I came in for an oil change. I switched to Mike Shaw Subaru last year after a few years with poor customer service at another dealership. I have never had anything other than top customer care and today was no exception. I worked with Chris Sparks and he was kind, and explained everything I needed to know about current and future care for my car. Great place!
Mike shaw Subaru is great, everyone was nice, and helped me get as good deal on a new impreza! My salesperson Tori Bastian was really nice, and explained everything very well!
Purchased a used Kia Soul here a little over a year ago. Was a first time buyer - was sold a service/care contract for major repairs on the car, added about 2K total to my overall financed price but was told it was worth it since "all major repairs for transmission, engine, etc" would be fully covered by said contract.
Fast forward to now, my car needs its timing belt replaced which is covered by the contract. Great! I call Mike Shaw Subaru and get set up for an appointment, no problems there was set up for a Saturday AM dropoff. Today I called to double check the time of my appointment and I'm told the appointment does not exist in their system, not only that but they cannot do work on any car other than a Subaru, "not even an oil change". Now I'm very confused because last week I made an appointment and was told it wasn't an issue. Called the gentlemen who sold me my car and he said they should be able to work on it - he would talk to the service manager.
Finally get a call back to sort this out, and the gentlemen who sold me my car informs me that there is in fact no mechanics in their shop who are able to work on a Kia. He tells me I'll have to take my car to a different shop and pay a $200 deductible on the repair and there's nothing he can do about it. OH also - it's only for "catastrophic situations" so I can't get the belt repaired until it breaks. Also was never explained to me. By the time the service contract expires my car will be at 94K miles and the belt will likely not have broken.
So- FIRST TIME BUYER BEWARE! They will screw you over and sell you a product they have no intentions of honoring at their shop, and not explain it well at all. I asked for a refund and was told "no can do". Completely disgraceful.
Mike Shaw is the only place to buy the PERFECT Colorado car.
In the last 6 years my wife and I have leased 6 Subaru. Peter Beckingham makes the financing easy and fun. He and Mike Shaw allow us to drive the state in style. I recommend them to ALL my friends and I will buy and lease ONLY from Peter and Subaru. Thank you guys for all you do.
I recently purchased my vehicle from Mike Shaw Subaru at 10th, and I am very happy with it. Cliff our sales guy was super efficient, and professional. I had done my research online, and knew what I wanted. Cliff assisted me with information, and was very practical which I can appreciate. We did it all the same day in a very timely manner. He was straight forward with negotiations and I felt he was very open and honest with us. I thank you Cliff for a very good experience. Gracias! :)
Had a great experience here getting my new Subaru Impreza! Shane was very helpful and answered all my questions, really made the process easy and quicker than expected. Really appreciate the help from everyone there and very happy with my new car!
My experience leasing my brand new 2015 Subaru Legacy with Mike Shaw Subaru was exceptional! I did most of my negotiations and planning by email or phone, being that I was coordinating from out-of-state, prior to my move to Denver, and the process couldn't have been more seamless. I worked with Cliff, and he went above and beyond! I would definitely recommend him as your sales consultant. And I would absolutely recommend Mike Shaw Subaru in general. All of the staff was friendly, professional, and highly educated in every aspect of their business. I truly hope to continue my future car leasing/buying relationship with Mike Shaw.
Was shopping around for a used Acura TSX today but unfortunately I was informed the car had sold as I was inquiring about it. The salesman I was messaging, Austin Elzinga was quick to ask what I was interested in buying and he showed me a Honda Civic and Honda Accord V6. I took interest in the Accord and was prepared to test drive it, but unfortunately it was offsite at the Greeley location. He asked if I wanted it transported to their location with a very reasonable deposit, but to save his time in case I didn t like the car, I politely declined. I would absolutely recommend him if you are looking at a used car or new Subaru, best salesman I ve talked to so far.
I would highly recommend Mike Shaw Subaru. Buying a car for me is generally an arduous, stressful process. It wasn't this time. All of the people at Mike Shaw were very friendly and helpful. They listened to me and worked to meet my vehicle and budget needs, making my car buying experience a pleasure. The whole process took about half the time it has in the past with other dealerships, and I am absolutely thrilled with my new Subaru.
I can t honestly say I have never had a better experience at a car dealership than I did on June 24,2020. Keith Traczynski made us feel like family and like he truly wanted to help us out with our difficult circumstance. He delivered and I m convinced he s one of the best in the business. Glad to have met and experienced such a great guy that gave me hope for car salesmen again.
I could not be happier with my experience!!! Tim Dreger went above and beyond to help me get my Impreza up and running again. He and the service department put the customer first and ensured I was taken care of. They worked to make sure I even had a loaner car while mine was getting fixed. I will from now on due all my automotive service business here because of the experience I had with Tim.
I worked with Shane Monahan to purchase a great vehicle at a great price. He was very helpful, honest, and walked me through the stressful process of purchasing my vehicle. Great customer service from a dealership you can trust.
The service guys at Mike Shaw did fantastic. The shuttle guy was super friendly. They explained everything that was going on every step of the way.
They have a decent coffee machine. It's also nice because they sometimes wash your car while it's being serviced.
Thanks Alex for not making buying a car a headache! Love my new Subaru!
The last Subaru dealership I went to for service made me lose my trust in dealerships, but I decided to try Mike Shaw and I couldn't be happier. Wally and his techs took amazing car of both me and my Forester. I showed up with a broken spring and, unknown to me, 2 nails in my tire. They got it all fixed up for me and even patched the holes in the tire free of charge. I honestly couldn't be happier with my decision to go to Mike Shaw, I will definitely be back. Thank you so much Wally.
Hutch was the best. He was completely honest and he didn't pressure us at all. One of the greatest experience at a dealership.
Mike Shaw Subaru went above and beyond my expectations. The Service department is second to none. My WRX was repaired in a timely manner and the service department worked with Subaru of America to get me a huge discount on said repair. I am a customer for life. Expertise and Customer satisfaction. 5 stars.
I had a great buying experience with Mike Shaw. I walked in not knowing if I wanted a Subaru or which one I would want - my sales consultant (Jamie Chu) listened to my needs and put me into the perfect car, first time. Financing was super easy, and it was a pleasant experience all around when usually buying a car is so stressful. I really appreciated how smooth and easy it all was! (I also used the service department for adding some accessories the next week, and they were excellent as well.)
I was so excited to purchase my Subaru from Victor and Jaime today. They were friendly and worked hard to get us the best price for the car that I wanted. Yes I will go back again and yes I will recommend. Oh did I mention how easy it was to work with them?
Cliff and Austin are awesome! I m a first time buyer and had the best experience ever!
This is a truly great dealership. From the moment we walked in there were only warm greetings from the staff. Eric G. really went above and beyond to make sure our process was smooth and comfortable the entire time. Enjoying everything about my new Subaru!
With the help of Eric G. (sales consultant) and the other folks at Mike Shaw Subaru i got me a nice Crosstrek on Christmas-Eve day. Eric was very patient and willing to do what he could to help get me in the right car for my driving profile - can't ask for more than that! Happy New Year to all!
Great experience with Mike Shaw Subaru. James was super helpful and even tracked down the extra key that the prior owner failed to turn in.
Excellent service and perfect selection, we were able to purchase the car we came for on this day. Keith Traczynski was AWESOME! He was so kind, accommodating and knowledgeable. He even synced our phones the car right there! It was a painless, smooth and quick process. We would definitely purchase here again.
Today, I went in for my first oil change and tire rotation upon purchasing my new Subaru last year. Matt (from the Service dept) was very approachable and a delight to work with. He addressed all of my concerns and allowed me to have a smooth experience there.
Cliff Swaim is absolutely the best of the best, I've bought several cars from him and have never been disappointed. My daughter got a car from him, two grandchildren and a neighbor, and all the vehicles were dependable. He is like family and I would never buy a car from anyone else. Thank you Cliff, we love you.
I Bought a great 2015 subie from them, part of the deal was they would fix the unresponsive cruise control button or wiring. Long story short I made three appointment in 4 months (wait time was 2-3 weeks out for each appointment). First second and third I sat there for over 3 hours while they fix it
After third time not being able to fix CRUISE CONTROL on a 2015 Subaru that you guys SPECIALIZE IN, they sent me to the place across the street to the ram dealership right next to mike Shaw. (Not without a 2-3 week app date of course)
So now 4th appointment on a 18k car I paid in cashier check full. I Make an appointment with the ram dealership that mike Shaw sent me to and told me to call, talk to the guy who knows how to fix it; and says it ll take 4hrs max . I get to the dealership and not only do they all of a sudden need to keep my car for 4 DAYS. Which wasn t possible for me with work at the time. But I was treated poorly.
I understand it was a busy time last summer-dec, but the lack of communication and what they re going to tell you and being unable to get ahold of my salesman because they let him go, is just absurd to me. I get that that happens but 4 appointments for a cruise control button that just doesn t set is ridiculous. Especially to tell me they have to hold my car for 4-5 days because they were super busy . Well then what s the point of an appointment?????? I m disappointed in them.
Anyways almost a year later Finally making this review and last message I left was to call me back to reset an appointment. No call back.
Would not buy another car from them, strictly on service and communication/ attitudes. Wish we could have remedied this. This review would have been 5 stars if I was just told up front and not run around 30 miles there and back 4 times for nothing to change. Not even an apology from them.
I ve always received great service from Mike Shaw s and Jay continues in that tradition. Even when I drop by for minor issues without an appointment, he says I ALWAYS have time for you . That makes me a Subaru fan for life!
Such a great experience at Mike Shaw Subaru. So friendly, accommodating, patient, and down to earth. I felt taken care of and that they genuinely cared about my experience. Highly recommend!
Have to change my review to one star. I bought a new car and within 7,000 mi my brakes started squeaking. The service department heard it and commented on it but insist it's not happening, and now with the cold I needed to get a little bit more air in my tires since the pressure is low but they're telling me they can't do that because they close in 30 minutes, though they did offer to let me leave my car overnight.
I really wanted to like them, but it's very clear to me that they stopped caring after I bought the car.
Super nice place if you are willing to spend money. called about getting low jack and they would not help me unless I bought another car. ha, first and last time I go there.
Ask for Zach Elkin!! I bought a 2018 Subaru Crosstrek. Zach spent half the day letting me test drive vehicles and answering all of my questions. He wasn't at all pushy or impatient with my inquiries. He's a laid back genuine guy who made sure I was taken care of every step of the way. No one likes spending all day at the dealership but Zach made it all worth it!! Best experience buying a car so far.
Cliff was great to work with. No pressure. Answered all my questions about the Crosstrex. Was an enjoyable experience buying the car.
Absolutely best customer service. I had initially only gone to look, not really buy. Also my first time buying a newer car as well, so I knew what I wanted, but didn't know what I was looking for. Then a gentleman named Keith came out of the building and asked us of we needed assistance. We asked about a couple trucks that they had and he was VERY helpful and more knowledgeable than I thought. He works at a Subaru dealership and still knew a lot about other cars including Ram. No one was pushy, or leaning towards something I didn't want. He focused on what my interests were and sold me on this Ram. I love my truck, it may have taken longer than expected, but it was completely worth it. Even the other workers were amazing, every constantly checks in on you and makes you feel like you're at home rather than a dealership. I will be going back for my next car. It may be a while, but it was an awesome day. I highly recommend going if it's your first time going.
Do not buy a used car from this dealership, they clearly do not care and will sell you a lemon. We bought a car from them earlier this year. Within one month we needed to replace the alternator. When we brought this to their attention, they couldn't care less and said it was our problem. Now the car is completely dead. Our mechanic says that shoddy work was performed prior to us purchasing the car and it has finally fallen apart. We are out $8k and there is nothing we can do about it. Stay far, far away from these terrible people!!!!
Cliff Swaim was very helpful and willing to work with us to get us the right vehicle for our new family situation. I'm grateful he was willing to work with us and would recommend him to anyone in the market.
Absolutely fantastic service by Shane! He helped me figure out a confusing paperwork situation for my trade in and made my new car purchasing experience a breeze! He stayed late and spent the time to go over all of the features in my new subaru with me. I will absolutely recommend him & Mike Shaw Subaru to everyone I know!
What a scam. We test drive vehicle and the salesman was very shady. Lied to us about financing and pricing. My wife did a little research and found out he was a registered sex offender. Wow. Can t believe this dealership would put customers in harms way. Never buy a car from this place.
I brought my sti in for 30k mile maintenance. After leaving i checked my oil it looked pretty dark for band new oil and it was over filled by about 3/4 of a quart. If i didnt check it i could have some bubbles happening in my oil. In addition i reset the peak boost guage in the car and when i got it i can tell there was a bit of a joy ride that happened. I went to pick my car up 2 hours after they called saying it was done and the car was still at full temp. I reported the over filled oil to the service manager who emailed me the day of to give me a report and he hasnt gotten back to me going on 3 days now. And i got a text message from someone to see how my experience was and when i told them it was less then perfect they didnt respond for over an hour and i had to check in again to get a response. They told me they were letting the manager know and they would call me. I havent gotten a call and now when i try to check in with them no one responds. I havent been mean or nasty just simply stating the issues and everyone turns their sholder. I will not be bring my car back to them again. I suggest you do the same. If things get made right in the next week ill update with a better review.
Cliff Swaim is the best car dealer in town! I'll never use anybody but Cliff! 4 cars from him so far and always recommend him to family and friends!
We were able to start the process over the phone which gave me great confidence in the dealership. Even though they were very busy they made time to speak with us and had the vehicle aside for our test drive.
Keith was great! Worked out the fine details to get me into my 2029 Impreza Sport. Love it!
Keith was very accommodating, and the financial guy was great.
I came in to test drive a 2020 Outback XT, and they just happened to have one with exactly all the features I was looking for, and an awesome color too. This was definitely luck, but the amazing service and very relaxed vibe was thanks to Alex Comar and his trainee, Alex King. I never felt pressured, and they walked me easily through everything on the car, the financing options, and my trade-in value. I was so impressed by the whole experience that I wound up driving home in an amazing new Outback! Definitely one of the best experiences I've ever had at a dealership, and I couldn't be more stoked with my new car. Absolutely recommend Mike Shaw Subaru and their awesome staff!
Had the pleasure of talking to Rob O about the Subaru Ascent, and couldn't be happier with his help and knowledge. Looking to do business after COVID-19 is behind us. Thank you!
Austin was an AMAZING car salesman. 10/10 would recommend buying a car from him.
I signed a lease in the spring of '18. The show room was clean and organized. Shane was my sales representative, and he was very courteous and I didn't feel any pressure to drive away with a new vehicle. I felt I drove away with a good deal on the vehicle and I have been happy with how the vehicle has performed, so far.
Tim Dreger, one of the Service Advisors, went above and beyond to help get my Legacy fixed and out the door, even when I didn t have an appointment and they were very busy. Very appreciative of his help!
I got a nail in my tire right as the winter storm hit so I went in and Tim Dreger hooked me up. Tim got me in right away and was both professional and just a cool guy. The level of service I got was awesome, I didn't even have to wait five min before things were getting taken care of.
I've purchased two vehicles from Mike Shaw Subaru in the last seven years. Both purchasing experiences were excellent, and not high-pressure at all. Cliff seems to be an up front, honest guy, and he listened to what I needed before making recommendations.
I had an excellent buying experience at Mike Shaw. A representative named Shane was able to get me out of my old car and into a brand new Subaru despite very challenging financial factors. The entire experience was very stress-free, and I never felt pressured into buying something I couldn't afford. Highly recommend Mike Shaw Subaru, and make sure to ask for Shane!
Ask for Maggie in service! She always has been very honest and professional in dealing with me. Highly recommend!
First let me say. That the days of going to a dealership and waiting hours to buy a new car are over. I dred buying a car. Its ranked up to all time worst experiences that can reoccur in any of our life times. So with that being said. I called Mike Shaw Subaru. Randon was who answered my phone call to the dealership. This was the first step in experiencing the smoothest car buying process ever! Randon disclosed that he handled the internet sales for the dealership. So he would get me squared away with Tori. Tori was a catalysts in this process too! I explained that i didn't want to have another experience of being at the dealership all day to buy a car. So with all this being said. Tori was listening to what i said. She sold me a car. A band new Outback! Not to mention the whole process maybe took 2 hours! So from paperwork to explaining all the features and functions of my new car, 2 hours! What a breath of fresh air. Tori wasn't about selling a car but giving an experience of a smooth purchase. She listened to what i wanted and delivered. Thank you Tori, Randon, and of course Mike Shaw!! I'll be back!
P.s. Mike Shaw had the best pricing compared to the other Subaru dealerships!
Great experience at Mike Shaw Subaru. Thank you Eric for taking the time to show me many options.
Shane helped me with my first car purchase and it was seamless and easy. There was a lot of information and he was patient and understanding with me through it all. I would recommend him to anyone buying through Subaru.
Lois and I had a real professional experience and the stall made us at ease. We actually had fun during our purchase experience with people at Mike Shaw's Ssubaru. We were incouraged to test drive as many models as we wanted to. In fact the staff suggested we go home if it was becoming difficult to make a decision. One of the models was a 2020 Outback which I really loved and hoped to take home that afternoon. But my worrywort of a spouse smarted wringing her hands about the payments, even with our bugget math right in front of her. Well I've known her for 35 yrs so I knew that there was no getting past that wall of course. So I reminded her about.the low milage, very fine condition, 2015 Forester we test drove. Which Lois like from the beginning. In fact I didn't even have to ask her is that the one because of the way her eyes lit up. So now the car sits in our garage and Lois is very happy. You know the saying happy wife husband gets to be happy too. Maybe next time I'll get my new car for my 75th birthday hehe. Thanks for everything it really was fun.
I originally went to another dealership to purchase a 2017 Forester and this horrific process took more than one month and the ETA cotinued to be pushed back. My boyfriend purchased his last two vehicles at Mike Shaw and highly recommended this place. They had the vehicle I was looking for in gray and I came in late that evening around 7:30 pm and Cliff was so kind to come back to work after getting off at 4:00 pm. It was a quick and painless process and I ended up driving my car home that evening. The overall experience was amazing!! I absolutely love my car and will recommend family and friends here.
They took us in @2:00pm, no appointment, to get us out of bind and fix our headlight and tailight. In and out in an hour - wow! Thank you.
I have a 2014 Forester, still under warranty, that has a bad brake light switch. This had been replaced in Feb 2015. The car will not go into gear, except after repeated starting and stopping of the motor. At one point we couldn't stop the motor even with the ignition in the "off" position and the key removed. I was told on Tuesday that they couldn't get the car into service until the following Thursday, and I couldn't get a loaner because the repair only takes about an hour. I told them that my wife needed the car to get to work. For me to take her it would be a 40 mile one way distance from where I work. They told me of a work-around where I can bypass the switch and the car will not have any issues with the shifter. The work-around did work, however they didn't tell me that the work-around would leave us driving with no brake lights.
I am totally disappointed in the lack of caring by the service dept. I am now having 2nd thoughts about doing business with Mike Shaw. In fairness, the other times have been good. But this time, the so-called service is unacceptable.
Cliff Swaim is extremely helpful. Everyone here is great at what they do. I will keep coming back to Cliff everytime I need a car.
Made an appointment to get a couple recall issues done on my 2010 legacy. Came in bright and early and everything went great.. got a free loaner the works.. Even the guy I worked with this morning was wonderful... sorry I didn't catch your name being that I was half asleep and sick.
I get a call 3 hrs later saying the airbag recall was fixed but they couldn't get my hood open to fix the second recall of the motor burn out for the windshield wiper. I was told it took several mechanics to attempt at the hood and no one could figure it out... if I wanted the motor fixed, I would need to pay $95 for them to get inside, fix the hood and fix the windshield motor. So I told them to forget about it and I'll figure out the hood issue and come back.
Come back 6 hours after they called.. ignored for a solid 15 minutes while one of the representatives talked about football and played videos to one of his buddies in the room. After he was finished with his video watching, he decided to take the time to help me by giving me my paperwork and my keys and showed me where my car was. As he walked back inside without showing me what was wrong with the hood, I opened the car door, released the hood latch on the inside, walked over to the front and grabbed the hood with one hand and release the secondary latch with the second. It opened. Walked back in, showed the original gentleman from the morning the opened hood and waited another 30minutes to get the motor replaced.
For the fact that this white, blonde girl from California (and yes I will use that stereotype since that's how I'm almost always treated at every autoshop because I look like I don't know better) has been under the hood of a car more times than you can imagine and can fix a problem in under a minute makes me question how well you guys actually replaced the recalled airbags in my car... especially if "several guys" in the shop can't figure out how to open the damn hood.
We made an appointment and ended up leaving our car there for 2 days. Simple service: add an upgraded part to our car, oil change and tire rotation. The service advisor told us that they had mechanics returning due to Covid19. We get that and understand that, however, the schedule should take into account the amount of mechanics you have available to do the work. This is not the first time we have had an issue with an appointment. We had an oil change scheduled (we had an appointment), we also told them we would be waiting there for the oil change. We waited 3 hours for the oil change, and was told that appointments don't really hold the spot for you!! We do have a certified Subaru mechanic very close to home, that we will now go to exclusively. Also, with this last visit, we had a invoice for the added part at an honored price. Service stated they had it and would apply it. I verified when I called again on the second day they had my car and they confirmed they had the invoice for the upgraded part, plus they gave me $20 off of the other services. When we got there to pick up our car, the price for the new part and the $20 off was not applied. Mike Shaw, I would strongly suggest that you work on this with your service scheduling etc. Your Better than this!!
Very helpful and patient with me as I selected my new car. Exceptional service when Keith explained all of the features in my new Forester. Sooooo helpful, courteous and thoughtful! Thank you.
Jamie was AMAZING!! No pressure, honest and great to work with! Thanks for taking the time and providing me with all the info and opportunity to research and do my due diligence to see if the car was a fit.
I took my Subaru Forester in for service first thing Saturday morning. I was really happy with the service, and pleasantly surprised with how timely everything was, even after a problem was spotted and services were added. I worked with Matt, who is relatively new to Mike Shaw Subaru, and I thought he did a great job. I would recommend using these guys for your Subaru needs.
I just bought a certified preowned Subaru Impreza Sport and I was super happy with the experience. It is a very nice dealership. I got a lease trade-in and the person who had the car before me clearly pampered their car so that means I scored! Nate was our salesperson and was a pleasure to work with. He found us a deal that worked for our budget. I do recommend staying firm on your price though, if you think it s reasonable, and use an online auto loan calculator to make sure you re getting good financing terms from the dealer. They do have room to move you to a better price, so it s worth going through a bit of haggling. The finance department took a long time to get to us after our deal was agreed on, which was annoying, but when we finally met with them it was a fast, good experience. All in all, super happy buying from Mike Shaw and would recommend them to anyone.
Our experience at Mike Shaw, and Cliff specifically, was everything you hope you'll get when going through a new car process. We were trading in our lease for another lease, and the process couldn't have been smoother. Definitely work with Cliff! He was very personable and accommodating. He worked with us to be sure we got all the features we wanted, and at a price that was fair to both sides. We never felt rushed or pushed at any point.
Mike Shaw came highly recommended by both friends and area mechanics, and I can now add myself to one of their fans!
Austin Elzinga was a great salesman and really helped me get the price I wanted! He even drove up to Greeley to pick up the car of my dreams for me!
I went to Mike Shaw Subaru in Northglenn COLORADO; it was the easiest car buying experience that I ve ever had. Keith T. was so kind and had a wealth of knowledge; he was able to answer all of my questions.
Thank you, Keith T. and Mike Shaw Subaru.
I will send everyone your way.
Happy Holidays,
Debbie Williams
Mike Shaw was recommended by family and they did not disappoint. Justin was very friendly and knowledgeable. He wasn t pushy at all and we felt like we got a great deal. We love our Forester Sport and will most definitely be back!
Cliff did a fabulous job helping me pick out my Forrester and showing me how everything worked. I would highly recommend his service.
Austin vang helped me get my 2008 Subaru wrx as a first time car buyer and it was a great experience to be here it was quick and easy I highly recommend going to Mike shaw
Excellent car buying experience. Cliff Swaim helped me purchase a new WRX. He was extremely professional. I never felt pressured at anytime during the buying process. Cliff worked hard to get me exactly what I wanted even with my unique situation. I talked with many other Subaru dealers and Cliff was clearly the most experienced and most concerned about getting the best car for me. I would highly recommend Mike Shaw Subaru and Cliff Swaim.
My boyfriend leased a car for 3 years from Subaru, then (per instructions) returned it to Mike Shaw on 104th and Huron. MONTHS later, we started receiving toll fees for the plate that was in my boyfriend s name, thought he d returned the car in near perfect condition. He tried tirelessly to get a response for Mike Shaw, but they would not respond or help him. He finally hade to file a POLICE REPORT to get the toll fees taken care of, after months of acquiring more and more. Mike Shaw Subaru is dirty, evasive, and an absolute joke of a company. DO NOT RENT, LEASE, OR BUY. You ve been warned.
I have bought 3 cars from Keith and I will continue to buy my cars from him. He always works so hard to get me the best deal! He also takes time to show me how everything works in my new car before I drive away.
I took my subaru in for a maintenance check about a week ago. I worked with Tim Dreger, who went far above and beyond what was asked of him. I put a lot of miles on my car for work and knew that quite a lot of work needed to be done but Mike Shaw gave me a comprehensive list of what was wrong, how urgent the problem was, and the cost. Tim helped me understand the repairs and helped me find the most cost effective options. Instead of having to take vacation time while my car was in the shop, Tim helped me get a complimentary loaner car so I could drive to work. I have been coming here for routine maintenance for years but this made me absolutely certain that I will keep coming here for my subaru and for my next subaru purchase. Thanks Tim!
Buyer beware ! I purchased a vehicle from this dealership and there have been a couple problems with getting paperwork completed properly. The problems, per the DMV spokesperson was with the dealership making errors, not with me. Now I am at risk of having a vehicle sit in my driveway, which I am making payments on and soon won't be able to drive it. I also wanted to use the vehicle on vacation and won't be able to. I have been lied too ! DO NOT BUY FROM THESE PEOPLE !
We needed to turn in our lease back at Mike Shaw Subaru and called a couple different times and were told by multiple employees to just come in any time to return the car. So we left work early and made a trek across town and were told by the salesman at 5:45 that their systems can't take lease returns after 6, and that we would have to to come back and try again?? I think he was trying to get out the door at 6 and didn't wan't to stay the extra 10 minutes to process the lease return. We called another subaru dealership down off arapahoe and they said there is no such rule and were very accomadating and allowed us to drop the lease off there the same night.
Fantastic experience, I knew what I wanted and what my price point was. They listen to my concerns and help me meet my budget. Quick and easy process and wonderful support after the sale!
Tuesday night my car died. My daughters friend recommended mike shaw in Thornton and to see jamie antillon. When I came and asked for him he promptly came. He showed me many cars but could see they were not what I wanted. He said I was just settling and wanted to make me happy. My customers need to smile and say that is the one I was looking for. He found a car for me to fit my budget. It was a dream come true. I have never owned a new car and I have been driving for 45 years. I have a fear of snow. He listened to me and made me smile. I am a proud owner of a new forrester. She is beautiful and it snowed the next day! The car did well. So I recommend mike shaw and thank jamie and lawrence for their patience and wanting to give their customers what they want. Also pam the receptionist treats customers like she has known them forever. Thanks again mike shaw dealership!
Overall I am SUPER happy with the service provided today. I'll be the first to admit I know nothing about cars and everyone I spoke to was courteous and helpful. Communication could have been a little better but they were busy so I understand.
Highly Recommend!!! My husband and I shopped around for a new car (Shortline Subaru treated us horribly), but Mike Shaw Subaru was BY FAR the most accommodating, had the best customer service, best price, and was the quickest in getting us into our new forester! We worked with Tevon Vara and he was so sweet, and he made sure we were taken care of every step of the way. This place is how buying a car should be! We will definitely be returning customers for our next car!!
Stephen and the rest of the service department was great as usual! Won't go anywhere else for my cars needs.
Cliff was the best! No pressure, no hassle, friendly. He was very knowledgable and answered all of my questions. The price was excellent. I wouldn't buy a Surbaru from any other dealership in denver. Mike Shaw had the exact car I wanted - huge selection. A++ to these guys.
I had a really excellent experience leasing a 2020 Subaru Forester from Mike Shaw Subaru. Rob Oja (OJ) helped me find the perfect vehicle, gave me an excellent deal, and walked me through all the bells and whistles that the vehicle has. This is my first ever leasing experience (new college grad, new job, and now a new car!), and OJ was the best leasing agent I could ask for. He was friendly, patient, and answered all my questions! Very happy with my lease from Mike Shaw Subaru, will definitely be using this Subaru dealership for future leases/purchases as well! Very happy with my new vehicle :)
I haven't decided which to buy yet, but I stopped by looking for some answers and Eric G was there to help. He was polite, understanding and respectful and gave me all the answers I was seeking. If I decide to go with a Subaru, I'll be sure to ask for him again.
Fast, convenient and thorough service. Chris was extremely professional and engaging. I couldn't be happier with the turnout, and I recommend this location to any Subaru owner.
Mike Shaw Subaru has taken good care of me and my Subarus for many years. I am currently leasing my 2017 Imprezza with them. I purchased the service contract and it's been well worth it. They are very professional and I trust them. It's a well run garage. Recommend.
Matt Rumbaugh in the service department was amazing and did an awesome job! My BRZ needed a lot of love and he took great care of her. Will definitely be coming back :)
Love my new car, Beth and Kathy who I have worked with for years told me I had to work with Shane when I told them I was ready for a new Subaru. I m so glad they did he was very pleasant to work with. Great job everyone at Mike Shaw! Thanks so much.
We have purchased two vehicles from Mike Shaw Subaru. Their sales staff is knowledgeable and low key. The service department is very professional and knowledgeable. They diagnose a problem quickly and provide exceptional service. Highly recommend this dealership.
I had my Subaru Tribeca in for service recently. I chose this dealership specifically after my initial contact with Service Advisor Stephen and Technician Tommy. I was very comfortable with their advice. Prices were good, no pressure. Happy with entire process
I have bought my lsat 4 cars from Mike Shaw because of people like Jamie and because I like Subarus.
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