Mike Shaw Automotive / Denver Direct Auto Reviews

Pretty expensive but friendly efficient service. It's been a mixed bag as far as identifying problems but is much better than the Subaru dealer in Englewood.

Stopped in late last night April 30th to get an oil change. Had the pleasure of working with Matt in the service department. He mentioned I had a brake lamp switch replacement and took care of both the oil change and the switch quickly! Thank you for taking care of me in such a short amount of time!

I had a great experience here thanks to Hutch. I sold my Toyota and he picked me up with the car I wanted and made the process very smooth and easy. No hidden charges. I highly recommend this dealership and ask for Hutch!

I went into mike shaw not sure if it was even possible to get a new car, but with plenty of help from my exelent salesperson dusty gilman. I am now the proud owner of a 2015 subaru legacy, i love the car and the experience i had at mike shaw. Dusty walked me through my options and we finally ended with my car. Thanks Mike Shaw

Updating this review, I had a minor issue that was fixed within an hour of putting up my previous review. Sales people are great here! They really care that you love your new car.

No waiting for your appointment, I actually got there early and got right in. They informed me of the options and need of my vehicle. The 6 month/6,000 mile service was very fast - about 30 minutes. The waiting room is very comfortable and convenient. They have several chairs and even a desk for me to set up my laptop, so I was able to work during my service - plus free wifi. Very good.

Mike Shaw's was very helpful and informative about a car fro me and my son.

Very reliable! On Sundays they BBQ for all the employees and customers. So you can eat a burger/hot dog while you wait for your car to get service.

Great experience. Very informative and helpful car buying experience from Torie Benoit, our sales representative.

Jamie was a rockstar sales rep to work with! She did a great job showing us the details of the vehicle that we are leasing. Smooth and easy. Thanks

We would like to recognize the outstanding customer service Jay Lazaro provides. He has been our service advisor numerous times and has been extremely helpful on every occasion. We appreciate his communication and direction on getting our vehicles serviced. We own 2 Subaru s and both have only been serviced by Mike Shaw. Thank you Jay for going the extra mile to get things done. It is always nice to see when employees care about their customers and are not just trying to get the job done. It is very much appreciated!!

I met with Jacob Her to purchase a used Subaru outback. Very informative and a nice guy.

Phil Hazan

Cliff and team were super helpful with our 17' Subaru purchase. Thanks again!

Cliff was amazing! This was my first time buying a car & Cliff made the progress so easy. He was SO personable, knowledgeable, and helpful! He went above and beyond throughout the entire process and exceeded my expectations. Highly recommend!

Everyone was absolutely amazing!!! My car was finished in the time promised! Best part was how they treated my pooch, Rockie!! He got so spoiled!!! I am so pleased with Mike Shaw Subaru from the very 1st day I stepped in there a year ago best customer service around!!!

Jamie and Justin were very kind and helpful when I recently leased my new car!

My car buying experience was pretty good. They found the exact car I wanted and had it delivered to my front door from a place 2 hours away. I had my 2 year old with me and the lady at the front desk was kind enough to provide her with coloring paper and crayons. The sales men were pushy but not overly so. The finance guy was extremely honest and not pushy at all. The only thing that makes this not a 5 star experience was that I had to wait for the finance guy for 40 minutes. My sales man was nice enough to sit and talk with me this whole time and keep me company.

Easy to see why this dealership has won so many awards. Dealerships often get a bad rep and deserve it as they often charge through the roof especially in Service. Mike Shaw's personnel are truly different in a good way. They treat you with good customer service, almost a lost art. The service department is quick, knowledgeable and pleasant. You won't dread shopping here or getting your car serviced here. Really

We purchased our first Subaru ever--the 2016 Forrester. We are thrilled with the choice and the experience. Cliff, our sales professional, was as amazing as the SUV is. He listened to us, took the time to train us on how the vehicle worked and gave us lots of tips on how to learn more information. Cliff's service is the best we have ever had while purchasing a vehicle. Best of all, Cliff delivered a deal that both the dealership and we are happy with. Thank you, Cliff, and thank you Mike Shaw Subaru.

Mike Shaw Subaru is the place to buy your new Subaru. Straight forward pricing and a friendly, no pressure atmosphere. Our salesman Tyler S. and finance person Anthony U. were very friendly and knowledgeable. They were a pleasure to do business with.

This dealership has a customer for life. I am currently on my 4th purchase from Mike Shaw Subaru and I seriously couldn't be happier with everything. Starting with the customer service experience, the staff is the best I've ever spoken to regarding their vehicles. Specifically, my sales rep on this purchase Jamie Chu. She greeted me immediately when I walked up and was not pushy for the sale which made the entire process really comfortable. She was very knowledgeable on all of the makes and models and was able to quickly find a Forester with all of the features I was looking for. long story short between the selection they had available, the amazing staff (Jamie) and how easy the financing was, I don't think I will ever go to a different dealership and highly recommend anyone else to visit Mike Shaw and ask for Jamie.

Very professional and very considerate through this process and willing to work with me on things.

Had a great experience at Mike Shaw purchasing my 2024 Subaru Impreza. Levi, my sales rep, was easy to work with and very upfront with pricing and met my expectations. Eddie in Finance took great care of me and got me great financing. I would recommend Mike Shaw to anyone and will definitely return for my next purchase.

I don't normally leave reviews, but it was bad. Dropped my car off, for an entire day, it didn't even get looked at although the scheduled time was @ 8:15. After having a poor experience I tried calling the Customer Service Manager. I left a message about my experience and never heard back. Customer Service does not seem to be a high priority with them.

John Lara was really patience and friendly helping me get the right car. He provided me with all the necessary details about the car I was purchasing. He did everything in his power to make sure I was going home satisfied. Great customer service! I will defiantly recommend his customer service to anyone looking to purchasing a car.

I love my new car and Keith helped me understand all the bells and whistles that go along with it!!! Super kind and obviously a great family man. Would recommend to anyone!

Jamie Chu took excellent care of us! I highly recommend her as a salesperson. Made us feel comfortable, answered all our questions and never made us feel overwhelmed or pressured. Best experience I e ever had buying a car!

The selection of RAM trucks far exceeded other dealers across the state, as to why we drove over 200 miles to look, and eventually buy from Mike Shaw. No pressure, straight forward. 2021 RAM 1500 Rebel was our eventual purchase. We worked with Sean Maley (smaley@mikeshawjeep.com ), he was great to work with. Thank you.

High pressure salesmen, poor used car selection, way over priced... .

Very friendly, honest and professional staff.
Would recommend this dealership to every one.

You know how people always say they love their Subaru? Well, it's true. There is definitely something nice about owning a Subaru. Having said that, when you enter this place you definitely feel the warmth of the people that work there. Sure you might get pesky salesmen but it's a rare occasion.

Their parts department has been helpful all 3 times that I needed help with a part. By the way, if you ever need to buy anything from here just buy it from their online store and then pick it up at the store.

How could I forget the complimentary massages!!!! Its incredible! They really spoil you here. They are basically thanking you for being there. I love it. Oh and lets not forget pets. You got a dog? Awesome. Big dog? Go for it. Little dog? Yep. How about a cat, well probably. A rat? Im not sure... Just dont get too flashy. Just remember that Subaru is made for pets, (basically).

Just go. Seriously. Better than any other dealer Ive ever been to.

Our salesman Randon made the shopping and buying experience as easy as it could be. I love my new Crosstrek!

Great experience at Mike Shaw. Love the car and Eric Grimm was wonderful to work with. I would recommend him anytime. Thank you

Legacy with 100,000 miles in for service and repairs. This was the best service department I have ever visited, Stephen great to work with

Unfortunately, I need to replace my previous review and lower the stars due to my first bad experience at Shaw Subaru. I brought my Subaru in for an inspection of the battery and the alternator. After about an hour, I received a message that additional work was being recommended on my vehicle. They recommended that I replace my timing belt, one strut, and some other miscellaneous items totaling $2400 in repairs. They were shown as a red flag items, meaning that they were in dangerous condition and needed immediate repair. The red flag for me was the fact that I just had my Subaru in a few months earlier for its 100k service, which included replacing all of the belts, including the timing belt. I also had brake and rotor work done at the 100k service and there was no mention of strut damage or repairs needed.

After I brought this to their attention, they said that the technician recommended the belt service based on the mileage alone, and hadn t actually inspected the belt or referenced prior service history. The service manager did apologize and try to make it right, but I can t help but feel they were caught in a lie, and that their technicians are being pushed to offer unneeded service. Unfortunately, my trust has been lost with Shaw Subaru.

I rarely write reviews, but I felt inclined to do so today, as Mike Shaw manager Johnathan Susser went above and beyond for me today. I came in today for a basic tire rotation. It's a long story and I'll try to keep it short, but a couple of issues arose from the start. The first one being that they could not get my wheels off because it required a special lug key that I did not have, and never had to begin with. The previous technician that did my tire rotation at Mike Shaw Subaru installed my new wheels without letting me know about the special lugs and lug key required. It must have been provided with the kit and I wasn't aware. He must have also kept them for himself, as I did not receive the old lugs, nor the lug key back upon completion of service. I was told that particular technician no longer worked there. At first, the current technician was implying that it was not their problem, and that I had to go find this lug key myself. He said I would be on the hook financially for new lugs as well. I did not feel this was right and asked to speak with a manager.

The dealership manager, Jonathan Susser, met me in the lobby. We walked back to my vehicle as he listened to my side of the story. It was certainly a confusing situation, but rather than try to duck the blame, he got to work and tried to problem solve the situation. Instead of sending me away, he did the legwork of hunting down this special lug key himself. A key , that I was told, was previously unavailable from any of their technicians. After some legwork and time, he managed to find one that worked. That was problem number one solved.

Johnathan also told me upfront and honestly that one of his technicians accidentally tore one of my tires while trying to fix a nail hole. He apologized and said he would take care of me. He went right to work and set me up with replacement tires. He knew what needed to be done to make the situation right by the customer, and he did it without hesitation or trying to duck/pass blame. Bravo. I am new to Colorado, and I am relatively new this dealership. I was going to use the outcome of this experience as a test to whether I wanted to purchase my next vehicle from Mike Shaw Subaru. This situation could have been handled a lot differently, and it was heading down that road before Jonathan stepped in. Thanks to him, I will be back when it's time for our next Subaru. Honorable mention to the service advisor who was also helping me out, Anya Martin. She remained courteous and professional throughout. She made sure I was taken care of and took time to listen to my concerns even though the service department was quite busy. Thanks for a job well done guys!

I highly recommend Mike Shaw Subaru in Thornton. They have a friendly atmosphere that reminds me of a old family owned dealership. They found me exactly what I needed, and what I could afford. Keith Traczynski, the sales and leasing consultant, who helped me get into my new 2015 Subaru Impreza; is very knowledgable about the Subaru line. If anybody is looking into buying a new or used vehicle, they would be doing themselves a great disservice in not stopping at Mike Shaw Subaru off of 104th.

Shane was amazing! Did everything he could to get me in a new car I was happy with!

Jaime Antillon and Salena provided top- notch service. This was THE BEST car buying experience I have EVER had.

While not all transactions with car dealerships end up being positive,
our recent purchase (09/18/16) of an Outback thru Mike Shaw Subaru
was a fair, straightforward, pleasant encounter. The primary reason
for that was our dealing with Cliff Swaim who took care of all aspects
of the purchase from initial email/internet contact thru closing. During
the price negotiations, he was pleasant and honest on where we stood
during each step of contact. We were able to arrive at a price that
was equitable to both sides and we completed the purchase in short order after that. Again, throughout all stages of the process, he was
cordial and professional, many times a rarity in auto tradings. I would
also like to recognize Mr. Frank Cruz who walked us thru the loan and
sales papers as we finalized the purchase....a pleasure to deal with.

I would highly recommend Mike Shaw Subaru and particularly those gentlemen listed if you are looking for fair and honest dealings in an auto purchase in the Denver Metro area.

Very quick and efficient service. Service providers are kind and accommodating.

The service at Mike shaw subaru was amazing. Stephen was very helpful throughout the entire experience. Also my car was finished earlier than expected and I managed to save money on the services done to my car. I will definitely be taking my car to this location again for future services

Austin elzinga was very helpful and worked with me for hours to get me in a great car even though I had horrible credit and little money

I had to take my car in for a recall and they messed up my dashboard, but paid for a new one and was fast with the appointment and shipment of the new dashboard. The service member that helped me and I highly recommend to everyone was Beth. She was polite, helpful, funny, great communication skills, and actually tries for you. If you want someone who cares for their customers get Beth.

My husband and I had a great experience buying our new Forester. Randon was our salesman and guided us through the whole process easily and helped us find something within our needs and price. 10/10 experience. We will definitely recommend Randon and Mike Shaw to our friends and family! Thank you all again.

We love Mike Shaw Subaru. They are friendly and spend the time to help us figure out what we want to purchase. Cliff (the salesman) is amazing!

Was having some issues with my car and took it in to Mike Shaw. After having some testing done they found the root of the problem and fixed it without me having to fight with them! Tim D. was a real pleasure to work with and was super helpful.

Recently purchased a Crosstrek from this dealership and it was a great experience overall. I was helped by Shane Monahan who was knowledgeable on details of the car and could answer my specific questions regarding snow performance. I never felt stressed or "pressured" during the process. Would highly recommend!

I worked with Nisa on buying a new Elantra! Nisa is amazing. Not once did I feel uncomfortable or pressured by her, she made me feel right at home. Nisa was very honest and transparent. I will be sending every prospect her way! I love my new car!!!!!

We all know that car shopping can be a daunting task! But Mike Shaw Subaru has completely changed my outlook on the entire experience. I have thoroughly enjoyed working with everyone on the team, especially Cliff. Cliff listened intently to my needs and concerns and was able to find the perfect fit for me. I couldn't be happier with the 2018 Forester or the experience!

I had a great experience with this dealership. The salesman that helped me was Zach Elkin and he was super informative, not pushy at all.

Just bought a new Subaru from Keith. He was friendly and knowledgeable. Would recommend doing business with him at Mike Shaw Subaru!

Wont shop or have my Subaru serviced anywhere else!!!

Jamie was amazing! She made my daughters dream of owning her 1st new car a reality! She was so easy to work with and we appreciate her help 100%. will definitely call on her the next time we are in need of a new vehicle!

I can't say enough good things about the Service Department and Tim Dreger, specifically! I called the Service Department and spoke with Tim yesterday morning when the check engine light and three other dash indicator lights came on in my new (used) Subaru that I purchased elsewhere, and even though the dealership suffered a power outage, Tim told me to come in to see what they could do. He hooked me up!! Tim Sutherland, the technician, found the problem and replaced my thermostat, updated my car's software and cleared the error codes, changed the oil, did a visual inspection of my car so I know that I made a good and safe investment, worked with my extended warranty company, and arranged for a shuttle to get me home and back when the car was finished. They saved the day! You guys rock! I will definitely come back for future service because the experience was so much better than I expected and better than any dealership I've been to before. Thanks again !

Jamie Chu has excellent customer service skills. Not only did she make me feel valued, she showed compassion as well. Even in the moments when the company was short staffed, she exceeded her title. She was patient and even helped wash my car! She was able to answer all direct questions I had. I highly recommend asking for her if you need someone who is sincere, understanding, and has the knowledge of the vehicles or other inquiries. Thanks again Jamie!

Don't go anywhere else for your Subaru service needs! This is the ONLY place to go. If I moved I would still make the travel just to see my service people at this dealership! They always, always, always go above and beyond not only to service my outback but also customer service. They are great at keeping you updated while its in the shop. They are super friendly and know what they are doing! Keep up the great work Mike Shaw Subaru!!!

My experience was great. First scheduled maintenance on my new car and everyone was very helpful.

I had a great experience at the Mike Shaw Subaru dealership! I worked directly with Eric Grimm - he is a great sales rep and would recommend working with him! 5 out of 5 stars!

David was a lot of help he answered all my questions and doubts and was very friendly

Cliff Swaim was a no pressure salesman who ensured I got exactly what I wanted and needed in my new Subaru. I highly recommend him if you are looking for a new car!!

Bought my 2012 Subaru at Mike Shaw.

The reason I came back to Mike Shaw was Peter Seabrook. I have worked with Peter twice now.

He does not try to BS me. (Can't really think of a more PC way to say that.)
Not pushy.
Worked with me in my price range but made sure to show me some other items I might be interested in.

As far as servicing, I do not always make it there for oil changes as there is somewhere closer to the house. But I do I love coming to Mike Shaw for service because of the service, the facility, and the Wifi. When I come for service, I can log into my office PC and work while waiting. BIG PLUS for us computer geeks. Also, Kathy Nerka is more than helpful.

In fact, everyone there is always helpful.

My wife will be wanting a new car sooner rather than later, and we will be coming back to see Peter when she is ready.

Shane was hands down the best car salesman I ve ever had the pleasure of working with. He was so informative and helpful without the pressure that most people expect while buying a car. He went above and beyond to provide a fun and efficient experience and even helped us transfer our roof rack onto our new Subie! Thanks so much Shane!

Bought my first car here and worked with Rob Oja. He was the best. He was not too pushy when I decided to look at other dealerships and was willing to make sure I got a great deal and was super knowledgable on local insurance which I appreciated since I just moved to the Colorado.

BEST EXPERIENCE POSSIBLE!

Randon was amazing, he was patient, funny, and informative. He didn't push for anything that wasn't in our best interest and he was super helpful. He took the time to answer all our questions. He will sell me cars for as long as he is a car salesman!

I was helped by Cliff Swain and he was very gracious and attentive to my needs while searching for a car. The dealership was friendly, but even more I felt that the communication and connection between seller and buyer was incredible. This is a great place to find a perfect Subaru for you! And I would definitely recommend talking to Cliff!

Mike Shaw Subaru was just what I was looking for in a dealership. I walked in with specifically what I wanted and the price I was willing to go. The salesman - Jon H - was wonderful. He didn't jerk me around, he understood my needs & concerns, and did everything he could to get me the best deal possible. I couldn't have asked for a better experience. I love my new Outback. I'd definitely recommend Mike Shaw Subaru for your car buying experience.

I bought my vehicle from Mike Shaw a couple years ago and continue to get usual service there. I recently took my car in for an issue and Kathy made sure I was treated with the best care possible. From ensuring quick service turnaround to locking in a loaner car (all on her day off!) I am extremely grateful to experience so much appreciation as a customer. Highly recommend!

Tori was excellent in making sure the process was as seamless as possible!

We highly recommend Cliff Swaim who is the head of internet sales at Mike Shaw Subaru! He's superior to all other sales teams at dealerships! He is super efficient, friendly, and totally honest!
He made our experience so fast and convenient! Absolutely, hands down, best Subaru dealership!

Randon (sales) and Frank (finance) were both a pleasure to work with. Love my Outback Touring XT.

I just bought a 2017 outback, best car ever! Love the features. Best of all Cliff with Internet sales made my experience painless and easy! The finance department was also very painless, and everything was detailed up front. I was in and out in under an hour. Thanks Cliff and Mike Shaw Subaru. I am a customer for life!

They completed my service in under an hour and were able to take care of my recall notice as well. I was done before I realized it.

I highly recommend this dealership for all your subaru needs. Salesman, Tevon was very informative and helpful. Salesman, Keith was direct and accomadated all of my needs, fast! I needed a car desperately and Keith was able to get me my dream car and stay within my price budget! Highly recommend.

We love our new crosstrek and couldn t be happier, thanks Mike Shaw and huge shoutout to Tommy Lee

Walked in looking for one car walked out with 3. Yes 3. The service was excellent from the moment we walked in Shane was so very knowledgeable and upfront about everything . My husband and myself decided on leasing 2 Foresters because they fell within our budget, my daughter then also needed a car and Shane was very helpful in getting her into a used yet beautiful Legacy. There was not a lot of sitting around and waiting for answers. Things stayed pretty timely and non-complicated.
I could recommend to anyone needing a new car to consider Mike Shaw Subaru and Shane one of the best car buying experiences we have had!

If I could give them no stars I would. We drove out from Denver to check a car my husband made an appointment to see. When we got there we were told it was in another lot so they just had to go get it. 20 minutes later we were told it was boxed in by 2 other cars and would be just a little longer. When we finally saw the car it was filthy inside & out. Stained seats, dirt on the floors. Not to mention when my husband checked under the hood the stick that holds the hood up came off! Her reasoning for the cars filthy appearance? The detailing manager was on vacation so the crew must be slacking. How about when we make an appointment to see a vehicle you have it at the lot, ready to go, clean. So disappointing. I will never go back here.

Everyone looking to buy a car please go to mike Shaw Subaru for your next purchase ask for MATT! He is a good and funny guy helps you out a lot

It was an amazing experience from start to finish. My family and I are extremely happy with our new Beautiful Subaru! Cliff took care of us every step of the way, and we left as happy returning customers. I wouldn't want to do business any place else.

These guys are great. I worked with Shane, who worked for me to beat the price of another dealership on a new 2020 crosstrek. I had been in contact with the other dealerships, but they just did not have the same level of service as Shane had!

He was usually very fast in responding to me, and had the car I wanted (drove it down himself) within a couple of weeks. On the day I was receiving the car, he sat with my and kindly explained all the features.

I highly recommend these guys!!! They made the entire process so painless and I am super happy with them!!!

I encountered some trouble with my 2014 Forester today while running errands. It wouldn't go into gear. I called Mike Shaw Subaru and spoke with Matt from the Service Dept. He was able to talk me though an override to get me going so I wasn't stranded. Then told me if I was able to bring it in today, he could get me worked into the schedule and have it checked out. I was able to bring it in for service and the problem was resolved (needed a new electrical switch). Peace of mind for me so I didn't have to worry if/when it would get stuck again or worse. Thanks Matt for your help on the phone and for getting my car taken care of so quickly!!!

We bought a used Forester here. That has worked out great.
We just got service for a Crosstrek that was very thorough and very helpful. They really seemed to care about keeping our car in good condition for our future needs. The service manager, Tim, went out of his way to make it work for us. They even loaned us a car without out us asking for that, very convenient. Thanks!

What a great car buying experience. I have gotten 3 Subaru's from Mike Shaw and my sales person has always been Cliff. He is great, knowledgeable and super easy to work with. Not to mention the followup is fantastic! Highly recommend!

No communication. I was texted with a number to communicate with. I received a text in the AM to text anytime to ask questions or communicate with. It also said I could call directly with questions. I responded to the text with no answer back for several hours. I called in and asked for Timothy/Tim ( which the text said to ask for ) who no one knew!!! I was transferred to multiple people and no help ( 20 min later ).I finally was transferred to a service member and they answered questions.
I was told that a part was on backordered until Monday, which was fine. Monday afternoon I get a phone call saying that the part would not be in until Wednesday. Wednesday afternoon I text the number that was given to me , no text back. I got a call a few hours later saying that they had good news and bad news. The part that was apparently backordered from Friday to Monday than Wednesday was quoted wrong and the piece that was ordered came in was the wrong part for the fix. The correct piece was going to be 3 times the price and would take another day or so to come in. Apparently the good news was the fact I could take my car to any exhaust shop and they could weld the leak shut. I asked that the fix be made without me running my car around since I hadn t had my car for a week. I got a call back and were able to make the appointment to handle the fix.
The last time I used the service dept, they forgot to connect the fan to the radiator and caused the car to overheat and I had to take the vehicle back the same day. I will say that I most likely will not be back and instead will be looking to take my vehicle somewhere else next time.

I leased my new Impreza through them and they treated me like royalty from the get go. Everything was great, I would highly recommend, especially the sales man Sal.

What an excellent first time experience with quick and thoughtfully planned out customer tools. Thanks to reps like Mitch we may have just landed on our permanent dealership!

Amazing staff very respectful, team works with excellence.

I called in with a huge problem and Stephanie so was kind and willing to help I was blown away! Thanks for taking care of me :-)

This is not a reflection of the sales team, which is truly excellent. I would buy a car here. Also not on the parts department. Excellent service there too.

If you have looked at my other reviews for different places, you'll find I don't rate places so low usually.

However, I have taken my cars here multiple times for different things that are warranty issues, and they basically do the same thing every time. The service team 'looks' at the problem, tells me that it's fine, and I take it to a different mechanic at a completely unrelated place, and there IS an actual problem. It's all about the bottom line in this service department, even if you have scheduled an appointment and are willing to just pay out of pocket. Really guys??

4 Stars for Parts and Sales. 1 Star for the Service Department.

Big thanks to Meredith Fisher for all of your work in helping me find my new baby! Appreciate your patience and smile. Frank Cruz is also the bomb! As the finance manager, he was very helpful and kind. AND I was in and out of there in no time. He had everything ready, so signing paperwork was super quick. Thanks Frank!

Checked in right on time. Appreciated the ride to/from my home - not many/any other dealerships will come pick you up. Was contacted as to additional repairs that I might need and everything was handled very professionally. Appreciated the good service.