Mercedes-Benz of Kansas City Review

Costumer service was amazing from the second we walked onto the lot. Omid was very knowledgable, brought up points we would have never thought to even think of, knew the options on every car, let me go back and forth on which vehicle I wanted. Never ever felt pressured. The whole dealership took care of us and made us feel very welcomed, my daughter had a snack at all times! Fernando was awesome and made the paperwork process easy. Also, Jesse was great making sure we knew all about our Mercedes before driving away! Omid will continue to have our business in the future, thank you all for the great customer service.

John Doolittle was awesome to work with. He kept me apprised of the service all along the way and even researched the work I had prepaid to ensure it was completed. I had to totally rely on him and he was very trustworthy making sure I got my money's worth. Thank you John and thank you MBZ of KC.

We recently purchased a certified Mercedes and after getting it home we noticed a few dings and scratches. We got in touch with our sales rep and he said to bring it back and they would take care of it. We brought it back and they went above and beyond making sure we were happy. Car looks amazing!! Make sure you ask for Brad Fajardo next time you are in. Cheers

Mercedes Benz of Kansas City always does a great job on my car and they consistently exceed my expectations. They couldn't make a trip to a dealership any easier. Matt Hoover, the service advisor, does a great job and is always very thorough and his follow up is excellent.

JC was a good salesman to work with, no hassle on buying anything. He was trying to find a ride that everything I was looking for, unfortunately they didn t have what I wanted but I d do business with him in the future.

The car salesman Dwight Johnson was the best I arrived at the dealership at closing however he took the time to help me and as a result one hour later I purchased a vehicle. The entire staff at the dealership was excellent and I will return at this location for another vehicle purchase.

Excellent customer service!! No high pressure sales and very easy to work with! I will definitely be coming back here!

Polite, informative and finished in shorter time than expected. Overall a good experience.

Excellent service. Highly recommend and will purchase another Mercedes from this dealership in the future.

Excellent service, professional and Chris is on top of it.

It was through Max Montoya's, salesperson at Mercedes-Benz of Kansas City, Missouri, expert guidance and complete professionalism that I purchased my new previously owned Mercedes which I dearly love. He made himself available to show me cars at my convenience. Max was skillful and detailed when he described the many features of the car I was most interested in buying. I purchased my new (old) car yesterday and am still learning about all of the gadgets on my car which I have named Blue Betty. I know that if I have any further questions on the navigation or maintenance for Blue Betty that Max is just a phone call away. I highly recommend you contact Max and go to Mercedes-Benz of Kansas City if you are looking to purchase your next car!

I have been a Mercedes driver for over 40 years. Without any doubt MB of KC is the finest dealership that I have ever experienced. From the Sales Manager to service department, outstanding service and personal beyond belief. ^ STARS to them!

Highly recommend Mercedes Benz of Kansas City. Our personal experience was more than satisfactory. Sales consultant Ritchie Sexton was very attentive, demonstrated patience and we never felt rushed into making a decision. Also Finance manager Fernando Ricci listened to our needs . Mercedes Benz of Kansas City and had nothing but a wonderful experience the whole time! Jesse Little Product Concierge and did a great job at showing me all thee features of my beautiful E300 car! This is definitely the place to go

Great experience working with Cody! Thanks for making this process seamless and by the way, the car also runs great!

My experience for yearly service call was simple, convenient, and efficient.
MB was great in my need to reschedule appt. times and keep me updated along the way, during service time. Both myself and car were treated respectfully, and I was out and on my way in no time!

BEST CUSTOMER SERVICE EVER! I will never work with anyone else other John Kartsonis. Very professional and honest, he sets the standard. I've been loyal to their location for almost a decade, I look forward to another decade.

Drove in after our van displayed a warning light. Johnny K had us out and back on the road in less that 30 minutes. Thank you for taking our stress down and getting us back out.

Matt is always there to help even at the minute when I called with an emergency he took care of everything.

8/13/16 12:30 PM Mercedes/Sprinter Scenario -

My experience with MBKC is typically professional, courteous and I always feel like I've spent money for quality performed work. But what I'm about to describe was far from professional, polite, courteous, helpful, understanding or any concern shown for my well-being.

Situation - I had my Sprinter serviced and new Michelin's installed on Wednesday, 8/10. I worked with John Doolittle (who I must say is great at helping, always going above and beyond to make any situation right). However when I returned to the shop on Saturday to ask for assistance in trouble shooting why one of the tires I purchased wouldn't hold air (it seemed like it must have a small leak).
I went to drive the Sprinter on the Saturday morning to take my son to a basketball tournament. The front driver side tire was half pancaked. I proceeded to my son's basketball tournament in another vehicle and called your dealership around 11:25 (after the tournament). No one would answer and finally I connected with the receptionist. She attempted twice to find someone in service to simply field the call . Nothing. No explanation, no apology, etc.
I drove to the dealership and was first approached by a longer haired gentleman (A porter I assume). He was very polite (service minded) and I explained my situation:






I was then approached by Johnny Kartsonis at approximately 12:15. Super unpleasant, very confrontational with this initial question (the first words out of his mouth were - "Is there something I can help you with, were closed?", Not hi how are you, are you being helped, are you having a good Saturday .. Nothing warm or welcoming or even polite.
Because of the rudeness, I responded, no I'm being taken care of already (assuming the porter guy was working directly with a tech on my minor issue).
Johnny then responded - "Well what is it your needing?" not, Oh I can help you, Or hello my name is .., let me see if I can help you No he was just plain rude.
I then re-explained my scenario. He boldly said, Well we're not going to be able to help you, we close at noon. You should have gotten here sooner. We have lives. I have to pick up my Mother . And on and on and on.
Finally I interrupted him and said, listen, I had these tires installed here on Wednesday, and I want someone to look at it and make it right. (A little direct, but I am the customer and I am a customer now dealing with a confrontational, chip on his shoulder, unkind, less than polite, etc.)
I said, be reasonable, put yourself in my shoes, I'm the customer, you guys just performed the work on Wednesday. You're not going to make it right?
He then said, I can do it on Monday morning, but I have my mother to pick up.
In the end I did get unpleasant (used one word of profanity - though not directed at/to him for dealing with me that way. I agree that was not necessary, but put yourself in my shoes, he was completely impolite the entire time. He never apologized once for nothing.
THE NET OF IT IS - I WANT AN APOLOGY FROM HIM FOR HIS RUDENESS. I WILL CONTINUE TO POST HERE, EMAIL EVERY EXEC AVAILABLE AT MBUSA, POST MULTIPLE TWEETS, AND SOCIALIZE THIS RUDE BEHAVIOR UNTIL I'M EXHAUSTED.
THERE IS ABSOLUTLEY NO REASON WHY ANY BUSINESS SHOULD GET AWAY WITH BEING RUDELY DISRESPECTFUL.

Service was done quickly and accurately.

Thanks,

Lisa Graham was excellent! Professional, helpful and courteous throughout the keeping me posted on progress with our car. Great customer service!

Knowledgeable and friendly sales and service staff.

Advisor quickly greeted me and took info about my vehicle. The service department took care of everything that needed to be done and also replaced any light bulbs that my vehicle needed.
I completely forgot to ask them about an old recall on my vehicle but that's on me. I will have to ask about that

Very pleasant experience. Always informative and courteous. Will definitely continue to purchase vehicles from here

The have a thief that works there that will steal if you leave anything of value in your vehicle.

TJ is my service analyst and he did a very good job of helping out with one of the issue that we have found out.

Took my car in for servicing and my service advisor was great. All staff were friendly and helpful.

Great dealership. Easy access location. The service department has been first notch to me for 2+ years now. John, my service advisor, is always helpful and courteous, and a blast to talk to. Thanks for everything.

Great lounge
Like that I can text my advisor

Always a positive experience, friendly staff, excellent service and a car wash to boot.

Friendly and less intimidating than I thought it would be.

Great Experience... Great Staff... Your One Stop Shop for all Mercedes-Benz needs..

I had a great experience.
TJ is so helpful.
I am so grateful to have you guys for any needs
related to my car.
Thank you.

My sales consultant Brad Fajardo was phenomenal, he helped me out when I was outside looking through the lot. He was extremely knowledgeable about the vehicle I wanted to purchase. I left with the car of my dreams and the deal I wanted. I couldn't be more happy about my experience at this dealership.

I've called twice trying to set up an appointment to bring my Mercedes in for a recall. The person answering the phone sends my call to the appropriate department (I guess this is where my call is going anyway) only to leave a message. I leave a very detailed message but have yet to receive a call back. I guess my safety is not a priority.

Cody young!! Awesome and very professional. I'd recommend him to anyone that has an Express service needed.

One of the best pre-owned experiences ever. Their inventory is immaculate. Omid and John were attentive and SO easy going. They were courteous, provided a fair offer for my trade, and gave me an even better price. Best of all they were so FAST. Had it not been for a printer mishap, we would have been done with the test drive, appraisal, paperwork and finances in AN HOUR AND A HALF. However it ended up being about 1:45 That's crazy.

Fernando was thorough and informative with the financial aspect without being pushy, he was efficient and had the requisite paperwork in my email before I even left the parking lot. Nice job.

Got in quick to get a new tire. While you wait you can enjoy snacks and beverages and you can even work while you wait as they have wifi. Daniel Dressler worked on my car and he did a great job. They put covers on your seats to keep them clean and they even washed the car so it looked brand new. Mercedes Benz of Kansas City is Much better than Aristocrat according to my wife and mother in law.

Has it taken anyone else 6 months to receive their title to a vehicle
BEWARE we have been on a dealer plate for 5 months
The title clerk Stephanie states that it is the title service she has no control! Rude and unapologetic for failures in the services they hired. We did not purchase the vehicle from a title service.
We asked for a tracking number because if was truly mailed she would have a copy she does not so that tells the entire story!
I have contacted the investigators through our DMV and have a call into the attorney generals office and Kansas City Fraud department. Expect more from a Mercedes dealer. Disappointed

The staff of MBKC always take great care to make service quick and easy!

Super courteous service. I only went in for a simple vehicle inspection and VIN confirmation, so I can title a car I bought in Kansas (I live in Missouri). Despite it being an Audi, which they don t sell, of course, they were amazing. Such great service and they made nothing more than the $12 fee. When I am looking for my next car, this dealer will be top of my list!

No problems. All went well. All employees were friendly and the service
given to us was excellent. T.J. did a very nice job. Our thanks to all.

Always Matt has been providing great customer service. He treats customers with respect and always ready to help . Thanks Matt

Treat you the same no matter how much your Car cost Class act

This dealership is top notch! Randy went above and beyond to make sure I a great experience with my purchase. He gave me suggestions and his advice, but was in not way pushy what-so-ever. He continually answered all my questions. Thank you for everything. Angela

Their was realy great experience doing business with Mercedes Benz of KC
Great staff and sales Manager, Kirk and sales man JP is both were great.

I began taking my Mercedes to this location for regular service last year and I'm so happy with them! Johnny is very kind, efficient, always takes time to explain things, and the rest of the staff is very courteous and friendly. I would highly recommend MB service department!

I've purchased to vehicles from Mercdes Benz of Kansas City and have had them serviced there for more than 15 years. My services advisor, Johnny is always informative and the customer service is solid.

Excellent experience all around from the e-mail reminders, the ease of using the website to book appointments, to the moment the service garage door opens for you. Everyone is courteous, well trained, and handles your issues without pressure for "extra" unnecessary items. It is one of the things I value most. They keep in touch with you throughout the service time period, and I love that. There are no surprises. John Doolittle is great.

We ve had a great experiences at this dealership. Our sales person Ritchie was professional, knowledgeable and a pleasure to work with. When we have needed any services it has always been a positive experience.

Always a very prompt and kind staff to greet you and a beautiful wait area with complimentary wonderful snacks . A comforting professional experience always. Also impeccably clean and fresh!! Thanks so much

Amazing experience! Shervin was one of the best salesmen I ve ever met. Give him a call for your next vehicle!

Excellent service. honesty. Cody Young was professional and courteous. I will go there for my Benz as long as I'm in KS

This was my first visit to Mercedes-Benz of Kansas City and John took amazing care of my car. He kept me current on the car maintenance and a great loaner car.

I love everything about this location. Sales was a great experience, Service is efficient, friendly, professional. They baby my JAG and me just like I do.

The Mechanic, Tim, went above and beyond any service I have ever received on a vehicle. Thank you for spending the extra time to figure out the issue with my van!!

Great and quick service to replace two tires with little advanced notice. Thanks so much!

The service advisors and the service techs are outstanding and go above and beyond in providing excellent customer service every time. Thank you!

Dwight Johnson was awesome. He displayed the knowledge and professionalism expected of a distinguished automobile company such as Mercedes. Mr. Johnson took his time to not only explain intricate details of the vehicles we are considering but also explained how Mercedes is military friendly and will work with us along our new car journey. Thank you Dwight and thank MB of KC.

We have a 2014 Sprinter van that we ve had serviced at MB of Kansas City a half dozen times. Every time has been a delight - all issues fixed the first time and vehicle returned on time and on the estimated budget. Johnny Kartsonis in particular is a wizard at diagnosing tricky issues, and more than once has fixed things by just advising us of how the van works - at no charge!

Offered $5k less on my trade than NADA has it listed! My vehicle is flawless, these people are scum!!!

Not impressed by this Benz dealership. I've had our cars serviced at Aristocrat Motors for 10 years. Every-time they offer a carwash, a bottle of water inside the car, etc etc... None of this is done at this dealership. Had our Sprinter van serviced twice now by them. Prices are okay for oil changes but for everything else it's quite absurd.

Its unfortunate that this is the whole option for Sprinter vans beside the Freightliner dealer. If you can, try out Aristocrat especially if you're just getting your Mercedes serviced. Not a huge fan of this place.

The experience for the first time was great good service friendly staffs and i must say i will definitely take my car here to service again thank you.

I am from Wichita KS and found a C300 that was priced so low that the Wichita MB dealer could not match. Drove up and received excellent treatment from Jesse, Steve and Fernando. Ritchie sold it to me via Internet w/fair trade in. Drove this outstanding car home and presented it to my lovely wife as a birthday gift. Note, we have been driving MBs since 1973.

Everbody was helpful.
Service was on time, fixed and cleanup.

I have enjoyed the service at Mercedes Benz KC. I have built relationships with the service team. TJ is always my go to person.

I have always received excellent service from Mercedes Benz Of Kansas City.

We always get outstanding service, the service staff always friendly and very knowledgeable. They

Amazing attention to detail! Love the knowledge and level of service found here! Johnny, in the service department, is the dream concierge for your vehicle.

This is for the Service Dept. and getting work done on my car:

When I first got my C63 AMG, I took it to this shop. I love the drop off area and how easy it is. You just pull up, someone is always there to greet you, they check for your name, then you get directed to a specific service advisor....super easy. Sometimes there is a short wait but they have a waiting area with a whole array of drinks, food and a TV. I I have had John Kartsonis, Chris Hadley and Josh Keenan as my service advisors and they are all amazing. Everyone is always friendly and very knowledgeable. Even when I couldn't completely get my aftermarket bulbs and cf diffuser on, they had no problem at all tackling the challenge. They always called me and kept me up to date on the progress, if any problem/modification arose and when my car would be available. Hell, just recently, when I got the call that my car would be ready soon, they also told me that a random storm rolled through so they parked my car in the service staging area to keep it dry and safe. The little things like that really get noticed by me.

The pricing is extremely fair, they do not try and force feed you anything extra or unnecessary. When I first got my car, I probably visited the shop a total of 15 times in about 3 months for aftermarket upgrades and fluid changes. Every single time I was greeted with amazing and friendly service. I will continue to go to this Mercedes to get all my future checkups. If you are lucky, you may even run into a GT or BS.

As always all aspects of the service experience were smooth and easy.

Miles does a great job of understanding our needs and delivering outstanding, customer focused service.

Should really work on there parts department. Never pick up the phone, always goes to voice-mail. Never get a single call back after leaving a message. Very unprofessional

Routine maintenance done quickly and thoroughly. Procedures done on time and car was washed and clean.

Absolutely horrible customer service! Would advise getting your car elsewhere, anywhere but here. We purchased a used Toyota Sequoia nearly two months ago. We were told by the sales associate that it included the remote for the entertainment system and headphones. Upon signing documents for purchase, we were then informed that headphones were not included but decided to go ahead with the purchase. We thought the remote was in the vehicle but realized upon getting home that it was not. Irate with the cluelessness of their personnel we informed them that it wasn't. They attempted to get a remote for us (nearly 2 months now), we have yet to receive one. After dealing with the sales associate for 2 months to empty promises "we're expecting this any day now", I emailed the Gen Mgr one week ago with no response. The entertainment system does NOT function without a remote. Would have been happy to purchase one if they had been upfront and honest. Apparently, they ordered the wrong one the first time and now they can't even track a package because the sales assoc isn't privy to the tracking number?! At this point I would be more than happy for them to refund our purchase price, reimburse the tax & license fees we already paid and they can have the car back. I'll won't even ask for reimbursement for the money we paid to have the vehicle recently serviced. I am even happier that I was no longer interested in purchasing a GLS otherwise I'd be stuck with them. The most dishonest, clueless and disorganized dealership I've ever step foot in! Would NEVER recommend!

Thought that everyone gave every effort to make the purchasing experience positive. Had been to a great number of dealerships of different makes and feel that the sales group was above all the other experiences. (In some cases a HUGE difference)

When I had batteries in key fob die the week I got the car went back they were replaced with no hesitation. Same week had the gas door not close and found a part in the bottom of the gas compartment that I stuck back on and hope I did it right. Will go back in to make sure I fixed it right and expect that I will be helped with the same we want to help attitude.

Would have liked to not have a new high end purchase have these issues but recognize they are not major and everyone has helped when called upon.

Also had a positive experience in purchasing the Navigation chip and getting a good deal. Another positive experience with sales. All in all everyone I have met has been helpful in trying to get things set up on the new purchase and resolve issues when they occurred.