Sean Davis

Review of Mercedes-Benz of Kansas City

Bought a used car from a small dealership and had ...

Bought a used car from a small dealership and had MB of KC do a pre-purchase inspection before I bought it. They noted a few things, nothing too major (visor missing mirror, fender liners torn, small oil leak to be expected for the age of the car). I've owned it for a little over 2 months and have come across a number of things I was very disappointed they didn't find.

1) The car has dynamic seats, but the drivers has a leak in the bladder so doesn't function. They didn't note this.

2) 3rd brake light had most of the LEDs out

3) Recently discovered there is no anti-freeze in the system, it was just straight water.

4) Gas tank was leaking which would cause the interior of the car to smell so badly of fuel I'd have to drive with the windows down all the time. Thankfully that was covered under extended warranty after I bought the vehicle and it's already been fixed by my own local dealership (not Kansas City).

Though I paid for the inspection I did not receive a copy of the report from MB of KC. They gave it to the owner of the dealership I bought it from. When they called I asked for details of the report and they seemed mostly concerned about getting my credit card number because the owner of the car was standing there waiting to go. I felt he wasn't giving me as detailed of information.

Edit:
Spoke with the service manager and he was very kind. He explained that there are two types of inspections, the brief general "used car" one I paid for that takes about an hour, and a more thorough one they do, like for certified preowned cars. I was never made aware of this more thorough option. Other dealerships I've had inspections done at do a more thorough job, like checking functions of the seats, so I anticipated MB would have done the same. In the end, I was partially refunded for the misunderstanding. He was great to talk to and though I wish I would have got the initial service I thought I was getting, I think we had a fair compromise.

2nd Edit: I never received the refund I was promised.