Mercedes-Benz of Kansas City Review

Service team is great. Customer lounge is comfortable and well stocked.

This is strike two. Just had my ML 350 in for scheduled maintenance and some other maintenance on Friday, 24 July 2020. The first strike was an issue with customer service from the prior scheduled maintenance. This time the issue is the maintenance performed on my vehicle. The next day coming back from the store I get a low coolant notification on my dashboard. Since part of the maintenance had a cooling system element to it, leads me to believe there is a lack of quality in the work performed. We are planning to take a road trip. Some of the maintenance performed was an overall check of my vehicle for this trip. If we were to leave the next day, we would have ended up being stranded on the road with the possibility of a blown motor. THIS IS UNACCEPTABLE. This brand does not project the quality that is expected. This is not a Chevrolet or a Ford. This is Mercedes Benz. Get your act together.

Great improvement to the quality of service. Excellent service that one expects associated with this brand.

Great group to have your car worked on. Customer Service is second to none, communication is exceptional and repairs are fairly priced. I have taken my GL450 there for 3 years now; Matt and his team has made sure my car lasts another 100K. Thank you!!

Top notch service all around. John Doolittle is my service advisor.

Recently, I asked both parts and service for technical information (which they freely gave), ordered parts and had service work done. Every interaction has been positive. The parts guys were helpful and instructive; the service team was responsive and prompt. The professionalism of the employees is impressive. This is a well-managed dealership.

This is our second MB purchase, but our first at this dealership. It was an outstanding experience every step of the way. Ritchie was helpful, understanding, and responsive truly a pleasure to work with! We ve used MBKC for service, which also has been a great experience.
They re not just pushing product off the lot. Everyone I ve interacted with at MBKC is as passionate about the Mercedes Benz brand as we are and they seem to genuinely care about their customers.

Great service! Everyone took great care of my daughter & me as we bought our car! John Michaels greeted us, introduced us to all involved with the process, & made sure our purchase went smoothly & our car was sparkling and & 100% safe (since it was pre-owned).

I recently bought a 24 SS mobile home and had difficulty with the lights. vehicle Mercedes-Benz of Kansas City where they promptly corrected the problem and they had me on the road in a couple days. I would recommend them to anyone that owns a Mercedes or a mobile home. thank you

Hit a deer and was forced to buy another vehicle. Upon arriving at Mercedes Benz of KC we met Sales Associate Max Montoya. He was great! He exceeded our expectations and made sure we were satisfied. He made our car shopping experience a pleasure. Thank you Max !

When I take my car to MBKC I always feel like I am being felt with fairly and honestly. They have taken measures to ensure I am completely satisfied with my visit and their staff is always relaxed and friendly.

The customer service is amazing here, we would definitely come back if we needed too.

Service was good. I was disappointed that my car was returned to me dirty. This is the first Mercedes I have owned in years. In the past when I had brought my car in for service they always washed it before returning it.

I have never bought a car virtually, let alone a late model CPO in this price point, and I was extremely nervous. From the start, I got comfortable with the feeling I would not be taken, and when the car was delivered to me a day early in perfect condition, I heaved a huge sigh of relief. Since I am 1100 miles away, I won't be using them for service, but I highly recommend them if you are looking for a virtual purchase and they have the car you want!

Friendly attentive service. Clean as you would expect from a MB dealer.

I had a fantastic experience. Dwayne Giles was a great person to help me. When we went on the test drives, he explained all the different features while we were driving and was very patient. I leased a great car and Dwayne helped me find what I was looking for. It was a great experience. When we came in to pick up the car everyone as the dealership went out of their way to meet us and make us feel very welcome. We enjoyed learning all about the car from Chris, he did a great job and made us feel very comfortable driving off the lot. Jessica explained all the leasing terms and all of our options, all questions were answered.. We had a great experience and we are really enjoying the car.

Easiest purchased experience I ever made. They gave my trade value as Kelly blue book said the first time, no need to negotiate. Definitely will do business again

love them, work with me whenever I am in town. I am from Colorado, and only in Kansas city for 7 weeks every fall. the only place I have my sprinter serviced

This service center was extremely prompt getting me in and out when I dropped off & picked up my vehicle. The work was done properly and completed within the time estimated. My service manager was already aware of recall notices before I arrived, and made accommodations for those repairs as well. I felt like they really cared about me and my vehicle.

There's a reason they are the best Mercedes dealer in town. Knowledgeable, reasonably priced, and everyone there treats you like royalty.

Took my SL550 in for a simple MO inspection. The waiting room was very comfortable and had drinks and snacks along with good WFI. The work was done quickly and a got I free car wash. Great, fast service.

Our cars are serviced here and receive absolutely the best care from T.J.
He takes the time to listen to what you hear or see with your car and always explains what possible repairs you may need. Incredible people skills and tremendous knowledge comes with every visit
Wouldn't think of going anywhere else!

Thank you for making our service work so easy to get done!!

I have trusted "Mercedes-Benz of Kansas City's" service department with my Vehicle's scheduled and unscheduled "Suprise" mechanical issues for several years now and have always received top notch service. Thanks to their hard work, my 14 year old C300 drives just as good as the day I bought it.

My sincerest thanks to my service representative, John Kartsonis and a fantastic service department.

I purchased my car online from another state but have always taken it here for service. John K. is my service rep and over the past three years he has been exceptional. I always receive top of the line service and he answers any question I may have.

I called Mercedes requesting an emergency diagnosis regarding what I thought was an issue with my brakes. They were able to check out my car that day , and determined that there was nothing wrong with the car. They put my mind at ease and were so courteous and helpful . Great service!

Went in to look at a new GLE and not one salesperson came to speak with me. However I did witness a couple of them joking around and ignoring potential customers.

Excellent service. Was having a starting problem. MBKC checked all the possibilities and replaced the battery. Starting problem solved.

Unfortunately my first experience with the service department at Mercedes-Benz of KC was less than stellar. It took two hours for a minimal amount of work, and what I really needed done still didn t get fixed. I have to go back next week because a part wasn t in stock and had to be ordered. I hope things get better because the dealership is very nice from an appearance standpoint.

I took ownership of a pre-owned Lexus approximately 30 days ago. Wow, this is a very clear car. RITCHIE SEXTON was confidently successful in locating just the right car for me. He demonstrated unbelievable product knowledge as I navigated the 1st time hands-on of all the awesome features.
Jess, the finance manager brought the paperwork to a smooth close. Both gentlemen made this auto deal a 5 star experience.
When the next opportunity avails, I most assuredly will consider Ritchie for all auto purchases.
Thanks for all you did.

Honestly the best dealership I ve ever been to. I recently purchased my first Mercedes Benz and I am obsessed! Josh Keenan- Thank you so much for taking care of me and my family and for giving us an amazing experience here at MBKC!!! We will definitely be back!

Chris H in customer service thank you for calling back and taking care of my concern. But still not impressed with the call back situation with the rest of the staff. If it was not for Chris I wouldn't do service here.once again Thank you Chris!

Great experience. Very accompdating even though i did not have an appointment. I recently moved from Seattle and have been a MB customer for over 10 years and this dealership has by far given me the best level of service in all my years as a customer.

I was at first leery of going to the dealership, but after seeing their knowledge of my particular car, it was the smartest move. Very professional in all aspects, quickly realized and resolved the issue. More cost-effective than a general auto service provider, who typically replaces parts hoping to get it fixed.

Service experience is quick and good, appreciate the effort!!!

They're the best they got me right in no problem I go there anytime first class service

Chris Hadley is the man. I normally do my own work but when I can't I go to him. He is extremely smart and helpful. I recommend if you need maintenance or any help call him.

This dealership prides itself on offering awful customer service. Save your money and take your vehicle somewhere else.

Had a problem with rear tire sensor. Car is eleven years old Called my service advisor, TJ and he sent someone to pick up my car. TJ was aware that my husband had surgery twice in a month and was a high risk for covid-19 and he didn't want me to take any chances. Needless to say that caring doesn't come with every car dealership. Car was repaired and delivered and carefully wiped clean with antiseptics after delivered. No one can top the service from this dealership or TJ

I've purchased 2 Certified Pre-Owned (CPO) vehicles from M-B of KC, and have serviced both of them there. From the time you arrive you are treated with excellent service and the work has always been high quality. A special shout out to John Doolittle who is always patient with my questions and keeps me well informed as my car is in service. I would not hesitate to buy my next vehicle from M-B of KC, because I know I will be taken care of long after the sale!

Great place to buy or lease a vehicle. Dwight served me, had me test a lot, no pressure. COMMEND!

Super helpful salesman and staff. Bought my son's first car here. Even on a used vehicle we experienced impecible service. The service department is well run and fast. Will be taking my car here for service as well.

I could not be happier in my choice of Mercedes-Benz of Kansas City as the place to lease my first car. From the front desk to the service department, you are always treated with kindness and respect.

I chose the CLA250, and Jesse Little was, to put it simply, amazing. He was always able to be reached by phone and email, and was more than willing to answer the many questions I asked. There was no pressure to sign; he wanted to ensure that I got exactly what I wanted.

Dave Sherman in the credit department was a pleasure to deal with, and was very knowledgeable about everything in the process.

When I bring my car in, Chris in the service department is always ready and happy to help. It really is a stellar team at MB-KC.

They have definitely treated me right the first time, and I know where I will be going for my next car when my lease is up! I will definitely recommend not only a Mercedes-Benz, but this dealer in particular to anyone I hear that is looking for a car. Thank you to the entire team at MB-KC!

Ralph was amazing, did what he could to get me in the car of my choice not just what they had. Will visit again soon.

I have confidence in Mercedes Benz of Kansas City...for over 10 years I have bought my cars and had them serviced at MBKC! So many great stories from John reopening service when I showed up late on a Saturday, to Johnny always being so quick to respond and thorough in his work to TJ most recently working me into the line up before our trip...just good folks trying to serve commensurate their outstanding talent! Thank you!

Best dealership in town. Brad and Chris were the best help.

Friendly people no high pressure sales and excellent customer service

John Doolittle did great job for me getting all the necessary services for the car as my Service Rep.

Service advisor didn't have parts ready in advance, didnt have a decent (or any) loaner vehicle available as promised, insult to injury they had some kid come notify me of all these problems, whim acted like it was my fault they couldn't keep it together.

Matt Hover was awesome to work with on the recall for my vehicle.

We ve been loyal customers of Mercedes Benz of Kansas City since 2012 when we bought our GL 450. The gold standard of service departments in Kansas City. John Doolittle is the best.

Lon E Edwards - St Joseph, MO I've gone to MB of Kansas City for sevice many times and have found the entire staff to be friendly, helpful, and willing to bend over backwards to provide excellent service!!! ... which they did!

We had an enjoyable car buying experience. Thanks to Randy Blum for his knowledge and professional manner. Great job!

The service department at MB of KC is very professional and has excellent customer service.

Checked our Sprinter & gave a diagnosis fairly quick. Miles our great service guy was personably warm on a frigid day of cross country travel.

Love my car from here but the service is so overpriced! Only dealership in KC that sells this brand so they up their prices.

Great service! Work performed as described, quoted & within time frame. Service representative Johnny K was a randomly assigned cordinator years ago & i continue to ask for him by name!

Excellent service! Keep me informed during the entire process. Two tires were replaced very quickly after a double blow-out on the road. I will always highly recommend this dealer!

Just bought my first Mercedes-Benz at this dealership and had very pleasant experience. People are very courteous and fun to work with. They make you feel special. They have good professional knowledge. My sales consultant is Ritchie, who is very nice and professional, and funny too.

They have always been first class. Matt has made the service aspect of our care much easier than the dealers we have dealt with in the past.

Don't be fooled most all good reviews are from service. SALES is absolutely horrible and disgusting. Called about a car only for them to trash talk another dealership and THEN not even know how to set up android auto when I got there. I've been into contact with several sales people there and they were all extremely unprofessional. Mercedes is hyped up when these people don't even know what they're selling or how it works.

Everything you would expect from Mercedes and then some. Matt Hoover exceeded all my expectations and makes this dealership shine.

Everything was excellent. I didn't have to leave my house. They picked up my car and brought it back. They detailed everything and I approved what I needed. TJ Altaji was great as usual and very responsive to all my questions and concerns. Thanks TJ!

Poor service and communication. After my electronic gear stick stopped working, I called for assistance and left a message (with my contact information) for the service department and have still not heard back. This is not the first issue I have had with this dealership. Staff members are unhelpful and do not assist me until a male intervenes on my behalf - then I suddenly have their attention. The other one in KC is no better. They have rude sales staff who are extremely disrespectful and one in particular tried to blame me for having a car issue. It is frustrating to be treated this way when there are numerous electrical problems I cannot fix that make my car nonfunctional at times.

Update - they never reached out to me to help or at least discuss the issues, contrary to their response. I now travel out of town for better dealerships.

The service department was pretty busy but efficient and precise with handling my GLS and making me feel like a valued customer.

I've bought my car at MBKC and have had it serviced here. Both are great experiences. On the sales side, there was a lot of inventory to choose from and sales was a low-pressure, personable experience from Josh Keenan. On the service side, mine have all been quick services so far so I appreciate being able to wait on my car or have a loaner if I need one.

4 stars: I do wish the customer lounge had more amenities like I've seen at local BMW, Lexus, or Acura dealerships, some of which charge lower service costs but offer substantially nicer snack choices and business desks - things that help if you end up waiting a few hours on your car.

Fantastic service. Everything from start to finish is on point.

Always professional, courteous, and consistent. I continue to have a great experience from purchasing to service.

Worst dealer in town, I wanted to order a black Mercedes for my wife and they would not sell me one because they are exported. It is not illegal to export, also not my plan but they will not sell you car unless it suits them I guess. God forbid someone wants a black Mercedes.

Our sales rep Ritchie was great. He let us try several very different cars and SUVs and never pressured us into getting the more expensive models. We ended up liking the least expensive model the best and he treated us just as he would have if we d have chosen the most expensive model. Same for the loan department. Great experience all around.

Was little concerned with the short answers for the CEL coming on and had to leave it over the weekend but they came through Monday and all was good.

Very nice facility. The work was performed properly and I was not pushed to do service not required. Very clean and up-to-date.

I appreciate the professional and courtesy service I have received from service department advisors.

Great people, great service but very pricey. Oil change, brake flush and air filter service was $770. Recommendation is to use others for this type of maintenance.

Mercedes-Benz of Kansas City has excellent customer service from start to finish. TJ takes care of me by explaining things and is so very helpful with all my questions. He keeps in contact with me about what is needed and always puts what's best for me first. Working with TJ is great. The other people at the dealership are always helpful and courteous.

Super great to work with and my salesman, Josh Keenan, is the real deal!

I absolutely love the Mercedes-Benz dealership of Kansas City!
They are friendly, very helpful, extremely thorough, & easy to work with!!!

Awesome experience ! They were totally friendly and helped me through out the process

My experience was outstanding. Mr. Doolittle was extremely helpful and my problem was solved to my satisfaction

Awesome team to work with! I worked with two advisors, Michael and John who were both fantastic.

This was my first visit to Mercedes-Benz of Kansas City, I'm a DIY'er and classic car restorer so I love spending time with cars.

This visit was something I couldn't access, the SBC brake system. The crew was great from the first 'hello' to the last 'good bye'.

The previous owner of my E320 used their service and suggested I use them for mine also, I'm glad I did.

Even though my Mercedes-Benz is a 2004 (W211) I was greeted by friendly people. (A completely different experience than at the Chevrolet service centers).

Thank you Michael and John (and the guys behind the scenes making every thing happen smoothly)!!!!

I'll see you next time for service.

Wonderful service! TJ did everything possible and went out of his way to give me the best possible service.

So accommodating every single time.. Both sales and service. Thank you!

Service advisor- Matt Hoover delivered first class service. Very accommodating and responsive to me. Great to deal with!

Prompt, customer friendly & professional service. This type of service could make you a Mercedes-Benz customer for life!

This was the second car that I have purchased from MB-KC. And as compared to a few other high end dealerships in the KC area, I have to say that their staff and service are far superior. MB-KC, you have my business as long as I live in KC.

New breaks installed and oil changed. I was called with results of brake test before repair began. Although the service was expensive, I was told the cost ahead of time. A brake light was also out, and it was replaced at a small charge.

Took car in for repairs
The service department very helpful