My sales professional, Josh Keenan, was knowledgeable, friendly and fantastic to work with in my car buying experience. Everyone at the dealership, Kirk, Geoff,Fernando and Jesse were all top notch in making my purchase process smooth and positive. I highly recommend this team for any vehicle purchase. Kudos!
W. David Langston, Esq.
I've been bringing my MB into this dealership for 17 months, since I bought it. From day 1, I've had the same problem with my head unit and Mercedes has told me it's my problem to figure out. 4 phones later and the finally publish a TSB, but basically with the same guidance, not our problem, you should hard reset your phone every time iOS updates. Even Ford has this figured out! I should have saved myself 30k and bought a Ford SUV!
My 3rd visit and each time I have been impressed by the thoroughness and attention to detail.
Just had the 2008 CLS in for the drivers seat ECM re-programming. They did a great job and stood behind their prior work on that seat. Johnny took great care of me! It's so much appreciated, too!
I recently worked with Scott Sweat on purchasing a vehicle and he made the deal very easy! The older I get the less I want to hassle, a bad transaction can ruin the enjoyment of the vehicle all together for me. He had a no BS approach and we were in and out with our new car right away.
Great communication and overall service was wonderful.
I love my new car! My sales associate, Omid, was very professional and helpful throughout the process. He answered all of my questions clearly, and I did not feel pressured nor rushed during my visits. Omid is knowledable, passionate, and truly wants the best for his clients. The finance manager, Fernando, was also informative and supportive. He is personable, professional, and helps make the financial aspect as easy as possible. I am beyond satisfied with the service that I received and with my second car purchase through Mercedes Benz. I highly recommend this dealership. You won t regret it.
Excellent job! timely assistance and professional service!
Good service and timely manner and would like deals on season maintenance. Didn't get a loaner!! Stated that I should get one.
Purchased a NSX from them and still have no idea when I will get the car, or when it will even ship. Wouldn t recommend this dealer.
Bought a used car from a small dealership and had MB of KC do a pre-purchase inspection before I bought it. They noted a few things, nothing too major (visor missing mirror, fender liners torn, small oil leak to be expected for the age of the car). I've owned it for a little over 2 months and have come across a number of things I was very disappointed they didn't find.
1) The car has dynamic seats, but the drivers has a leak in the bladder so doesn't function. They didn't note this.
2) 3rd brake light had most of the LEDs out
3) Recently discovered there is no anti-freeze in the system, it was just straight water.
4) Gas tank was leaking which would cause the interior of the car to smell so badly of fuel I'd have to drive with the windows down all the time. Thankfully that was covered under extended warranty after I bought the vehicle and it's already been fixed by my own local dealership (not Kansas City).
Though I paid for the inspection I did not receive a copy of the report from MB of KC. They gave it to the owner of the dealership I bought it from. When they called I asked for details of the report and they seemed mostly concerned about getting my credit card number because the owner of the car was standing there waiting to go. I felt he wasn't giving me as detailed of information.
Edit:
Spoke with the service manager and he was very kind. He explained that there are two types of inspections, the brief general "used car" one I paid for that takes about an hour, and a more thorough one they do, like for certified preowned cars. I was never made aware of this more thorough option. Other dealerships I've had inspections done at do a more thorough job, like checking functions of the seats, so I anticipated MB would have done the same. In the end, I was partially refunded for the misunderstanding. He was great to talk to and though I wish I would have got the initial service I thought I was getting, I think we had a fair compromise.
2nd Edit: I never received the refund I was promised.
I purchased new tires from them in July. In February, I noticed I had a flat tire from what I thought was a slow leak. The leak ended up being a hole and the tire was ruined. They ordered a new tire, once it came in a couple days later, they installed it at a minimal cost to me and washed my car! I have always had great service here
I just purchased my first Mercedes-Benz at this dealership and had an amazing experience. One thing right off the bat that I really liked was how you are able to test drive the car you are looking at purchasing without feeling like you are in drivers ed all over again with the salesman sitting right next you. They told me take it for a spin and be back in about 30 minutes, it was great! Also, every person I've been in contact with there has been very knowledgeable and easy to work with. They know how to do custom service at this dealership. I am a very satisfied customer and will definitely be back in the future.
The service provided to me from TJ was great. Expectations were more than exceeded.
I recently moved to the Lee's Summit area from Southern California. I had a great relationship with my former Mercedes Benz dealership and brought my vehicle to them for ALL my service and maintenance needs. When my Mercedes was due for scheduled maintenance, I called around to retrieve numerous quotes for this service. The costs varied tremendously between dealerships and independent automotive mechanics, so be aware of this. Ultimately, I decided to take my vehicle to Mercedes Benz of Kansas City, because quite frankly, I prefer mechanics with propitiatory Mercedes Benz factory equipment and software working on my cars. My Service Advisor was TJ. He was extremely professional and provided to me the Five Star level of service I have always been accustomed to with my former MBZ dealership. TJ made sure this service was completed in a timely manner and at a very reasonable price. I know individual experiences vary widely; however, my experience was very positive and I highly recommend this dealership to all discerning Mercedes Benz owners who are accustom to premier service at the utmost reasonable prices. FIVE STARS for Mercedes Benz of Kansas City and to my Service Advisor TJ! Keep up the good work; I will definitely be back.
All my questions relative to the replacement of an airbag recall were answered in a professional manner. The service was timely and complete. Thank you for the outstanding customer service.
From my initial phone call inquiring about inventory, to the process of selecting the car that was just right for me JP was attentive and thorough in his presentation. Jesse the auto concierge presented a complete review of the amazing features of this car. Dave Fizer was fair in his negotiating and Fernando explained all the credit and warrantee options so we could make informed choices! From start to finish Mercedes-Benz of KC is a class act! I anticipate they will offer that same level of service when I arrive for routine service! Thanks MBKC! Beth
Every time I come into Mercedes Benz of Kansas City I have a positive experience. Being a first time car buyer, I was anxious of what I was walking in to. Shervin spent a substantial amount of time with me in order to find a car that was perfect for me and I appreciate his understanding in my indecisive behavior.
Fernando in finance was very kind, and patient while answering all of my questions and helping me to understand all of my concerns. Due to all of these factors I was able to walk out of Mercedes Benz of Kansas City pleased with my overall experience and ecstatic about my new purchase!
TJ was courteous, efficient, explained everything clearly and thanked me for using MBKC. All as it should be. Excellent service. Thank you!
One of the worst experiences I have had with a dealer. Our salesperson did a good job but downhill after that.
My spouse was treated like an inconvenience during orientation to her new car. To make matters worse, they forged her initials on some of the delivery paperwork. I called the GM about this and never got a return call, so I suppose we didn t lease an expensive enough car to make it worth his time.
I ve bought and leased cars from BMW, Volvo, Infinity, Acura, Ford, and used car dealers. Of all these experiences, Mercedes Benz of Kansas City was the worst experience I have every had.
TJ took great care of us once again for service on the wife s SL550. Everything was done and reasonable price and car was clean and ready as promised. Perfect!
Every thing went smooth and profesional , Just that at 75 years of age things coming at me so fast is a lot to take in, I love the car,and the the people at Mercedes-Benz of Martin City were great. Even though I chose the entry level car, they were on it like it was the most expensive ::::
Recently purchased a 2016 Mercedes CLA 300. I LOVE IT! It drives like a dream. Purchased it from Mercedes-Benz of KC and would recommend the dealership.
Had the AEM recall work done on our 2014 Sprint 3500 based Winnebago View. Also had them replace the SAM module so I now have functioning passenger side door locks. Everything worked great, it was ready when they said it would be, drop-off and pickup were quick. Unit was nice and clean inside (seat was covered with plastic when they drove it up) and everything worked.
If you want a dealer to give you false promises a mile long just to make the sale and not follow through with any of them, this is your dealership. The worst management of a business ever and unprofessional sales staff in every sense of the word. One example of many--waited over 4 months to get a second set of keys and a front license plate bracket to be legal in MO. Strongly consider buying anywhere else!
Tom Crowley and the team at Mercedes Benz made buying our new SUV effortless. From the moment I put in my request for information on a GLA 250, they were responsive and helpful offering up the best customer service I've seen in a long time. When we couldn't make it to the dealership, Tom brought the car to us to test drive. Thanks again for the incredible experience :)
We were recently broken down in Kansas City and Johnny and the entire staff at Mercedes Benz were terrific. It was an extensive repair and they made a very bad situation so much easier. From explaining what was required, what our options were and what the cost would be, to handling the insurance adjuster, to helping us with the car rental, to accommodating us getting stuff out of our van, throughout the process they were amazing. Highly recommend! Wish they were closer so I could work with them for all our maintenance on our Sprinter Van.
The service I've received from MB KC has been awesome. They do what they say they are going to do and have very competitive rates. The location is very convenient! Keep it up !
Service Manager John Doolittle really got to the heart of my GLK situation quickly and accurately allowing me to save time and money.
Great and timely service as always!
The complementary loaner car was the same model as the car that I brought in for service which was great. Chris H. communicated well and explained our 40k maintenance thoroughly. He was quite friendly as well. Facility was clean and well organized.
The experience was first-class. Thank you very much
Ritchie and the entire team at Mercedes-Benz of Kansas City far exceed customer service levels of any dealership I have ever worked with and truly care about not only their products, workmanship, and services provided, but most importantly - they VALUE their customers. It doesn t matter if you are there for a flat tire, to purchase a new car, lease a car or seeking a used car. There is ZERO pressure and they will help you get into a vehicle that s right for you and your circumstances. Every company would be successful if they treated their customers as Mercedes-Benz of Kansas City does. 10 year customer and I refuse to go anywhere else. Thank you, Ritchie, TJ and team! Kudos to you!
Great experience! Ritchie Sexton is sales was such a pleasure to work with and John Doolittle in Service was great! Top notch dealer and glad I purchased from them.
Purchased a GLC-300. Love it! Josh was awesome. Sales team very friendly, answered all my questions. Great experience.
Mercedes-Benz of Kansas City is an outstanding member of the Mercedes-Benz family. When our Sprinter needed a repair while traveling through the Kansas City area, we were provided excellent customer focused support by the service department from the time that we arrived until the repair was completed.
Avoid this dealership for used cars, they don't stand behind what they sell.
I bought a used G-Wagon and had it delivered out of state. Given the age (8 years old) and buying this sight unseen, I was very worried about the condition. I read the car fax, asked the salesman a lot of questions to make sure everything was in working order and in condition, and did everything I could to make sure I knew what I was buying.
Either they don't inspect the used vehicles or they lied about the condition. The vehicle received has several undisclosed dents, and substantial rust. I've also now spent over $10k to repair things that were broken upon delivery. When I pushed the dealer about the defects, they offered to pay for a new battery ($445 of the $10k), but none of the other items, and simply said that that it was sold "as is".
I bought this from a Mercedes dealership, not Joe's car lot. I expect them to thoroughly inspect every used car, even if it's not "certified". What I got was someone else's deferred maintenance headache!
It came to me with a bad alternator $1100, bad batteries $445, bad AC condenser (the system already had dye, so someone clearly knew about it) $2500, bad ignition starter $1300, broken rear gate clamps $262, broken driver seat cooler and controls $500, bad front and rear shocks $2000, Bluetooth inop $500 for software update and reset, 3rd party remote start not working $750, illegal tint $600, moisture in break lines $150. And i still have not addressed the rust or the dents.
Bottom line, I will not ever buy a used vehicle from this dealership every again.
Great service, great people. Johnny is my normal service tech, he was on vacation. TJ helped me. Received my normal excellent service. This is a well run dealership with the customer in mind. You definitely get what you pay for. Thanks.
Always the same with this dealership.., awesome! Thanks again MBKC for a job well done!
Just had my car serviced at MB KC - Great experience as always! Thanks Team! I have to say that I am so appreciative to 'Eddie', the young man that picked up my LOANER and brought my car back to me post service. I had left my $2500 hearing aid in the cup holder of the loaner and he called me so I could come back and get it! LIFESAVER!! Anyway, MBKC is the best, this is my 3rd car from them. Once this car is old, I will buy a new one from them! Love em!
My service advisor TJ is the most professional & knowledgeable .He gets the appoints set ,the work done as promised ,& in the least amount of time.
thank you
JOHN SILKINER
If you re looking to buy a Mercedes. Ask for Brad and use him as your salesman he s hands down the best! Will definitely be returning!
Had our 2011 E350 serviced at Mercedes-Benz of Kansas City and the service was absolutely "Top Drawer"!!
Without a doubt I am convinced this is the best dealership on the Planet thank you very much
Great service, as always, very attentive to Customer needs, professional, go above and beyond every time. You won't find a better place to service your MB. That is why I am a MB-KC lifelong customer. Johnny, you are simply outstanding.
A+ service dealing with Ralph. I Flew in from east coast and he took care of all my needs. Vehicle was in excellent condition just like he promised. Best deal in the country. Been looking nationally for two months. Beat all by several thousand dollars. Love these guys.
Got our Dodge Sprinter Van repaired here and was treated like we owned a Mercedes, highly recommend.
As good a service experience as one could have, professional
,on time and courteous.
Great service at this dealership . I highly recommend it .
I love this dealership and buying my car was painless and quick. Kirk gets 5 stars for customer service and having all the paperwork prepared when I went to pick up my vehicle. He also made sure I had a loaner car to drive while I was waiting for mine to come in. Great experience.
Johnny Kartsonis, is great and very honest with what services needs to be completed on my E350 Benz. Anytime I call for any type of service he contacts me back fast and always willing to help, regardless if the service needed is small or not. He has an excellent attitude as well.
Absolutely best car buying experience we've ever had!
The service was absolutely incredible. I had my car towed to the shop on New Year s Eve and they diagnosed the problem and ordered the VIN specific part that day and had my car finished and detailed by the morning of January third. Johnny Kartsonis was my service advisor and he was he was on point from the first phone call to the last handshake. I will be having all of my service done here.
I have been servicing my S550 at MB of KC and have been impressed with professionalism that it handled it. The loaner car was ready when I brought my car in. A special call out to my Service Adviser- Chris Hadley who is very caring and responsive in addition to be one of the best Service Advisers that I have come across during 33+ years of owning (and servicing) MB vehicles. I would recommend MB of KC without any hesitation.
They were able to work with me to make sure I was able to leave in the vehicle I wanted!
Great dealership. The people are great. Professional salespeople who bend over backwards to assist you by providing a positive sales experience.
I highly recommend this dealership.
Clean and welcoming service department. Professional service team. TJ was very knowledgeable when asked questions concerning my vehicle. He made sure everything was check and worked properly before I picked her up. Thank you for representing the Mercedes brand with excellence and doing things right the first time.
Exceptional experience. I was greeted by three different employees with a smile and an obvious desire to help me. They started and finished the work on time. They diagnosed and corrected the problem precisely how it needed to be managed. The final bill for the repairs was less than the estimate. Finally, I was informed about the findings and repairs, as well as future service needs, without once feeling I was being sold on doing anything. I am very pleased.
Such a great buying experience!! Explained everything in detail, sales personal were great!!! I would highly recommend!
Made appt to discuss purchase of a car with Ritchie, salesman. He was very professional and shared info about cars of possible interest. I did test drive an SUV. I did not want a black vehicle so he located a silver SUV that I liked so I made the purchase. It was a very good experience.
Came to Kansas City to visit the kids, ended up buying a Mercedes E-Class! The sales guy that helped us, Brad Fajardo, really was helpful in explaining the car to us and showing us everything it can do. I especially liked that he first asked us questions about what we wanted instead of trying to sell us something. We ended up with exactly what we were looking for and are very happy with the car.
Top notch! Great service, prompt and most friendly people.
Wish to personally thank my service advisor, John Doolittle and then Cody.
Superb purchase experience! Sales consultant Tom Crowley was great to work with, I would recommend Mercedes Benz of KC
Matt Hoover is Great! He always takes care of me and makes me feel welcome. I went in for routine service and my passenger airbag was on recall but he didn't have that specific item in stock. Additionally, I was moving out of town in 2 weeks. Matt got the airbag in the following week and he worked me into the schedule so the work could be completed before I left town. Thanks again Matt!
My first experience with your service department left me with 100% satisfaction, as you expressed to be your goal. Both John and TJ were very helpful and getting in and out with the loaner was a breeze. Thank you.
I had an excellent experience with the service department at Mercedes-Benz of Kansas City. Matt Hoover handled my visit very professionally, prompt and polite.
Passenger airbag replaced in Sprinter 3500 Motorhome in less than one hour. Great people and place.
The best Mercedes sprinter commercial van line in the Kansas City and we are part of Kansas....
TJ was great!!! This was my first time using MBofKC for service for my recent purchase but it will not be my last.
Outstanding service , they have serviced serviced several MB's for me and always been very professional and reasonable!
Great experience with Mercedes-Benz of Kansas City. I had to have my A2 service done on my e-class and all the way from the initial phone call to set up the appointment to the pricing to the service being completed they were awesome. I first spoke with Chris on the phone and he gave me a breakdown of exactly everything that they were going to do and how much it would cost me and even an estimate of how long it would take. I live two hours away so he let me know that I could drop off the evening before and they would put me in a courtesy loaner to avoid having to get up so early to be able to drop it off by 7:30am. When I arrived my service advisor was John Kartsonis due to Chris being booked already. He was really nice he explained to me the process again and made sure that if I had any other questions they were answered before I left. He also went over pricing which came out to be a little bit less than I was initially told which was a plus. The loaner car was readily waiting for me when I arrived also. After having the service completed I went to pick up my car and everything had went great John let me know of anything the service team found anything that needed attention which they did not. I was able to get back into my car and no time and before I left I had them show me another car they had on the lot. I was able to test drive it without any kind of pressure from the salesman. Overall I have a GREAT experience with these guys and I will be going here from now on whenever I need a service done.
Recent experience with sales, customer service and service. In each case, I was taken care of totally to my satisfaction. Responses were quick, friendly, and beyond expectation.
Great service advisors and technicians that give detailed information reasonable solutions and honor all warranty and recalls.
The service was excellent They replaced the Tacata Air bags that were recalled. From the time I entered the service department they were professional and courteous and professional Great experience Thanks Mercedes Benz Of Kansas City
Very professional dealership. Great experience with Ralph Schweer.
Great place for service. Warm, welcoming, and the staff is well trained and the experience shows. They sorted out a problem for me that three other service departments failed to do. I now have great confidence in their abilities. Their prices seem fair, and the follow up is excellent. As special call out to John Kartsonis, Service Advisor. You can sense his authentic care, and you can trust what he tells you. I travel a lot, and have used many other dealerships around the country for service. When possible, I save my service needs for MBKC when I am in KC.
Service rarely answers the phone, takes sometimes more than 24 hrs to call back, took 9 days to replace windshield, replace a key, and to address the information button not working. If that is not bad enough the button still does not work an I'm on my third call this AM trying to make yet another appointment on my day off. My advice is to only use Mercedes Benz of Kansas City if you have a lot of extra time and patience...neither of which I have.
One of the best distributors of Mercedes Benz cars.
I worked with Josh Keenan on my first Mercedes purchase. Josh and the team at MBKC provided top notch service. I had TON of questions and was probably a bit of a handful to deal with... Josh stayed past closing time and took great care of me. Thanks for a great experience! Also, I LOVE my new car! Thanks again, Josh :)
Mercedes-Benz of Kansas City did a good job. I got my $200 oil change and help on how to use stuff a German engineer would have a hard time learning Jesse Little the master certified product concierge was a great help.
Thank you
As always, great service - I usually cringe when I have to go to any dealer - knowing I won't get out for under $300 - but must say, their work is always top quality, and they do understand the customer experience -- the "complimentary" car wash/vac while a minimal effort on their part, is a nice touch and appreciated!
Never had a bad experience! Cordial and helpful fellas from the minute I pull in the complex. Johnny Kartonis has been my service advisor for three years. He does a great job and keeps me updated as needed.
Very professional and friendly service. Chris in the service department was efficient and had me back on the road in quickly. When I arrived there was a person to greet me and register my car into the system, another person walked me over to Chris where he took notes and asked if I had any additional questions. They had a loaner car waiting for me when I left Chris's office. Very impressive. This is the top notch kind of service I would expect with my Mercedes.
Flawless execution and easiest car deal we have ever had. I was contacted immediately by our salesman, Chris. The vehicle was clean and ready to test drive the moment we arrived. We were also treated to lunch and were treated as guests throughout the visit. By the time the test drive was over, they provided our quote on the trade as well as applying all rebates/discounts to the new vehicle. We were on our way in about 2 1/2 hours (it took some time to learn about the features on the car.)
These guys could not have done any better.
mb-kc.com
