Mike Shaw Automotive / Denver Direct Auto Reviews

I had been noticing exhaust coming into the cabin through the vent of our 2015 Outback, which another mechanic said would be covered under a warranty at a dealership. I went to Shortline because we had purchased the vehicle there. Upon entering there, they immediately started telling me how it was likely our fault and they would be charging us $125 just to diagnose it. This was the final straw for going to them and completely regret ever buying the vehicle there. I called Mike Shaw and talked to Matt in Service. He walked me through the process and told me how they would start as if this was an issue covered by warranty and go from there. He was super easy to work with and understood that I was a bit concerned that our catalytic converter had an issue when the car was only 3 years old. They determined it was something faulty on the part itself and covered it under warranty. If you are looking to buy a Subaru or just need to get something taken care of, GO TO MIKE SHAW SUBARU, NOT SHORTLINE! They will be so much easier to work with and will ensure that you are happy when you leave!

Very good place to buy a car or service your car. Great staff.

Bought a Forester a few weeks ago. Cliff Swain was great. No pressure sale. Had great knowledge of the car, and we drove away very happy.

Brought my car in for service car has 10000 miles on it wheel bearing was no good and told me it was covered under warranty spend all this money on cars and warranty does no good

Best service with professional mechanic teams, very good sales person who helped me to choose new Subaru. And sale person Griffin Hammel followed up with details of new system in car and made me feel very comfortable to make decisions to lease program. I am going to recommend him to all my friends and family members to visit Mike Shaw Subaru.

Shady dealer. Bought a vechicle here and low and behold the ole call back the next day to re-sign the contract because they couldn t get that rate they approved you the day before. Snuck new terms in the contract. I would recommend avoiding completely. Also bad experiences with their parts and service department.

I had such a great experience with my recent vehicle purchase. My sales person, Cliff was extremely knowledgeable and supportive through out the process. He was able to get me into a Subaru that met my requirements and was within my price range! Thier finance team worked with my credit to get me great loan terms. I would not hesitate to recommend Mike Shaw Subaru to a friend or family member!

Thanks to Alex Comar for the excellent service over at Mike Shaw Subaru. He helped me get the car I wanted at the right price and didn t try to sell me on all of the extra BS! You rock Alex!

I just got my car serviced at Mike Shaw. I usually don't write reviews , but I felt compelled after having such a great experience from customer service . Matt helped us today and went above and beyond to provide all the information we needed and excellent service. I will always take my car here . Thank you guys for being truly helpful and supportive to me.

Overall Mike Shaw has been a great dealership! Had a nice, easy going experience buying my first Subaru with Cliff S. who has gone out of his way to make sure that I am taken care of. After only having the car for a week, I got a non-repairable flat tire. Had a great experience with the Service Department (I was already needing service quicker than expected), but Matt R. was very helpful and took the time to explain a few aspects about AWD tires.

I went in knowing which car I wanted (model, edition, color, etc) as well as what I wanted to get my monthly payments to. Randon helped me out with all the paperwork and getting the best pricing. He was very helpful and took the time to explain everything. Whole experience was great and I would refer anyone to this location!

I just purchased my first brand new car from Rob Oja at Mike Shaw Subaru. The sales process was seamless from start to finish. Rob promptly responded to my many emails and thoroughly explained the Crosstrek's features in person at the dealership. Rob even drove me to the dealership from Denver so I wouldn't have to take an Uber. As a female, purchasing a car from the dealership can be a daunting experience; thankfully, Rob was a true professional and I recommend him to anyone that is in the market for a Subaru.

I work with Beth and Wally quite often when I come to get my older Subaru serviced. They always take such great care of me and don t suggest unnecessary maintenance, which seems like a rarity. I live closer to other Subaru s and will drive out of my way to come to Mike Shaw Subaru. Thank you!

Alex Comar, from Mike Shaw Subaru was very enjoyable and easy to work with! He was very informative about his inventory and went above and beyond to fulfill our custom requests! Alex was very patient with me, my wife, and my 1 year old son, in order to ensure that we walked out the door, completely satisfied! We ended up leasing a Subaru Forester, with a brown leather interior, specially inserted, for a remarkable price! There was never any nagging, signs of annoyance, nor beating around the bush with Alex. He was very considerate, up-front, and helpful to work with. We will certainly be recommending our friends and family to Mike Shaw Subaru, all because of Alex Comar!

I have never enjoyed the car buying experience until now. We worked with Cliff Swaim who helped us to find two vehicles that met our specifications. Great representative for Mike Shaw Subaru! He really listened to our needs and was not high pressure.

Austin was great! He was extremely helpful and didn t make us feel pressured in any way. This is how I like to buy a car!

Had an 11 am appointment for an oil change and tire rotation, and was quoted about an hour and a half. The time is now 2:20 pm, and upon inquiring, was informed that the tire rotation had still not yet begun. Super disappointed. Won t be coming back.

Austin Elzinga was very knowledge, extremely straight forward and contagiously friendly. He made my experience fast and easy! Thank you so much!

Worked with Keith Traczynski to purchase my first car. Great experience! Incredible patience from Keith!

Very positive car buying experience. Will recommend Mike Shaw Subaru to everyone. They are very professional, knowledgeable, and best price anywhere.

Austin was amazing!! Great customer service, very patient and attentive to my needs. Highly recommend!

DO NOT BUY FROM HERE! The sales people were nice of course and they got me into a 2004 Subaru Impreza WRX. Well so begins the problems. They sold me a car that I had to replace the battery within 2 weeks of owning the car. The guys at AutoZone were suprised the car would even start. Than when I went to get my plates nearly 2 months later the paperwork wasn't in so I had to pay to get my temporary plates extended. They sold me on a warrenty that multiple associates assured me would cover the timing belt and guess what it didnt. They are liars just looking to make a sale. The cars they sell are not of good quality and let me assure you they will tell you anything to make a buck. Silly me for not doing my homework but i will NEVER go there again.

Warm and friendly. Everyone was very helpful. I appreciated their patience and knowledge of the process. Keith is great and I would recommend him to others. Thanks guys!

Jamie was great and Eric took good care of us too. Josh handled the financing like a pro and we bought two cars which made things tough but not for them. Thank you Mike Shaw Subaru!

Walley, the service tech was so accommodating and took the time to make sure I was taken care of. I appreciate his willingness to help and genuinely care.

Austin helped me through the process of purchasing my first Subaru and was absolutely incredible! Thank you so much!

My family and I had a really good experience shopping at Mike Shaw Subaru. Our salesman, Jaime Rodriguez, was very accommodating and helped us find the perfect car (in this case, a 2018 Subaru Outback). If you're in the market for a new car I highly recommend stopping by and talking to these guys (ask for Jaime if you get a chance). I love my new Subaru!

Bought a car next door today and the experience there was "fine." We managed to lock the keys in the Subaru we came in so we literally ran next door to Mike Shaw Subaru parts department to see if they could help.

Paul from parts cut us a key from a partial VIN and walked back to our car with us to verify our vehicle registration against our IDs and make sure we got in.

He was so helpful and friendly, it made me wish we hadn't bought yet, because I would have bought from Mike Shaw. We'll definitely be using them for service on our Subaru in the future.

I just recently bought a subaru from car max. Ended up having an issue with the vehicle roughly a month after buying. Called carmax and it turned into a complete hassle. Even with their maxcare they would not even take a look at my vehicle for 16 days. I ended up calling the Mike Shaw subaru to have them take a look at my vehicle. The entire experience blew me away. From the initial phone call to the completion of service on the vehicle. Everything was quick and transparent. The people were amazing and the service was like non other in comparison to any car company or dealership I have ever experienced. In all honesty my only regret is that I did not buy the SUV with them. They turned what was becoming a huge incovenince into a hassle free, quick experience. I can't thank them enough for their incredible service! Thank you to everyone in the service department!

Austin made the car shopping experience so much easier. He's very knowledgeable and helpful to find exactly what I wanted! I highly recommend him.

Just got done working with Austin to get my wife a new car. Austin and the rest of the group here made our experience pleasurable and easy. Thanks.

Cliff Swaim is a total rockstar! He got us a brand new Subaru for the price we needed! He helped us and gave us honest advice. I feel like he was in our corner in negotiating the best deal. Thanks Cliff!!!! We love our Subaru!!!!

Found what we needed here! Hutch was so helpful and guided us through the process and took the time to answer all of our questions. Definitely would recommend!

I always get wonderful service from Mike Shaw Subaru. Kathy Nerka is a fabulous service rep and makes sure I'm well taken care of. The whole department is high quality!

I went into Shaw Subaru to get my air bag fixed. This recall was no problem. Kathy Nerka was very professional and helpful. The entire process was a great experience!

Drove up from Colorado Springs, they beat Heubergers best price, and I was in and out in a couple hours. No hassle and straight forward

This was our fourth from Mike Shaw working directly with Cliff Swaim. As always, Cliff provided outstanding customer service throughout the process, to make things as transparent and seamless as possible. Subaru has firmly become our vehicle of choice, and the dealership the one we will continue all our business with. Extremely friendly and courteous as usual, and the service department is virtually easy to work with:. A huge thank you to Cliff in particular and the entire Mike Shaw team, we will see you again soon!

Absolutely exceeded my expectations! I went in looking for a used 2018 Crosstrek. Adrian, the salesperson, worked with me and got me into a brand new 2021 Crosstrek and managed to stay under my budget! I highly recommend visiting if you re looking for a vehicle.

Jamie was a great sales person. Very personable. Felt safe going in during this questionable time. No hassling.

First time doing service at Mike Shaw Subaru on 104th! Went in last week early in the morning to get my oil change and tires rotated. I pulled up and was immediately greeted by Matt Rumbaugh and was taken cared of right away. No wait, no questions, just whatever I needed. Overall, GREAT EXPERIENCE with Matt! Super chill and very approachable! I look forward to having Matt oversee my service needs from now on and you should too!

My salesman, John Hayden, gave me the best, most pressure free experience I have ever had with buying or leasing a car. He explained details of my Legacy carefully, answered my questions completely and genuinely cared about my time spent. He wanted to make sure I had the right car for me, not a car for him to sell. Please ask for John, you will be very glad you did.

Parts department overcharges on parts and service. Other dealers in the area are cheaper and if you don t believe me. Check yourself. Parts about 25% higher when ordering over the phone. Order online and avoid mike shaw. Paint services for parts are over charged at about 50%. Take it from a Subaru Ambassador and avoid this dealer.

This goes to Tommy Lee. Sales rep who helped me through every step yesterday. Came in as a first time buyer and happily to say that I am now a Subaru owner thanks to Tommy! Tommy never once pushed me and answered all my questions I had. Tommy was excellent and did a great job assisting my needs. Looking for something nice? Head in and ask for Tommy Lee.

Daniel Smith is a true asset to your service department. He took very good care of me and my car.
Thank You, Jim Hardin

I bought a CPO Subaru at Mike Shaw this week and it was a great experience! My salesman was Gabe B. He gave me a great deal and didn t pressure me at all. Had no problem with letting me drive the car off the lot to be inspected by my own mechanic. Mostly he just talked to me like a normal person, which I really appreciated. My car needed some detailing done before I could pick it up and Gabe has been very responsive about making sure it gets in and letting me know where everything is at. My finance guy was Josh and he was good too. He let me take my time reading through the contracts so I knew what was I signing and was very patient about answering any questions I had. 100% would recommend buying a car at Mike Shaw.

About a year ago I bought a used Honda Civic that needed new tires, from an individual. A friend who worked in your parts department at the time suggested that I buy them from you. I did, and was very pleased with the service and all the individuals I had contact with. I knew you offered free rotation for tires bought through you. So, a few weeks ago when I "dropped in" for the tire rotation, I discovered you could also do oil changes and other repairs. Since you are very convenient for me, I'm ecstatic to discover your service department, even though I don't drive a Subaru. Thank you Stephen for taking such good care of me. I'll be back!

I really appreciate the help I received picking out which car I want and got a very thorough overview of options so I know how to use everything. Thank you to Austin Elzingo for his patience and help while I made my decision.

My daughter and I had gone to several dealerships over the course of 3 weeks. Each time we felt like they were not telling us the truth. Sometimes even catching them in lies as they spoke.

This didn't happened at Mike Shaw. We were met by a wonderful young man named Hutch. I felt he listened to what we were looking for and directed us to the cars they had that fitted our wants and needs. We went on test drives. In the end, Hutch directed us to just the right car for my daughter! Purchasing the car was made painless. I think that was because Hutch's boss and manager, Dan, certainly understands that we didn't want the hassle of the back & forth buying process. I think he gives you the lowest price that he can. I really appreciate that! Even the finance guy, Greg, was able to write up the purchase documents without trying to skin out hides! You could not go wrong if you were to buy a car at Mike Shaw. I highly recommend Hutch, Dan & Greg. I even plan to bring the car there for regular maintenance and any problems it might have. Thanks Mike Shaw!

Everyone at the the Dealership was friendly, courteous and helpful. This was particularly true of the two individuals we dealt with most: Keith, the salesman, and Brandon, the Finance Manager. Keith quickly understood what we were looking for in a vehicle and made the purchase process simple and pleasant. We wanted a color which was not currently in stock. Keith didn't not push us to buy an different color (we wouldn't have). Rather, he immediately searched for that color at other dealers and, when he couldn't find one, promptly took us through the process of ordering one. When the car arrived, he took the time to explain the different features many of which were new to us.

Matt in service did an outstanding job of getting me taken care of super fast! Thanks so much!

Jamie has made our experience effortless and enjoyable! Definitely recommend 10/10

We recently purchased a car with Cliff Swaim and had an excellent experience throughout the process. I was personally impressed with his knowledge and the friendly environment at the dealership overall. I would be happy to recommend Mike Shaw Subaru and Cliff to anyone in the market for a vehicle purchase!

Worst service ever! If you could possibly even call it service. One, I called beforehand to avoid any miscommunication, know what to do, and not have to drive to a place that isn't going to service me. Two, I arrive and not only do I feel uncomfortable as I'm waiting on one of the 4 available employees eager to help to ask what I need but then when I am asked what I need I am treated like an idiot and get the most rude service on top of letting me know they take my business for granted. I honestly do not know if it was because I am a young Hispanic Female but NEVER had I felt the way I did during this experience at Mike Shaw. Thank you for the help Mike Shaw Employees! Service Department more like Disservice Department!

Come see Jamie! Jamie was all about what I wanted and helped me get it. Great conversations with a great human.

Austin and Eric helped us. They were very courteous, prompt, and understanding. Highly recommended.

Staff are always courteous and efficient. Prices are a litter higher than some other area shops.

Tim Dreger in the service department was outstanding to work with. Would highly recommended tim for anything your Subaru needs.

We had a great experience. This is the second time we have purchased a car from here. Cliff helped us both times. We were able to drive different cars to see which one we like. Treated with respect. Had plenty of time to decide on the car we liked. The best part no high pressure! I would recommend mike shaw every time if you want to buy a car.

Jamie Chu is efficient, very kind, quick, gets to the point, and makes the overall process for being at dealer ship soooooooo easy! HIGHLY RECOMMEND YOU CHECK IN AND ASK FOR HER! You won t regret it.

2nd vehicle I have purchased from them, this one from Meredith. She was very professional & knowledgeable, as well as a nice person. Haven't picked up yet but every reason to believe all will be aok.

Jan 28, 2020 I am writing to highly recommend Cliff Swaim. Cliff has helped me with 3 Outbacks, my daughter s 2 Crosstreks & my son s Impreza. My family can depend on his honest care and concern that we are well cared for. I have recommended him to my friends and they have been very happy. Thank you for helping me with my Ascent Touring. The power & handling are superb. I took a night drive and the interior trim lighting blew me away. This is the most comfortable car I have ever driven. My wife likes how high up we sit & all of the safety features that make road trips fun.So, I have to sincerely say thank you for making this car possible for me. Louis

Over the years Cliff Swaim has helped my family with five Subarus. I feel like I am working with a friend. My new black on black Outback has all of the cool electronic safety features found in German vehicles but at a huge savings. I am extremely pleased with Cliff. Louis

Cliff was awesome! He worked out a great deal and was very responsive and attentive! We love our new car!

The service center got me in and out very quickly. They were all very professional, friendly and thorough. I was given a printed report that even had further recommendations for my local mechanic to check out. I am very pleased.

We love the service at Mike Shaw Subaru. They do a thorough check-up when we're ready to take a road trip. Every time we get an oil change they also do a thorough checkup. Your staff is very pleasant.

We bring our Subaru's here for oil changes, recalls, and maintenance. Been happy with this location overall.
We've had some miscommunications though. One time we were there for a recall by appointment, we were supposed to have a loaner car while the car was being worked on (3hours). The day of the appointment they didn't have a car loaner, said they never reserved one, so my husband had to wait the 3hours.
Another time we went in for a free alignment check, they went ahead and performed the alignment without letting us know the results, it explains the long wait. We went to ask about our car and they told my husband it was ready. I was told an alignment needed to be done, and we had to pay the $100. Usually they come and find you or something, even when they have been super busy. but this was skipped completely. Mostly just communication issues, otherwise they've treated us great and never had any issues with their work.
Thanks for working on and fixing our Subaru's!

Mike Shaw Subaru's service department has gone above and beyond every time we bring our Outback in. They have done the work I couldn't do myself and left me the parts to do the easy stuff on my own. Chris Sparks even got a service tech, Richard, to offer some advice. The prices are much lower than mountain dealerships and include much more. We will continue to drive down from the mountains to have our vehicle serviced at Mike Shaw Subaru.

Very disappointed with my whole experience after buying my car. It's been 3 weeks and still no payoff on my trade in. I have spoken with the title clerk and left two messages I was assured that it would be payed off and still nothing. I may end up with a late fee if they don't get it together. Also my tint I had done turned out terrible and had to be redone. Going in tomorrow for the re install on the tint. Really hope it turns out well in the end because so far it has been a nightmare.

Went in looking for a Subaru Legacy premium! Met with Nate Hatton, and my experience was phenomenal! I can t thank you enough for making my experience smooth! Nate even went in on his day off to help get a deposit down on a car for me! I can not thank this location enough for everything they did! Justin and the finance department were great! Made all the paperwork easy and painless!

As soon as they took my car, they put plastic coverings over the steering wheel and the seat. Everyone had masks. And, as always, the service was quick, courteous, and professional. Love Mike Shaw Subaru!

Two years ago I bought a new Impreza from Mike Shaw that immediately needed an engine repair. I did not want a new car that had engine problems, so I traded it for a new Crosstrek. last week I was informed that it also needs a new engine! I had purchased the extended warranty, BUT what they don't tell you about the extended warranty is that they will repair your vehicle with used parts from a junk yard. The warranty will only cover a used engine from who knows where. They did say I could cover the difference if I wanted a new engine, a $4000 difference! it took the warranty department 7 days to decide they were going to replace the defective engine. I was told that if they do not cover it, the cost was going to be over $6000 so I stressed about this all week. I called Mike Shaw service center and was told they have had good and bad experience with used engines. GREAT! Just what I wanted to hear. I left a message for the sales manager to call me back about my experience with Subaru, but did not get a call back. My opinion, DO NOT BUY A SUBARU!! Everything on a Subaru is cheap except the cost!

Keith was fantastic! He got us the car we wanted at a great price and his follow-up shows he truly cares. Thanks Keith and Mike Shaw Subaru for a easy and enjoyable car buying experience. We'll certainly be back when it's time for our next car!

I called this dealership about 3 months ago. They said today was the earliest appointment they could give me. Went in for a recall, took a lot less time than expected. Pretty good place overall, everything was clean and the people knew what they were doing. I just wish it took a little less time to get in.

Jamie and Tevon helped me out today and were very friendly. Thanks!

David was great. He listened to all of my family members needs and got us a great deal!

This is my 4th Subaru, 3rd from Mike Shaw, their customer service is outstanding! If you need a a new vehicle make sure to ask for Jaime Rodriguez he will take great care of you. Awesome atmosphere, thanks Mike Shaw Subaru!

Very easy car buying experience! I went one cold and snowy day and Keith scraped ice and snow so we could test drive an Ascent- because what better weather is there to test drive a Subaru in?? He was very kind and knowledgeable about the car. I left but came back to buy a few days later and it was a super easy experience. Granted I did my homework and was a very well read buyer, but I never felt pressure and he and his manager were totally transparent with pricing. Got an excellent price and financing was a breeze.... and we were done in under 3 hours:) can t wait to pick up my new Subaru!!

Everyone from the salesman (Cliff who is an amazing guy so nice) to the financing people and the awesome people in the service department have always taken such great care of me. I just got into my 1st brand new vehicle its the 2nd Subaru I have had and the only vehicles I will buy. I highly recommend if your looking for a vehicle go here such kind caring people. Thank you all so much!!!!

We had Justin as our dealer and he was absolutely amazing!! Car shopping is one of my least favorite tasks but Justin found us the perfect car was fast friendly and caring! Would recommend 100%

Ashley was great to work with. Very engaging personality and professional. Great communication. Excellent service department all around.

Shane Monahan was absolutely wonderful to work with! Stress free car buying experience! I never want to walk into a car dealer due to people hawking you and trying to get your business. Shane is not like that, he is knowledgeable and low key. He does not pressure you into anything, he is there to make sure you are happy with what you are purchasing. Overall super positive experience! Next time you are looking for a new car, visit Shane Monahan!

I was very pleased with how easy trading in my car and getting a new to me pre-own suburb. Austin was very personable and a easy to work with sales representative.
Thanks guys.

Had an awesome time working with Austin at Mike Shaw subaru. He walked me through all of the options and handled it all by my choice of email or phone. Ill be back for future needs and wouldnt recommend anywhere else in the front range.

On time, inspection turned up items needing dealt with, as suspected there would be. Advisor and tech crew did an excellent job.

The whole sales team was pleasant, willing to negotiate, and treated us with respect.
We had the best experience with Mike Shaw Subaru and with Keith T. as a salesman. Keith was courteous and knowledgeable. He went at our pace and helped us feel well taken care of, and that he'll continue to do so after the purchase was completed. Strongly recommend!!!!

As always, my last service experience at Mike Shaw was awesome. Kathie in the service department is very professional. Thanks again. Love the sign in the service office:

"It is the fundamental responsibility of the service department to thoroughly inspect every vehicle and advise the customer of all LEGITMATELY needed services."

Great integrity which allows piece of mind for this customer. Keep up the great work and high standards! Never let the sign be "just a sign".

Great people and a great place to buy or lease a Subaru in then Denver area.