Sam Kennedy

Review of Midlothian Honda

We started out rough on this visit in that we were...

We started out rough on this visit in that we were not approached on the lot while looking at the car we wanted to test drive or in the store when we went through the front door. People were all around including two receptionist but no one looked at us, much less spoke to us. We were there to buy, not look, so that was frustrating. We had determined to walk out and go elsewhere. Fortunately, Marty, the Internet Sales Manager, caught us just as we had hit the front door and asked if we had been helped. That is when the visit started to turn around. Marty sent Frank Goodman to work with us and Frank was great to work with. A real gem. He listened to us and took the time to explain the features of the 2018 Fit. He didn't try to steer us to another vehicle after he learned we wanted a small sub-compact because that is the size that the primary driver was most comfortable with. He took time to talk about the safety features as we showed interest in those. He made sure the test drive was a comfortable experience and calmly explained about the gear ratio, vehicle handling, and how the safety features worked in practice.

After we got back to the store we had determined that we wanted the vehicle. Frank, I am sure, sensed this and worked as an advocate for the buying process. We did end up home with the Fit and the overall buying experience turned out to be really good. Our three previous purchases have all been with Hyundai so this was a big change for us. Frank and the team made this a pleasurable buying experience and it all goes back to Marty approaching and talking to us. I don't understand how a customer can hit a lot and even the showroom without being approached but Marty's stepping in and honesty with us saved the day. Frank Goodman is a great person so if you can when you visit Pearson Honda, say hello to Marty and ask for Frank. Thanks!