Mike Shaw Automotive / Denver Direct Auto Reviews

Great experience working with Keith at Mike Shaw Subaru. He made my trade-in and new car lease a no hassle seamless process!

This is by far the best Subaru dealership ever! Staff are friendly, professional and caring. They make sure everything is perfect from start to finish. Always a great experience. I won't go anywhere else.

Scott DeSalvo helped me find the car of my dreams! My crosstrek rides so incredibly well! Thanks Mike Shaw Subaru!!

Had a wonderful experience here. There were a few issues that were not anyone's fault. But my salesman was resourceful expedient and respectful. Mike Shaw Subaru has definitely got a return customer.

My sister and I had a really great experience purchasing a vehicle from Austin this afternoon. We originally made an appointment to meet on Friday afternoon and couldn't have had a better experience. Went back this afternoon to pick up her new (used) car! Highly recommend reaching out if you are thinking about purchasing a new car.

Margaret and the staff did a great job quickly and efficiently

We have found that working with this dealership has been very difficult from the start. We arrived to test drive and potentially purchase a vehicle with an appointment for a sales person. We were ignored by the front desk and the sales staff. After we got our sales person, we settled on a vehicle. When they handed us off to the finance department, that department was too busy to work with us and we had to wait nearly 4 hours. We came close to walking away and going to another dealer, and we should have.

Now, our temporary tag is about to expire. The state reports that they never received a registration from the dealership and that we should talk to them. They either won't answer the phone or their phone system is broken. I have called half a dozen times without success. I tried the online chat, but they just said they would pass the information along and someone would call me at their convenience.

It is now my problem to fix the issues with the state that the dealership should have taken care of. I would recommend that everyone consider somewhere else. This dealership doesn't seem to be interested in taking care of their customers.

Very good service, excited about our new care. Thanks Kevin Steveson.

Jamie and Tommy are the best, I was treated like a friend from start to finish. I recommended Mike shaw subaru to the stewardess on the airplane from home. Why get played with by money.grabbers, when you have friends who treat you like family. I recommend Mike shaw subaru to everyone.

Great place to buy a new Subaru. Staff was knowledgeable and not pushy. Would recommend giving them a shot!

Mike Shaw Parts, Sales, and Service are bar none!

I feel like half the reason I even still own a Subaru is so that I can see all the awesome folks here.

I have, and will continue to suggest everyone I know buy their next car at MSS.

I bought a car from Mike Shaw Subaru two days ago. No complaints. They went through the usual song and dance during the negotiating period, but once it became clear that we wanted the car with no BS, it all went smoothly. It was an easy transaction for everyone - we'd done lots of research ahead of time and went in knowing exactly what we wanted and what we intended to pay. I was happy with everyone I worked with there and I love my new Subaru!

Dont give them any sort of information. I get never ending letters and calls from them even after asking them to stop.

I would not purchase a car from this dealership. They wasted an entire day of my time telling me they had a car that day. After spending two hours filling out paperwork they told me the car had been sold. Then they told me that they would have another one in an hour. Meanwhile they were trying to push a car that I did NOT want. I believe they thought if I had gone through all of the paperwork they could push me into another car after they took my money. They told me the next day that that car had been sold. They charged my credit card 500.00 to have the car available for me. 24 hours later I still did not have a car with them. I called Valley Subaru in Longmont Colorado and dealt with Tom King the manager there. Tom was straightforward and honest. I purchased the car from Valley Subaru in Longmont. It was a completely different experience than working with Mike Shaw Subaru. I asked Mike Shaw dealership to credit my card which they then charged another 500.00. I just got off the phone with them asking for my credit of 1000.00 and they were condescending and rude and "promised that they did it." I also expressed my concern that they don't trade with Longmont which would have made my buying experience a MUCH more pleasant experience which they basically said "tough there are dealerships we don't trade with." They dismissed me at that point. Even their manager doesn't know how to deal with an upset customer. Overall I would rate this a VERY POOR buying experience. If you have to deal with someone at this dealership I would only recommend Steve Glime. Steve you may want to find a better dealership to work for.

What a great experience!! I would recommend the shop over and over again. They went above my expectations and made sure I was taken care of. Friendly staff and I noticed they enjoy one another and seemed they enjoyed their job, which in turn helps with customer service. Truly will use them anytime I need service.

The folks at Mike Shaw Subaru are doing a great job. I walked in and spent less than 2 hours in the dealership from start to finish. I negotiated and found my best price online with Shane and then when I went to do the financing they beat my banks rate by over 1%!! I am so happy I decided to go here instead of my local Subaru dealership. Thank you Shane and Peter.

Kathy my service advisor was amazing. Great customer service. Totally satisfied with my first time experience at Mike Shaw. Great job guys.

Could not be happier with my car buying experience! Hutch was fantastic! I didn't feel pressured at all and they really made an effort to get me approved, I mean they jumped through hoops for me! While I waited they had plenty of snacks and drinks and friendly staff to talk to. I didn't feel out of place at all. I'm 20 years old so I thought for sure that they would try to take advantage of me but that wasn't the case at all! Hutch was super friendly and went the extra mile to make sure I left happy and with the car that I wanted. He gave me all the information I needed to make the right decision and I felt very well taken care of. 10/10 will recommend to everyone I know. Go to Mike Shaw Subaru you will not regret it!

This was my first experience buying a used car from a dealership. Let me tell, my time with them was very pleasing. Jamie was wonderful and easy to work with. She gave me all of her attention, made it a very happy experience and accommodated to all of my needs. For instance, when I got home I noticed a few things that were missing in the vehicle. Immediately I called the dealership and Jamie was able to fix the problem with no issues. I couldn t be happier with my experience with this team. Highly recommend checking them out if you are driving through the area like I was! Plus, they have VERY good coffee :)

Poorly trained staff that is both young and bumbling. Did a hard pull on me when I specifically asked to make sure it would be a soft pull. As a result they lost a sale from me. Details count guys...

met the most wonderful person who helped me out so so much me got me exactly what I needed , Jaime Chu was the most caring person

Elena was awesome and it was the first time I bought a car that the process was completely painless and at the end they even found a better deal on the financing. I love my new car! :-)

I recently bought my first Subaru at Mike Shaw and have been looking for a few months now. Jamie Chu patiencely helped me through the multiple times I went to shop at the dealership and finally got me into the right car. I highly recommend asking for Jamie because she's great to work with, especially helping me through purchasing my first car.

Great Dealership
Took My Sti in for a minor warranty repair
Turn around and communication was excellent
Work done excellent
Very good job
Wally in service is effecient and knows the car

Save yourself a headache and purchase your vehicle somewhere else. If I could give it zero stars, I would. I can only imagine how many other people they have tried to scam out of money. On top of paying $1400 in taxes for my car, I paid an additional $600 in taxes. Kept all my paperwork. They tried to only issue a check for $800 to the dmv and tried to stick me with the rest. It has been a nightmare to get the $589 back that they now owe to me. The funny thing is they cant produce the check they claim they sent to the dmv for $1409. They can only produce a copy of a check they sent to the Dmv for $800. Scandalous business. Just admit you made a mistake and make it right.

Awesome total experience!! Cliff was awesome! No wonder he is #1 salesman. Love the car and the whole sales experience. I totally would recommend going to Mike Shaw Subaru! We will go back for our next car as well. No haggling. They gave us a great price so we bought right away. Thanks Cliff!

I love my new Crosstrek! Cliff was great and helped me get exactly the car I wanted. I really felt like he was listening to me - no pressure sales tactics at all! He stayed in contact with me and gave me updates as to when my new car would arrive. I was dreading car shopping but Cliff made it fun and easy - the way it should be!

Bought a used car from Mike Shaw Subaru. Nick B. & Jaime R. Were my sales guys and they did a great job getting me in a car that was in my budget!

I had a great experience buying my car at Mike Shaw Subaru. This is my second car I have bought there. They have outstanding customer service. They are very friendly and will work hard with you to make it possible to leave with the car you want. If you want an easy and awesome car buying experience, go to Mike Shaw Subaru!

Austin is a great person, and very professional in his work, he did a very good job, he helped us with the purchase of our car and he answered all the doubts and questions we had.

Good customer service and knowledgeable about cars...not top pushy...

Great Customer Service !!!! Tommy Lee was a GREAT and VERY PROFESSIONAL Sales Consultant. We bought a Subaru Outback, and he went over every little button and knob to think of on our new vehicle!! We are so SUPER HAPPY with our pick of vehicle!! He also had A LOT of patience as we were trying to decide what type of vehicle to pick out too!! All in All we were very lucky to get Tommy Lee as our Sales Consultant!!!!

Jamie was amazing! She s straight forward, flexible, and takes good care of her customers. Not that usual high pressure sales you might be used to. I would definitely recommend not just buying from the dealership, but seek her out personally. Awesome experience!!

I went in and talked to Jaime Antillon about re-establishing my credit. I'm currently in bankruptcy and needed help with next steps. Jaime was very knowledgeable in that department! He answered all my questions and made me feel very much at ease. I will be coming back to buy my new Subaru very soon :) I'll definitely be recommending Jaime and Mike Shaw Subaru!

Update:
Mike Shaw's GM Frank, reached out to me post my review. He did everything he could to make the issues right. With Austin's help, they managed to make everything right today. They both worked very hard to try and make me happy today in a really poor situation and did suceed. I recommend getting in touch with Austin if you want to buy a Subie from Mike Shaw.

Bought a car in Jan, from Austin, who was great the entire process. Asked for GAP insurance, they didn't do that, which had left me screwed due to an accident that I didn't cause. Went in there today to basically be told not their problem.

I have never been lowballed so much in my life! offered me 11000 for my car that bluebooks at !6000. Bought it from them a year ago for 20000. said they could make up the difference by adding money to the proposed lease. their offer: $400 a month for a lease! for the basic model. so much for the advertised $88 a month. thats more than i pay for the car i own. unfortunately you guys lost three yes three long time customers. the big issue is that they couldn't explain how they came up with the numbers. As a business KNOW YOUR NUMBERS.

I own a Subaru and I always get my vehicle serviced here. Wallace and Beth were my service advisors. They are very professional and took my time into consideration. The process was fast and they answered all of my questions.

Don't buy parts from this place, refuse to honor website pricing or the MSRP if you pick it up.

A few weeks ago I ordered seat-back protectors and had them shipped directly to the shop so they could install them. This week I called to see if they had arrived (expected to hear about this after only a few days), and the rep I spoke to in Parts told me that they had arrived a while ago, but the service order was never updated in the system for my order- so I didn't know they were there. He pushed it through while I was on the phone and a few minutes later I was set up with an appointment to come in for the install today.

When I got into the Service center today, Tim looked up the charge for installing the seat-back protectors, and after learning the price for install would be more than the actual cost of the parts, he told me I could just pick up the protectors and put them in myself. After I got the parts, Tim took the time to walk me through how I could do it on my own, and helped me.

Service center also gave me good tips for snow tires I should look into for this season!

I wish I would have bought my wrx here. They fixed a recall. Best service ever, so so so friendly.

The woman in the service department did not listen to what i had to say and seemed to thrive on wasting my time. She should probably not have a job where listening intently is part of the job.. The interaction with the parts department was as expected and was only slightly more expensive than the Greeley subaru dealer.

I had started out at another dealership and when they told me I needed to take a number before anyone could help me I decided to go directly to the Subaru dealership that a few blocks up. I was greeted immediately by William and we headed straight to the car I was wanting to look at. William was personable, friendly and very professional. He was understanding of my time and everything went through as quickly as possible. I would recommend others interested in buying a car but not interested in the "car buying" experience go to Mike Shaw and ask for William.

Shane is the most helpful sales person that you could hope for. He has great knowledge of the product he sells and gives great advice for the best care you can give your car. Thanks to Kathy in service for referring me to him

The purchasing experience with Mike Shaw Subaru, specifically with Hutch Yang and the finance team, went exceptionally well. The sale was considerably low pressure, which as a first time, new car purchaser, felt nice. The team was very helpful and worked to help meet the plan I made for my purchase goals. A very good experience overall.

They told me they could get the vehicle I wanted within 3 weeks and match the price of Flatirons Subaru in Boulder to lure me in over the phone. When I got there 3 weeks turned into 2 to 3 months and the price was 4k more than Flatiron Subaru sold me the vehicle for. Almost all dealerships are terrible so why would I bother giving them an additional 4k dollars for no reason when a comparable dealership within 10 miles will give me a far better deal for the exact same car within the same exact time frame? Complete jerks for making promises over the phone they could not live up to. Nice job Oz (internet salesman).

Went into Mike Shaw Subaru on Saturday after contacting them on Friday about the availability of a WRX. From the start, Tommy Lee was an absolute professional. Quickly handled all of my questions and politely and professionally guided me into the best decision for me. I felt like he was always listening and was able to address any questions I had. The best part of my experience was that I was in and out under 2 hours with my brand new car. Quickest car buying day I ve ever had and I will be sure to shop again at Mike Shaw Subaru. When you do, ask for Tommy Lee, he will take care of you!

Buying cars here since 2004 spent over 200000$ on cars there's leasing buying, my whole family, just left today upset horrible customer service there parts and labor crew are LAZY to LAZY to pull a pin back to put on universal Subaru mud flaps. An idiot to be a Subaru tech was very suprised. My father Jose my mother Maria my uncle my brother WERE done you lost us cuz of your dumb tech.

Subaru is my family it's our families family ever since we came to Colorado from Los Angeles you've been our family, so it was hard to deal with a tech turning me down n away cuz it felt like family turning me away, Subaru followed up with me and made things right! They fix mistakes made and I'm so grateful for everyone there, Kathy, John, cliff, Dan people's, Domnic the tech and many more employees there are the best! We will continue to come here and continue our family relationship with Mike shaw Subaru! I recommend this family to everyone!

Had a great first time experience with taking my Forester in for service. It was ready sooner than they estimated, everyone was friendly and everything was covered under the warranty. Will definitely take it back here next time.

So as a first time car buyer I went there knowing I'd probably get pretty walked on as far as interest rates go, and I know my credit affects things as well, all that aside I still can't phantom how a car they told me I could afford at 12,000, turned into a 17k loan with a 13.9% interest rate. Regardless I bit the bait because at the time had a job that could support, However after loosing the job I attempt to get out of my loan, I was able to pay a decent chunk off the loan but still was a thousand over market value but these guys offer me 5k for the car they got 16k off me. And the customer service could not have been any worse

Alex Comar at Mike Shaw's was great to work with! He was friendly and knowledgeable about the vehicle. My husband and I came to Mike Shaw's for a test drive and did not plan to make a purchase that day, but Alex got a us a great deal and worked hard to find us the Forester we wanted in the color we wanted. He took the time to call other Subaru dealerships to see if they had one on their lot and ended up staying past closing to get us taken care of. We love our new car and love being part of the Subaru family!

Always love the service here! Very friendly & rapid service. I can t trust anyone but Mike SHAW SUBARU in Thornton.

After bringing our car in for a service, our car started leaking oil, like a lot of oil. Trying to get answers from the mechanic, Jeff, was like pulling teeth. He was rude and demeaning. He might as well have answered all my questions with Because it does for all the information I got from him. I can guarantee that my husband and I will not be coming back here.

Two years ago I leased a Crosstrek and loved it! A few months ago I was concerned about how much I went over my mileage, to which they helped me immensely by trading it in a for a forester which I also love!! I worked with Alex both times and this last time also worked with Keith, both were fantastic!

Jamie Chu was amazing at helping me find a good vehicle that works great for me and my three kids!! She was quick and efficient and was very knowledgeable about everything vehicle I asked about!!

So I ordered parts over the phone and the parts department promised that they would be in the following day. Two parts were in stock and one had to be ordered but it was promised to be there the next day. So I showed up and the parts worker had no record of the order, then after a few minutes they found the pieces that were in stock. However, the third piece was never ordered and the parts manager had the indecency to give me attitude. So instead of taking the two parts, I just left.
For the next customer, I would not advise you to go here. They are very disorganized and that's why my parts were not ordered. The parts manager gave me some nonsense where it was a computer error but when I talked to one the parts members he promised that both parts would be there. So they wasted about an hour of my time, go to another Subaru dealer! Save yourself the time, I am beyond disappointed by their staffing.

Austin was awesome very knowledgeable. We appreciate his help

Keith traczynski got me in a brand new 2020 impreza and was very informative explaining the features and Perks of the vehicle and was very welcoming in the cold process of buying a vehicle. God bless him for giving an A++ experience!

Got into two new Subarus over the last month. Christian helped my wife find the perfect car, and made the process quick and efficient. I worked with Cliff to get into an Ascent, and he even helped me find a way to maximize my trade-in outside of the dealership. Both Christian and Cliff went above and beyond anything I have experienced at a car dealership previously. When the time comes for a new vehicle, we will definitely be coming back to Mike Shaw.

In addition, shout out to Danny at service! We weren't expecting to trade in my wife's outback the day we got her new car, so we still had snow tires on the car when it was traded in. Danny pulled those off for me and put the stock tires back on without any pushback or issue. This dealership is great!

I would give a below 0 star if I could. This is the worst car buying experience I ever had. They sold us a Toyota Camry with severe transmission issues and I have to replace the transmission 3 months after I bought the car.

They had us test drive a different car and after signing all the paper works, they said they cannot give us the car for 2 more days. Their reasoning was that the car need to detailed again. When I went to pick up the car I told them it was not the car that I test drove but they convinced me that it was. It was very similar. Thinking that they are a reputable dealer, I thought I could trust them. But as soon as I drove off the lot, I knew that something was wrong. But the sales person (King Vang and Ricky Vang) said once you drove off the lot, they are not responsible for the car.

Initially my mechanic thought he could replace the torque converter. After the initial review one of the internet sales manager (Randon) offered me half the price for the repair instead of taking responsibility for selling me a damaged car. My car is in the shop now and the mechanic found out that he has to replace the whole transmission.

I will never go back to this dealer and I don't recommend anyone to go there.

Very knowledgeable advisors and technicians. Prompt services and excellent customer service!

Came in for a recall and everyone was amazing!! Had multiple people ask if I had been helped and were so kind. They even offered to wash my car after the service which was so helpful!

Thank you Mike Shaw for helping me get my new Impreza! Shout out to Frank in finance for answering all my questions!!

I got THEE lemon of all lemons from here - 2012 Subaru Impreza. Within the first year the transmission failed, fluids in hoses coagulated, A/C quit out. Ended up with over $17,000 worth of repairs needed before even owning it for a year. It was in the Mike Shaw Service Center from early November to mid January of 2020 before I got it back. I ve just had to bring it back due to the A/C not working although this was an issue said to be fixed and already paid for at the prior appointment.

As if this wasn t all bad enough, the tacked on $2,500 fee for handling made this whole deal a lot worse, if you have other options of dealerships-go somewhere else.

The stars are because there are still a lot of good people working there, very nice/friendly.

Today my wife and I bought a new vehicle. Tevon Vara and Austin Elzinga were the two sales reps that helped us out. They were great. They're both straight shooters and cut to the chase with us which is how I like to do business. They were very professional. They knew their product and their process inside and out. They answered questions for us before we even knew to ask. I've had mixed car buying experiences before but this one was a breeze. I'd definitely do business with them again.

Very nice
Keith was great

I just had my car's service check and it was such a wonderful experience! They handled everything so smoothly! I was able to run and get some coffee while they changed my oil and rotated my tires. And it only took 45 minutes! I felt like I was in and out in no time! I would also highly recommend the sales team. Oj was fantastic and since buying my car in June, he has answered any questions I send his way. Great people over there! Thank you!

Came here on Friday to get my 2018 Impreza oil changed and everything filled up waited an hour and 40 minutes to only find out when I get home that none of my fluids were topped off and now I'm not even sure if the oil was changed. I have called back 3 and 4 * leaving voicemails with still no return call I understand it's the holiday weekend but I feel like this is serious. I except to get what I pay for!!!

Tori did an amazing job. The time flew by which is not something you expect at the dealership. Very enjoyable experience!

Eric Grimm offered excellent customer service and support - thank you Mike Shaw Subaru!

An awesome place to go get your service done for your Subaru. I was helped by Stephen in the service department and he went above and beyond to make sure everything was done properly. It's great to see that companies like Mike Shaw Subaru care about customer service. Absolutely great service!

Austin and Nate were helpful and professional helping us out today getting our new car

Had a great experience purchasing my new Subaru WRX. Jacob was extremely helpful in guiding us through our options to ensure I ended up in the perfect car!

GREAT PLACE TO SHOP FOR A CAR. KEITH TRACZYNSKI MY SALES REP & ANTHONY ULIBARRI FINANCE MGR WERE VERY SPECIAL. I'M A 1ST TIME BUYER & THEY WERE VERY PATIENT AND KIND. THE PLACE WAS VERY CLEAN. NO WORRIES ABOUT COVID.

Jamie was super helpful and informative. Helped me pick out a great car!

It was a pleasure working with Keith. The process was simple and smooth!

We bought an ascent touring from Shane. Shane was very friendly and transparent on price. He was also very helpful showing us the features of the car and helping with comparison of the Forester. Thanks so much Shane!

Fantastic experience at the service department today. Came in for oil change and Chris Sparks was awesome. Great customer service is what sets business apart and Mike Shaw Subaru rocked it. Thank you!

Took my Suby in for a recall (apparently the passenger side airbag inflator could explode due to moisture corruption and murder everyone inside- slight exaggeration but it needed to be fixed).

They got me a shuttle to my house and were able to arrange a pickup for me as well, which was super convenient. They quoted me about 3 hours for the job and that's about how long it took.

They didn't try to sell me on any additional services, and everyone I interacted with was very professional and courteous. If you have recalls that need addressing, I'd definitely recommend coming here!

Austin was a straight shooter and always willing to try and make the deal work. Great attitude, great service, and great car. Second car from this dealership. Appreciated Austin s demeanor and work ethic. Thanks!

Jamie Chu helped me lease my new Subaru and she was so helpful and fun!! She ensured we got the best deal. Thank you Jamie!

I worked with Jamie. She was very knowledgeable about the vehicles. She made me feel very comfortable with shopping at Subaru. I loved her.

Austin was amazing! I've bought two Subarus from Mike Shaw Subaru and it's been a stellar experience!!

Tim in the service department at Mike Shaw Subaru is awesome!! Always takes great care of my car and communicates well when things come up unexpected. I would Highly recommend him at Mike Shaw Subaru

Tyler & Anthony were very good to work with, very happy with experience!! Thanks!

I really like the car they found for me and the process went smoothly. Would highly recommend

Stephen goes above & beyond to help me diagnose my 2012 wrx. All the creaks & rattles that an aging car has & he has no problem running through the list with me to get my car situated. Anything he could do to get my car ready as fast as possible.

My wife and I purchased our first ever new car today from Mike Shaw Subaru.. and it was an absolute positive and amazing experience! Justin Yelverton was the gentleman who helped us - and I can say he was an absolute JOY to work with. His knowledge, passion and enthusiasm is unmatched. Our whole car buying experience was what most folks dream of for their car buying experience. Mike Shaw Subaru has earned customers for life!

Our salesman, Austin Elzinga, was excellent. He worked with us so we got a great deal that our local dealers wouldnt touch (and some complained about) as well as worked with our crazy timeline. Coming in from out of state, he was willing to meet us outside of his normal hours to ensure we were able to pick up the car in the morning and hit the road. 5 out of 5 stars!

Great experience from a car dealership! Eric was super helpful.

I went in today for a trade in and received the most excellent customer service the staff were friendly and very informative. Both Gabriel and Alexandra made my visit as smooth and easy as possible and helped me find a vehicle that I loved. I 100% recommend mike Shaw Subaru honestly such a great car buying experience.

Fast and efficient and they pay attention to ghe details!

We went to test drive the new Ascent after deliberating about a new SUV for quite a few months. We had previously been to Jeep and were so put off by the lack of professionalism and poor attitudes toward helping us that we walked out. So obviously we were pretty apprehensive going into another dealership expecting the same. To our surprise, that was not the case. Keith T. met us and showed us exactly what we were looking for, presented our options, was fully knowledgeable, and patiently answered all of our questions. We weren't committed to/planning on leasing or buying that day, but we felt so comfortable with our experience that we decided to go for it. The car, the customer service, the atmosphere, and the experience were all 10/10. We would absolutely recommend Keith and the Mike Shaw Subaru team to anyone looking for a vehicle.

I originally went to Mike Shaw Subaru to compare the Forester to other crossover SUVs. I wanted to make a quick, relatively painless decision (I don't really enjoy the protracted negotiations around car buying), so after my first visit I arranged to come back to the dealership after work for a final test drive and negotiation.

I'll start by saying that I had glowingly positive experiences with most individuals at Mike Shaw Subaru -- notably with Allie, Mike, and Matt. However, during my follow-up visit I was paired with Dusty and my experience was horrible -- almost laughable, on par with an SNL skit if it hadn't been happening in real life.

My friend and I rode on an Outback test drive with Dusty. I had done the standard internet research but was still indecisive and actually wanted the sales pitch on features, comparisons between models, etc. Dusty was totally unhelpful in this regard. I had to proactively ask informed questions to fill the enormous vacuum of silence as I drove. At one point he mentioned that he was from Boulder and my friend politely asked, "Oh, how did you end up moving to Thornton?" and he just replied, "It's a long story." I guarantee it's neither long nor interesting, but okay. Hoping to draw out information, I asked what his take was on the oil consumption in Foresters based on issues with the 2011-2013 models. He brushed me off, saying, "Every brand has its quirks" -- this would be an okay (if vague) answer, if I hadn't been referring to a class action lawsuit that he was clearly unaware of.

The kicker was when we pulled back into the parking lot. At this point Dusty starts to tell me that they don't begin to discount these cars from MSRP at all because they're so popular that they just fly off the lot. (Even if this is true in Colorado, it makes Subaru sound arrogant.) I turn to him, having been put through this routine before, and say that I don't negotiate from MSRP, but from dealer invoice or true dealer cost. I also note that I checked TrueCar right before walking in, and there are several dealer quotes that are below MSRP on this model in this area, so that doesn't really seem to gel with what he's telling me. Dusty, clearly threatened and peeved, interrupts me and says, "First of all, I'm a TrueCar certified dealer, and second of all, if you'd let me finish.." -- I don't know what was said after that because my friend and I were too busy picking our jaws off the floor.

My friend and I both work/have worked in client service roles and we were shocked by Dusty's unprofessional behavior. Even if we had been ignorant, loud, bulldozing customers, which we weren't, the role of a salesperson is to listen and be helpful. Particularly when the customer is making a huge purchase decision and getting ready to write a check for thousands of dollars.

As I said, nothing against the other sales reps I worked with who were professional and a delight, but I was so turned off by this one experience that I went to Mazda and wrapped up my business there.

Steven was great!!! They helped me finish a job that got started down in san antonio and did all they could to make it happen. I will be coming back to get more parts and other things done to my wrx.