Randy Smith

Review of Mike Shaw Automotive / Denver ...

We have found that working with this dealership ha...

We have found that working with this dealership has been very difficult from the start. We arrived to test drive and potentially purchase a vehicle with an appointment for a sales person. We were ignored by the front desk and the sales staff. After we got our sales person, we settled on a vehicle. When they handed us off to the finance department, that department was too busy to work with us and we had to wait nearly 4 hours. We came close to walking away and going to another dealer, and we should have.

Now, our temporary tag is about to expire. The state reports that they never received a registration from the dealership and that we should talk to them. They either won't answer the phone or their phone system is broken. I have called half a dozen times without success. I tried the online chat, but they just said they would pass the information along and someone would call me at their convenience.

It is now my problem to fix the issues with the state that the dealership should have taken care of. I would recommend that everyone consider somewhere else. This dealership doesn't seem to be interested in taking care of their customers.