Kerri Schommer Review of Mike Shaw Automotive / Denver ...
I would not purchase a car from this dealership. ...
I would not purchase a car from this dealership. They wasted an entire day of my time telling me they had a car that day. After spending two hours filling out paperwork they told me the car had been sold. Then they told me that they would have another one in an hour. Meanwhile they were trying to push a car that I did NOT want. I believe they thought if I had gone through all of the paperwork they could push me into another car after they took my money. They told me the next day that that car had been sold. They charged my credit card 500.00 to have the car available for me. 24 hours later I still did not have a car with them. I called Valley Subaru in Longmont Colorado and dealt with Tom King the manager there. Tom was straightforward and honest. I purchased the car from Valley Subaru in Longmont. It was a completely different experience than working with Mike Shaw Subaru. I asked Mike Shaw dealership to credit my card which they then charged another 500.00. I just got off the phone with them asking for my credit of 1000.00 and they were condescending and rude and "promised that they did it." I also expressed my concern that they don't trade with Longmont which would have made my buying experience a MUCH more pleasant experience which they basically said "tough there are dealerships we don't trade with." They dismissed me at that point. Even their manager doesn't know how to deal with an upset customer. Overall I would rate this a VERY POOR buying experience. If you have to deal with someone at this dealership I would only recommend Steve Glime. Steve you may want to find a better dealership to work for.
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