Mike Shaw Automotive / Denver Direct Auto Reviews

Still waiting on a response back from the whole team there at Mike Shaw. Went back in today to drop off my car and was promised a loaner. As promised a loaner was unavailable until next week. Not only that the tech who was suppose to work on my car only works Monday thru Wednesday? Why schedule me on a Thursday? Second wasted trip in the past 2 and a half weeks. I waited 2 weeks just to get the car looked at. Tech confirmed the sound and a month later here we are with no work even attempted on the car. I as well have been trying to get my multi point inspection paperwork from last time. Turns out it was never filled out. Not feeling confident in the whole team right now. I asked to speak to a manager today but you guys don't have one available on Thursdays? I bought this 18 Forester a year ago and now it has a horrible grinding sound when it is in idle.

Update 10/10: Here we are over month later and the problem still hasn't been resolved. I've contacted manager after manager to try and get this expedited with no luck. Andrew, I have called and left multiple messages and never has the time to talk. Either in a meeting or just simply doesn't care. We finally figured out a needed a whole new exhaust on my year old forester. We order the exhaust and after a week it comes in. I come to show up for my appointment and they ended up selling the exhaust....call back to try and re order it after no luck with any service advisor the parts manager said there was never any activity on my account and I'm better off ordering from O Reilly Autoparts myself. I tried this and turns out I have to order it thru Subaru!!! So much time wasted. Beyond frustrated I just want my car fixed. Instead of asking me to take my review down MULTIPLE times how about you guys actually get it together!

My sales rep Cliff was very helpful and accommodating in setting me up with a new Ascent. All the staff were friendly from the moment I walked through the door, and even though it is an awkward time to buy a car with the global pandemic, the dealership was well prepared. All the staff members were very considerate with social distancing and every employee was wearing a face covering.

Wanted to update this review since bringing my car in to the dealership yesterday. They went above and beyond, and really took the worry away from a recent experience.
I have been going in to Mike Shaw every 3 to 4k to get my oil changed on my new 16 STI I bought last year. Sunday I had the car leak oil in the driveway randomly. After inspecting, I saw it burst out the sides of the filter for some reason. I noticed that the oil was a lot darker than usual, especially for how often I bring it in.I decided I would change the oil myself knowing I had to work the next day. Drained the extra dark oil out, and flushed some clean oil through the top of the system, while watching for it to come out the drain plug and empty filter whole. To my alarm nothing came out. After adding 1qt in the top it finally came out the bottom but only after pushing some darker oil out first. Knowing this should not look like this, and concerned maybe the filter was not replaced last time I reached out to the dealership. I was really worried about the car. They were able to get me in immediately to check on my car and look over everything. Inspected the oil that was in it, and also looked for reasons the filter may have leaked. They added a cleaner to the oil, and we ran it for 20 minutes before flushing it + adding new oil and another filter. Inspected the bottom of the oil pan in and around the drain plug, and it seems to be ok. They even cleaned up some of the oil that got on other parts under the car. I expressed my worries and they were very helpful. I will be going back in within another 1k miles to get another oil change and have things inspected further. The dealership really went out of their way to take care of this. I was very impressed. :-)

I have been in twice for routine maintenance and I will not go anywhere else. Matt R was particularly helpful this last time with regular updates on my vehicle as I waited in the waiting room and great communication with me about the process.

Had a great experience buying a used Subaru with Tyler. He had the car we were interested in ready for us to look at and drive before we arrived and answered all our questions professionally and honestly. We had a few minor concerns about the car which he quickly had his service team address. We saw, tested, and purchased a car all in 2.5 hours and felt comfortable the entire time.

Mike Shaw Subaru does a great job! Matt is who I usually work with, he's helpful and always patient with me. Also accommodating with shuttles and such.

I was reviewing options for an upcoming purchase for my daughter. I briefly discussed that I was looking for a newer, slightly-used vehicle for my daughter to Oja, and he suggested a New Impreza Lease. At $120 (the price was great! Given the popularity of the deal, they were out of stock at Mike Shaw. However, I was pleasantly surprised how quickly Oja was able to locate one for me. Within 24 hours, he drove up to another location, got it into Detail, and we were ready to drive away that same day! He was thorough in explaining the Lease, as well as the Eyesight Safety features we chose. Fantastic Sales Experience with Oja.

Good service. Attentive...for an auto dealership. And I don't say that ever. Love my Subaru and Mike Shaw has been pretty good.

Overall good experience when purchasing our first car. Very professional and willing to negotiate. Zach was great and I recommend him to anyone looking to buy a vehicle!

Awesome start to our first ever visit when someone who wasn't a salesman helped us find a car we were looking for, then they blew it by not calling us back when we said to and selling the car out from under us. Pretty upset to say the least. This place had such a great reputation too.

Had a great experience with Justin. He was helpful and patient through our test driving many vehicles.

Tevon made it easy to find a perfect car for my son! We were in and out very quick. I would recommend this dealer for quality used vehicles.

My experience at Mike Shaw Subaru was fantastic. Everything was quick and easy and hassle free. Brandon, the sales guy was wonderful and very helpful. The finance guy, Jose was great too. I highly recommend this place for your next vehicle.

Shane was great and very patient when he taught us how to use all of the gadgets in the new car.

Steven is bad***. My first time going to Subaru made me nervous because I was expecting them to try to get over on me. That was not the case here. Steven communicated with me every step of the way so there were no surprises walking in to pick my car up. I highly recommend the extended warranty they offer for used cars. It seriously saved my butt. Also when Steven had a day off Tim took over and did exactly the same as Steven. So shout out to Steven and Tim you guys rock

Service was good and fairly quick but the representative should have verified my contact number.

My first visit to the service center was great! The staff was friendly and helpful and took good care of me and my Forester.

This was the 2nd Subaru (we now own 3!) we have purchased thru Mike Shaw and we have been loyal customers there for 15+ years for all of our Subaru care and maintenance. As always the staff is friendly, courteous, and makes the buying process as simple as possible. Our sales associate, Christian Carreon, was a really nice guy, with a great sense of humor, and he is extremely knowledgeable about what he's selling. He helped us thru the entire process from internet browsing to leaving the lot with that new car smell invading our senses. We are so glad we have a local Subaru dealer who has a genuine interest in treating customers right!

Totally enjoyable and professional experience. Quick and uncomplicated. I highly recommend the dealership.

Rob took great care of us and made the entire car buying experience comfortable and relaxed. He was extremely patient and answered all of our questions. We would definitely recommend Rob and the Mike Shaw dealership!

DO NOT BUY FROM THIS DEALER!!!! They ll tell you anything you want to hear to get you to buy but once you really need them they re not willing to help at all. Basically they re liars and they also don t answer calls. STAY AWAY!!

Jason and Matt were great to work with. Very friendly and laid back environment. This was my husbands and my first big purchase as newlyweds and we felt Jason and Matt listened to what we needed (especially in our budget) and made it happen. Jason went to bat for us to get an unbeatable price and overall our biggest purchase yet was a success. We will be back.

Thank you Eric for making buying a new car an easy and smooth process

One more useless Subaru showrooms out there. They completed all my applications, ran credit history and finally could not provide the car. Atleast inform the customers, so they should not waste time here!!

Kevin, with the parts department, is so helpful and charming.

I purchased my second subaru through Mike Shaw and had the best car buying experience. Cliff Swain was attentive, informative and made the overall buying experience positive and less painful than I have had in the past ;) Keep up the great work guys - the service team was also top notch.

They really helped a lot. They are very responsible for every car you purchased, even used car. Got a great deal there, made my friend jealous.

The two sales associates were very pleasant and felt genuine. They picked me up from my home and took me to the store and returned me home. Everyone I encountered was very nice. The company is worth doing business with.

I had a great experience at Mike Shaw. My new car had a rough start with a couple of unlucky happenings on the road. They got the car back in better than new condition with a couple upgrades and helped with little things that really made me feel happy with my purchase. Glad i don't have to go to the corner shop anymore! Thanks guys.

Eric was a great guy to work with. Best car salesman I ve ever worked with. True professional

Christian and Randon were amazing to work with! Both EXTREMELY friendly, knowledgeable (if they didn't know the answer, they got an answer for me), and made my time purchasing a Subaru enjoyable.

Scott made my experience very easy. Probably one of the easiest car buying trips I've had. He answered my questions and concerns and found the answers when he didn't know. Thanks! I love my new WRX!

We bought our Subaru Legacy from Groove Subaru but after a terrible service experience we started taking our Legacy to Mike Shaw. Their service department is excellent, they have great communication and have taken good car of our car.

I have a 2014 forester that needed the rear wheel bearing replaced. Kathy was my service consultant, she was great ! She kept me informed and the service was reasonably priced and done in a timely manner. I will use them for service in the future.

My husband and I recently visited this dealership while in Denver to test drive the Impreza and Crosstrek. Although we weren t ready to make a final decision, Jacob Her was extremely helpful and courteous. He patiently answered all of our questions regarding the differences between the two vehicles. The overall experience was excellent and both models drove well. It ll be a tough choice for sure!

Thanks to Mr. Rob Oja for helping us find exactly what we were looking for! We are so excited about our new Subaru Outback! Just another one of our Colorado dreams come true!

Just bought my dream car! Such a great dealership. Staff is awesome. Scott DeSalvo got me a great deal for the car I wanted. I am so so happy with the service and the kind people that work here!

Mike Shaw Subaru in Thornton is the only place I will take my car. I ve always worked with Beth when I go in and she makes the experience easy. I feel comfortable knowing my car is in good hands there.

Do not buy a car from here! I bought a car from here at the end of August and was promised that I would get touch up paint along with my car, and it is now October 20, and I still do not have my touch up paint. That aside, I bought a stick shift and whenever I shift to 4th it shakes uncontrollably, and now my computer radio system is malfunctioning and it will beep incessantly and forward through songs, so now I can t listen to music because it will even try to forward through radio stations, it just does it on its own without any provocation or touching from me. It was working fine and now all the sudden it doesn t work. Called more than once trying to get a response on the paint issue, and no one will call me back. Even though I ve been promised that they would. The customer service is terrible. They don t care about their customers once you buy.

Update: scheduled a service appointment this morning. I was told I could get paint from the service department and was told that I could not by the woman who answered the phone in service. And she was also extremely rude and you could tell she could care less about her job. She didn t listen when I told her of the many problems and all she cared about was getting my email address before I could even finish scheduling the appointment. She basically hung up on me at the end of the call.

For the most part, I don't mind my experiences at Mike Shaw. I mean, it's probably as good as it gets for car shopping. And the Service Team is fantastic. I've worked with a number of different reps there and they are always super kind and fair.

My only bad example was from last week. I got a flat sometime Thursday evening on my way home from work. I ended up figuring it out when I threw my Subaru Legacy into reverse pulling out of the garage flying out the door on my way to work. Wrong. Flat as effff. So I called Mike Shaw and the fella on the phone said "Absolutely, no problem. We will fit you in." Even better, I already had a quote for a super fair price for some good 75,000 mile Continental Tires last time I had gotten my oil changed. So we went with that.

Turns out they didn't get the car done that night. Well, understood. I did throw it at them last minute and I get it, things get busy. Whatever. So they said it would be done by 1030am when we would be piling into the Subaru after classes at the gym etc to head up to Winter Park for a concert overnight. But it wasnt. They called at at 1030am and said it'd be ready in 30 minutes. Well I didn't believe them by then and was pretty pissed and wasn't really afraid to tell them. To compound things we weren't going to be home until super late Sunday night and they were acting like it was a total inconvenience that I needed them to leave the keys in the car and I would have to pay them over the phone.

So they called back later that afternoon at like 1 or 130pm to say the car was done (right - 35 minutes later) . To apologize they did end up giving us a small but completely fair and reasonable discount on the service. I wouldn't have minded so much except that they were stringing me along a bit for my business. I run a business too, so I feel like I would rather "under promise and over deliver " rather than whatever the hell happened that day.

That is pretty much the exception though to my experiences. I've always been greeted warmly and welcome and offered complimentary beverages and the WiFi password or the remote control or whatever. The prices aren't unreasonable and I know they do a good job. I'd go back, but only because I'm not super into going to those huge huge nationwide corporations that only do a piece of the maintenance. I'm willing to pay a little more for the reliability and quality work.

Best experience of all dealer service on denver area. Fair prices.

The salesperson i dealt with gave me by far the worst car buying experience I ve ever had. Soon as i showed interest in a car she brought papers in and told me to sign them and didn t explain what they were. I had to ask questions multiple times to get somewhat of an answer. Tried to keep me in her office when i asked to step out. And then followed me outside and approached my car when i had decided to leave because she made me extremely uncomfortable. Very unprofessional and dishonest salesperson. Mike Shaw seemed like a nice dealership however this person ruined it for me and i ended up going elsewhere

Knowledgeable salesperson, spent time answering questions.

Great dealership! My family has been long time customers

DO NOT USE FOR SERVICE! Engine light was on so brought it in and they wanted $600 for to fix. They said they would drop the $600 if I did a $500 30,000 mike check up. Took it into another shop and got it fixed for $150. They will price gouge you.

Just bought a used car at Mike Shaw Subaru in Thornton. We had a very good experience with Austin, where he took the time to listen to what we were looking for and helped us along throughout the process. We had Morris from SOS Automotive inspect the the car and then the dealership worked with us to get to the price we were looking to pay.

Great service, they were able to get me back on the road quickly but without cutting any corners. Communication was very good also and the staff went above and beyond.

Best salespeople and management of any Subaru dealership in Colorado

Friendly and professional service, very clean waiting area with free coffee. Prices for an oil change and tire rotation cheaper than some of the fast service places with professionals performing the work and inspections.

I am employee here and enjoy working for Mike Shaw and the people are great.

I scheduled an appointment for an oil change and new tire installation with "Jennifer" via the website chat. When I called the day before the appointment to confirm, they kept me on hold for almost 10 minutes, and then told me my appointment wasn't in the books. Very frustrating experience.

Steven was awesome and helped me with my broken windshield wiper! will be coming back for service here for sure!

I've been to dealerships all day. Meeting Jamie was an absolute relief, she was kind, funny, and extremely helpful in finding the best car for me. Thank you Jamie!

I recently was in a car accident and my 1995 Legacy was totaled. It was a pretty bad accident and after the whole ordeal, the last thing I wanted to do was look for a new car. I walked into Mike Shaw 3 yrs ago and wasn't overly impressed. I am very glad I decided to walk in yesterday....

Jonathan Sanchez made the whole process so easy. He was patient, sensitive to my situation and an absolute pleasure to deal with. I was planning on "just looking", but after we test drove a couple of things and an awesome deal was struck, I drove off the lot with a 2014 Impreza.

I couldn't be more happy with the car and my experience at Mike Shaw Subaru. The whole dealership had a lot of positive energy and the finance part of it was a breeze. Jose was very personable and we flew through the paperwork with no pressure to add on anything else. I would definitely recommend going to see Jonathan Sanchez and everyone at Mike Shaw Subaru for your next car.

Tevon and Jamie were great. They didnt have the car but found one that worked. I like the red better anyways.

Thank you both!!

We bought a 2019 Ascent and love many things about it. The one thing we DO NOT is the MPG. We have carefully monitored the MPG in all sorts of circumstances, even trying to drive at the speed limit on cruise control for several hours in 8th speed in the manual mode. That is where we got the best MPG at 19.2. At no other time have we been close to that. Our average has been 17.2 city and 18.8 highway, which are very different numbers from what the window sticker numbers showed. We have tried endlessly to work with this dealership and have had little to no help and having tried to communicate to management and specifically the sales manager, we have yet to hear back from them.

Great atmosphere, very clean, covid friendly, and super amicable staff!
Tommy L was super helpful, knowledgable, and efficient.

Mike Shaw Subaru states that "**We will match or beat any in state quote, just provide me the quote!**". Sent the quote over, was told that the model in question was excluded from price matching. What's the point in saying you'll match prices if there is a long list of exclusions?

Edit: I have attempted to call Dominic the GM as he commented below advising me to contact him. I have yet to receive a return phone call 6 days later.

Thanks to Hutch for making my car experience wonderful. This was my first purchase and he guided me through every step and answered my questions thoroughly.

Came in with a low tire, they fixed it within minutes.

I bought my car in Jan of 2011, I had researched before going and knew exactly what car I wanted. The salesman (Tim) was fine and the sales process was okay. Finance was okay, Steve was a likeable guy and overall everything was painless... Until I needed to use my windshield warranty. There were some issues with the paperwork and then what it covered, a giantly big hassle with lots of calls. In the end Jonathan Susser (service director) contacted me and got everything straightened out. He got my windshield replaced and put me on a different warranty at not additional cost to me. I'm pretty happy with the way it turned out and how the people at the dealership handled things. Proves that my purchase of a subaru @ mike shaw was the right choice

Awesome! Random was all over this and was the BEST person I have ever had the pleasure of working with. Look him up if you are in the market

Excellent service! Went in to scope out a new vehicle and Zach could not have been more helpful. He was patient and informative, let me check out all of my options and provided me with several scenarios until we found the perfect fit. No pressure at any step of the way, and got everything done efficiently and on my schedule. Above and beyond all the way. Great dealership to work with and I highly recommend Zach!

My wife and I bought our first new car from Mike Shaw one year ago, a 2015 Forester XT. We were very impressed with the low pressure friendly atmosphere. We test drove 6-7 different vehicles at Mike Shaw, some used from other manufactures, before finally deciding on our forester. We were given a good deal on our trade and had a great over all buying experience.

-Recently, We brought our Forester in to Mike Shaw for a factory recall that required the dealer to keep it for a few days. Tim at the service desk made sure we were well taken care of and informed. We were given a brand new loaner Outback, and received daily status updates. This was the best dealer experience I have ever had. When we picked up our car we were even given a tour of the amazing service facilities, I'm a bit of a gear head so this was really cool!

I would highly recommend Mike Shaw for all your Subaru needs!!! great team!!!

Jamie helped me get a new vehicle and gave me a great deal on my trade in for my old car. The service was better than i expected, would recommend to anyone.

I never actually visited this place, but it's a looker from the road and they're quiet in the evening

Needed a quick fix to get locking wheel lugs off of my pre-owned Outback (I wasn't given a key). Tim took care of it quickly and got me on my way. I really appreciated his stellar customer service. Very refreshing!

courteous and professional service rep and timely return of my vehicle.

Great experience with Tevin to buy the car and Christian on the phone. This has redeemed my faith in dealers. My last few experiences have driven me to stick with private sellers so very much appreciate the realness of the sales staff here at Mike Shaw!

Fair and honest deal. shout out to Keith thanks.

Dominic "Nico" provided excellent customer service and was extremely professional. His vehicle knowledge is superb. My John Heydon was also very helpful at the beginning of our experience with your Dealership....kudos to both men....I would rate them at 10+....our vehicle purchase experience was quite enjoyable....I would certainly recommend your Dealership.....

Keith was very easy to work with and knowledgeable. Made the process simple. Took the time to explain the process and the vehicle features and was very patient while answering our questions. Overall excellent buying experience.

My experience at Mike Shaw Subaru was great. Shane was very easy to work with and there was no pressure. I would definitely recommend to a friend and come back for future purchases.

I had a great experience here. I came in looking to purchase a subaru forester and tommy lee was very helpful in answering any questions that I had. Everything was smooth and easy and I love my new car.

Alex K. was extremely helpful and made the experience of buying a vehicle easy!

Always AAA customer service, friendly , accommodating....

Kathy Nerka was able to provide quick and efficient recommendations to change the oil and cabin filters on my legacy. I will continue to use the service dept at Mike Shaw moving forward.

Griff was my dealer and he did a fantastic job of getting me in a brand new Forrester at the monthly price that I was comfortable paying! The process was painless, and they even took my broke down Crosstrek towards my down payment! Highly recommend!

Had a wonderful experience at Mike Shaw Subaru. Tommy Lee and Josh were both so helpful in getting me into the right vehicle. Thank you both for your time and patience. Super happy with how smooth the process was.

I'm sure many don't enjoy car buying, but I got my new Subaru in 2015 and had a great experience with them throughout the process, even though I was extremely tired and exhausted that day. Out of all of the dealerships I visited on 104th (pretty much all but 2 of them), Mike Shaw Subaru was the best group of people I got to work with. I even got my boyfriend to get his new car there, too. The service department has always been great. You let them know of any concerns and they'll look it over and take care of it. I've been recommending people to go to Mike Shaw Subaru if they're looking for a new car or to service their current one. Thanks!

No waiting for service. Staff were friendly and efficient. Loaner car provided. My car repaired and ready when promised.

Disappointed, sales people cannot access accurate inventory and website outright lies. Service center is great though.

Big thanks to Matt in service for hooking me up with my service and helping me get a recall done. I'll be back!

I purchased a 2003 Nissan Pathfinder in June 2017, I took it to emissions and it failed due to a catalytic converter and other issues. I took it immediately back to the dealer to have it repaired as their legal obligation within the 30 days. It sat at their dealership 1-2 weeks after being told by numerous staff members that the work was being done and that it is difficult to have a catalytic converter replaced and that was why it was taking so long. I even had to have a car loaned to us because of said work being done. When I picked up the vehicle I was told By the sales rep Carson that I'd receive proof of the work that was done. Nope proof never sent. Now here I am 3 months later with the same issue on my vehicle. I called the dealership and spoke to manager Gabriel Bustos who states the work was NEVER done on this vehicle. Why would it have sat at their shop and been promised by numerous members of management and staff both-sales and finance that the work was being done to only find out it NEVER WAS!!! I am beyond frustrated and will post reviews for this dealer ship everywhere that I can. I will also investigate what I can due further. The lies the deception and the disappointment!!!

We tried to get a truck sadly it didn't work out no fault of the dealership but our salesman Eric tried his best to help us in everyway possible. As far as it goes with this business they were willing to work with us hopefully they keep hiring good people.

Just bought a 2019 Crosstrek Premium from Kevin Steveson here. He did an excellent job of getting me the car I wanted AND staying within my tight budget! Great Service Department here as well and Dan Burk was VERY helpful.

Thank you so much to Jamie for helping us through leasing our first car!

KEITH THE BEST CAR SALES MAN He knows he s product! Blessings Keith

I recently purchased a 2018 Subaru Outback 3.6R from Mike Shaw Subaru and wanted to share my experience. I m new to the area and started to bring my other 2 Subarus in to Mike Shaw for Service. I used my service experiences there to gauge whether I would return there to purchase my next vehicle. There was one hiccup with a tire rotation about a year ago that involved a blown tire, scratched rims, and some missing lugs and lug key. It s a long story and I won t bore you with it, but know that it was handled very professionally by the service manager. I was so impressed that I wrote a review and vowed to purchase my next Subaru from them.

Fast forward one year. I walked in the front door of Mike Shaw and was greeted by Alex Comar, one of their sales representatives. We chatted about what I was looking for and proceeded with some test drives. Alex was very professional, knowledgeable, and best of all, he wasn t pushy. An aspect that usually sends me running for the door with most salespeople. I left there not feeling pressured, etc. I had a few more test drives of other vehicles scheduled that day. After it was all over, my time with Alex and the 3.6R Outback was the best experience of the day. I emailed him a request for a detailed quote. He responded quickly with a fair offer. I went in later that day to finish the transaction. I was not planning on buying a car that day, but Alex really made the whole experience straightforward and painless. Overall, I d highly recommend Mike Shaw Subaru and I m hoping all of my future transactions with them go as smoothly.

They got me in and out quickly. Ashley was great and kept me updated about additional service recommendations and options.
A very positive initial visit.

Very professional operation. They'll take good care of your car and are very pleasant people to deal with.

This was our 5th time coming back to Mike Shaw Subaru. Such a wonderful atmosphere and staff. We worked with Keith Traczynski. He was helpful, informative, and supportive through the process. We were able to get the car that we wanted and the terms that we needed. Thank you!

Had a 10:00 appt. for a recall, but when I arrived was asked if I could leave my car overnight since they might not get to it until the next day. I asked if I could take my car and bring it back in the morning. I was told that I would lose my spot and would have 70 other vehicles in front of me. What? After some protest, I was told they would really try to get it in before the end of the day which they did. The same thing happened a previous time I took my vehicle in for a recall. Apparently recall service gets bumped even when you make an appt. They will NOT get my business when I purchase my next vehicle.

Can t say enough about Cliff, very courteous and friendly. I am very happy with the whole process, but especially our salesman Cliff. Make sure you ask for him when purchasing a vehicle.

Cliff Swain helped me purchase a new 2020 subaru impreza and by far he was the greatest person I could have asked for! The process of buying a car is sometimes a hassle but he definitely made the process as easy as it could have been. the original car I was looking at had a set of racks and he knew I wanted them so he gave me a set of racks for free and even got someone to put them on for me. He made the process of car buying so easy. I was in and out in three hours! I couldn t be more thankful and I will be recommending everyone to go see him!!

This is the first time I ve worked with the actual dealer instead of a auto broker. Austin and Justin took very good care of me and helped me trade in my current lease for a new 2020 lease instead of just returning the car. Great customer service and fastest I ve been in and out with a new car. Thank you Austin, Justin, and Mike Shaw team.

Tom was a great service advisor went above and beyond to make sure my car was fixed right

Randon Givens was awesome. I made an inquiry online and received a call a few minutes later. He asked about what I was looking for and what I wanted and didn t want. He was very conscious of our budget and didn t show any cars over budget. We told him our bottom line and he made it happen. We walked out with the best car and a great experience. The finance guy that we worked with was awesome as well. He was incredibly kind and patient. One less sleazy car salesman that this world needed.