Midlothian Honda Reviews

Have purchased two vehicles here. The staff is friendly and not high pressure. The service department is helpful, though I've only had oil changes and warranty work done.

In March 2019 I purchased a 2018 Honda Accord sport and was offered free State inspection for the life of the vehicle along with free car washes .Today Is March 13 2020 and I was told that they weren t gonna honor the deal I m totally disgusted the oil change light remain on 30% was still on after oil change .How do I know the oil was really even changed .

Scott Reyes, Rick Overbey and the TEAM at Pearson were very nice, helpful, friendly and made my buying experience a GREAT one.

They gave me a fair deal and made me feel like they were genuinely trying to help me with my purchase. There was no HIGH PRESSURE and I would HIGHLY recommend them to anyone interested in making a purchase. Actually, I already have.

Thanks again for the overall GREAT EXPERIENCE!

Gregory Gohlke made buying a car such a stress free experience! He really took the time to explain in detail the differences between the two cars my husband and I were considering. His knowledge of each car along with the pros and cons made us feel confident about making our final decision. I would highly recommend working with him.

Excellent and no pressure buying experience...this is the place to go to get a good deal on Honda vehicles. Excellent buying experience for my wife and I and would recommend this dealership to all.

i am a longtime Honda owner (29 years now) and have purchased about 10 Honda's over that time for myself, my wife, kids and parents. While Honda has always met my expectations for a car, this recent purchase at Pearson Honda was the absolute best buying experience so far. Butch was an extremely patient and knowledgeable salesman (especially with my picky wife) ensuring we bought the right car for my wife. The finance manager was extremely friendly, honest and expedient with the financing process. This is the first and most likely only place i would visit for my next automobile purchase...Great Job Pearson.

As always, Scott and everyone at Pearson Honda has been phenomenal to work with in doing work on my Honda Pilot!!!

Shopping for my girlfriend. She really wants a Honda and we only came here because we live LITERALLY across the street from the dealership. Regardless of where we live, we will not be buying from here because of the very rude salesperson. Won't even get serviced here, we'll make the drive to West Broad Honda just to be treated with a little respect.

New 2019 Pilot with lots of new features. Thank you Don!

I was told when I made my drop off appt to get a recall repaired, they'd provide me a courtesy car. What they didn't say was that it comes from Enterprise who "hasn't had returns they normally get". Consequently, I've now been told it will be "at least an hour" before one is available. There are "multiple customers waiting for Enterprise cars". If this is a service Pearson offers, they should have a car available when I arrive. I am now getting my car back, unfinished, so I can go to work.

I ve gone to Pearson Honda for years. The service staff is exceptional. They go above & beyond to make sure you understand the situation & all of the options available to make sure the correct service is done at the right time.

Such a great facility. Dropped Honda off ( car under warranty) Loaner car given. They fixed my issue in a timely manner. They called and explained everything over the phone. Drop off and pick up was quick and easy. Katherine was great getting everything set up. John and Walan are always AWESOME. Thank you!!!

My husband and I have been in the market for a used oversized SUV for the past 6 months. We had our 3rd child over the summer and found out almost immediately the family Yukon we had for the past 11 years was no longer large enough for us. We have been looking at used Yukon XLs, Denalis and Suburbans for several months - finding a used car that had everything we wanted / needed proved very challenging. That challenge became a lot easier when we came in contact with Charles Carr. He was knowledgeable, patient, fair and extremely professional to work with - we test drove several vehicles while working with Charles. As I mentioned above, he was very patient while we waited to find the perfect fit. We just left Pearson with our 2015 beautiful white suburban this past Saturday and could not have been happier!! We couldn't have been happier with our experience w/ Pearson Honda and Charles Carr!!

Always great service. Came in late for an oil change, inspection, and tire rotation. They did it for me and I was out in 45 minutes.

I had a great experience at Honda. Joshua Blizard helped me and he was wonderful! Very helpful and informative. He answered all questions and I had no problem understanding everything he explained to the detail. I definitely will highly recommend my friends and others looking for a great car or salesperson. I love the car he showed me. He explained in great detail and I didn't feel pushed at all. He have me the time and space to make a good solid decision and I am very happy with what I picked!!!! Thanks again Josh and Honda. You all did wonderful!!!!!!

My service was quick, professional, & reasonably priced. I always take my car back to Pearson Honda because I feel like they genuinely care. The prices are great and the employees are friendly. I always recommend friends to Pearson Honda when they're in the Richmond area.

Charles Carr and Chris Deering helped me through getting my most recent vehicle. Both were professional and kind through the process. Which was nice and quick but not rushed. Would look there first next time I need a vehicle.

I had an incredible experience at Pearson Honda. Made online contact and was immediately contacted by Yolanda. Visited the store on Feb 14th and assigned Tex as my sales representative. I have bought 12 vehicles in my lifetime over 40 years and can honestly say this was my best experience ever. Tex is professional, courteous, respectful, well versed on the fleet, and understands the car buying experience. Based on this experience we bought the car, 2019 Honda Passport Elite AWD. Tex made sure we were comfortable with all the bells and whistles on this Trim and helped me set it up. He called me today to see how I was doing, had a couple questions and over the phone helped me change the set up. Highly recommend contacting Tex for your next car-buying need. You won t be disappointed!! Thanks Tex!

Excellent service. Everyone was pleasant to work with. Fair and honest. Highly recommended!!

Troy is the BEST!!

Just recently had the pleasure of dealing with Troy Bell as we researched, test drove and ultimately purchased our 2018 CR-V Touring. We couldn't be more pleased with the service and attention we received from Troy. He made sure we got the exact model we wanted at a more than fair price. And Chris was joy to deal with as he worked out our financing for us! What a great experience!! Thank you!!

The whole team up there is awesome. Scott especially!

Brenden was very knowledgeable. He creates a good environment for the customer, which is hard to do when buying a car. Everyone at Pearson was great to work with.

We appreciate Waylon working us in and providing a competitive price. We trust the folks at Pearson Honda

Just bought a 2017 Civic touring yesterday and I was really impressed by how quick the process was! Most dealerships dont seem to care that they are keeping you there for 4 hours but Shawn and team had it all together for me and it felt like I was in and out in less than an hour! That is an impressive feat. I drove over 45 minutes past 3 other Honda dealers and I am 100% happy I did. If you need a car check out Pearson Honda on Hull st. Ask for Shawn, and You will not be disappointed!

Three strikes and I'm done! My car was due for recalls so I called and made an appointment at Pearson Honda. I was told that when I arrived at 7:30am that a rental car would be ready for pickup. I have to be at work at 8am, so this time worked for me. I arrived and the rental car was not ready. I did not receive the rental car until 8:15am, which made me late to work. I was told the job should take two hours and that I would be notified when it was complete. I received an email "important - I have some time sensitive information to discuss with you". Since they had my car in the shop I was worried about what was wrong with my car. I called immediately 5+ times, as it kept going directly to voicemail, trying to find out what was wrong with my car. I was finally transferred to the gentleman who had emailed me and he was a salesman who wanted to let me know what my car was worth and wanted to sell me a new car. That is ridiculous! I was stressed that something was wrong with my car! Then I called the service department again to see if my car was finished. I called several times before I was answered and then put through to someone's voice mail. I called again as I was leaving work after 4pm, 8 hours later, and the receptionist said yes my car was done. I hung up and immediately received the call back from the service department saying my car was finished. I understand being understaffed, however their phone system is horrible. After all this I will not return to Pearson Honda.

Just purchased a brand new Insight. Very pleased with the car. Great gas mileage and features. Greg Gohlke and Scott Reyes did a great job selling the car and explaining the features. The after sales experience was very thorough as they went through all that the car can do. Very happy customer. Also want to mention that the service department is great.

Good service. Wish they had a loaner car, so I didn't have to sit in the crowded waiting room. Realized there was additional seating in the sales area after I got tired of listening to the commentary on E! News. Has a car wash to clean your car after they completed your service.

Amazing!!! I have been using Pearson Honda for over 6 years and every interaction there has been pleasant. I recently purchased a new car and Tristan (Sales) was awesome! Very knowledgeable and fun to work with. Highly recommend Pearson Honda and Tristan!

Sevice is great staff is there to meet u as soon as you pull in your greeted with friendly smiles and someone is there to guid you every step of the way. Their always done with the work in a reasonable time.

Went there because they had the car I wanted. They offered no customer loyalties or reason to come back.

Hey, just want to share that I had an excellent experience purchasing a new Honda 2019 CRV-AWD from Pearson on Hull St. Rd. The sales person (Greg) was super informed, not pushy, helped me get a fair deal, plus everyone involved was professional and caring. Overall, a really great experience from a great team. Thank you Pearson!

Wonderful Experience!! Tristan was a pleasure to work with. He was true to his word. Most car salesman come off "sneaky", but Tristan and Pearson Honda were professional, honest and upfront. We will definitely be buying from them again! Highly recommend them!!

Awesome experience at Pearson Honda. Scott our salesman was knowledgeable and very easy to talk to. I would highly recommend anyone looking for a Honda to make Pearson their first stop!

I've been looking at the Honda Civic for over 5 years & test driven them the past 3 years. Hyundai makes a nice hardy Accent & Elantra at a fair $. The showroom/waiting room at Pearson is comfortable & pleasant. The staff, Mr. Goodman & Rick, sold me a fine Honda & great amenities. I chose them because of Mr. G, Rick, the pleasant waiting room with spring water. Mr. Jackson was a swell salesman & pleasant with his sharing on figs! Try them. You needn't buy. Just visit & look. Chat. Browse. Have a sippy in the heat.

I had leased a Honda CRV back in 2014 and was really happy with my choice. About a month ago I went in to talk to the same sales person who did my lease about my options since it was time for me to make a decision. He was not helpful at all and was quite rude when I told him that buying my CRV was probably the best choice. He gave me no instructions on the buyout process and 4 weeks later I am still dealing with this lease. He gave me no instruction in regards the buyout paper work and I had no idea about all I had to do through the DMV. I will not be giving this dealership my business again and that is a shame since at one point my family had purchased 3 cars though them.

Charles Carr was awesome to work with. It was like buying a car from a friend. He showed us two vehicles, helped us compare, and make a smart choice (which I felt was very honest and not "salesy"). My husband and I are very happy with our new Accord! We highly recommend this dealership and working with Charles! I hope to keep this car for a while, but when it's time for any friends or family to buy, I'll be recommending them to Charles!!

Great customer service, did try to sell me anything I didn't need. Great place to buy the best made car out there, Honda

Nate Jones is great to deal with. The whole facility is very nice. Plenty of parking, beautiful inside as well. Pretty easy negotiations and great delivery...explained every feature on the car in detail. Service Dept is awesome looking too! Stop by and ask for Nate Jones...you will not be disappointed.

I always have friendly and very helpful service. They take the time to answer my questions and are honest. The waiting area is nice,too.

Service was quick and efficient. I waited for my vehicle and all services performed as requested.

We had a great experience buying our new car at Pearson Honda. Nice shop and couldn t ask for a better sales rep! Troy Bell was a pleasure to work with and he went above and beyond to help us. I would recommend him to anyone looking to purchase a Honda.

This was my second experience with Pearson Honda Honda Hull Street.This dealership was top notch! Eric Gibson went above and beyond to make sure I purchased best car I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a Honda Accord - V6 Sport a beauty the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Eric Gibson to anyone who is looking for a new or used vehicle . " I can't say enough the whole staff , to the receptionist Kathy, Scott from services (super fantastic person) I met him from another dealer and see seen him on Honda was easy decision to get another Honda car about Eric Gibson as my sales contact. He was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Just great, accomodating service. It sounds like a cliche, And trust me, I'm a skeptical type of personality. I ended up purchasing the vehicle I was interested in No hassles. relaxed negotiations.. Unbelievable! Thank you everyone :)

Pearson Honda has always taken excellent care of me and my two Honda's (CRV and Fit S). I highly recommend them. There customer service is the best!

I purchased my car on Monday from Charles Gaskins and couldn't be happier with my new car or the service I received. Making a decisions on a large purchase is never easy but Charles made the experience pleasant and stressless. Would recommend Pearson Honda and Charles to anyone looking to buy a new vehicle.

Sean Jones was a pleasure to work with! He helped me get the car I've been waiting for at the price I wanted. I would recommend him to any one!

My husband and I purchased a 2019 Honda Accord last week with Nate and he did a wonderful job explaining the mechanics with the new technology. He was not pushy and was very patient with us. We love our Honda and I would recommend this dealership and Nate to everyone!

Bought an Odyssey with Jess. Great sales and service experience!

Jess was amazing! She helped me get the right car for me. When she realized they didn t have the color car I wanted, she went and immediately ordered me the correct one. She took into consideration the key things I wanted in a car and found me the best fit. She was nice, personable, and knew a lot about cars. She is actually the only girl who works there and she s awesome at what she does. If anybody is unsure about the kind of car you need, get Jess. She looks into the perfect fit for each and every client. She also works with your price range and really helps you get the car you want. Amazing service. 10/10.

I've been bringing my 2013 Accord to Pearson since I bought it new. Service has been fine so I decided to bring my 2011 Prius to them as well for an oil change, tire rotation and inspection. I even brought an oil filter in case they didn't have one in stock. I showed up for the appointment with their standard "coupon" for the oil change and was told it didn't apply to my Toyota, pointing out the fine print that said it "may" not apply to a non-Honda, which I hadn't seen. They knew what I was bringing when I made the appointment. At my request to honor the coupon and stating that I wasn't going to do the service without it, I was essentially given a "fine, get lost" response. For this interaction they earn a single star.

My name is Laura Bowers and it was a great experience working with Don. He was informative and clear about understanding my requirements. He was very helpful with getting me the car I wanted within my budget. He was also very patient with me during this process and made me feel like I am now part of the Honda family. Please relay my gratitude for a job well done!

Took my vehicle in for recalled airbag and figured that I would try the dealership service once again after not having such a great experience the last time I took it in. I asked that they also perform an oil change while they had it for the airbag replacement. After about an hour they said it was done and they where washing it and it would be out in a bit. So I went and paused for the oil change. When it arrived back in the bay it was not washed like they said. I had to ask someone to do it and wait. Once they brought it back I got in and noticed that the oil pressure light was on. I asked about that because the oil change inductor percentage had not been reset either. I asked if they had actually changed it any they said oh yes, definitely it was changed and that they would reset the indicator. After trying for a few minutes I pointed out that the oil lamp light was lite up and they said oh, will be right back and took the car back into the shop. Certainly looked like they forgot to put oil back in it. After waiting 30 minutes from when I paid I was finally on my way.
I will not be taking my vehicles back to this dealership for service. I expect much better service from a dealership, especially from a Honda brand.

I am here to update my review because the front desk women are so rude. I own a 2018 Honda Accord so I came in to this location where I purchased and I told the check in women I had received a discount email from them. She states it s fine etc etc. so when I m checking out and paying for my ticket I also tell the cashier I have the coupon in my email. She continues to tell me they don t send out coupons in email anymore and if so it would be expired and she keeps turning around to the lady who was siting diagonal from her to validate her claims. I m like mam I received this email from you all about 2-3 days ago. So I ask her is the coupon applied she says yes. Then she gives me an itemized receipt and this women did NOT apply my coupon so I had to stand there longer to get a refund. They were very rude and then I was literally harassed via email and follow up calls to take there survey. Stop forcing people to leave good reviews and do surveys it s ANNOYING!!!!!!!

Have been dealing with Pearson Honda for years. Have always been satisfied with service.

This was the easiest car purchase I have ever made! Thanks Shawn Snider for making this painless!!!

Gregory Gohlke was really helpful when we were buying our car!

Fair prices, great service department and good selection of new Hondas and used cars.

Helped my aunt look for a car. They are very personable and helpful

I was there 4 hours to have 2 tires installed , my appointment was 10:00 am. Pax tires the worst purchase I have ever made.

I always get great service here. When my vehicles are brought in for service I know whatever is done is exactly how it should be. The pricing is fair and I love their coupons

My two favorite places to go to for good customer service is Chik Fila and Pearson Honda. Both have A+ ratings in my book. Thank you for all the great people that make Pearson Honda a pleasure to experience.

I recently purchased my second car this year from Pearson Honda. I got lucky on the first car and happened to meet Shawn Snider. Shawn provided a hassle free, fast and flawless experience the first time through so I reached back out to him on this most recent purchase. Shawn went to the trouble of locating and bringing in the exact color/trim level I wanted. I was pressed for time and didn't have an opportunity to properly inspect the vehicle when he initially handed over the keys, but I brought a couple minor imperfections to his attention and he personally looked after the detailing and made the thing showroom perfect. I'm endlessly impressed with the level of customer service this guy provides. If you're looking for a Honda I strongly recommend you seek out Shawn Snider at Pearson Honda.

Shawn Snider was an amazing sales person. He went above and beyond to make sure my every need was met. Wasn't to pushy at all and made sure I got the deal I wanted. One of the best car buying experiences I've had.

Very helpful and accommodating. Mr. Young was especially helpful. and showed a genuine desire to help us get the car we wanted and not push us to get the car the dealership wanted us to get. Exactly what a car salesman should do in our opinion. Very refreshing and welcome.

I only go there when I'm forced to due to (yet another) airbag recall. Not a fan of this service center or the West broad one, but that's my only option in this situation.

He was great. And really took his time to explain all the features in the car.

I didn't like the attitude at the honda dealership off of broad street. i have another friend that brings her honda here for service. As a woman I find the service here much much nicer. I have had repair work done and detailing. I have not purchased my car here. So pretty much I deal with the service department. Mike and Luke are both wonderful!

Great sales philosophy. My wife and I were looking for a minivan and Pearson Honda helped wash the bad taste out of my mouth left by Haley Toyota over the weekend (please see my scathing review of them if you're considering a Toyota).

Unlike Haley, Pearson was up-front, transparent and eager to make a fair deal. They provided an itemized quote of all costs without me even asking them to, they gave me the current promotional lease terms without me asking, and they applied the current lease cash to the offer; again, without me having to ask. Nothing was hidden and I knew *exactly* what the terms of the deal were.

I generally know everything about the car I'm looking to lease or purchase before I ever set foot into the dealership. I use that as an opportunity to gauge the integrity of a dealership. If they voluntarily offer me all of the current promotional benefits without me having to ask, and if their initial offer is in the general ballpark of where I know the price should be then I know they're a company I can work with. If they don't, then they'll never get my business. Haley failed miserably while Pearson passed with flying colors.

I drove down there this afternoon and drove away in a new Odyssey within a couple hours. It's one of the smoother transactions I've ever had at a dealer.

Shawn Snider was the sales guy who helped me and I would certainly recommend him. It was a very 5-star experience. I'm keeping my fingers crossed that their service center doesn't let me down, as that seems to be where most of the complaints are coming from.

Fast quick oil change. They call it express and that s exactly what it was. In and out in less than an hour with oil change and tire rotation. They did not try to upsell anything else. Exactly what I was looking for.

Thank you for Excellent service, super friendly n helpful staff
Pat

Greg Gohlke is very professional. His experience and knowlwdge of Honda is an assest to the dealership. This is the second Honda we have purchased for our family from Pearson Honda with Greg as our sales consultant. We were replacing a 2004 Pilot with a 2017 Pilot. A lot has changed with the vehicle once 2004. Greg thoroughly walked us through the vehicles features upon delivery. I rate the experience a 10 out of 10.

Great experience! Very helpful and considerate of my needs!

This is where you want to buy your car . Sales team was very knowledgeable and friendly . I will buy all of my car's here ...

I had an excellent experience at Pearson Honda. Sean and Tex really went above and beyond to make sure I left with a car that was perfect for me! S/o to y all, thank you for everything again!

Chris, my service advisor always takes great care of me! He is awesome to work with! I trust him to handle my service needs!

Cory took care of my car and got me back up and running perfectly man deserves a raise!

I bought a used car here and I was very happy with the experience. The salesperson Don Y, the finance person and the Assistant Manager all exceeded my expectations. I recommend this place.

I was in town for a funeral and needed an oil change before heading back to S.C. so I stopped in and they were more than happy to help me! Very pleased with their work and customer service!

Every time I bring my car to be serviced I am greeted right away and the service reps are always really nice and knowledgeable. Waylon is usually who calls me to give updates on how the work is going and he lets me know what is recommended that I take care of but also understands budget limitations and doesn't push me to buy things I don't need. I've always had a great experience here.

We had a great experience at Pearson Honda. Everyone we have ever worked with from sales to service have always been friendly and professional. Working with Greg Gohlke made it even better. Greg helped us get into four vehicles, most recently, a new Pilot. Not only did we get a great deal, he listened to our needs and concerns and made us feel comfortable. He also took the time to explain all of the many new features in our Pilot. We would recommend Pearson Honda and specifically Greg for your next purchase.

Absolutely first class experience from start to finish. Victor Winston, our salesman is the absolute best so much so that between my son and I, we ve bought four Honda s from him. Along with Victor, the Sales Manager, Finance Manager and the entire staff made things as comfortable as possible for us throughout the process. We love Pearson Honda and would not think of buying an auto anywhere else. Go see Victor at Pearson...you ll be glad you did.

This was my first visit to Pearson Honda because we moved to Richmond area.
Visit was excellent, I had very nice experience with their service department!! Staff is very courteous and friendly.
I got in and out within a hour! Not to mention, they gave curtsy car wash to my Honda :)
Highly recommended!!!
Kal

Thank you for your follow up. My recent experience with your service department went extremely well.

Was/is a pleasure working with your service department. They have put service, and the customer, back in the formula!

Great experience as always
Thank you for your service.

Absolutely awful... worse customer service I have ever received in my life!!!!

My car buying was so easy. Tex, my sales rep, was awesome! He was extremely helpful and knowledgeable. I will definitely recommend Pearson Honda to everyone

After a lengthy consideration period and some financial hiccups, I eventually drove away with a car I am fully satisfied with. Brian was an excellent salesman and helped me greatly.

Was able to make appointment in same day for oil change & tire rotation, was done in about an hour, and appreciate the complimentary evaluation & car wash! Even got an hours worth of my work done at their private desk station while my car was taken care of...win-win!