I don't even know where to start. Telephone IMEI i...

I don't even know where to start. Telephone IMEI incorrectly recorded, home address incorrectly recorded. Is still possible, can happen, copy from a sheet of paper or make an email copy / paste is known to be difficult. Fortunately, I was able to save the order on the phone (after waiting 30 minutes) somehow (or not?). Then: Emails either answered completely generically - if at all 3 days later or not at all, no information about the process, or the status of the repair, diagnosis, type of error / defect. Have been waiting for precise information on my phone for 3 weeks or a period of time about how long a repair or replacement will take. The homepage says: Repair time 2-3 days. When I googled this company after the very bad customer experience, I was shocked how many people had negative experiences. So far I can only confirm most of it. Why they are advertised as a premium service by major manufacturers is a mystery to me, and the lack of good alternatives is very annoying. A good competitor would do them good to regain awareness of the private sector. I really don't know why so many things go wrong. Only the woman on the phone deserves a star because, despite her work environment, she tries hard to be polite and somehow run the shop. In today's world you need a phone to work, travel, organize appointments! If you as a company know that it will take a long time, you can send a replacement at least temporarily! You really can't take that long. Next time I would rather buy a phone from a brand that has nothing to do with mobile touch. I even offered to pay an express surcharge twice (even if the repair is guaranteed), which is also ignored. The positive reviews must be fakes. Even the employee at Huawei tells me that this is absolutely wrong and apologizes for Mobiletouch.