Z B Review of Mike Shaw Automotive / Denver ...
Wanted to update this review since bringing my car...
Wanted to update this review since bringing my car in to the dealership yesterday. They went above and beyond, and really took the worry away from a recent experience.
I have been going in to Mike Shaw every 3 to 4k to get my oil changed on my new 16 STI I bought last year. Sunday I had the car leak oil in the driveway randomly. After inspecting, I saw it burst out the sides of the filter for some reason. I noticed that the oil was a lot darker than usual, especially for how often I bring it in.I decided I would change the oil myself knowing I had to work the next day. Drained the extra dark oil out, and flushed some clean oil through the top of the system, while watching for it to come out the drain plug and empty filter whole. To my alarm nothing came out. After adding 1qt in the top it finally came out the bottom but only after pushing some darker oil out first. Knowing this should not look like this, and concerned maybe the filter was not replaced last time I reached out to the dealership. I was really worried about the car. They were able to get me in immediately to check on my car and look over everything. Inspected the oil that was in it, and also looked for reasons the filter may have leaked. They added a cleaner to the oil, and we ran it for 20 minutes before flushing it + adding new oil and another filter. Inspected the bottom of the oil pan in and around the drain plug, and it seems to be ok. They even cleaned up some of the oil that got on other parts under the car. I expressed my worries and they were very helpful. I will be going back in within another 1k miles to get another oil change and have things inspected further. The dealership really went out of their way to take care of this. I was very impressed. :-)
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