A shame of company, company with columns in decept...

A shame of company, company with columns in deception and lies, I have car insurance and I want to pay it monthly, they tell me by call that I have to take out other insurance so that the change of the monthly payment takes effect and not 3 installments the payment, when I call to verify the amount and guarantee the payment of the same they tell me that they have deceived me by the call and that they do not know who it is, yet they tell me that they cannot do anything, some scoundrels and they refuse to give me the recording to put the demand.