ALREADY DONE

You call to request a quote to transfer an all risk from another company to the Mutual. They tell you a great price and you take the bait. But of course, they cannot assess until the day before the entry into force. The day of the survey they say that you have an invaluable body roll to non-expert eyes, and that they do not insure you at all risk and only to third parties without giving other options. They say that if we had fixed the damage nothing would happen. This within 24 hours of the expiration of the previous one without reaction time. I have suggested to them (without charging them a penny), besides that they go where everyone knows, that for future occasions (with other clients, it is clear because I pass) they do two expert opinions. The first to see if there is damage and give time to react and the second the day before if they want). Fortunately, Seguros Pelayo has kept the policy for us even though it was canceled (that is, if it is still in force - last day). Thank you Pelayo insurance.

Damage claim payment and today I still do not resolve the case.
A lot of publicity and little service ...

IF YOU HAVE YOUR HOME INSURED IN LA MUTUA YOU ONLY HAVE 30% OF YOUR ASSETS COVERED (at least that's what my experience shows)

I have had a robbery in my house and I have only been paid, that is after protesting the General Director of Mutua Hogar, 30% of the loss. The policy is correctly contracted, without underinsurance, and all the conditions are met to have 100% of the content covered. However, the Mutual has not justified the crude indemnity in any clause of the policy, since that is impossible, but they argue that they compensate only 30% BECAUSE THE EXPERT SAYS IT, which, incidentally, is on the payroll of the Mutual itself.

It is an absolute shame to proceed with this company that charges you an insurance premium for 100% of the value of what you have at home and when something is stolen, you are only compensated for 30%. CARE ALL OF YOU WHO HAVE INSURED YOUR HOUSE WITH THE MUTUAL SINCE YOU HAVE A DEPROTECTION OF 70% OF YOUR ASSETS.

I am sure that we will win this in the corresponding claim before the General Directorate of Insurance or in the Courts. When we win it I will expand this review for everyone to see the procedure of this company.

I would love to know if the same thing has happened to any of you. Take good care of yourself and don't leave home.

A 10 as a car insurer. I am very happy with them from the beginning and I have not had the policy uploaded for years. In price quality they are very competitive. Very good service by phone.

Very good all very well and without any excellent problem.

Every time I give a part they have me waiting for a minimum of one month. In the last one I had to wait 3 months and in this I have already been 1 month. Luckily I have full insurance and the parts I give are almost always the opposite. Of course, those who present parts are frowned upon by being bored without a vehicle for weeks.

Apart from their AWFUL customer service that they keep you on the phone at least 30m, and after presenting the complaint for vandalism to the Civil Guard, they send me to the blind operator and then they refuse me the repair without just cause. When I call again and they tell me that it has been broken BY WEAR ... a SHAME! Besides the expert that they have to make a video call instead of coming ... is that the service that we pay so religiously? As soon as ALL the insurances (cars, motorcycle, life and house) are fulfilled, I plan to change because they have fed me. With the consequent complaint to consumption.

I inherited my father's policy, I think from the year 68, four figures, he first had it until he stopped driving and passed on to my name, this about 1997, from then until now.
The all-risk price is higher for me than if my new wife does it to the mutual, therefore and after speaking with them on several occasions, I have been forced to cancel my policy. What a shame in company, it is not even half of what it was ...

Very bad for me, they give green card only one month a year, as you spend this time you run out of coverage.Poror can not!

a bad company Over 37 years with them and they are not able to take care of their customers. they only want to charge if you die, it does not matter to them as long as you pay.

We have to leave the car in the workshop and in the policy we have a replacement car and a taxi service to the rental office, it is the Mutual who is responsible for all the arrangements and sends us the taxi at the agreed time. We arrive at the office and it turns out that it is closed, we call customer service and it tells us that since there is only one taxi service per service they cannot do more. In short, they leave us lying on the street, they waste our time and force us to find our lives to return home. Very difficult to treat a client worse, already an ex-client of course, and two less policies. At a bad time we fell into the nets of this scoundrel panda.

I've been to a performance. The building is wonderful from the outside and the fresco with the phoenix in the vault of the auditorium is spectacular.

Do not even think of hiring anything with this company, I have been a customer for 10 years with more than 1 vehicle and always at full risk without excess, I had never had problems until I had an accident, they force you to give more than 3 parts for an accident that only affects the front, instead of changing the parts they take them and repair them, and when lights or parts of electronics or other components that are not interested are affected, it indicates that they have been damaged by use. If you want to have nothing more than problems, contract them for that, they are all experts, I agree with the man below as soon as you go over 100 km from 101 from your home, they take the car to the nearest workshop where you You have been thrown away, a shame.

As car insurance very heavy.
I have full insurance. I leave it parked with a blow. I take it to the dealership
The tipa tells me that I am giving a fraud without seeing any collarin made and there are no other vehicles involved. It is the second part that I do so that they give it to me from pasu and ask me for a third party
They are some without shame

A shame of customer service. They are not interested in the customer, just earn money. A lot of fake ad for the mutual that you will see that well and then when you are a client they treat you as if you did not exist. I will see if I can change company to another that treats us as people. A company garbage, DO NOT CONTRACT THE MUTUAL

You are scammers, you extend the two months but if you renew, instead of paying in December, you make me renew now to pay instead of November, in December of next year, scoundrels, you only know how to scam and have your managers steal the money

Very good customer service, you feel informed and attended. No more

Carlos Tauriz, I have two vehicles insured with Mutua, and I have been with this Company for 44 years, a vehicle with all risk insurance and another with all risk but with franchise, I have not had any problem with them, on the contrary they have always treated me well In the last incident that was last month by my wife who has not been to blame, we have been informed by a mobile message that we can repair it without the franchise, therefore each one and passes with all the companies tells the fair As it goes, I will continue in the Mutual until I retire if they continue like this.

Experts in partially rejecting claims, a truly low cost company.

New offices, I don't know if I open parking for customers, only and gone once

They are a real mess. Do not become Mutual. In my company we had a chain crash where we are not to blame, that is, when we were all standing, a van came and gave us several cars. And I made an arrangement of shame. I have claimed them and they have told me that tururu. The funny thing is that the opposite is from Allianz.

Very bad insurance company, at least for car

It has something good and bad. The best personal attention if you are displaced to the offices

It is a first level company, but with prices x above the competition

I have gone to renew the driving license, everything very fast and efficient staff

Bad organization when solving problems. The brand new President and his acolyte Javier Mira, the general manager, should learn how the troop mistreats the customer but stupidly they protect themselves from complaints with a network of interposed mequetrefes. Eat it with your bread. They are stupid: is it that you have not learned in any master that is more expensive to attract new customers than to keep the faithful? Well, they still mistreat us. Then millions are spent trying to recover. Like Mapfre after climbing on the vine and now he's throwing it. Or as BS after wanting to apply the opusine sackcloth to the clientele now he is crying in the corners with that "we want to be your bank" ... bah! I have the days counted in this company.

She says she is one of the best insurance companies but then at the time of any problem her hands go away and you have to manage them alone when she asks for roadside assistance it takes more than two hours the crane that is a real shame

A horror ... several years with them without giving a part, they steal my car and when everything appears they are problems and excuses, they do not show their faces, every day a different information, scanning in everything and meanwhile a month the car stopped without fix anything ... horrible treatment even reportable by one of its operators. I have 4 insurance with them and I will take them all, 4 insurance without a single part in years ... some scoundrels ...

A shame of insurance. When you really need the services nobody gives you any solution. I do not recommend at all.

Well organized attention, without problems in the resolution of my assistance.

The young lady who took care of me, had a lot of empathy. We did not know that the coverage of the green card was limited to one month only and not as before for one year. For us the coverage loses value.
A shame

A space where the professionals will attend you with interest, affection and an excellent attention. You are in the best hands

As always, cheap is expensive. They have stolen a car from us and they give us 2000 euros less than what a car with similar characteristics costs. With which on top of that they steal our car now we have to buy a More

I am a mutualist for life.
Very happy of course . Nothing negative to say. Unlike . Three cars in my house and home insurance. Always without any problem. Greetings to all mutuals and futures that are

The experience with this company is not recommended. They are a mess and something scammers and liars

The worst thing you can do is take out insurance with the mutual. I do not recommend it to anyone! Chorizos !!! Someone who has an auto workshop tells you so!

We have been trying for a month to exchange the Europuntos that we have on the Soy card and they tell us at the gas station that the balance is not available. We have called more than 50 times and their answer is that they are working on it and they only know that they take note, but the problem is not solved. I find it shameful that a company of this magnitude takes so long to solve a problem that it says is a global problem. Of course the policies of my three cars will not be renewed with this company

I have had two fully comprehensive vehicles with Mutua for 32 years and they have never failed again.
No problem in surveys, workshops, replacement vehicle, etc.
I hope to continue another 32 years with them.

Good coverage, fast, and good price. Of course, do not pretend to have a good insurance paying the minimum.

Very bad service, as you have an incident with your vehicle you will regret it. NOT RECOMMENDED, it is a shame that everything is spent on advertising instead of providing good service. I never had an incidence in years but when it has touched me it has been a nightmare. I had to solve the problem myself. I have not renewed with them.

It was raining and I had an accident with the motorcycle. I couldn't believe how efficient the attendance was. The service channels are good and the officials helped me, with the best attitude, to get through that bad time soon.

They have renovated their headquarters and it is very good, I made very quick arrangements and the people who assisted me were very kind

When you want to cancel a policy, they make it impossible for you.
The fax does not work
The 902 phone charges you the call.
The 91 phone tells you to send a letter and finally you have to go to their offices in the Castellana and unsubscribe after having to listen to a string of explanations.
Horrible.
Only to finish at the end and after asking verbally and in writing the withdrawal, you pass the receipt to the collection.
I insist worse difficult.

Bad, bad, bad, and bad ..... Inhuman, lousy and vexatious treatment with clients regardless of their age ... There is no interest in the client portfolio. See you later!

They lack customer service, instead of looking for a solution to a problem with a personal data of a customer, they refuse and if you insist they start to put education aside, an insurance company without customer service will not help me You're welcome, I'm going to unsubscribe my policies, and I will have to denounce by ordinary way for the problem with personal data. 2 calls, with 2 different operators, but clearly none wanting to work, and even and they speak badly to you, with people who are out of work and want to work and that people who have work do not deserve it ... What a shame for service.

It is a 10 vehicle and a 9 home, I have several cars and housing with the Mutual.

Very friendly staff that (at least to me) solve your problems.

Wide, luminous, austere and very well located facilities.